• Vacations Made Easy

Vacations Made Easy

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Overview

Vacations Made Easy has a rating of 4.3 stars from 1,145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vacations Made Easy most frequently mention customer service, great experience, and myrtle beach. Vacations Made Easy ranks 5th among Vacation sites.

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Positive reviews (last 12 months): 87.5%
Positive
196
Neutral
6
Negative
22

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26,158 reviews

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Top Positive Review

“Company was very thorough keeping us posted to puck...”

Kelli F.
10/9/24

Company was very thorough keeping us posted to puck up tickets. We got lured into another sales presentation. UGGGH. Why do I always say yes to these 90 minute presentations that ruin my vacation every single time. I know it will be high pressure and 4 hours later but I will post again after and see how bad it is

Top Critical Review

“The lady who gave us our tickets was extremely rude...”

Lisa B.
9/21/24

The lady who gave us our tickets was extremely rude when I wasn't interested in the Wyndham promotion. While trying to tell her to not be offended, nothing personal, she said "it's all good- I just like being spoken to with respect and as a person ". I left feeling horrible and will not purchase from this company again.

Reviews (1,145)

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customer service (118) credit card (64)
Thumbnail of user gabrielag113
Arizona
1 review
0 helpful votes
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May 25th, 2021

My parents bought 2 tickets to the Grand Ole Opry through this agency. When I called to see if we could add a 3rd ticket and still sit together, the "supervisor" Shelby said they couldn't guarantee that we could sit together and that it would take up to 72 hrs. To make the changes. Are you kidding me? They charge a fee to supposedly make things "easy". When I told her that I could buy my own tickets through the Grand Ole Opry website real-time and without their outrageous handling fees, she became nasty, unprofessional, to the point that I asked to cancel the tickets at a $100 loss. I rather give them a beggar's sympathy fee than do business with an agency that has such nasty supervisors. They should change the name of the agency to "Vacations that make life miserable". Avoid doing business with this agency, it is better to go directly to the venue's website.

Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Hello Gabriela, I would love to look further into this for you. I sent you a message with my contact information.

Thumbnail of user bettym1517
Indiana
2 reviews
0 helpful votes
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August 13th, 2023
Verified purchase

So easy to get tickets and Inns/ hotels.
We were all booked and ready to have an awesome time, I got sick and couldn't go.
Vacations made easily helped me so I wouldn't lose my money. I want to thank the awesome lady that worked with me. Very nice and pleasant to talk to.

Thumbnail of user georger934
North Carolina
2 reviews
0 helpful votes
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December 7th, 2021
Verified purchase

I quite by accident double booked because it was not clear from the site that I had completed the reservation. When I called to make sure that I had not double booked, I was told that I could only receive 65% of the cost of the reservation if I canceled the mistake I had made. Such a scam. I am not at all happy with this.
The mistake was mine and I acknowledge that, but was an honest mistake. The next day a representative notified me and very kindly resolved the problem. I would recommend this business.

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Hi George, thank you so much for giving me the time to resolve this issue and make it right with you! Please let us know if there is anything else we can do for you in the future.

Thumbnail of user bl480
Tennessee
1 review
0 helpful votes
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July 27th, 2021

They charged me $20 EXTRA per person on the Pirate voyage show! You can buy the tickets much cheaper through the actual show! They are a rip off! Their number is on the website when you google the pirate show so be careful what number you call! They say it isn't on there but it is so BEWARE! RIP OFFS!

Tip for consumers:
Do not book through vacations made easy!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Hello, I am so sorry to hear about this experience. I would love to look further into this for you. I have sent you a message with my contact information.

Thumbnail of user jimmym290
Tennessee
1 review
0 helpful votes
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July 8th, 2021

Bought tickets from this company the bus tour was a complete waste of money not comical at all it was just about the moonshine still in gatlinberg and if you're not a drunk you will be out of place on this tour we left the tour when it stoped at the still in gatlinberg and rode the trolley back to our cars I called the company to see about a refund and they said no.

Products used:
Anekesta

Service
Value
Returns
Quality
Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Hello Jimmy, I am so sorry to hear about this terrible experience. I would love to look further into this for you. I have sent you a message with my contact information.

Thumbnail of user chrisf889
South Carolina
1 review
0 helpful votes
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May 22nd, 2021

We purchased tickets for the Legends in Concert. We were charged $323.81 for four VIP tickets. When we received the tickets at the show the face value for the tickets was $199.80. The upcharge for the tickets was $124.00 or 62%
Don't use this service go directly to the venue website to purchase.

Products used:
tickets

Service
Value
Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Chris I would really like to look into this for you. I have sent you a private message with my contact information, please get back with me so I can look into this for you.

Thumbnail of user marym2867
North Carolina
1 review
1 helpful vote
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October 11th, 2020

Ok we had reservations for a cruise then because of Covid it was canceled, then they want to give us a dinner show! That was canceled! So they offered a carriage ride through Nashville! We paid of course $246! Got on the carriage ride on September 17 and the girl knew nothing! Now when I call they refuse to give me a refund! They claim once you do it you can't get a refund! How were we suppose to know! DONT EVER USE THESE PEOPLE!

Thumbnail of user waynet279
Florida
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase
• Updated review

It was relatively easy to book my cruise until I got to the part where you expected aprinted voucher and then demanded to know how I loved my experience so far after I told you I had no access to a printer as I was travelling. It has been annoying so far!

