• Vacations Made Easy

Vacations Made Easy

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Overview

Vacations Made Easy has a rating of 4.3 stars from 1,145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vacations Made Easy most frequently mention customer service, great experience, and myrtle beach. Vacations Made Easy ranks 5th among Vacation sites.

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Positive reviews (last 12 months): 87.5%
Positive
196
Neutral
6
Negative
22

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26,158 reviews

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How would you rate Vacations Made Easy?
Top Positive Review

“Company was very thorough keeping us posted to puck...”

Kelli F.
10/9/24

Company was very thorough keeping us posted to puck up tickets. We got lured into another sales presentation. UGGGH. Why do I always say yes to these 90 minute presentations that ruin my vacation every single time. I know it will be high pressure and 4 hours later but I will post again after and see how bad it is

Top Critical Review

“The lady who gave us our tickets was extremely rude...”

Lisa B.
9/21/24

The lady who gave us our tickets was extremely rude when I wasn't interested in the Wyndham promotion. While trying to tell her to not be offended, nothing personal, she said "it's all good- I just like being spoken to with respect and as a person ". I left feeling horrible and will not purchase from this company again.

Reviews (1,145)

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customer service (118) credit card (64)
Thumbnail of user lelap17
New York
1 review
0 helpful votes
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June 2nd, 2022

We were very pleased with how easy it was to book through vacations made easy. We have already and will continue to recommend this vacation company to others. The hotel we chose in our package to stay at was very bad and when I called Vacations Made Easy, hoping to switch hotels, the person that I talked to was very nice, understanding and professional. Within about a half an hour she delt with the management at the hotel we were at to get to get us out of our reservation with total reimbursement and was able to book us in such a short notice, for just for a few dollars more, in a better hotel in a better area. It really helped to make the rest of our vacation very enjoyable.

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Thumbnail of user loriannb8
Virginia
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

I had a little difficulty maneuvering through the site. When trying to figure out what night or which show I wanted to go to, I had to go back and forth checking dates and times. It would have been easier to have them located all on one page and scroll down through each show to get info.

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Thank you for the feedback Loriann. Have a wonderful vacation! Let me know if there is anything else we can do for you.

Thumbnail of user gwendolynp67
Florida
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

It was really easy to access this site, their discounts and I received confirmation very quickly. I also received information on how to make my travels more successful and it was REALLY helpful. Thank you so much!

Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

We appreciate you taking the time to write this awesome review!

Thumbnail of user charlesa183
Georgia
1 review
1 helpful vote
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July 6th, 2018

Just another Internet booking scam service. And for what little good this advice will yield --- I'll give it anyway. Go straight to the venue you are trying to book and book there. Why would you EVER go somewhere else, be charged double and not be given what you asked for?

Go straight to the venue you are trying to book and book there

Go straight to the venue you are trying to book and book there

Go straight to the venue you are trying to book and book there

Go straight to the venue you are trying to book and book there

Thumbnail of user lisap1780
Tennessee
1 review
0 helpful votes
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August 14th, 2021

DO NOT USE THIS COMPANY. We booked a bus tour in Nashville for today and it never happened. First of all it says nothing when booking that u had to drive to a timeshare place to pick up the vouchers. We spent 80 bucks to hire someone to take us there. Today was the day of our trip. We showed up to the address that we were told to. Waited for the bus to show up and never did. Called the customer service line and was told that we went to the wrong address. I said we went to the address on the voucher. What now? She said I'm sorry I have no answers. I started giving the lady a hard time but when she told me that she is just a worker at a call center I backed off. She said she is positive that under no circumstance they will refund our money. We will be contacting our credit card company to dispute the charges. We were definitely scammed.

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Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Lisa, I am so sorry to hear about this experience. I would love to look further into this for you. I have sent you a message with my contact information.

Thumbnail of user ashleyn285
South Carolina
1 review
0 helpful votes
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April 12th, 2021

DO NOT BOOK WITH THESE PEOPLE! It is a SCAM! Booked a sunset cruise only to never get any confirmation... called in and was told my card did not go through because of zipcode error and they ask if we would like them to reprocess which we told them NO! Because they knew too much info without us giving them any! Booked from the actual cruise website for 20$ cheaper to find out a day later they actually did reprocess my card and charged me $117. FRAUD! Husband asked if they recorded phone conversations to which they replied yes... so clearly they hear us tell them not to rerun our card. Looks like we will be getting a lawyer!

