• Vacations Made Easy

Vacations Made Easy

Write a Review

Overview

Vacations Made Easy has a rating of 4.3 stars from 1,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vacations Made Easy most frequently mention customer service, great experience, and myrtle beach. Vacations Made Easy ranks 5th among Vacation sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.6%
Positive
197
Neutral
6
Negative
22

Instant Feedback

26,160 reviews

8
See all photos
How would you rate Vacations Made Easy?
Top Positive Review

“Company was very thorough keeping us posted to puck...”

Kelli F.
10/9/24

Company was very thorough keeping us posted to puck up tickets. We got lured into another sales presentation. UGGGH. Why do I always say yes to these 90 minute presentations that ruin my vacation every single time. I know it will be high pressure and 4 hours later but I will post again after and see how bad it is

Top Critical Review

“The lady who gave us our tickets was extremely rude...”

Lisa B.
9/21/24

The lady who gave us our tickets was extremely rude when I wasn't interested in the Wyndham promotion. While trying to tell her to not be offended, nothing personal, she said "it's all good- I just like being spoken to with respect and as a person ". I left feeling horrible and will not purchase from this company again.

Reviews (1,146)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (118) credit card (64)
Thumbnail of user kathyb83
South Carolina
1 review
3 helpful votes
  • Send Message
March 13th, 2016

Booking was okay not great. Not being able to get your money back is a pain. I think this policy should be changed. I would probably use again if this was changed. As of now, will never use again!

Thumbnail of user patriciab3107
Maryland
5 reviews
0 helpful votes
  • Send Message
February 7th, 2022
Verified purchase

So far, so good. No problems!
I was a little dismayed that I was not able to print the vouchers. Will have to stop at the Customer Center when we arrive in April.

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Thank you for the 5 star review!

Thumbnail of user haroldb392
Texas
1 review
0 helpful votes
  • Send Message
May 6th, 2022
Verified purchase

It was easy to talk to a nice rep who supplied the information I needed. Only concern was getting the senior and military discounts. It did not show on the final sales receipt.

Quality
Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Thanks for being part of the VME family! We hope you have a great time! I show that you did receive the senior/military discount. I have sent you an email with the invoice please let me know if there is anything else I can do for you.

Thumbnail of user victoriah605
North Carolina
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase
• Updated review

Easy to use website. Received my confirmation within minutes. One thing I didn't like is getting marketing emails to add other activities to my itinerary.

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

So glad to hear this! Thank you for the positive review!

Easy to use website
March 19th, 2022
Verified site experience
• Previous review
Thumbnail of user michaels10674
Connecticut
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

Quick and easy. Customer service representative I spoke with understood the change I needed to make and quickly and courteously made IoT happen. Thank you!

Thumbnail of user linday88
Illinois
2 reviews
0 helpful votes
  • Send Message
April 4th, 2022
Verified purchase

Everything went well with booking so far, the information I received was a little confusing? Will I get an email "ticket" or do I have to pick them up somewhere after I get to My destination?

Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Hello Linda, I resent your confirmation email which will have all the information you need! If you have any other questions please feel free to reach out to us. Thank you for booking with us!

Thumbnail of user jamiec788
South Carolina
1 review
0 helpful votes
  • Send Message
April 29th, 2021

BEWARE! This company is a SCAM! I wanted to book tickets for the Pirates Voyage dinner show in Myrtle Beach. From that website, it said adult tickets were $54/person. I clicked on "purchase tickets" and was led to the vacationsmadeeasy page. I just assumed that was how you purchase tickets... silly me! I proceed to put in my payment info and purchase the tickets. Stupid me, I didn't question the grand total until after the fact. They had charged me $635, which comes out to $81/person! Nowhere during the checkout process was that price listed. When I called to cancel, of course I wasn't able. I could either receive a 65% refund, or the total amount in a vacationsmadeeasy voucher for future use. The supervisor I spoke to was unable to explain where the extra $200 was going, or why the website was so unclear. All she said was "we've been in business for 30 years." I guess what that translates to is "we've been scamming people for 30 years." Shame on them! Do not be a sucker to their scam like I was!

* Vacations Made Easy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Hi Jamie, I would like to follow up with you regarding your order. I am sending you a message with my contact information please reach out to me.

Thumbnail of user michaelf5119
New York
1 review
0 helpful votes
  • Send Message
March 1st, 2024
Verified purchase

Good price
Rep was very helpful on phone as i was having issues printing my vouchers

Thumbnail of user kristians68
South Carolina
1 review
0 helpful votes
  • Send Message
June 25th, 2023
Verified purchase

First time here an I get a discount thank you. Everyone was very friendly! The hot dogs were surprisingly good. Again very friendly which was very awesome.

Thumbnail of user thomasl1577
Texas
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase

So far experience has been very good. Very easy to do. Hopefully it will continue to be so and we will have reservations. Really appreciated the price!

Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

I am so glad to hear about your wonderful experience with us Thomas!

Thumbnail of user andrewb945
New Jersey
3 reviews
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

User friendly and an excellent service. First using the site and loved it. I will continue using the site for my future bookings. We had the best experience. The turn around was quick

Thumbnail of user johns13914
North Carolina
1 review
0 helpful votes
  • Send Message
July 29th, 2023
Verified purchase

Great experience. Easy to use and efficient. Easy to set up vacation package. Customer service staff provided clear instructions and addressed any problems.

