• USDirectory

USDirectory

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Overview

USDirectory has a rating of 2.3 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USDirectory most frequently mention credit card, and total scam problems. USDirectory ranks 234th among Directories sites.

  • Service
    17
  • Value
    16
  • Shipping
    12
  • Returns
    11
  • Quality
    16
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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How would you rate USDirectory?
Top Positive Review

“Complete Business directory with some decent consumer tools”

Sim D.
3/31/22

These guys have pretty much every business in the US. Sometimes you get a full bus profile and other times you need to dig deeper on the web, but the phone numbers, hours of operation, etc are accurate. In many cases, I've reached out to a business and the owner has gotten back to me. Once you create your account, you can communicate directly with the merchants, post reviews, whatever.

Top Critical Review

“Total scam”

Mike B.
5/7/24

The company called my business promised that for 5 dollars a month our website would receive traffic. They never mentioned that the month after they would secretly try to charge 140. When I tried to call them back the number they provided was to a Lawn Service company. Fortunately I was able to contact my credit card carrier to deny them the charge. And my website only had 8 hits most directly from Google. Awful company

Reviews (96)

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Reviews that mention popular keywords

25 cents (7) customer service (6) phone number (3) 5 dollars (5)
Thumbnail of user keitht49
Ohio
1 review
6 helpful votes
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July 15th, 2017

When "Robert", the agent who barely understands English tried to read his sales pitch to me, he dropped the call at least five times before he got to the part where he told me he was going to charge $5 per monty and $, 25 per time someone "looks for keywords for my business" I told him I wasn't paying for directory services. No sooner than I said that he hung up the phone again. When I called him back, he refused to pick up the phone and set my phone number to be automatically disconnected.
For what I hear, everyone else who fell for this sales pitch was charged higher than $80 per month, with the exception of a few, most likely fake, reviews of the company.

Thumbnail of user roc19
Alabama
1 review
1 helpful vote
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June 30th, 2022

They are a fraud! They are full of lies and they don't even put up any ads I've never seen not one of my up. Luckily they don't live far from me so I will be paying them a visit. They stay at Ponce de Leon blvd.

Service
Thumbnail of user olivera33
Massachusetts
1 review
1 helpful vote
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October 19th, 2019

I made a post on Cragslist and after minutes Local Directory called me asking me to confirm my information because it would be the last step to get started with CRAGSLIST. I asked them more then one time if they were from Cragslist and they said they were my account manager. It happened yesterday 10/18/2019 today I woke up and checked my credit card and they charged me 4 times already. I will definitely put them on their spot! (Lawsuit is the way to stop it)

Thumbnail of user jamikak3
Missouri
1 review
5 helpful votes
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April 12th, 2020

I was going to sign up with this company. Someone called back and said I need to pay for something else when I was told the price was $5 a month. I told them to cancel everything. They just went into my account and took out 155 dollars. I did not agree to this. I am reporting it to the better business and my bank. People is always scamming and trying to get over.

Thumbnail of user seanc181
Illinois
1 review
6 helpful votes
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May 31st, 2018

I tested the US Directory service out thinking that I would pay $5 for the first month. Then I saw them take $90 out of my account just a few days later. I never did get any business from their service. I specifically asked about their fees and was told that all I would be charged is $5 the first month, then $40 per month thereafter. How did $40 turn into $90? And, I didn't even have the service for a month yet, so why was I even charged in the first place?

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Value
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Quality
Thumbnail of user haroldf455
Pennsylvania
1 review
0 helpful votes
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August 26th, 2021

Did absolutely nothing that they said they would do. They should be ashamed of themselves. Do yourself a favor and stay away from these people they only want your money and do not provide anything else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamess557
Germany
1 review
8 helpful votes
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June 13th, 2017

Found out after receiving a bill for $118.00 that usdirectory.com charges you for being on the internet. It advertises that any reference you receive from their advertisements charges you $0.25. In fact, any time i was searching or "googling" on the internet it charged me $0.25. I went with them for advertisement and my company's doors aren't even open yet. No one knows the company name so they are unable to look it up. I found out they use your wifi address and anyone who uses your internet will cause you a charge each time it's used.

Thumbnail of user lavons11
Texas
1 review
0 helpful votes
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January 20th, 2022

They called me, and stated they were with an advertising company I am using, they are not. They lied! They told me that I owed a $50.00 activation fee. I gave them a credit card to pay the $50.00. This is a dishonest company, which gives concern as to what they are going to utilize our companies credit card. Theft is theft, but the government seems not to prosecute these white collar thieves.

Tip for consumers:
That they were not associated with my advertising company as they had claimmed.

Thumbnail of user uniquem
Georgia
1 review
4 helpful votes
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October 17th, 2018

I received a phone call from this company stating they were from google. No big deal as google is a reputable company. I was then told I would be charged $9.95 to have my business listed on google, and would receive an email confirmation via email. Come to find out I was in fact charged $49.95 from a company I never heard of and never received an email confirmation! Please stay away!

Thumbnail of user alo39
California
1 review
0 helpful votes
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February 11th, 2022

I called to cancel and they did so. I thought it was $5/mo as well and even took notes on the initial call July 2021. I let it go and didn't realize I was getting charged $150 from them until my bank notified me. I called them and the lady was accommodating and professional. She explained the 25cents per click and in theory sounded good and said I had an email with all the details of my clicks etc but the email they sent to wasn't working right so honestly I don't know about the email but I cancelled anyway and so hopefully won't get charged.

