• uShip

uShip

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Overview

uShip has a rating of 3.4 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with uShip most frequently mention whole process, and perfect condition. uShip ranks 17th among Shipping sites.

  • Service
    195
  • Value
    186
  • Shipping
    183
  • Returns
    63
  • Quality
    154

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 79.3%
Positive
111
Neutral
1
Negative
28
105
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How would you rate uShip?
Top Positive Review

“A successful cross country haul”

janine j.
6/18/24

I have a 22' enclosed trailer I needed hauled from NV to TN. I'd never heard of Uship, but it was suggested by a friend. I posted my needs, had a few responses, and ended with a driver who had his MC and DOT #'s plus he was a TWIC driver (Dept Homeland Security clearance) and I felt confident my trailer would arrive safely. Driver kept in touch with me each day on the road and we coordinated our arrivals, his by road, mine by air, and made the drop off without a problem. I highly recommend Uship for your hauling needs. It was a simple process from start to finish.

Top Critical Review

“Terrible Experience - Avoid using this company”

Alondra A.
10/1/24

Terrible experience. The third-party vendor contracted with this company delivered my vehicle 91 miles away from the delivery address. I had to arrange pick up in the middle of the night. The vehicle was picked up in working condition but delivered in non-working. The driver wasn't sure what happened. The vehicle has been at the dealer since the delivery. Too bad we have to use a 1-star to post a review, this company deserves a 0.

Reviews (346)

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Reviews that mention popular keywords

customer service (29)
Thumbnail of user johnm13924
Illinois
1 review
0 helpful votes
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February 17th, 2024

I had a fairly tricky shipment for a pickup truck from Texas to Ohio. Uship got competitive quotes and made the process very easy.

Service
Value
Shipping
Quality
Thumbnail of user mariacristinap
GB
1 review
1 helpful vote
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March 7th, 2022

They say I was scammed, so I guess I will hardly accept for another person to deliver something to me using this website. Very unhappy experience. Seems so easy for scammers to use, and no help to rectify afterwards.

Thumbnail of user renithat
Michigan
1 review
0 helpful votes
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October 17th, 2023

This was my very first time using uShip and I would say at first I was very skeptical. When I placed my bid I really was not sure of what I was doing. However when I received the offer from All seasons and just based on his initial response I just felt that they were the right company to go with. From my first interaction with them they were just excellent. Very friendly and proffesional. Very, Helpful answered any questions They went above and beyond to assist me. I would highly recommend them

Service
Value
Shipping
Returns
Quality
Thumbnail of user boydv6
Michigan
1 review
3 helpful votes
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November 5th, 2018

I used to ship for UShip. Had a perfect rating. Night before my last trip my partner broke his leg and I was unable to find a replacement. UShip told me I would no longer be able to accept deliveries if I cancelled my shipments. So I did it on my own. I scratched a ladies floor and offered to pay for it to be refinished. Now I am kicked off the site and they tell me that I won't be paid for my shipments I already did.

Thumbnail of user mjr622
California
1 review
0 helpful votes
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January 1st, 2024

Communication is everything and that's what they brought to the table because transferring something of thousands of dollars, you want to know exactly where it's at. They did awesome!

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Michael,

Thank you for taking the time to share your experience! We're happy to hear that your shipment was delivered with care. We look forward to working with you again in the future.

Thumbnail of user iftikharh4
Georgia
1 review
1 helpful vote
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December 27th, 2021

I booked shipping thru Uship with this Unfortunate, No experience Shipper called T&Z Auto Detailing/Moving and Shipping. Uship does not check their shippers background or profile before promoting them on their list. So basically you have to do your own homework. Uship also has a hidden charges of Recommended Cargo Insurance which they will prompt you after everything thing is finalized, in this case you are confused and go with your guts because it is $98 extra then your shipping + tax. Unfortunately I did not took the Cargo Insurance and my 2016 Hayabusa motorcycle was damaged on both the side. When I call the Uship guys they said we can do anything as there was no Insurance purchased and shipper was not at all on the talking terms as they are not professional also not Insured. Take my experience and try to get a Insured private shipper Atleast you can talk to them and they will work with you straight.

Tip for consumers:
Please check on the hidden charges and go with any Shippers who has review and are Insured!

Products used:
Uship and their unprofessional Shipper T&Z Moving and Shipping!

