• US HUD

US HUD

Corporate Values

Overview

US HUD has a rating of 4.6 stars from 304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US HUD most frequently mention customer service, real estate, and lead generation. US HUD ranks 11th among Real Estate sites.

Positive reviews (last 12 months): 100%
Positive
62
Neutral
0
Negative
0
How would you rate US HUD?
Business's Favorite Review

“Fantastic company to work with”

Tricia O.
2/7/23

I have been in working with US HUD for quite some time now, and really value my relationship with them. I am consistently getting leads and It's well worth the money you spend! Give them a try, you won't regret it.

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Top Positive Review

“Great source for leads”

Michael S.
2/3/23

I have been working with the company for years and have found it to be beneficial to my business. I get plenty of leads and have closed several deals working with UsHud. I recommend the service - it is cheaper than most lead sources and the leads are better.

Reviews (304)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (55) hud homes (4) 30 days (3)
Thumbnail of user janett1987
Missouri
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Very professional & informative. Great to answer all my questions!

Thumbnail of user vanessaw492
Kentucky
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Meleah was extremely helpful and polite assisting me through my concerns and needs. Timing was not good for me as I just had a major surgery and in recovery mood. She took that into consideration with her communication and understanding I would be slow at responding.

Thumbnail of user danab889
Texas
1 review
1 helpful vote
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March 7th, 2024
Verified purchase

I had a great experience with Tina and Jennifer. Both were very friendly and thorough in explaining both the platform and process. Very smooth transaction from start to finish.

Thumbnail of user michaelu7
Bob M. – US HUD Rep

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Tina and Jennifer provided you with a great experience and made the process smooth from start to finish.

Our team strives to provide friendly and thorough assistance to all our clients, and it's wonderful to know that Tina and Jennifer excelled in explaining our platform and processes to you. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.

We truly appreciate your feedback and your recognition of Tina and Jennifer's efforts. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.

Thank you again for choosing us, and we look forward to serving you again soon!

Thumbnail of user caryld16
Virginia
1 review
2 helpful votes
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January 18th, 2024
Verified purchase

I discussed where to find information, the public sees on Hud homes. Service person gave me information and said she would send a link to what I was looking for. Also, she said she would be sending information on scripts to use when talking to the people who call in. All my questions were answered.
Shortly they are after the information was in my email box. Thanks for the pleasant help.

Thumbnail of user michaelu7
Bob M. – US HUD Rep

It's fantastic to hear that you had such a positive experience! Providing comprehensive information and promptly following up with requested resources are key aspects of great customer service, and it sounds like the service person you interacted with delivered on both fronts. It's great that all your questions were answered satisfactorily and that you received the additional materials you needed. Thanks for taking the time to share your feedback, and if you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!

Thumbnail of user bukolas
Texas
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

Great experience I had with the representative. She give details above the information I need and also buttressed the fact that Theresa has informed me about. Theresa and other representatives feedback are awesome.

Thumbnail of user grega555
Arizona
1 review
2 helpful votes
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January 18th, 2024
Verified purchase

Received more leads than I first expected. Sure, mot every lead turns to a transaction, but it only takes a couple to support the cost of the program. Many of them require work and a bit of follow up, as long as you are consistent, you'll get some closings.

Thumbnail of user kimm2446
Florida
1 review
1 helpful vote
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January 9th, 2024
Verified purchase

Katelyn is always excellent, having patience and professionalism at the same time. I love working with her.

On boarding was also excellent. Jennifer phoned to make sure all information is as discussed in my first phone call with Katelyn. I can't wait to get started.

Thumbnail of user kristenh509
South Carolina
1 review
2 helpful votes
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January 22nd, 2024
Verified purchase

I sent an email earlier this morning. Mike immediately sent a response and later, Maleah called me. She was very nice and willing to do what was necessary to resolve the matter. Very friendly, professional, and made sure I knew she available when I need her. She asked for me to check in no later than the end of the week so she could make sure I was satisfied.

Thumbnail of user temeikac
South Carolina
1 review
1 helpful vote
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January 10th, 2024
Verified purchase

US Hud sends quality leads regularly. If you are looking for leads to call, you will get them from US Hud. You are visible to people searching for homes and listing homes. I've even had other agents reach out to me directly after seeing my profile with US Hud.

Thumbnail of user g.b9
Kentucky
1 review
1 helpful vote
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November 9th, 2023
Verified purchase

I have interacted with both Bryan, my initial contact, and Jennifer following up, subsequently. Within 24 hours I received my first lead and the information provided was thorough enabling good contact preparation. I cannot imagine an organization better represented than by Bryan and Jennifer. Also, the services provided by USHUD.COM are an exceptional value. I am quite impressed, thus far, and I look forward to a productive relationship!

Products used:
Platinum Agent

Thumbnail of user nicoles2548
Alaska
1 review
1 helpful vote
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December 19th, 2023
Verified purchase

I have been blown away at the customer service I've received from this company. Meleah was personable and didn't make our conversation feel like a sales pitch. I can tell she WANTS to help people instead of making me feel like I'm just another phone call she has to make. 10/10, I am looking forward to continuing with her and this company.

Thumbnail of user alisab151
Florida
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

I called customer service very concerned about my account, Meleah took the time to not only answer all of my questions, but she also listened to my concerns about some of the leads I had received and took action immediately. Thank you so much for the reassurance and going the extra mile.

