• uShip

uShip

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Overview

uShip has a rating of 3.4 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with uShip most frequently mention whole process, and perfect condition. uShip ranks 17th among Shipping sites.

  • Service
    195
  • Value
    186
  • Shipping
    183
  • Returns
    63
  • Quality
    154

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 79.3%
Positive
111
Neutral
1
Negative
28
105
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How would you rate uShip?
Top Positive Review

“A successful cross country haul”

janine j.
6/18/24

I have a 22' enclosed trailer I needed hauled from NV to TN. I'd never heard of Uship, but it was suggested by a friend. I posted my needs, had a few responses, and ended with a driver who had his MC and DOT #'s plus he was a TWIC driver (Dept Homeland Security clearance) and I felt confident my trailer would arrive safely. Driver kept in touch with me each day on the road and we coordinated our arrivals, his by road, mine by air, and made the drop off without a problem. I highly recommend Uship for your hauling needs. It was a simple process from start to finish.

Top Critical Review

“Terrible Experience - Avoid using this company”

Alondra A.
10/1/24

Terrible experience. The third-party vendor contracted with this company delivered my vehicle 91 miles away from the delivery address. I had to arrange pick up in the middle of the night. The vehicle was picked up in working condition but delivered in non-working. The driver wasn't sure what happened. The vehicle has been at the dealer since the delivery. Too bad we have to use a 1-star to post a review, this company deserves a 0.

Reviews (346)

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customer service (29)
Thumbnail of user maddiep10
Kentucky
1 review
4 helpful votes
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June 18th, 2019

I was scammed. First, I was told that I would need to pay an additional $250 for them to Ship my package. Then, I was told (after I paid that like an imbecile) that I would need to pay an additional $500 to ship my package. DONT BUY INTO IT, KEEP YOUR HARD-EARNED MONEY

Thumbnail of user bobbiejop1
Texas
1 review
6 helpful votes
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November 5th, 2019

My Amazon account was hacked by them and used to by a Alien Ware Laptop $2000 even tried to buy 2 then acted as if it was coming to my home, intercepting it on the UPS website and changed the address to go to Her address Where the lady said she works for them and reships the item on to another address in New York. She gets paid $40 an item. And had done many items. She had also received a new iPhone she was going to ship that day also. DO NOT TRUST THIS COMPANY!

Thumbnail of user ekampel
Utah
1 review
2 helpful votes
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July 21st, 2023

I was bidding on helping ship peoples stuff across the US in my uhaul truck coming back from New York to Utah. Uship suspended my account for no reason out of the blue. I had perfect ratings on their site. I asked several times what the problem was. First they told me I could not do interstate transport. After I told them that there is no law against me transporting stuff across the country without a business license, they made up more excuses. They then proceeded to tell me that I couldn't use a rental uhaul truck because it was against their policy after I told them I was bringing a uhaul truck back empty to Utah and looking to cover my gas and rent costs coming back to utah. This was a lie from them as well as nowhere in their policy does it say this. After calling them several times, one of their customer service people admitted to me that a big commercial customer of theirs complained because I bid on 2 jobs that they really wanted, so uship put my account on hold. And he admitted this happens often to small shippers like myself. The owners of this site are corrupt as can be. Protecting their commercial customers by censoring the small guys is just wrong. I was just trying to help people get their stuff moved cheaper than these commercial rapists.

Tip for consumers:
the commercial shippers on here are raping people.

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Value
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Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Eric,

Thank you for your review. I am happy to clarify uShip's policy regarding using rental vehicles and quoting on interstate shipments.

Your account is held because you were interacting with an interstate household move shipment that requires you to have an active Motor Carrier Number. Upon signing up with uShip, you agree to the terms of the uShip User Agreement which states you’ll only offer quotes on items that you have the proper authority, licensing, and permits to haul. Specific commodities, namely vehicles, heavy equipment, and household moves, always require a DOT or MC number. To learn more about operating authority and insurance, please check out the Federal Motor Carrier Safety Administration - https://www.fmcsa.dot.gov.

