• US PERFORMANCE LAB

US PERFORMANCE LAB

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Overview

US PERFORMANCE LAB has a rating of 4.7 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US PERFORMANCE LAB most frequently mention customer service, and quick release. US PERFORMANCE LAB ranks 31st among Auto Parts sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3
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How would you rate US PERFORMANCE LAB?
Top Positive Review

“Amazing Customer Service”

Landon G.
2/3/18

They went above and beyond to help me get a single part that I lost instead of buying a whole kit again. Saved me a lot of time and money, great company! The shipping was fast and so were their E-mail support. Authentic parts came in looking perfect.

Top Critical Review

“Disappointed”

Matthew F.
1/11/22

I ordered a carbon fiber glove box for my s13 and I guess they came in damaged. So they refunded the money. I asked if they would be getting more soon but got no reply. I was very excited for this part and still would like to order one.

Reviews (93)

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customer service (16)
Thumbnail of user landong5
Oklahoma
1 review
0 helpful votes
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February 3rd, 2018
Verified purchase

They went above and beyond to help me get a single part that I lost instead of buying a whole kit again. Saved me a lot of time and money, great company! The shipping was fast and so were their E-mail support. Authentic parts came in looking perfect.

Thumbnail of user geovannyr
Washington
1 review
0 helpful votes
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January 21st, 2019
Verified purchase

Really helpful staff I got 2 different items from different apps and they combine them and ship it to me as one plus the shipping was perfect really love my new steering wheel recommend this page to anyone

Thumbnail of user jims751
Colorado
1 review
0 helpful votes
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August 15th, 2019
Verified purchase

It was a pleasure doing business with these folks. They had the parts that I needed. When I had questions they replied in no time at all and, their prices were far better than any other place for the exact same parts.

Thumbnail of user touv1
California
2 reviews
2 helpful votes
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April 7th, 2019
Verified purchase

So, I happened to be that rare situation. I placed an order and after almost 2 weeks still haven't receive the Steering wheel. Max delivery for California orders is 4 days maximum. I keep staring at the tracking took 3 days to get to bay area and still stuck in bay area for past 5 days and hasn't change. I call in and at first was told that it is a shipping issue and nothing He could do about it. Next day i call back and after plea my case. He said he will take care of it. He cancel the first delivery and 3 day ship a new order to me. I got the steering wheel and hub by Saturday and installed in 2 hours tops. Project completed. Will be buying again. What made me buy again is he was able to take care of me even though it was a shipping issue. Out of my control something he will have to work it out. Most importantly take care of customer. Very happy with service and quality of product.

Thumbnail of user matthewh1502
New York
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

I ordered a carbon fiber glove box for my s13 and I guess they came in damaged. So they refunded the money. I asked if they would be getting more soon but got no reply. I was very excited for this part and still would like to order one.

Thumbnail of user stevec1087
California
1 review
16 helpful votes
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April 4th, 2020
Verified purchase

Definitely really pleased with this company and super happy to have found a place where they sell replacement parts for my NRG quick release! Also the shipping was super fast! I got my product in no time at all!

Thumbnail of user jimd634
Colorado
1 review
8 helpful votes
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March 27th, 2020
Verified purchase

Chuck was great! Helped with finding something that wasn't already on their website. Took my order via email. Shipped it out within a few days. Received in great shape with every item purchased. Thanks Chuck - US Performance Lab!

Thumbnail of user wendyb548
Oregon
1 review
12 helpful votes
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August 5th, 2020
Verified purchase

I never got a confirmation email regarding my order, but when I checked out i requested to receive text notifications for shipping. I received a text with my tracking #, it stated that order would be here Monday, it hasn't arrived and now I when I check the tracking, it just states that my item will arrive late, with no date given. This is very concerning, and hope that my item arrives soon.

Thumbnail of user ulyssesn6
Julia S.

Hello Wendy,
Our records show an order confirmation was sent July 29th 11:05am. Please be sure to check both your inbox and spam folder. We continue to ship all order with in 48hrs. However we have no control over carrier delays. We ask that you please be patient, since due to covid-19 carrier delays may occur. We will continue to monitor your order until it arrives.

Thumbnail of user mikiel
North Carolina
1 review
0 helpful votes
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August 30th, 2018
Verified purchase

US Performance Labs is a company that I never heard of, but glad that I found! The communication I received was solid to say the least, as well as the customer service overall! Pricing was fair enough and the item(s) I purchased were also accurate to the item description! Also, shipping was quick! All around awesome seller!

Thumbnail of user victoriav46
Alabama
1 review
0 helpful votes
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December 2nd, 2017
Verified purchase

I ordered an NRG short steering hub adapter for my S13 and this is the only company I found that stocked them. This was my first order with US Performance Labs but it won't be the last. My order shipped promptly and arrived extremely fast! They sent email notifications when item is shipped, out for delivery, and when it is delivered. Very satisfied customer!

Thumbnail of user keionb
Nevada
1 review
0 helpful votes
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September 19th, 2021
Verified purchase

I was looking for a while and finally came across this site. At first I was nervous because I couldn't tell if the site was a scam or not lol. After a bit of research I was able to confirm and went ahead with purchase. Got the item super fast and it was just what I wanted. Even included some lit stickers. Highly recommend

Thumbnail of user nancyh620
Canada
2 reviews
10 helpful votes
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January 9th, 2020
Verified purchase

It was very easy ordering from US Performance Lab to ship to Canada. The package arrived in less than a week. Wish I had been given the option to choose a faster courier service though. The website was very easy to work on as well.

