• uShip

uShip

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Overview

uShip has a rating of 3.4 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with uShip most frequently mention whole process, and perfect condition. uShip ranks 17th among Shipping sites.

  • Service
    195
  • Value
    186
  • Shipping
    183
  • Returns
    63
  • Quality
    154

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 79.3%
Positive
111
Neutral
1
Negative
28
105
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How would you rate uShip?
Top Positive Review

“A successful cross country haul”

janine j.
6/18/24

I have a 22' enclosed trailer I needed hauled from NV to TN. I'd never heard of Uship, but it was suggested by a friend. I posted my needs, had a few responses, and ended with a driver who had his MC and DOT #'s plus he was a TWIC driver (Dept Homeland Security clearance) and I felt confident my trailer would arrive safely. Driver kept in touch with me each day on the road and we coordinated our arrivals, his by road, mine by air, and made the drop off without a problem. I highly recommend Uship for your hauling needs. It was a simple process from start to finish.

Top Critical Review

“Terrible Experience - Avoid using this company”

Alondra A.
10/1/24

Terrible experience. The third-party vendor contracted with this company delivered my vehicle 91 miles away from the delivery address. I had to arrange pick up in the middle of the night. The vehicle was picked up in working condition but delivered in non-working. The driver wasn't sure what happened. The vehicle has been at the dealer since the delivery. Too bad we have to use a 1-star to post a review, this company deserves a 0.

Reviews (346)

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Reviews that mention popular keywords

customer service (29)
Thumbnail of user nancym929
Australia
1 review
17 helpful votes
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March 2nd, 2024

This was our first time using UShip and Mardy and Kaylee of Easy Trans-port were the best. Highly professional - great communication through the process and deliver our items so fast! We will definitely use them again!

Service
Value
Shipping
Quality
Thumbnail of user drnose51
Indiana
2 reviews
3 helpful votes
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February 20th, 2024

I have used this company several times from different states and they were a fraction of what these interstate movers charge, and the men are always very pleasant and professional and careful with my possessions

Products used:
MOVING services

Service
Value
Shipping
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Thumbnail of user dinaf69
California
1 review
0 helpful votes
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February 18th, 2024

Through Uship we found Michael Story who professionally and collaboratively delivered a family heirloom to its new home. Michael worked with us to find solutions for a remote pick up and quickly delivered a rare and valuable antique to our home. I highly recommend and would partner with him again. Plus he's just one helluva nice guy.

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Value
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Quality
Thumbnail of user suzanner546
Indiana
1 review
0 helpful votes
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February 15th, 2024

I have used Uship several times. I like that shippers can bid, and I can review their feedback and communicate with them prior to selecting the one I want to use. I've had nothing but stellar experiences and highly recommend! The prices are pretty reasonable and I get the item much quicker. I have moved furniture, heavy mirrors, office files, all through U Ship.

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Value
Shipping
Quality
Thumbnail of user maryh5067
Texas
1 review
0 helpful votes
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February 19th, 2024

I truly appreciate this service. Communication is excellent throughout. The competitive bids are real time free market… Have used Uship 5 times or so - always honest and proficient operation… That being the case - It saves me lots of angst and the job gets done much to my liking.

Service
Thumbnail of user frodob6
Florida
1 review
0 helpful votes
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February 27th, 2024

For my first shipment with Uship, I am very happy. After posting my needs, I was contacted by 2 shippers within an hour and another about an hour after that. I contracted with one of the first two, GBL or Golden Bear Logistics. The price was in-line with my expectations, and the timing was spot-on. Kyle was very communicative about his timing and expectations. My items - (two far-eastern statues withing about 200#) were well wrapped and arrived in the same condition they were when picked up.
I recommend UShip and GBL 100% and would surely use them again if needed.

Products used:
UShip

Service
Value
Shipping
Quality
Thumbnail of user donaldk860
New Hampshire
2 reviews
0 helpful votes
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September 12th, 2024

The site is easy to use and presented a lot of bids from carriers. The bid amounts were all over the map so I selected one in the middle with good ratings. The carrier was a rough and tumble guy and heavy smoker (the 3 motorcycles transported in his van still smell like smoke), but he was a good communicator and did what he said he would. There was no damage of any kind. I all worked out.

Service
Value
Shipping
Quality
Thumbnail of user brads1086
Georgia
1 review
0 helpful votes
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February 24th, 2024

UShip is very easy to navigate. I always receive a fair price shipping vehicles. Payment processing is easy and secure. I have been fortunate to find exceptional shippers. I will continue to be a satisfied customer

Products used:
Ram 2500 Laramie HD Pick-Up Truck

Service
Value
Shipping
Quality
Thumbnail of user davidb11573
Virginia
1 review
0 helpful votes
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February 15th, 2024

I shipped a very large picture with a glass frame from potomac, Maryland to southern FL. The people who came to my house were very professional and very nice. My son reported the same thing when the picture arrived as promised to his house. I would definitely use them again!

