• US PERFORMANCE LAB

US PERFORMANCE LAB

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Overview

US PERFORMANCE LAB has a rating of 4.7 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US PERFORMANCE LAB most frequently mention customer service, and quick release. US PERFORMANCE LAB ranks 31st among Auto Parts sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3
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How would you rate US PERFORMANCE LAB?
Top Positive Review

“Amazing Customer Service”

Landon G.
2/3/18

They went above and beyond to help me get a single part that I lost instead of buying a whole kit again. Saved me a lot of time and money, great company! The shipping was fast and so were their E-mail support. Authentic parts came in looking perfect.

Top Critical Review

“Disappointed”

Matthew F.
1/11/22

I ordered a carbon fiber glove box for my s13 and I guess they came in damaged. So they refunded the money. I asked if they would be getting more soon but got no reply. I was very excited for this part and still would like to order one.

Reviews (93)

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customer service (16)
Thumbnail of user gardnerb13
Alabama
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

I bought an item online. That item was at a fair price. It was delivered quickly and as described. Not sure what more you can ask for.

Thumbnail of user carlov8
Guam
1 review
0 helpful votes
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May 29th, 2018
Verified purchase

I ordered my NRG products here because I was referred from NRG Innovation themselves. And I was surprised! Next day, my package was shipped and after a week, I got it just in time! Best prices and they have everything I need. Would buy from here again!

Thumbnail of user williamk836
California
1 review
0 helpful votes
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June 25th, 2020
Verified purchase

I ordered an NRG ETD for my s2000 and parts arrived 2 days later after I ordered.
This company has one of the best customer service I've dealt with.
I will definitely order parts from this company in the near future.

Thumbnail of user richh140
Arizona
1 review
0 helpful votes
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December 28th, 2020
Verified purchase

My experience was great they did not have what I wanted in stock but said they would be getting it in two weeks called back got part will do business with them again.

Thumbnail of user charleym30
Louisiana
1 review
0 helpful votes
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December 7th, 2018
Verified purchase

First time ordering from here. I called with questions and they were very helpful. Really fast shipping also helps! And the free air freshener is a nice touch

Thumbnail of user dominickj5
Alaska
1 review
0 helpful votes
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August 9th, 2017
Verified purchase

Customer service was great. Got what I ordered quick and was satisfied with the product. To top it off I got a hand written note thanking me for my business. Would buy from again.

Thumbnail of user uzoigweo
North Dakota
1 review
0 helpful votes
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June 24th, 2020
Verified purchase

Timely and FREE Delivery, which is what I love. Great customer service. Cheap and affordable product. Best price I could find anywhere else and I really do appreciate that. Thank you US PERFORMANCE LAB

Thumbnail of user alexs557
Connecticut
1 review
0 helpful votes
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February 22nd, 2018
Verified purchase

I owe US Performance Lab an apology for this taking so long to post this review as their ability to jump and make things happen was the difference between comfort and discomfort in my life. I was working to repair a BMW and needed an adapter hub which was produced by NRG and the guys at US Performance lab reacted on a late evening for me on the east coast, to get the adapter shipped out on the west coast for overnight delivery for me on the east coast. Because of their reaction and response to my emergency, I was able to get the part installed for my wife to have her car and not to cost me a rental while I was gone on my business trip. These guys were the difference between leaving a car that wasn't usable and having it be complete in time for me. They responded as if I was a family member and I never felt like a customer or a burden throughout the entire experience. If any part of their business is a product I need in the future, I'll take my business and my family to them first.

Service
Value
Shipping
Quality
Thumbnail of user daver222
Florida
1 review
1 helpful vote
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June 15th, 2018
Verified purchase

US Performance was able to do what JEGS could not! Sell me an NRG short hub adapter for a 2002 Mazda Miata; and, they did it within days! Kudos! Placed an order for the NRG short hub, through JEGS, on April 6th, several days later was informed it was on back order with no ETA. After 2 months of getting the same response, I cancelled the order - it took about 10 -14 days to get the funds returned. I found the same part at US Performance, contacted them to see if it was actually in stock; then, placed the order! Received the part a few days later; and, it was about $10 less than from JEGS! Fantastic!

Thumbnail of user michaelm3760
Illinois
1 review
12 helpful votes
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January 1st, 2020
Verified purchase

I placed my order with a man named CHUCK he was more than helpful he stayed on the phone until all my questions were answered and I had many of them he even made a follow up call to make sure everything went smoothly that's why I would and am telling all my friends about US PREFORMANCE LABS everybody should have customer service like that! It was a pleasure doing business with your company THANK YOU!