Thumbnail of user victorc233
Texas
1 review
11 helpful votes
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February 6th, 2020
Verified purchase

Ulysses in helping me install short Adapter and new horn button I order was very helpful. Also my order was shipped immediately. I have told serveral Slingshot Owners about your Co. A real pleasure do bussiness with you.

Thumbnail of user leoe20
Arizona
1 review
0 helpful votes
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September 17th, 2019

After years of searching for a NRG Quick release retaining ring, they have them. Good price, quick delivery. The sales associate was helpful and patient when I called. By shear luck they were working on posting the ring online and by the hour after calling I was able to place my order.

Thumbnail of user jacquelineh580
Florida
1 review
0 helpful votes
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June 6th, 2021

I ordered the energy product over a month ago. After a week I emailed and they said that the supply company had not sent any product to them. They said by end of month they would have it and my order would be priority. End of the month came and no product so I emailed again and they said by end of week. Guess what I still have not received anything and no idea when they are going to get me my product. I am very disappointed with how they took my money but failed to send a product. If you have none to sell then you should not have taken my money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shamikas3
Canada
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

This was my first time ordering NRG from a U. S supplier and not an in store retailer from where I'm from (Canada). The shipping was really quick and the prices were fair! Duties weren't too bad either. I would definitely order from them again.

Thumbnail of user cameronm86
California
1 review
0 helpful votes
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September 13th, 2018
Verified purchase

The site is easy to navigate through and once my order was placed the parts were shipped immediately and I had my product in my hand very shortly. I am very pleased with the service that was provided.

Thumbnail of user jerryf335
Florida
1 review
10 helpful votes
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August 12th, 2020
Verified purchase

Found the exact part I needed, however the item sat to be shipped for a couple of days. When it finally was sent out to be shipped it was delayed, not the company's fault but It just extended the delay. Shipping took about a week and a half but if it was shipped the day I ordered, I assume it would have taken one week.

Thumbnail of user williams668
Ohio
2 reviews
0 helpful votes
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February 12th, 2018
Verified purchase

I ordered an NRG Innovations quick release and hub adapter. The quick release i needed wasnt listed on the site so i contacted US Performance Lab. They added the part to the site within the hour and i had it ordered and in my hands within a couple days. The prices were better than any other seller as well!

Thumbnail of user gavinh26
Texas
1 review
0 helpful votes
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December 20th, 2017
Verified purchase

I recently got a carbon fiber dash piece! This thing is beautiful! Extremely fast shipping! I mean it got here 2 days before they said it would! And customer service is great, they answered every question I had berfore purchacing! I will be back!

Thumbnail of user michaelh4111
New York
2 reviews
0 helpful votes
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March 21st, 2022
Verified purchase

I was given a super nice steering wheel as a gift but needed an additional part to install the new wheel, so I jumped on line and found US Performance. My part was $20 cheaper from US and was shipped out right away. I recommend US highly.

Thumbnail of user tomf555
Tennessee
1 review
11 helpful votes
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October 26th, 2020
Verified purchase

After researching and buying from larger companies I came to realize they all had "fake" stock. I was told to give US Performance Lab a call, he picked right up and said he had the NRG seat i was after. Placed it on Thursday morning, shipped out Friday and got to my door in TN by Tuesday. Would definitely buy from this company again.

Thumbnail of user tinar522
Missouri
2 reviews
0 helpful votes
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September 25th, 2021
Verified purchase

I really love my seat harness. I have been looking for them in pink and everyone said they were out of stock. I contacted NRG and they said they were in stock so I notified US Performance lab. They got with their salesperson and got me some and sent them very quickly! They even sent me a picture of them first so I could make sure they were the color I want. I wish they had a coupon because even after the free shipping they were still slightly higher priced than other sites seat harness, but I'm very glad they had them. Mine were hard to find so it made it worth it. They had my steering wheel hook from NRG too when others were sold out so I got that as well.

Thumbnail of user rabk1
GB
1 review
11 helpful votes
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January 17th, 2020
Verified purchase

I was unable to source this particular part which was a NRG horn button retainer ring from the UK so had to purchase from the US. Resolved my issue so i am very happy, delivery time was 8-9 days which was expected the only gripe i would have is that the item cost around $11 but the delivery for a very small item with hardly any weight to it was around $30, i think the delivery charges could have been lower. But other than that very happy with the service.

Thumbnail of user alexb632
Illinois
1 review
0 helpful votes
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February 26th, 2020
Verified purchase

I ordered a set of NRG 700 Series lugnuts from US Performance Labs which I have never even heard of before and while the product came quick and at the best price available with free shipping, one of the lug nuts had a very obvious paint imperfection on the cap. Little disappointing but not worth the hassle of returning the set for just one bad lug painted wrong. Other than that I had a great experience buying from US Performance Lab

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About the business

U.S. Performance Lab Automotive Retail Parts Manufacture Takata NRG Innovations VERTEX SPARCO MOMO FEAL DRIFT RACE DRAG AEM B&M BorgWarner Brembo CP Pistons Edelbrock Garrett Turbo GReddy Walbro Street Faction

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