Tip for consumers:
excellent to deal with throughout.

Products used:
i used them to ship a large framed with glass picture

Service
Value
Shipping
Quality
Thumbnail of user kirkmyers81
Florida
1 review
0 helpful votes
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February 18th, 2024

Great experience with Drew & Jacob from uShip! From the start, the team was professional, communicative, and on time. The process was transparent and organized. I highly recommend this service and it was an easy decision over the two national shippers based on cost, simple process and exceptional customer service.

Thumbnail of user dannym770
Massachusetts
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Shipment picked up and delivered as planned.
No problems with the shipment. Enough communication for collection and delivery.

Service
Value
Shipping
Thumbnail of user debp275
California
1 review
0 helpful votes
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February 24th, 2024

I could not be more pleased with the entire USHIP process from initial contact to final delivery and follow up. This Vendor exceeded my expecations as far as flexibility, communication, availability, "ease" of understanding shipping process and their educating me and managing my expections as a new shipper. Price was right, picking up and delivery timing was right, communication was right. It doesn't get any better. Thanks for making this so simple and easy. I have already initiated my next shipment with USHIP.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fucky354
Florida
1 review
0 helpful votes
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April 17th, 2024

It used to be good --------------. Now their cut $$$$ is excessive from both shipper & consignee.----the actual providers are 1st rate generally

Thumbnail of user jamic2
Brittney H. – uShip Rep

Thank you for your review. We're sorry to hear you're unsatisfied with your uShip experience.

To provide some context, when booking there is a service fee paid directly to uShip. This is not a set fee and is calculated based on the commodity you are shipping. The service charge is clearly listed along with the official quote price and total amount due on both active quotes and at checkout. The service providers also have a fee that is deducted from their total bid price submitted.

If you feel you need any support or have any questions about how uShip works, please feel free to reach out to us for assistance at support@uship.com or by phone at 800.698.7447.

-uShip Member Support

Thumbnail of user lashleyzparts
Ohio
1 review
0 helpful votes
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April 14th, 2024

Driver was running behind but he called to let us know and he was only about 5 minutes late. Easy transaction overall.

Thumbnail of user michelez106
New York
1 review
0 helpful votes
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February 21st, 2024

Ralph & his team were incredibly professional, very communicative, on time & pleasant. He checked the piece & sent me photos via text to make sure I wanted the Facebook Marketplace piece. My first time using USHIP - I was so impressed I have used him again - and told others. Very Happy Customer!

Thumbnail of user kathys2586
California
1 review
0 helpful votes
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January 24th, 2024

AJ Conley is well spoken, Handsome, and has an athletic build. I am positive he would boost your TV ratings! He is humble, grateful.
He actually moved me in the snow with just tennis shoes and no socks! I was so lucky he picked up my job! Great guy!

Service
Value
Shipping
Thumbnail of user jculpepper603
Tennessee
1 review
0 helpful votes
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February 15th, 2024

Very easy to use! I received 5 quotes within the first hour and was able to get my item scheduled for shipment quickly and cost-effectively. I was able to compare reviews for the different companies that made an offer and make an informed decision as to which one would be the best fit for our needs.

Thumbnail of user jeffm2468
Texas
1 review
0 helpful votes
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February 24th, 2024

The uShip process was very effective to locate and engage a trucker to ship our van to FLA. The bidding process worked well to lower the cost and communication was excellent through the entire process.

Thumbnail of user jeffk1440
California
1 review
0 helpful votes
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January 30th, 2024

I have used UShip 3 times. My most recent experience was earlier this month when I purchased a bar from someone in Seattle and had it shipped to Orlando. As with my previous experiences, UShip was very easy to use and the shipper (Vintage Movers) communicated in a timely and responsive manner. They key to having a good UShip experience imo, is to manage your expectations and be a bit flexible. You aren't going to get daily communication from the driver. If they agreed to a specific delivery window, then they'll deliver within that window but you my not know exactly when until the day before. I haven't been disappointed and it's certainly less expensive than the big moving companies.

Service
Value
Shipping
Quality
Thumbnail of user rpmalerba
Georgia
1 review
0 helpful votes
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January 19th, 2024

I used the system twice and got good results both times. The only reason I didn't give five stars is because their system said the average price for my most recent transaction should've been about five to $600 and I was getting quotes of 1200.
I would say if you read the reviews well, you should be OK and I think it's a fantastic system to throw a bid out there. No regrets.