Thumbnail of user erict1306
Alaska
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Just got signed up Friday. By Monday I've received several calls verifying information and double checking my satisfaction. Response has been timely and the representatives have been helpful. No complaints so far!

Thumbnail of user corriem24
Louisiana
1 review
1 helpful vote
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February 27th, 2023
Verified purchase

Justin took care of my questions and concerns promptly and made me feel they were important enough to be addressed immediately. In addition, he is making sure no other issues go unresolved in the future by implementing a bi-weekly follow up plan going forward. He delivered outstanding customer service today. Thank You Justin!

Thumbnail of user mattk142
New York
1 review
13 helpful votes
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August 29th, 2018

I signed up 3 weeks ago and got around 14 leads. 80% give fake phone numbers and none have responded to my emails. I was charged $299 and will make sure to cancel before they take another payment. I am done paying for referrals that don't materialize.

Thumbnail of user kevinm78
Maryland
1 review
27 helpful votes
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May 16th, 2014

I have been with ushud for about a year and have closed several transactions since joining. The site works great for new agents or for agents that just want more leads. You are not going to convert every lead but if you contact each person quickly you should be successful.

Thumbnail of user johnb9304
Texas
1 review
2 helpful votes
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July 21st, 2022

First they get you for 1,500 and then a month later charge another 900.00. Total scam leads that don't go anywhere. I can't get in contact with them. They don't answer any of the phone calls that i have made and left messages. We had to cancel our credit card because of these people.

Tip for consumers:
Read Reviews and Run away from this company. Total scam and rip off

Products used:
Hud EX for real estate leads.

Service
Value
Quality
Thumbnail of user jamesj825
Maryland
1 review
13 helpful votes
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September 5th, 2019

I have tried so many lead sources in the past and most of them are dead end leads. USHUD provides me with the proper information to engage the buyer immediately and figure out what loan program works best for them. Even if they are just looking it's another lead I can pass along to real estate partners. Great lead source!

Thumbnail of user ephraima7
Georgia
1 review
18 helpful votes
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May 20th, 2019

I gave them 3 months to show and prove and they completely flopped. There was no support. They delivered on nothing they promised. I generate more leads way more on Facebook with better quality and for a lot less money. I got about half the number of leads promised, which averaged out to about $35 per lead. Out the ones I did get, most had wrong numbers, didn't respond or were just browsing. Do yourself a favor and spend your money elsewhere.

Thumbnail of user alanh266
Connecticut
1 review
3 helpful votes
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September 12th, 2019

This company is not truthful about their lead generation platform. I have called every lead they gave me, some of the number are wrong numbers and others, I looked up there
Background an some have criminal back grounds. They force you into say a minimum of 3 months. Don't use their services you are wasting your money!

Thumbnail of user erinr450
California
1 review
5 helpful votes
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June 16th, 2022

This is a scam... Pay way too much for nothing! DO NOT use them. They will pull the $ from your cc even if you want to cancel, you are locked in and get nothing for your $. Promised 41% listing from leads they send but all have been fake leads I believe. Nobody answers their phone or contacts you back. I am very frustrated and upset at the service I have been given cause I can't get a call back from US HUD either!

Tip for consumers:
Not trustworthy in my opinion

Products used:
service for Real Estate Leads

Service
Value
Quality
Thumbnail of user mauricer71
California
1 review
6 helpful votes
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August 4th, 2021

This company is kind and professional upfront but when you try to cancel the services they're nowhere to be found. In fact, they offered to give me a lower priced plan. Their leads are terrible and most people are looking for a place to rent. Low credit scores and low income leads. Do not sign up!

Tip for consumers:
Dont sign up

Products used:
Lead generation

Service
Value
Quality
Thumbnail of user shelisaa2
Florida
1 review
1 helpful vote
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February 13th, 2023
Verified purchase

I signed up last October. And I got leads right away. A few were not serious leads but for the most part once you do your job and reach out. You will get leads that are worth it. I have 4 clients I am currently working with and they all with a month or so from buying. Thank you for being a good lead source.

Service
Value
Quality
Thumbnail of user lll4
Illinois
1 review
1 helpful vote
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February 21st, 2023
Verified purchase

I have been working with us hud going on 3 years in 2 states with many different territories.
The company and their representatives were always responsive
And
The leads were right on. U need to follow up...but if u do...u will see great success!

Tip for consumers:
great experience!! please see my video review!! UShud will not let u down!!

Products used:
REAL ESTATE LEADS

Service
Value
Quality
Thumbnail of user cheriseh11
Illinois
3 reviews
5 helpful votes
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January 3rd, 2023

This has to be a joke.
Too many nonsense leads coming from this company. Most don't answer, the one I received yesterday says "I'm sorry I already been pre- approved and I have an agent".
The other lead yesterday was just looking, didn't even have a job.
My favorite lead of all was a lady in a nursing home. She used the office number as her contact number.
This company is number 1 in the most bogus leads per month.

Tip for consumers:
Run, hide, don't come out to play..

Products used:
The Kansas City surrounding areas

* US HUD attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

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From the business

Foreclosure listings at USHUD.com allow you to search foreclosures by state to find local properties for sale. Access our free foreclosure listings now to browse nationwide HUD Homes for sale including Fannie Mae foreclosures, bank REO properties & more.

Company Representative

Thumbnail of user michaelu7
Bob M.

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