Thumbnail of user brendana36
New York
1 review
3 helpful votes
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April 7th, 2021

I'm so glad I looked this up while I was on the phone with them because I would have payed my $5 and probably been charged even more. I'm a new business owner and these people called me with like all my intel and sounded legit I'm going off what other people say and saying it's a scam honestly the guy was Indian and said his first name was James and last name Garcia.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samw246
Philippines
1 review
2 helpful votes
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March 15th, 2019

I've been a customer for many years (2+) and have never had any issue
With service, UPDATING y or searching for service. Customer service agent have always
Managed any concern with politeness and knowledge. I rarely sign up from
Anyone else. Thank awesome service...

Thumbnail of user jorged52
California
1 review
3 helpful votes
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March 8th, 2019

You get a call and they say you'll be listed for "AONE TIME FEE OF $5"

This was in February of 2018.
They've taken $50 from my bank every month ever since!

I have tried to call, email, write to cancel... well guess what thers's no way to reach them!
They will not respond and won't quit taking my money!

If you can. SUE THEM!

Thumbnail of user kendalll11
Nevada
1 review
5 helpful votes
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January 29th, 2018

When you open your account and create your listing, they will send you an email with links to billing and a dashboard. You will sign an agreement. READ THE AGREEMENT CAREFULLY. You might have been led to believe that you will be charged $5/month for your listing. You will not see anywhere else in the setup that you will also be charged 25 cents per click which will be charged to your card each month. They will charge you successively more each month.

This is a scam. You've been warned. Train your office staff to know the difference and not be duped by this company.

Thumbnail of user okiefer66
South Dakota
1 review
3 helpful votes
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December 11th, 2023

Signed up in July I was told 5 dollars a month after a 6 month free trial today my card was charged 140 since July I have gotten a new card they somehow got that information I called and the lady was rude and unprofessional and will not do anything about it

Value
Quality
Thumbnail of user mitchb97
District of Columbia
1 review
0 helpful votes
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May 16th, 2022

I've been with US directory for many years and it has been working for me well Especially during COVID, I got a lot of leads. I have a cleaning business. I guess a lot of people look online for cleaning services on the old proven sites.

Thumbnail of user vincer32
Philippines
1 review
0 helpful votes
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March 13th, 2019

Simple directory where u can put your own promotion s, social media etc... I even got 40% off from CLEANING SERVICE in my area. Great deals
Nice website and I hope to come here again in the future for more
Service needs...

Thumbnail of user larryt137
Philippines
1 review
2 helpful votes
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March 9th, 2019

"A great site!"... it will help you to grow your business. They can easily find my business on this site, facebook and google, A LOVE FOR PET... thank u

Thumbnail of user rogerf154
Nicaragua
1 review
1 helpful vote
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September 29th, 2020

In my point of view is a great company, has given me very good results. In fact already recovers the invested. I've been working with them for three months and I have no complaints so far.

Thumbnail of user johnd906
Oregon
1 review
4 helpful votes
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November 30th, 2017

We were paying $5 per month for basic service that included a cap on charges but they charged an additional $93. Had to wait on hold for over 20 minutes and they kept giving the run around.

Thumbnail of user josephs1280
California
1 review
1 helpful vote
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August 13th, 2020

It's 5 dollars per month, plus 25 cents per click. So the other reviews are correct in saying this is a very expensive service.
Thanks again for the warning

Thumbnail of user lanced78
Alabama
1 review
1 helpful vote
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July 27th, 2020

Total Scam. Was told it cost $5 mo +$0.25 cents per referral Lead not to exceed $5 per Month. After The First Month And Not Getting A Single Lead I Was Charged $155. When I called they told me lie after lie and couldnt tell me why I was charged that amount. The rep also told me I wasnt able to speak to a manager because they were on a different floor at 1825 Ponce de Leon Blvd #177, Coral Gables, FL *******. Upon farther inspection I learned the address is a UPS Store Mail box. The Rep lady that had a Indian Ascent told me her name was Barbie Smith, another lie. There Is so many complaints saying the same thing.

DONT GIVE THEM YOUR CARD #! SCAMMMMMMMMM!

Thumbnail of user tyral4
Philippines
1 review
7 helpful votes
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July 14th, 2019

I've been with USDirectory for almost a year and they never let me down! I love their marketing strategy because they provide awesome quality service with affordable price. I highly recommend them!

Thumbnail of user cassier23
Pennsylvania
1 review
5 helpful votes
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December 1st, 2017

Hi my name is Cassie these people us directory is a scam they went into my account and took 99 dollars that I did not authorized th er m to take out they are liars cheats scammed be ware they are leashes waiting yo rob you of your hard earned money 5 dollars initially stated is bate to sell you on there advertising and the $99.00 you don't see it coming I'm contacting the better business Bureau I told them they were calling me trying g to sell lies I told them no to be speachless when I looked at my account something I didn't authorized
These people are low life scums

Thumbnail of user davidm2479
North Carolina
1 review
2 helpful votes
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October 31st, 2019

For me this site is useless. No calls no texts nothing ive payed way to much to not be getting business through us directory. Horrible site. Just take your money elsewhere.

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About the business

U.S. Directory's Online Yellow pages. Search local Yellow Pages online for business listings, phone numbers, addresses, local directions, maps and more.

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