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Value
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Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Hello Ashley, I am so sorry for the inconvenience this has caused you. I would like to review this situation. Can you please give us a call so I can review the order.

Thumbnail of user craigl210
Colorado
1 review
2 helpful votes
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August 10th, 2020

I'll give them 1 star. Paid for tickets through them for Passion Play in Eureka Springs AR. Paid $98 for two tickets. At the box office, 2 tickets would have cost us $58.

Live and learn. I paid my tuition on that.

A ripoff of course. And to boot, they couldn't apply the charge to my credit card the first attempt.

Shady organization, but we consumers need to be better than these kinds of companies. I wasn't. Hopefully others will read these reviews and save money.

Thumbnail of user genes222
Florida
1 review
0 helpful votes
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June 10th, 2021

We ordered 4 tickets to the Nashville Redneck Comedy Tour from them. When they confirmed, we discovered that they would not email or snail-mail the vouchers/tickets. They required that we pick them up at their office near Opryland Mall, a $55 Uber ride each way from our downtown hotel. I immediately called and canceled. They refused any refund, even though the confirmation says they would pay a 65% refund if canceled. So we stopped payment on our credit card. They then sent a different confirmation to the credit card company which said the order was non-cancellable. Still disputing with the credit card company.

Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Hello Gene, I am so sorry to hear about this terrible experience. I would love to look further into this for you. I have sent you a message with my contact information.

Thumbnail of user carolew247
Maryland
1 review
0 helpful votes
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April 11th, 2023

I purchased tickets to a magician/comedy show in Myrtle Beach whose price advertised everywhere was $40 for adult and $16.95 per child per ticket plus related taxes. I purchased 7 adults and 1 child. Vacations Made Easy did NOT have any prices on its website which I missed. BEWARE of them. Each ticket ended up costing me $52.65 per adult and $39.95 for the child. PRICE GAUGERS! Their only solution, if I wanted to cancel, was a gift card to them for the full price (why would I ever buy from them again!) or 65% of my purchase price back on my card. NEVER AGAIN! I cannot upload a proof of purchase because NONE of the emails sent to me have any price detail on them at all. Just a $408.49 charge shows up on my Mastercard.

Tip for consumers:
Shop around and be sure you want this company's tickets. Call and get exact costs for everything.,

Products used:
Purchase tickets to a magician/comedy show in Myrtle Beach, SC

Thumbnail of user barbaraf2077
Florida
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Great deals, awesome information, easy to browse and purchase deals.

Thumbnail of user misterv
Wisconsin
1 review
0 helpful votes
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December 31st, 2019

Their website is a complete scam/fraud and looks exactly like the site of the venue/event you are trying to book for. Then, only AFTER you commit to buy and pay, you get an email telling you where to drive in order to physically pick up your tickets! No joke. So you end up paying 30-40% MORE than the event would cost if you just went to the venue yourself, AND they won't even email you electronic copies of your tickets, nor can you print them yourself. Like I said, you have to waste time and expense now traveling to wherever their local office is to pick up the damn tickets - that you just OVERPAID for as well. Oh, and when you file your claim with your cc company or paypal, be prepared for the lies they will come up with.

Thumbnail of user farheeng2
Texas
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

If i could give 0 stars I would. The worst company to make reservations with. We booked tickets for riverwalk boat tour but when we got there, they said the tickets need to be printed. We went to their office and found out they're closed. We called the customer service and they said we will give you credit for another activity. We got the credit then We called them again to use our credit for another activity then they said it's not possible. They are just scamming. Beware! Vacation made difficult not easy.

Thumbnail of user nikih38
Niki H. – Vacations Made Easy Rep

Hello Farheen, I would love to look into this for you. I have attempted to reach you via phone and was unsuccessful. I left you a voicemail with my contact information. Please give me a call when you are available. Thank you.

Thumbnail of user pamelaj1024
Minnesota
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase
• Updated review

Great Deal! The River Walk boat tour was fantastic! Our Guide/Driver was super funny! I didn't like that we had to walk so far to receive our voucher. Had I known, I wouldn't have bought thru this company.

Reason I chose this business:

They had a buy one ticket, get one free.

