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How would you rate USDirectory?
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Florida
1 review
6 helpful votes
Follow Keith M.
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Scammer misrepresented himself as an employee of Google, then told me I had to pay $49.95 to place my biz on Google search results.
I'm working with my CC company to remove this charge and any future charges.
Also; The other scam operators at this company called me 6 times within 3 hours!
STAY AWAY! LIARS!

Date of experience: October 19, 2018
Nevada
1 review
0 helpful votes
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Dishonest and slick!
September 26, 2022

I am a new business owner and after signing up with Google my business I got a call from one of these thieves. THEIR ARE VERY SLICK in how they introduce themselves and I initially thought they were from Google because they say they were either sent or are working with Google but they arent. They started by verifying all my business info and had already looked up our IG and accounts for "verification." Then he went on to say about the $5 a month. I told the guy on the phone to send me an email because the persistence in my signing up right away didn't sit well with me and I wanted to see if his email had any Google business logos, which it did not, it had USDirectory so I let him know I was busy and to call me back (so I could research) which he did not like. Eventually, he agreed and now I can see how much of a scam they are! I will be telling this guy to F off once he calls me back!

Date of experience: September 26, 2022
Utah
1 review
5 helpful votes
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They tried to convince me that I have only today as a deadline to get listed and when I said I would like to take some time to review the package, they said "We will remove your listing right away!" and hung up.

Totally unprofessional and an outsourced scam

Date of experience: April 6, 2018
Texas
1 review
6 helpful votes
Follow E M.
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I got a phone call for them on July 15,2019. They want to help my business get moved up by multiple search engines. They say it is month to month. You can cancel any time you want. Initially I say yes. Then I decide the same day about 1 hour later to cancel. And I was met with resistance and that I had made a contract with them. Also that I owed them $1500. 00 for cancelling the contract. I am in dispute with them NOW!. Don't even talk to US Directoroty or US Local Director. They both called me.

Date of experience: July 20, 2019
Florida
1 review
26 helpful votes
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My experience with USDirectory and account rep Robert, was great.
Their product is easy to use (in fact I didnt have to anything really) and delivered results that I could see online. With Robert's help I added a coupon to my site/profile and actually got a few customers ask me about it. The services received were as promised, and any questions I had their customer service helped me with.

Date of experience: October 3, 2014
Philippines
1 review
4 helpful votes
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I've been with usdirectory for almost 8 months now, there services is getting better everyday. The more i update my listing with usdirectory the more times I've seen my directory on the first page. I have more than business to handle and now thinking of opening a new store. - John Regala (Owner Regal Films)

Date of experience: July 3, 2019
Philippines
1 review
7 helpful votes
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I've been with USDirectory for almost a year and they never let me down! I love their marketing strategy because they provide awesome quality service with affordable price. I highly recommend them!

Date of experience: July 14, 2019
Florida
1 review
4 helpful votes
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About a year ago I started with USD and I was set on pay per reference package which is the $. 25 cents per reference. I was a start up company and could not afford this although I called customer services the next day after setting up and the representative was so nice and polite. She offered me a flat rate package of just $29.95 per month to just get my feet wet a little and try out the company. I agreed after doing my quarterly report I seen such a growth in business. This is an amazing services and I would recommend it to any one of my colleagues.

Date of experience: March 9, 2018
North Carolina
1 review
2 helpful votes
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Avoided Scam!
November 5, 2017

I read the previous reviews and immediately called USDirectory to cancel my subscription. Surprisingly, they did so without too much pressure. I received a cancellation confirmation number for my records. Next I called my bank and had a "do not pay" flag posted to my account. I think I am safe now. Thank you to those of you who took your time to review and warn other consumer's about this companies scamming practices. You saved me one big headache!

Date of experience: November 5, 2017
Philippines
1 review
5 helpful votes
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Good Job.
April 16, 2018

I do not have any idea about their online advertising. But when i took advantage their promos i've an increased of clientles because my customers saw my appearance as a Certified Mobile Notary Agent. Thanks to my marketing associates!

Date of experience: April 16, 2018
Virginia
1 review
1 helpful vote
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Beware of scam
August 25, 2022

USDirectory called me and found my business on Google, I assume. The agent began the call by confirming my business's information and services then went into the pitch of what they could offer in terms of advertising. I asked to have a list of prices and costs associated with this service and he informed me that only his supervisor could give that information. I told him I did not want to move forward without understanding the costs involved. He said he would put me on a brief hold while he found the information, (I was not on hold I continued to hear the call center noise from around him uninterupted the whole time) after 30 seconds "on hold" he informed me that there was only a one time $5.00 start up fee. I then asked him about what the other reviews said about being charged per "lead" and he said he knew nothing about that.