Thumbnail of user danielr201
Georgia
1 review
0 helpful votes
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February 19th, 2018
Verified purchase

Ordering was amazing! Easy and quick! A lot of professionallisem from the staff! I had a problem and they fixed it with in a few hours! Im for sure coming back!

Thumbnail of user robertw1709
California
1 review
10 helpful votes
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May 17th, 2020
Verified purchase

I needed a specific piece of an engine damper. I emailed and they were about to find it and get it for me so that I didn't have to purchase another $100 part unnecessarily!

Thumbnail of user lazarob17
Illinois
1 review
0 helpful votes
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July 17th, 2020
Verified purchase

I looked on the site and it said it was in stock and it wasn't no one ever informed me till I got a hold of them good part they refunded money right away

Thumbnail of user jeffd616
Florida
1 review
0 helpful votes
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January 13th, 2021
Verified purchase

Contacted Seller to verify in stock status before purchase, seller responded same day it was in stock.
Item Ordered and received promptly.
Would buy from again.

Thumbnail of user michaels5938
Florida
1 review
0 helpful votes
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March 6th, 2021
Verified purchase

I got the wheel in about a week from ordering it, which is pretty awesome since it came all the way from Cali to FL! It fits really nice in the car and I couldnt be happier, thanks y'all.

Thumbnail of user tylerw84
Massachusetts
1 review
0 helpful votes
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March 20th, 2019
Verified purchase

Everything came on time and seems like very high quality stuff! The seats are lightweight but strong and everything is pretty straightforward on installing it.

Thumbnail of user kyles318
Canada
1 review
0 helpful votes
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June 1st, 2019
Verified purchase

I had ordered some NRG seat brackets and i am from canada, these guys are the only people i could buy from and they didnt disapoint, was expecting a couple weeks delivery time, but they showed up in almost a week, very pleased and would highly recomend these guys and would forsure shop here again.

Thumbnail of user williamc274
Australia
1 review
0 helpful votes
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November 7th, 2017
Verified purchase

I had actually struggled to find the gear I wanted in one place and shipped to Australia for a reasonable price and you guys delivered, USA to Australia shipping was nice and quick and tracking worked the whole way, thank youuuu

Thumbnail of user ryans447
Arizona
1 review
0 helpful votes
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July 6th, 2019
Verified purchase

Product was perfect. Shipping was fast and customer service was top notch. Will order from them again. Can't wait to get my hold fast steering wheel on my prerunner

Thumbnail of user prabua
Indonesia
1 review
0 helpful votes
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November 19th, 2019
Verified purchase

Very fast delivery process thank you!
We will order immediately for the next order
And if I want to order a lot is it possible I can get sponsors from NRG?

Thumbnail of user abdullaa34
AE
1 review
0 helpful votes
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May 10th, 2020
Verified purchase

I was order two item which was available in the we then after 4 days I receive email that is the both item out of stock and if I want it I should wait 8 weeks

Thumbnail of user ulyssesn6
Julia S.

Order was placed over the weekend and we responded with in 2 business days, since we had to wait for an ETA from the manufacture. We did offer a full refund and customer chose to wait. We do stock most top selling products and do our best to keep inventory updated and accurate as possible. However due to Covid19 most manufactures are short staff and are doing their best. We apologize if this has caused any inconvenience.

Thumbnail of user alvinm31
Canada
1 review
0 helpful votes
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January 22nd, 2018
Verified purchase

Very good customer service! Very quick with replying even called my number when something came up!
Would definitely buy from this website again!

Thumbnail of user chrisp346
Texas
1 review
0 helpful votes
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April 30th, 2018
Verified purchase

US Performance Lab went out of their way to get my order shipped in a situation with a tight shipping deadline. Thanks.

Thumbnail of user michelem577
Colorado
1 review
4 helpful votes
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February 24th, 2020
Verified purchase

Should have ordered here the first time! Rec'd a tracking # ASAP, got the item before 5-7 days. No issues at all.

Thumbnail of user hectorg33
California
1 review
0 helpful votes
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June 12th, 2017

Fast Shipping! Also Responds fast to questions about the product, very pleased and impressed. Would buy from again.

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About the business

U.S. Performance Lab Automotive Retail Parts Manufacture Takata NRG Innovations VERTEX SPARCO MOMO FEAL DRIFT RACE DRAG AEM B&M BorgWarner Brembo CP Pistons Edelbrock Garrett Turbo GReddy Walbro Street Faction

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