Direct ExpressReviews 307

I enrolled for this card at the SSI office and it never came. Customer service? Only answers for people with cards. If you say your card never came, it says "call volumes are too high! Call us back." But call volumes are evidently always too high to take your call. They are STEALING our SSI money.

This is the second month in a row this horrible business has refused to answer my calls won't let me have my money I'm gonna lose my place to live I got late fees because of them the worst bank ever.this has caused me so much stress and I have a bad heart.I feel helpless.don't know how to get in touch without them hanging up on me!

Direct express has the rudest customer service I've ever seen in my entire life. They should not even be in business. They do not care about their customers at all. If I could give them negative 10 stars I would.

Direct Express customer service I waited on hold for 4 hours before somebody answered and the person that answered didn't know what his job was or how to do it so he put me through the supervisor well the supervisor him hard him hog and trying to tell me this tried to tell me that I jumped through there hopes that they wanted me to do deactivating my card I sent him a photocopy of my ID and color and they got it then the next day my card still not working I had to send them my certificate another copy of my photo ID and still my card don't work direct Express employees pull your head out of your $#*! do your job

Every time I had a dispute about money they don't do nothing they're the worst of the worst telling you I've never seen a card and it's even back by MasterCard I'm going to try them I don't know if it's leaving work but I already went to the BBB on some of the places that I got robbed from too yeah Direct express is terrible hands down people put your money in a bank or on another card chime or something believe me I went through 12 years of this crap and they've never done nothing I've had like maybe three or four disputes when cameras were all around they didn't care they just turned it down so don't keep your money on that card.dIRRECT eXPRESS are abunch of DEARLICKS

Customer service representative interupts me and when I try to explain she talked even louder until she hung up. So I called back and asked for a supervisor. She was just as bad. It's it just me or does it sound like you're speaking to someone in Mexico? You can't understand half of what they say. This company sucks, stay clear. Unknown charges, on top of the atm fee, these dirty bags charge you.85 every time you use the atm. Greedy company. Most of their customers are elderly and veterans. Shame on this company. I had to put a star to finish this or they wouldn't have got that.

NOBODY CAN BE REACHED ON YOUR PHONE NUMBERS!
THERE IS NO ONE TO SPEAK WITH TO CLOSE MY ACCOUNT
I'VE BEEN TRYING TO CLOSE THIS ACCOUNT FOR OVER 2 YEARS
AND THERE IS NO ONE AVAILABLE TO TALK TO

You can't use your card for purchases, they LOCK YOU OUT OF YOUR OWN ACCOUNT and you have to CALL THEM TO TAKE THE LOCK OFF! If you're shopping and find out that you have to CALL THEM TO UNLOCK YOUR MONEY you have a LONGGGGG WAIT TO GET TO NOBODY!
THERE IS NO ONE TO SPEAK WITH TO CLOSE MY ACCOUNT
I'VE BEEN TRYING TO CLOSE THIS ACCOUNT FOR OVER 2 YEARS
AND THERE IS NO ONE AVAILABLE TO TALK TO

THIS IS RIDICULOUS
NOBODY LIVE EVER ANSWERS THE PHONE
ALL AUTOMATED!
I'M TOTALLY DONE WITH DIRECT EXPRESS!

I had 2 charges on my card I did not recognize in August 2023. I reported this and they had to shut my card down. They never sent me a replacement card, now it is September. I have bills to pay, my card is invalid, and I've been trying for 3 days and nights to get someone alive on the phone. The phone number says they're experiencing a large number of calls and to call back and then hangs up on you. Meanwhile my phone is going to get shut off in 2 days, I have rent. I have all kinds of bills to pay, I'm getting late charges these people are terrible.

This is the most ridiculous bank I've ever dealt with. They don't answer the phone lines they leave you on hold listening to their unpleasant music for a long period of time. Also you can't log into your account with their app without getting a error message. Their customer service department does not respond to written correspondence, disputes or refunds for money taken fraudulently from your account. In any case, it's impossible to contact this bank in a way that will be successful. Maybe filing a lawsuit will get them on track and into action. To be honest, I can't understand why the government chose this bank to distribute benefits or money to people. I think it was a worst decision.

For the love of God, when your loved ones pass away, immediately clean their money from this awful card company, I've been taking care of my Mom for many years, I 2as her medical power of attorney, days after she passed they locked her account, I was unable to pay her last months bills, when I called you them then said they would send paperwork to fill out, they asked for probate papers her last will, all kinds of $#*!, I sent a letter telling them that she rented a low income apartment and had nothing of value, she lived on $1,100 a monthly she had no reason for a bill and there was no probation, they would not accept a medical POA so basically telling me they were keeping her money, would have been nice to have it to help with final expenses, the only reason I gave them 1 star is because I couldn't give zero, and when you call they have people answering the phone that you literally can not understand a word they are saying, this company is absolute thieves!

