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on 4/3/21Absolutely not! The system is automated if you can meet your need via that system you will be good to go. If you need to speak to a human it could takes hours and days. I've been calling for 4 days. Every hour 2 - 20 calls an hour. I receive the message they have a high call volume, they tell me to try again later and then they disconnect they call. Their practices are abusive.