It was quick and easy to book the cruise
February 19th, 2022
Verified site experience
• Previous review
Thumbnail of user davidn1728
Pennsylvania
2 reviews
0 helpful votes
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October 18th, 2023
Verified purchase
• Updated review

Hello I got to say this has been one of the worst things that has been to me because i never had a problem with ordering thing from you guys. I order tickets a week ago for Anakeesta Moutain and still no email or my tickets. I am sorry to give a low grade but no tickets or a email form you guys i have to give that grade

IT BEEN A EXPERIENCE SO FAR
September 14th, 2023
Verified site experience
• Previous review
It been awesome
January 19th, 2023
Verified site experience
• Previous review
Thumbnail of user thomash1954
Tennessee
1 review
0 helpful votes
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November 24th, 2021
Verified purchase

I attended the General Jackson Showboat Lunch Cruise in Nashville, TN. Purchasing the tickets went smoothly with Vacations Made Easy. I placed the ticket order online and picked up the tickets the next day (on my way to the cruise) from their Nashville office. Vacations Made Easy sent me numerous e-mails with pertinent information regarding my trip and contacted me by phone just to make sure everything was going smoothly. I will be using Vacations Made Easy for all my future vacations.

Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Hello Thomas, I apologized for the confusion and hope I had answered all your questions when we spoke today.

Thumbnail of user jenniferm6010
Delaware
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Easy to navigate with a fast confirmation turnaround time.

Thumbnail of user christih14
Missouri
1 review
0 helpful votes
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August 2nd, 2018

I am a single mom and small business owner. I wanted to treat my daughter to a little vacationand made the mistake of booking tickets through Vacations Made Easy. They overcharged me by over $100. When I called to tell them about it, Jahvan told me I should have done "my due diligence." So my fault I called them. I got to them from Trip Advisor, so ALWAYS call the venue directly or book online. Do NOT call Vacations Made Easy.

Thumbnail of user wadeb204
Alabama
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Easy sign-up and easy checkout! Great description of the activity.

Thumbnail of user randys1288
California
1 review
0 helpful votes
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January 3rd, 2024
Verified purchase
• Updated review

They double booked two of our shows and wanted $79.00 to re-book one of them.
They also told us that country Christmas was a dinner show and it was not.

Easy to use
December 13th, 2023
Verified site experience
• Previous review
Thumbnail of user cherit133
Illinois
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

It has been very easy,
Thank you for everything
I'm looking forward to the trip

Thumbnail of user randalh75
Washington
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Very pleasant. I was pleased to find out that you can save additional money if you reserve all your itineraries over the phone. In the future, we will book everything through an agent.

Thumbnail of user sandrad127
Iowa
1 review
4 helpful votes
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May 2nd, 2018

Their ads pop up and look like your purchasing tickets from the theater (seating charts and all). Instead they are a 3rd party vender that overcharges (sometimes double the price) on tickets and then you have to go to there customer service center to pick up a voucher to then go stand in line at the box office to pick up your tickets. The customer service center proceeds to try to get you to sign up for a timeshare sales pitch. This is a new twist for a timeshare scam to over charge you for tickets. Usually they at least give stuff away. What a rip off. Buyer beware!

Thumbnail of user sandras1997
North Carolina
1 review
0 helpful votes
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May 29th, 2021

This is absolutely the worse place to go thru... they way over charge for stuff and refuse to refund all of YOUR money even if you cancel within a hour...

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Hi Sandra, I am so sorry you had a bad experience with our company. I would like to look into this further for you. Please reach out so I can pull up your order, I am sending a private message with my contact information.

Thumbnail of user patriciaw2213
Virginia
1 review
0 helpful votes
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September 21st, 2022
Verified purchase
• Updated review

Wonderful web site. Easy to place order. Looking forward to a great time at the shows we booked. Dolly Parton's Stampede Rodeo and Country Music show.

Easy to order
September 20th, 2022
Verified site experience
• Previous review

Easy to order. Looking forward to a good time

Thumbnail of user nathanielh130
California
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Easy to understand and follow. The customer service representatives were friendly and informative. We will be booking other attractions for our next vacation.

Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

We appreciate you taking the time to write this wonderful review!

Thumbnail of user leslier384
South Carolina
1 review
1 helpful vote
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May 13th, 2021

Whatever you do don't go thru these people absolute ripoff, wife ordered tickets to dinner and à show, thought she was going thru box office tickets ended up Casting 50$ more à piece, they refuse to refund my purchase said they don't refund same day sales they're 48hr refund police starts next day after purchase which is useless. When the show is 6hrs away lesson learned I guess very shady company gouvernement should prosecute people like this who ripoff consumer on a regular basis

Tip for consumers:
Vacations to go is à complété consumer ripoff

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Leslie, I would really like to review your order. I am sending you a private message with my personal contact information. Please reach out so I can look into your order further.

Thumbnail of user lisap770
Pennsylvania
2 reviews
0 helpful votes
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April 3rd, 2024
Verified purchase

Very user friendly. Thank you for such a
Positive experience. Thank you.

Thumbnail of user anue3
Canada
1 review
0 helpful votes
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July 5th, 2023
Verified purchase
• Updated review

It took too long to process order and then I found out why... it would not accept a Canadian postal code so order was stuck in limbo... had to call twice... utter disaster... will never use again!

Taking too long to process order
July 3rd, 2023
Verified site experience
• Previous review
Thumbnail of user rosel645
Pennsylvania
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

VME is wonderful! I feel they go above and beyond to make sure that your vacation is most memorable. We have used them twice so far and will definitely recommend and use this service again.

Thumbnail of user anua43
California
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Everything has been good so far. I like that they are very easy to understand. When I went to go pick up my tickets it was easy and all the people there were nice.

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Vacations Made Easy allows you to price and buy complete vacation packages online instantly. You can include Show, Attraction, and sightseeing. Destinations include Orlando, Niagara Falls, Seattle, and many more.

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Thumbnail of user stephanieb1682
Stephanie B.
Typically does not respond to reviews

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