Service providers can use rental trucks on uShip. That being said, they are not allowed to use rental trucks for household moves because customers' goods are often not covered by insurance in the rental agreements.

The Trust & Safety team emailed you on 7/14 informing you of your account hold. I advise you to read over the email and respond in order to release your account.

I hope this information is helpful. Please contact uShip Member Support at 1-800-698-7447 or email support@uship.com if you have any other questions.

-uShip Member Support

Thumbnail of user steveb2290
Colorado
2 reviews
1 helpful vote
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March 11th, 2022
Verified purchase

Meisner Transport wants money up front then does not transport, and cant get your money back, they will not call you back, he uses several different company names,, Josh Meisner Moore ok watch for that name also he eays in lives in Alamosa Colorado

Thumbnail of user chadg165
Canada
1 review
0 helpful votes
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April 10th, 2021

Uship is not a good company to either ship with or to be a transporter with! They will give you as a transportation company their own false rating and will deny you the right to allow your customers to see your own true company ratings or. Potential's! (Ultimately destroying your revenue) They DO NOT CARE about any one but themselfs! $1000 bid mean $700 in the transporters pocket $500 in uships pocket! If you are in Canada needing a hotshot company & would like access to multiple Canadian hotshot companies, reputable companies chech them out on Facebook at Wesrern Canada hotshot services and jobs. We all would be more then happy to help with you're shipping need without all the uship fees, Means cheaper freight shipment for you.it's funny how uship tells one that in this writing a review up on uship that if you write false information or false disclaimers that that is against the law but it's OK for them to do it! Uship tea kettle calling the pot black! Uship is very unprofessional on all aspects of the company. I don't want to give them any starts but uship makes you have to give them at least one start with a negative review! Lol

Tip for consumers:
Go to facebooks Western Canada hotshot services and jobs ! Cheaper shipping rates no middle man Direct contact with the shipping company no outrageous fees to pay to a middleman for doing nothing!

Products used:
Uship

Thumbnail of user lisab880
Michigan
1 review
2 helpful votes
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May 27th, 2019

I had to cancelled my listing. Thank God! I was apalled to learn that I am supposed to do all research my self regarding how to protect self against property damage/theft, how to verify carrier bids are from legal carries, with proper license and insurance. I am supposed to purchase additional uship insurance that only pays after I make claim on my regular policy. In the event that something goes wrong uship will not help recover losses. Why do the get 27%, or 20, or even 10. This is of no benefit to me and I don't see how it could of any benefit to any carrier. Uship is facilitating pontential criminality and putting shippers at risk for financial loss. This is shameful and I'm glad I researched. Buyer beware! Sorry for potentially wasting the time of any hard working honest people. My time was definitely wasted and I will probably pay more now for having less time. I would rather pay directly to a broker who verifies all legalitie and protections, or directly to a driver after I verify, than to give a penny to this shameful organization!

Tip for consumers:
Google actual shipping companies or brokers. Do not try to list yourself, you are subject great risks, if you do. Just read some the reviews and message boards

Products used:
None, it's too risky. If some illegal driver, meaning no mdot license to transport, improper insurance, etc, drives off with my travel trailer and has accident , I am not protected. And from everything I read on uships own website, I have no claim and they will not help and will even keep part or all of you fees paid. There are many transport bidders on the with no license or insurance, and they could literally just drive off with your goods. You will have no recourse. So, buyer beware. And after all that Uship doesn't do, they still charge fees similar to that of a broker who does abide by laws which work to protect your property, who pays fees to be licensed , and who carries massive yearly insurance cost!

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardb2869
Arizona
2 reviews
0 helpful votes
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December 21st, 2023

Has a collectible motorcycle moved from Miami to Scottsdale. Seamless experience, delivered on time, great communication from transporter.

Service
Value
Shipping
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Richard,

Thank you for the kind words! We're happy you were able to connect with a great carrier to ship your motorcycle. We look forward to working with you again in the future.