Service
Value
Shipping
Returns
Quality
Thumbnail of user captainkw
Minnesota
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Andrea in the office helped me work around Hurricane Idalia, and Patrick the driver had some real challenges with the marinas, but he and I got it sorted out and delivered/launched on time. Captain Kent- Indigo Dream Tours

Products used:
Shipping a commercial vessel

Service
Value
Shipping
Thumbnail of user rebeccab2533
Virginia
1 review
0 helpful votes
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July 22nd, 2023

We needed to ship a car from FL to NH and we were able to pick a shipper at an affordable price. We went with Tempus Logic and they found a driver quickly. We were in contact with them through the whole process and they picked up and delivered door to door.

Thumbnail of user cherylv180
Florida
2 reviews
0 helpful votes
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February 16th, 2024

Everything went well. Grandfather clock was picked and delivered within time frame given. It was wrapped with care.

Tip for consumers:
Excellent job

Products used:
Grandfather clock was shipped from Florida to New Jersey

Service
Shipping
Thumbnail of user tedc273
Washington
1 review
1 helpful vote
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December 20th, 2023

Everything went just fine, The driver was
Very careful with equipment, and communicated very well. Planning on using
Uship later next year moving some more equipment. ALL GOOD!

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Ted,

Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

Thumbnail of user joanabarbarab
Canada
1 review
0 helpful votes
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July 16th, 2022

Uship works with 3rd party company and they do not take care of your shipping, they just do a bridge between you and the shipping company, if something goes wrong they do not help and in my experience, they are also overcharged. They don't use trustful 3rd party company as the one they provide to me I am request an invoice for over a month and they are not sending it to myself.

Tip for consumers:
Do not use this company, they do not ship, they just put you in connection with no trustful company that do shipping.

Products used:
Car shipping

Thumbnail of user rickh744
Washington
1 review
0 helpful votes
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July 13th, 2021

DON'T USE THEM! I scheduled a shipping through them on 6/11, using Tempus Logix. Shipping was supposed to occure between 6/11 and 6/16. My credit card was charged 6/11. Car was never picked up and recieived a phone call saying they needed another week, I told them I would find my own company, which I did. Funds were not released back in my credit card by uship until 7/9. These companies get your money and then shop yhour shipment on central dispatch for a fraction of what they are charging you, in hopes of making a huge profit, and when no actual carrier picks up the shipment your vehicle just sits there. Would rate at zero if I could.

Thumbnail of user sebastienchompret
Germany
1 review
0 helpful votes
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February 16th, 2024

Really good experience, the delivery was on time and the person in charge of my motorcycle was very helpful. I recommend.

Thumbnail of user jamesm8960
Georgia
1 review
0 helpful votes
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July 19th, 2023

I had been looking for a very special Magnavox Imperial Connoisseur model for DECADES, and finally found one in mint condition 800 miles away. Safe transport of this treasure was a big worry for me...but Uship and Travis Preston came through for me with flying colors! NOT A SCRATCH! Could not be happier.

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi James,

We're thrilled to receive your review! Thank you for your kind words and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

Thumbnail of user joshuaz15
Joshua Z.
Washington
1 review
1 helpful vote
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September 16th, 2019

I had to go through customer service because the company w@w enterprises did not compete there agreement and customer service got me a refund and resubmitted my bid with no hassle thank you uship

Thumbnail of user darcylafountain
Florida
1 review
0 helpful votes
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December 21st, 2023

The uShip platform is easy to use and gives you many options to ship goods. This was my second shipment and I plan to use them for all my small load shipments.

Products used:
Shipping out of state

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Darcy,

Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

Thumbnail of user johns3633
GB
1 review
5 helpful votes
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February 14th, 2019

One of the problems associated with bidding sites is that transport providers often mislead the public. One such provider calls himself HD_Buell who can also be found on shiply and delivery quote compare. This is a man who claims to deliver motorcycles for Harley Davidson, BMW and KTM. He doesnt.

Enquiries at his local dealerships around Newcastle and Durham being Gateshead and Leeds found that Harley Davidson have their own transport operation. BMW had never heard of the man who drives a car towing an open trailer. BMW don't use open trailers for the delivery of new bikes.

If you place a listing on Uship for a motorcycle to be collected and delivered do not use this individual as it is suspected he may also not have the required insurance to transport motorcycles.

