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USTechSupport has a rating of 4.0 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. USTechSupport ranks 10th among Tech Support sites.
Don reviewed my computer health. He called me back after reviewing my program functions, doing a virus check and other tune up functions over a 30 minute time period. Other tech companies may have made me stay on hold. I was able to watch what he was doing, but wasn't tied to the computer. He gave me a report of his findings and was friendly and easy to understand.
I have been a US Tech Support customer for years. However, I am currently very displeased. I have had problems with the back up program I purchased 7 months ago and have had to call for support several times. The last 2 calls made today, I was told that a technician would be calling me after he completed his current call. Two hours later, I called again with the ticket number and was told a technician would call in 10 minutes. It is now again 3 hours and no call. Both times I was told the supervisor was notified and it would be expedited. I feel these are just "scripts" for different situations. Such a waste of my time trying to get the service I have paid for.
Got charged feb mar apr 19.95 a month got 19.95 for my wasted time on chat support so if you have system mechanic ultimate watch these people
Very officiant quick and solved al my issues.
Highly recommend.
I used this service once a month or so, and every time its a pleasure
Keeps my computer up to date and virus free. Friendly staff assists with any problems I have
And quickly rectifies the issue.
Friends, and Families UST Support can give you a really quick technical Support of your Desktop Software And send some one to take care your problem right away. Thanks
Tip for consumers:
It's really helpful, and useful.
Products used:
Jacket
Went on Chat 3 times with three reps to fix a simple issue with my new License #. All three would not or could not help me. Useless
They cleaned my old computer so it runs much faster than before. Got rid of some of the things making it go very very slow. Thank you.
I appreciated the way the company took access of my computer and optimized it to run faster and remove a virus.
Products used:
tech support and system mechanic ultimate defense
While your technicians are very patience, they are also very knowledgeable and polite. It always a great experience.
Tip for consumers:
Reliable.
Products used:
Expertise
Ken the technition at us tech support was fast and easy to understand and helped me a great deal. Thank you ken
Tip for consumers:
they are worth every penny
Products used:
online tech support 24 X 7
My tech was Ken and he did his job in an outstanding manner. He was very good at
Handling my problem
All I can get out of these people is the promise of a return call in 30 minutes, this has been going all all night. #veryunhappy!@!
Tip for consumers:
Find another service
The crew is efficient, skilled, easy to work with, friendly. They provide service at affordable cost.
This company is very fAST AN GOOD AT WHAT THEY DO HELP YOU WITH THE BEST PACKAGE FOR YOUR MONEY I RECMMEND THIS COMPANY FOR ANYONE THATS NEEDING HELP WITH PROTECTION ON YOUR P C
Excellent and Professional Representatives helped me today, Just before i was resolved to have to buy a New Laptop...
Professional, Patient, Knowledgeable and Effecient Help...
I am very appreciativev and relieved for the Repairations and help received today:
This was a Note from the Technician who assisted me...____________________-
Hi Jason!
Tried to call you but wasn't able to reach you at your phone number.
Thank you so much for your patience as I resolve your concern. I cleaned up the computer and it's safe and protected. Google chrome is installed and working. Windows and drivers is up to date. Run System Mechanic. Your internet connection is working fine. If there's anything that we can further assist you, please reach out to us.
If you need assistance again feel free to call us 24/7 at *******345, or you may use our Live Chat feature by visiting us at www.ustechsupport.com and clicking on the Live Chat window on the lower right corner of your screen.
Also, if it's okay with you. I left a survey link on your browser. Please let us know what you think about MY SERVICE today. Hoping I can get a 10: D
Thank you and Have a good day! Stay safe:)
Thank You very Much...
Sorry to have Missed Your Call...
FYI,
The Original Microsoft Hardware was Windows 7,
I recently upgraded to Windows 10... Not sure that Windows 7 Operating System was completely Removed... this was done as a Download, notb with a CD... Could that cause Problems...?
I was having a problem with a website on my computer. Got a hold of USTECHSUPPORT and got it fixed in a few minutes They not only fixed the problem but told me what to do if it ever happend again.
We analyzed the problem, disabled my firewall, loaded the new software, re-enabled my firewalland now it works like a charm.
Fast and efficient help received from USTechSupport for an issue with System Mechanic. I am delighted to recommend them.
The tech at USTechSupport quickly identified - and resolved - an error code problem associated with trying to activate ByePass (within Iolo's System Mechanic software).
The technician promptly cure the login difficulty I was having with ByePass and got me back up and running
Nathan fixed my Google Chrome Bookmark favorites issues. My cache fixes logged me off of everything
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