I would recommend you use a reputable service to advertise your business such as Yelp or Thumbtack.

I don't mind paying but this company was not transparent about the costs from the beginning and that was the only red flag I needed to stop the call

Date of experience: August 25, 2022
Ohio
1 review
6 helpful votes
Follow Keith T.
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When "Robert", the agent who barely understands English tried to read his sales pitch to me, he dropped the call at least five times before he got to the part where he told me he was going to charge $5 per monty and $, 25 per time someone "looks for keywords for my business" I told him I wasn't paying for directory services. No sooner than I said that he hung up the phone again. When I called him back, he refused to pick up the phone and set my phone number to be automatically disconnected.
For what I hear, everyone else who fell for this sales pitch was charged higher than $80 per month, with the exception of a few, most likely fake, reviews of the company.

Date of experience: July 15, 2017
Philippines
1 review
6 helpful votes
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Great job!
May 7, 2018

At first i i had a doubt when it comes providing my business information and especially my card information over the phone. But when the rep explained to me everything including the spectacular features and benefits, i didn't mind the price of it coz it doesnt matter if i will be charged hundred $$$$ as long as they provide me good results, it is ok and i think they do. Thanks for the help US Directory.

Date of experience: May 7, 2018
Massachusetts
1 review
1 helpful vote
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I made a post on Cragslist and after minutes Local Directory called me asking me to confirm my information because it would be the last step to get started with CRAGSLIST. I asked them more then one time if they were from Cragslist and they said they were my account manager. It happened yesterday 10/18/2019 today I woke up and checked my credit card and they charged me 4 times already. I will definitely put them on their spot! (Lawsuit is the way to stop it)

Date of experience: October 19, 2019
Missouri
1 review
5 helpful votes
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I was going to sign up with this company. Someone called back and said I need to pay for something else when I was told the price was $5 a month. I told them to cancel everything. They just went into my account and took out 155 dollars. I did not agree to this. I am reporting it to the better business and my bank. People is always scamming and trying to get over.

Date of experience: April 12, 2020
Illinois
1 review
6 helpful votes
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I tested the US Directory service out thinking that I would pay $5 for the first month. Then I saw them take $90 out of my account just a few days later. I never did get any business from their service. I specifically asked about their fees and was told that all I would be charged is $5 the first month, then $40 per month thereafter. How did $40 turn into $90? And, I didn't even have the service for a month yet, so why was I even charged in the first place?

Date of experience: May 31, 2018
Philippines
1 review
2 helpful votes
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Received a call a month ago from one their Representative and offered me their Preferred Listing. For a month of trying their service, I can say that they are helping my business for my online exposures. I must recommend them to everyone!

Date of experience: July 24, 2019
Pennsylvania
1 review
0 helpful votes
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Terrible Company
August 26, 2021

Did absolutely nothing that they said they would do. They should be ashamed of themselves. Do yourself a favor and stay away from these people they only want your money and do not provide anything else.

Date of experience: August 26, 2021
Germany
1 review
8 helpful votes
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Not good
June 13, 2017

Found out after receiving a bill for $118.00 that usdirectory.com charges you for being on the internet. It advertises that any reference you receive from their advertisements charges you $0.25. In fact, any time i was searching or "googling" on the internet it charged me $0.25. I went with them for advertisement and my company's doors aren't even open yet. No one knows the company name so they are unable to look it up. I found out they use your wifi address and anyone who uses your internet will cause you a charge each time it's used.

Date of experience: June 13, 2017
Philippines
1 review
4 helpful votes
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Impressive Service with excellent support. Thank U USDirectory... My experience with USDirectory and account rep Sam was great.
Their product is easy to use (in fact I didnt have to anything really)
And delivered results that I could see online. With Robert's help I
Added a coupon to my site/profile and actually got a few customers ask
Me about it. The services received were as promised, and any questions I had their customer service helped me with. Thank u

Date of experience: March 27, 2019

Overview

USDirectory has a rating of 1.8 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with USDirectory most frequently mention credit card and total scam. USDirectory ranks 207th among Directories sites.

service
17
value
16
shipping
12
returns
11
quality
16