Thumbnail of user glenns348
Texas
1 review
3 helpful votes
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April 12th, 2020

Uship will find some good rates for LTL shipments, but buyer beware! We had several shipments damaged during transit and received no assistance from Uship at all. Since the shipment was contracted between Uship and the carrier (IE UPS, FEDEX, YRC, etc), the carriers will not deal with you for damage claims. Uship washes their hands of any damage by telling you to deal with the carrier. After getting screwed on a half a dozen shipments causing me many thousands of dollars in losses, I have moved on and will never use Uship again. Again, they find some good rates, but you are left holding the bag when something gets damaged.

Thumbnail of user nicoled1752
Panama
1 review
0 helpful votes
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February 25th, 2024

Great shipper. On time and reasonable pricing. Treated my stuff with care and was friendly and communicative.

Service
Value
Shipping
Thumbnail of user robertr5241
Illinois
1 review
0 helpful votes
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November 16th, 2023

Working with the customer service team was pretty good, for the most part they kept us up to date. The first set if drivers spoke no English and didn't understand the seller

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Robert,

Thank you for taking the time to leave us a review. We're sorry you were unsatisfied with some of the carriers you interacted with. UShip gives consumers the ability to connect with, vet, and ultimately choose their own carrier by comparing multiple sources of information, such as customer reviews, feedback scores, carrier profiles, photos, and links to government sites. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when issues arise.

We appreciate your feedback and look forward to working with you again in the future.

Thumbnail of user davidj3974
Pennsylvania
1 review
0 helpful votes
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February 5th, 2024

This was my first time using uship, and despite my skepticism I had a wonderful experience all around. Highly recommend!

Products used:
Private shipper

Service
Value
Shipping
Thumbnail of user carolynclark505
Idaho
1 review
0 helpful votes
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November 8th, 2023

Tom was on time and helped me to get my fifth wheel ready for the road. He was courteous, dependable and happy to be of assistance. I'd use him again in a heartbeat.

Products used:
Not sure what the question has to do with shipping an RV

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Carolyn,

Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

Thumbnail of user billyb297
Massachusetts
26 reviews
17 helpful votes
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March 28th, 2023

Wish I had researched them before I gave my information. They started spamming me with texts without me consenting to it the minute I submitted a request for quote. Read the reviews at consumer Affairs. They hire out to ANYONE, and people have had items stolen and vehicles held hostage, and getting things back is a nightmare because it takes a civil case against uship and whatever nefarious 3rd party the hire. STAY AWAY!

Thumbnail of user bill.g
Florida
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

I've used you ship many times over the years. It's always been convenient and easy. I've never had any trouble with them, and their drivers are always cordial and professional.

Products used:
LTL Freight transport

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Bill,

Thanks for taking the time to share your positive experience. We truly appreciate it and hope to work again with you in the future!

Thumbnail of user rachelleb113
Washington
1 review
0 helpful votes
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January 12th, 2024

...From Seattle, WA to Sarasota, FL. I'm impressed with the platform, the speed of the delivery, and the attention that my driver gave my bike! I'd absolutely use UShip again.

Products used:
Shipping connection service.

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Rachelle,

Thank you for the kind words! We're happy you were able to connect with a great carrier to ship your motorcycle. We look forward to working with you again in the future.

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From the business

uShip is a worldwide online transportation marketplace connecting those that need things shipped to those who do the shipping. In minutes you can create a free listing to have your item(s) shipped, choose to let potential transporters bid on your shipment or view estimates.

Business History

People and businesses use uShip because it’s easy and affordable to price, book, and ship everything from cars to cranes, freight to furniture, and households to horses—whether it’s going local or long distance.

Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount.
Many great companies started in a garage. uShip started in the back of a rent-a-truck. In 2001, Matt Chasen and his then fiancé, Heather, were moving from Seattle to Austin. The 9 ft. Van Matt ordered was sold out, leaving them with an enormous 20 ft. Truck.

Along that 2,500-mile drive, Matt remembered the large family heirloom armoire he’d tried–and failed–to ship a year earlier due to the astronomic shipping cost. That’s when he had his lightbulb moment that he’d become intent on solving: creating a way online to efficiently connect people’s large shipments with empty truck space so both parties win.

Matt would go on to make this his focus at business school, where he met fellow students Jay Manickam and Mickey Millsap. The trio honed the idea, and in 2004, they launched uShip.com.

uShip is based in Austin, Texas, with European headquarters in Amsterdam.

Every 30 seconds a new shipment is listed on uShip worldwide.

Company Representative

Thumbnail of user jamic2
Brittney H.
Customer Service Representative
Typically responds within 3 days

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