Thumbnail of user clintonjjohnsonjr
North Carolina
1 review
0 helpful votes
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January 22nd, 2024

Getting my truck shipped was a breeze with uship. I thought it was going to be a pain to find someone to pick it up but uship got it done.

Products used:
Uship

Service
Value
Shipping
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Clinton,

Thank you for the great review! We're glad to hear it was easy to ship your truck through uShip. We look forward to working with you again in the future.

Thumbnail of user russellj352
Connecticut
1 review
0 helpful votes
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January 30th, 2024

Stepan was verycommunicative, prompt and helpful. Arrived on time, took care with the packing and communicated well with recipient along the way.

Service
Value
Shipping
Thumbnail of user sidshayes
Wisconsin
1 review
2 helpful votes
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December 2nd, 2023

Horrible customer service. Filled a claim for damages, no answer. Insurance on shipping is a sham and waste of money!

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Mason,

Thank you for bringing your concerns to our attention. We're sorry to hear about your experience with this shipment and that you didn't get a satisfactory resolution through the protection plan. If you would like to discuss this with a uShip member support specialist, we would be happy to address the situation with you. You can speak to a support representative by calling 800-698-7447 (M-F 9AM-5PM CST), or you can email our support team 24/7 at support@uship.com.

Once again, we apologize for the inconvenience.

Thumbnail of user mb507
Colorado
1 review
0 helpful votes
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July 5th, 2020

I had a family heirloom table shiped to me in Colorado from family member in Texas. The movers had had a long day and we're still super nice and the table was in great shape.

Thumbnail of user jimk794
Florida
1 review
1 helpful vote
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August 25th, 2021

Bakii/uShip Inc.
Let's be clear about something... I DID NOT GIVE YOU THE INCORRECT MEASUREMENTS! You could not fit my item because you waited for 2 days to pick up a table from another customer, and once you picked up that table you then realized that my item could no longer fit in your truck! The failure to be able to transport my item was because of you, not me. I gave you the correct measurements and even sent you the pictures and you said it would be no problem. Then YOU postponed the delivery for 2 full days while you waited to pick up someone else's table!
How about you take ownership of your bad business decision, apologize for it, and be done with it, instead of lying and giving bull$#*! feedback about what actually happened. You would get a lot more respect if you owned up to your own mistake and bad business decision.
Fortunately for me, I rescheduled with another carrier who picked my initial item up as well as another one I added, on the dates that he said he could do it. They were delivered on time, safely wrapped and transported from NJ to FL. They were tremendous and professional! It's a shame that you try to justify your business shortcomings by lying about customers you deal with. I really hope this gets posted on uShip. You should be ashamed of yourself writing a lie as a response to a negative review. Act like a responsible adult and own it!
Best of luck in your future endeavors.

Service
Thumbnail of user larryb2019
Florida
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

I have used UShip on three occasions to ship motorcycles and had a good experience each time. I will certainly use them again.

Tip for consumers:
I have used UShip several times to ship motorcycles and have been satisfied with the service each time.

Products used:
Motorcycle transport

Service
Value
Shipping
Quality
Thumbnail of user pearly14
Illinois
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

It was surprisingly simple to use, but with the online component and dealing directly with drivers. Literally saved HUNDREDS over quotes from UPS or FedEx for the same shipment

Service
Value
Shipping
Quality
Thumbnail of user scotta357
GB
1 review
5 helpful votes
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March 19th, 2020

Selected a shipper through Uship and paid them almost £800. They never picked up anything and have lied about issuing a refund. Uship has said it's not their problem. DO NOT USE USHIP

Thumbnail of user scottw2312
South Carolina
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

Quick response to bid, was about 30 minutes late on pick up. Delivered on time. Saved lots of dollars

Thumbnail of user skipr22
North Carolina
1 review
0 helpful votes
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February 1st, 2024

Ĝreat, quick, and very affordable.
Turnaround time was three days from one out of the way place to another.
Highly recomended!
Many thanks!