Thumbnail of user deborahg1963
South Carolina
1 review
0 helpful votes
  • Send Message
August 25th, 2023
Verified purchase
• Updated review

I liked the buy one get one free. I wish I could get my vouchers on line instead of having to pick them up from a venue that is different then where the show is taking place.

It was quick and easy
August 24th, 2023
Verified site experience
• Previous review
Thumbnail of user ethelg28
Georgia
1 review
0 helpful votes
  • Send Message
June 3rd, 2022
Verified purchase

Quick and easy. The process was one of the best experiences I have had recently. Easy to make decisions and very detailed. Looking forward to using Vacations Made Easy in the future.

Thumbnail of user jerryh775
Georgia
1 review
0 helpful votes
  • Send Message
July 17th, 2022

Received 5 Grand Old Opry tickets for $400 less. What a suprise when we purchased 5 tickets, row D? Eight rows from the stage right of center. At the Grand Old Opry

Tip for consumers:
Wish the voucher could have been sent to me

Products used:
Ticket voucher

Service
Value
Shipping
Returns
Quality
Thumbnail of user cindyv238
South Carolina
1 review
0 helpful votes
  • Send Message
November 12th, 2022
Verified purchase
• Updated review

Easy and fast great customer assistance. We knowledge of sites and attractions. Spending a great time in a beautiful city with hospitality out of this world

Good and easy
November 4th, 2022
Verified site experience
• Previous review
Thumbnail of user lonih11
Iowa
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase
• Updated review

Was good.
Then turned bad. I was suppose to gotta my tickets, and guide through email to be able to print but received email saying I have to go to the ticket center WHY

Good and straight to what I was needing
February 21st, 2023
Verified site experience
• Previous review
Thumbnail of user dc989
Louisiana
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

You can't even pick out your own seats for shows and the seats they give you are horrible! Do NOT go through Bransonshows.com.
Buy your tickets directly through the Theatre for the best seating!

Thumbnail of user sharonn783
South Carolina
1 review
0 helpful votes
  • Send Message
February 21st, 2022
Verified purchase

Pretty easy to book online. Directions to Welcome center and to shuttle were terrible. Rep said shuttle was just across the parking lot. It was not.
Cruise and entertainment was excellent.

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Thank you for taking the time to leave feedback. We will follow up on this!

Thumbnail of user richardb3414
Florida
1 review
0 helpful votes
  • Send Message
December 2nd, 2021

Order just one show for when we would be in Myrtle Beach SC It should have been a total of $59.00 dollars, The next day i was charged $678.00 I called immediately to advise a mistake had been made and I want only one show not every show they had listed on their web site. The girl said no problem Than she said I would only get a refund of 65% and a gift card for 35% That was being "generous" because their site states you get a refund but only in gift certificates. Im upset because I never wanted tickets to ALL their shows We were only going to be visiting for several days and wanted to take my wife to a show. I than spoke with Nina who was a supervisor There web site states "Don't worry we have a 100% refund policy" Great but it is for gift certificates only. WE finally reached a compromise and I would get to tickets for two shows and the rest put back on my credit card. When finished she charged me $211 for the shows and refunded me $$420 I noticed that did not total the $678 they had charged me Yes they said they were keeping the difference So much for the 100% refund as long as you cancel within 48hrs

Tip for consumers:
Don't use this company buy directly from the company selling the tickets

Service
Value
Returns
Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Hello Richard, I am so sorry to hear about this experience. Any fee charged was refunded to you. I have sent you a message with my contact information if you have any questions.

Thumbnail of user aprilj275
North Carolina
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Vacations Made Easy helped make my booking experience easy and without the hassle. I was able to save my tickets to my phone without any issues. I would highly recommend.

Thumbnail of user leek647
Oklahoma
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

Agent was very kind and helpful in making the reservations. In dealing with 2 different agents the total experience went very well. Kindness and courtesy was given me. I enjoyed the experience.

Thumbnail of user shelbyb228
Illinois
1 review
0 helpful votes
  • Send Message
October 8th, 2022
Verified purchase
• Updated review

I booked 2 events the 1st one was correct but the 2nd event was the wrong time and I wasn't aware until I arrived for the event that the event was earlier than I clicked on and when I picked up the vouchers the lady printing them knew the time on vouchers were for the event already in progress and failed to say anything other than you have a good day. I called back to VME office and the next lady I spoke too was very rude and basically told me it wasn't her problem.

Great service
September 4th, 2022
Verified site experience
• Previous review
Thumbnail of user amandac2152
North Carolina
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

The booking process seemed easy. I booked online and went to the given address to pick up my tickets. The assistant was very friendly and it was an easy process.

Thumbnail of user robertb7526
Missouri
1 review
0 helpful votes
  • Send Message
November 19th, 2022
Verified purchase

It was easy to use and the package deals saved us several dollars. The confirmation process was very detailed as to what to do once we arrive as well as how to pack.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Vacations Made Easy allows you to price and buy complete vacation packages online instantly. You can include Show, Attraction, and sightseeing. Destinations include Orlando, Niagara Falls, Seattle, and many more.

Company Representative

Thumbnail of user stephanieb1682
Stephanie B.
Typically does not respond to reviews

How do I know I can trust these reviews about Vacations Made Easy?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Vacations Made Easy?