Service
Value
Shipping
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Robert,

Thank you for taking the time to share your feedback about our service. We are glad to hear that you find uShip helpful.

We apologize if you experienced any inconvenience regarding price estimates. Estimates are generated based on past shipment data; however, it's important to note that quotes can differ among carriers, occasionally resulting in lower or higher estimates.

If you have any further questions or concerns, please don't hesitate to call us at (800) 698-7447. We appreciate your honesty and look forward to working with you again in the future.

Thank you again for choosing uShip!

Thumbnail of user markp3348
Michigan
1 review
0 helpful votes
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February 6th, 2024

The item we shipped was damaged and even though we purchased insurance through them they will not cover the minimal cost of the repairs. We didn't try to file a claim for the $9000 it was insured for, just enough for the parts to repair at $500 (not even covering our labor) and they denied claim. Great for finding cheap carriers but would advise not to get scammed by their insurance.

Products used:
Shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Thank you for your message and for providing this feedback. We're sorry to hear about your experience and that you haven't reached a satisfactory resolution with your protection plan. Please reach out at support@uship.com or 800-698-7447 if you have any questions or concerns we can address.

Thumbnail of user samanthat666
Florida
1 review
0 helpful votes
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February 1st, 2024

I was lucky enough to have a carrier accept my shipment request at an unbelievable rate, who not only met my required timeline, but had an exceptional sense of customer service to boot! Jason and Aaron were so personable, and as this was my first time I've ever shipped any belongings, they made me feel very comfortable that they were in their care. I was provided status updates prior to the pickup, as well as along the way, and upon arrival. By the time my items were delivered, I felt as though they were family, and will definitely be using their services again in the near future!

Service
Value
Shipping
Returns
Quality
Thumbnail of user cperry6957
Illinois
1 review
0 helpful votes
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March 26th, 2024

Steve always seemed eager to please and responded to messages promptly.
I have very wide window for my delivery.

Thumbnail of user lurah11
Arizona
1 review
0 helpful votes
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January 21st, 2024

A close friend passed in early December and she had an antique cabinet that needed to be removed from her apartment by mid-month. Original plans fell through and I had to scramble last minute calling several overly priced moving companies who would deliver in 2-3weeks! Found UShip online and although apprehensive, I created an account just to see what would happen. Within two days, I received an offer from a mover. With a 4.8 star, I decided to proceed. In three days, I received the antique cabinet without a single scratch, crack, or dent. I am so grateful to UShip (words cannot express) for making this experience much less stressful and reasonably priced for an item so personal and sentimental.

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Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Laura,

Thank you for your review. We're sorry to hear about your loss, but are glad you were able to find a great carrier to get your precious cargo delivered with care. We look forward to working with you again in the future.

Thumbnail of user hollyb775
Texas
1 review
0 helpful votes
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January 19th, 2024

Booking transport through uShip was fast, easy, efficient - so easy! I submitted my request, received multiple quotes, contacted my driver and finalized transport details, all within an hour. Thank you for a seamless process!

Tip for consumers:
The shipper was courteous and professional. Very helpful overall.

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Holly,

Thank you for your review and for choosing uShip. We're delighted to have met your expectations, and we look forward to the opportunity to work with you again.

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From the business

uShip is a worldwide online transportation marketplace connecting those that need things shipped to those who do the shipping. In minutes you can create a free listing to have your item(s) shipped, choose to let potential transporters bid on your shipment or view estimates.

Business History

People and businesses use uShip because it’s easy and affordable to price, book, and ship everything from cars to cranes, freight to furniture, and households to horses—whether it’s going local or long distance.

Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount.
Many great companies started in a garage. uShip started in the back of a rent-a-truck. In 2001, Matt Chasen and his then fiancé, Heather, were moving from Seattle to Austin. The 9 ft. Van Matt ordered was sold out, leaving them with an enormous 20 ft. Truck.

Along that 2,500-mile drive, Matt remembered the large family heirloom armoire he’d tried–and failed–to ship a year earlier due to the astronomic shipping cost. That’s when he had his lightbulb moment that he’d become intent on solving: creating a way online to efficiently connect people’s large shipments with empty truck space so both parties win.

Matt would go on to make this his focus at business school, where he met fellow students Jay Manickam and Mickey Millsap. The trio honed the idea, and in 2004, they launched uShip.com.

uShip is based in Austin, Texas, with European headquarters in Amsterdam.

Every 30 seconds a new shipment is listed on uShip worldwide.

Company Representative

Thumbnail of user jamic2
Brittney H.
Customer Service Representative
Typically responds within 3 days

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