They do NOTHING TO HELP FURTHERMORE THEY SAY SINCE MY CARD IS A DEBIT CARD IT IS NOT FDIC INSURED INSTEAD IT GOES LIKE THIS
IF YOU CALL IMMEDIATELY NO CHARGE AFTER 2 days you have to pay $50 after a few more it goes to $500 after that you have to pay ALL OF IT! So to be CLEAR YOU HAVE TO PAY FOR A THIEF TAKING YOUR MONEY!
Efff all that! THIS IS THE GOVERNMENT PUTING THE SCREWS TO US IN EVERY WAY CLEARLY THEY HELP THIEVES IN EVERY WAY POSSIBLE THIS MONTH ALONE I HAVE OVER $900 FRAUD CHARGES FOR HEALTH AND FITNESS I DO NOT NEED ANY OF THAT NOW I CANT BUY FOOD GAS OR MEDS! Thanks a lot Direct Express and the bank that backs them!

I receive SSI payments on this debit card through direct Express. On July 5th I noticed that there was a fraudulent charge on my card and I verbally told direct Express that the charge wasn't mines, they had me fill out a fraud form and send it back. Today August 23 I called direct Express to follow up with my claim and I was told that it was closed out. The reason it was closed out was because, I told them that my daughter has used my card to shop for me when I am unable to, they told me that I couldn't do that!I expressed to them that I have a degenerating hip and sometimes I can't walk and I live with my daughter! They will not pursue the issue to get my money put back on my card. I wasn't even sent a letter, email, text, smoke signal NOTHING telling me of the conclusion. I just want my $ 89.99 back! Direct Express needs to do better! They are literally helping these thieves to be successful at taking people's money.

When a deduction hits your card and you didn't make, you have to jump through hoops to finally get your money back on your card. And it was a mistake that was made by overseas company very obvious I didn't make it. They still make you write this ridiculous claims letter before it approved. If it gets approved.

My account had fraudulent charges. I was able to get through to a representative. The next day, more fraudulent charges. The employee i had spoken to had not locked my card or begun the process to refund me.
Spent much time on the phone with a supervisor to try to fix.
Also I am regularly blocked from purchasing from any company they don't approve of. This even includes etsy.com and once it was costco, the censoring is absurd and insulting.

https://casetext.com/case/almon-v-conduent-bus-servs.

Google class action against comerica bank
And by the book on Amazon by Jim Simms

They will make you wait over 20 minutes and then answer your call with a very noisy background and say "We can't understand you; we cannot help you" then hang up. They will repeatedly tell you "We cannot help you" (if there's a third party in the background) WHEN THE THIRD PARTY IS THE ONE HELPING THE CUSTOMER UNDERSTAND THEM AND THEIR LAUNDRY LIST OF QUESTIONS. Majority of your staff is rude and have no compassion. Please ensure quality of service. There are a lot of senior citizens who have put in the work and are just trying to get what is rightfully theirs WHO need more time to get information you need, whether it be from IDs or other supporting documents.

This company absolutely sucks. I've had some debits on my account from some unknown company. I asked Direct Express to check into this and have this rectified. They denied my claim because they could not get in touch with the company. The first time they stated to me that this company did not have a fraud department. Which was a Little Caesars in a whole another state that I didn't even live in. Now it's a automated deduction that I did not notice until around my birthday when I decided to use this account. And I noticed at $800 hadn't taken for my account. Do you know Direct Express the night my claim immediately. They are the worst. I am changing my account to Chase.!

My 86 year old mother hasn't had electricity or water due to this company locking her card and we have made many attempts with them to unlock it with no luck I don't recommend this place at all.

I disputed a bogus charge with Apple twice, after a week of daily communication I was instructed to dispute it with my bank BC no was their final answer.The amount in question was $158.99.I called DE for the first time ever in 5 years of being a customer.The first rep lady sounded nice but when I explained the situation I then asked a question in which she spoke over me and didn't apologize but told me in no certain terms she would get me to the right dept. & I wouldn't need to keep them on the phone explaining the situation when they could be answering other calls,just file the dispute listen & answer more or less.She then connected me to a man I told him my name and the specific charge, again before filing I had a question bc I've never filed a dispute with a bank or card issuer before.He spoke over me didn't apologize and when I asked him to pls repeat himself bc I couldn't fully understand where I had spoke also he raised his voice and asked fraud dispute or -?-?- Dispute,I asked what's the difference? He then said well and sighed then I went on a hold.He didn't tell me or ask me to go on or be put on hold briefly or at all, I stayed on hold for 1HR and 3 min.Already upset I was pulling up to give a rotten review & finally switch my DD and bank all together then all the sudden I hear a friendly ladies voice, VIOLET. Violet saved DE a longtime first caller customer tonight,she was kind, helpful, listened & sympathized.She asked questions and didn't get agitated when I went into detail, as she fill in all the blank spaces correctly she walked me along with her reading aloud the terms of each claim and where mine fit and did I meet this or that criteria. She was patient, friendly, professional and thorough. I was satisfied, with her anyway.some reps could use some extra or refresher course in customer courtesy & their app could offer more interaction features, I feel like it's not up to par with other unheard of banking apps. That is all. Violet you go girl! Keep up the good work.