Service
Value
Shipping
Quality
Thumbnail of user tylerc685
Minnesota
1 review
0 helpful votes
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September 7th, 2023

Very great service! Would use again. Kept me up to date all along the way. I even got the vehicle earlier! Highly recommend.

Service
Value
Shipping
Quality
Thumbnail of user lances260
Wyoming
1 review
0 helpful votes
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September 12th, 2023

Was very satisfied with the transport of my tractor across country. Very easy to use and view bids. Thank you

Products used:
Shipped tractor on truck and trailer

Service
Value
Shipping
Quality
Thumbnail of user dellr9
Australia
1 review
1 helpful vote
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December 21st, 2022

BEEN RIPPED OFF FOR $7500 FROM USHIP. OWNER OF THE CAR IS TODD SYMONDS. IM SO ANGRY ATM. HOW CAN I GET MY MONEY BACK. ANYONE WHO CAN HELP OR POINT ME IN THE RIGHT DIRECTION,,

Service
Value
Shipping
Returns
Thumbnail of user williamc2675
Georgia
1 review
0 helpful votes
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August 16th, 2021

Tried twice to find a mover for ten pieces
Of furniture. Neither shipper uship matched me with
Met the pickup deadline. Waste of time.

Thumbnail of user rileys44
Florida
1 review
0 helpful votes
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August 10th, 2019

I called you ship 4 less to have my boat transferred from Michigan to California. They took on the job with excellence. Thanks again

Thumbnail of user geor1094
Florida
2 reviews
7 helpful votes
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May 1st, 2019

Received my new bike with damaged paint have had issues trying to get the cargo insurance to pay me for repairs

Thumbnail of user moniquep226
Ohio
1 review
0 helpful votes
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January 3rd, 2024

I have used uShip in the past, and I am so pleased with the service and prompt delivery. So simple and easy.

Products used:
Semi chrome parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Monique,

Thank you for the review! We're glad to hear you had a great experience and look forward to working with you again soon.

Thumbnail of user christopherp1621
Georgia
1 review
0 helpful votes
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July 5th, 2023

The shipment was picked up several times and then cancelled, we received the truck a week later than planed

Thumbnail of user jamic2
Brittney H. – uShip Rep

Hi Christopher,

Thank you for taking the time to share your feedback with us regarding your recent experience. We value all feedback, both positive and negative, as it helps us identify areas for improvement and deliver better service.

We apologize for the delays you encountered with your carrier. Though uShip is a neutral third party that gives consumers the ability to connect with independent carriers, we do our best to assist when situations like this arise. If you would like to discuss your experience in more detail, please reach out to us at (800) 698-7447 or support@uship.com.

Thank you again for bringing this to our attention.

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From the business

uShip is a worldwide online transportation marketplace connecting those that need things shipped to those who do the shipping. In minutes you can create a free listing to have your item(s) shipped, choose to let potential transporters bid on your shipment or view estimates.

Business History

People and businesses use uShip because it’s easy and affordable to price, book, and ship everything from cars to cranes, freight to furniture, and households to horses—whether it’s going local or long distance.

Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount.
Many great companies started in a garage. uShip started in the back of a rent-a-truck. In 2001, Matt Chasen and his then fiancé, Heather, were moving from Seattle to Austin. The 9 ft. Van Matt ordered was sold out, leaving them with an enormous 20 ft. Truck.

Along that 2,500-mile drive, Matt remembered the large family heirloom armoire he’d tried–and failed–to ship a year earlier due to the astronomic shipping cost. That’s when he had his lightbulb moment that he’d become intent on solving: creating a way online to efficiently connect people’s large shipments with empty truck space so both parties win.

Matt would go on to make this his focus at business school, where he met fellow students Jay Manickam and Mickey Millsap. The trio honed the idea, and in 2004, they launched uShip.com.

uShip is based in Austin, Texas, with European headquarters in Amsterdam.

Every 30 seconds a new shipment is listed on uShip worldwide.

Company Representative

Thumbnail of user jamic2
Brittney H.
Customer Service Representative
Typically responds within 3 days

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