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Usatoolwarehouse Reviews Summary
The company demonstrates a mixed reputation among customers, with some appreciating the reliability of product availability and quality. However, significant concerns arise regarding customer service, particularly related to communication issues and order fulfillment. Customers have reported dissatisfaction with the handling of back orders and unclear product descriptions, which led to confusion and frustration. The lack of effective solutions offered by customer service has been a recurring theme, highlighting a need for improvement in support and clarity. Overall, while the company has strengths in product quality, its customer service approach requires attention to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Placed order, 2 week later call for update and they told me everything was ok but some item were on back order and I was ok with it. Couple days later received an email telling me that I need to change the quantity of item that I was order because the was a mistake on the quantity they advertise. I bought 1 pack of 12. They tell me, to received 12 item I have to buy 12 item, when clearly the description was indicating buy 1 box of 12. The customer service did not provide any helpful solution was to buy the other 11 item to receive the 12 or cancel order, and they cancel the order for me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members