Quality
Great Deal!
May 18th, 2022
Verified site experience
• Previous review
Thumbnail of user eileenm649
Pennsylvania
2 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

Tried to cancel my Myrtle Beach fishing trip purchased through them more than 7 days prior to the trip. They stated they only give a 65% refund and keep 35% of the money. That is complete robbery! This company will be reported to the BBB and I will personally slaughter their name all over the internet as much as possible. HORRIBLE COMPANY! Do NOT boom with them

Tip for consumers:
DO NOT BOOK WITH VACATIONS MADE EASY EVER!!!!

Products used:
None. They are scams

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Value
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Quality
Thumbnail of user brads505
Minnesota
1 review
0 helpful votes
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February 16th, 2020

Ordered tickets through, what I thought was the Grand Old Opry in Nashville. Instead I was told to pick up a voucher at a different location and then go to Grand Old Opry for the tickets. Hell, I'm a visitor with limited transportation. This sucks so I called to cancel ticket order but my refund is only 65%. Might be be worth it though. Hopefully the refund shows up on my credit card but after reading the BBB review I am nervous.

Thumbnail of user davids2275
Georgia
1 review
2 helpful votes
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July 8th, 2019

My wife was purchasing tickets to the Comedy Barn, thinking she was on the CB website only to discover after purchasing $38 tickets for $58 that she had been redirected to VME website. She purchased 4 tickets for over $210. After calling VME within 30 minutes, we were told we would only get 75% refund of our money or we could spend the whole amount "on their website". After speaking with a supervisor we were told that our particular venue would "price match" so we were able to get a credit on our credit card for $80 which did come through. BEWARE when buying tickets that you are truly on the correct webpage. Lesson learned. I was going to dispute the entire transaction with my credit card company had the supervisor not come up with this solution. PS: They will be quick to remind you that you clicked that you agree with the transaction and that you should have read the disclosure before purchasing. They unnecessarily ran my blood pressure through the stratosphere! A BIG RIP OFF!

Thumbnail of user marks4744
South Carolina
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Searched for Legends on line and their site popped up. Showed Norton 100 lowest price guarantee and I thought they were liget. Had to call several times to get tickets in email before trip to avoid sales pitch@ welcome center. Did not get until day of show. They charged 75 pr ticket once at show they showed 45 pr ticket. Called next day and they did nothing. They did not care. This is ticket scalping and price gouging. I only asked for 60 difference. They said NO. Recommend calling for tickets direct they are only 3rd party scalpers.

Tip for consumers:
They popped up when I searched for legends and thought I reached legends site due to pictures etc. They were a third party and misleading from begining to end. Would be helpful if they honored the 100 Norton lowest price
Guarantee they posted. I only asked for 60.00 difference but they said no.

Products used:
Tickets had Norton lowest price guarantee tickets cost 90.00 they charged 149.00 and would not honor their own price guarantee.

Thumbnail of user daniela1459
Connecticut
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

Found this site just by googling what to do on our trip to myrtle beach. I was pleasantly surprised with some of the deals on tickets I was able to snag. Looking forward to all of the experiences we reserved.

Thumbnail of user daniela1601
Massachusetts
1 review
0 helpful votes
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October 1st, 2022

I booked an excursion for my family to be used while we were on vacation on September 19th. At the end of August I realized I didn't have a confirmation so I called. They had booked it for August 19th and not only that they had my phone # wrong AND my email address wrong so they had no way of contacting me. They refused me a refund on the grounds that they would have confirmed the date on the phone. When pressed they acknowledge they would have verified the email and phone # also. In short they got the date wrong, they got my email address wrong AND they got my phone # wrong. The only thing they got right was my credit card information to bill me. I have filed complaints with the Better Business Bureau and the US Attorney's Office and am awaiting results.

Tip for consumers:
stay away, stay very far away

Products used:
not usable

Service
Value
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Thumbnail of user annb1288
Virginia
2 reviews
0 helpful votes
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March 14th, 2022

We purchased a 40 minute helicopter ride out of the Clearwater, Florida airport as a christmas gift for our 83 year old parents. When they arrived the day of the flight they were told it was only a 10 minute ride. I tried several times to call Vacations Made Easy. They transferred me to customer service that couldn't help. Finally gave me another 800 number. When I fianly spoke to a live person they confirmed it was a 40 minute ride for $385.71. Then later that day another customer service person called backed and said no that the website said it was $1000. 00 for a 40 minute ride. Which was a lie. Do not use this wedsite... this company! It is a SCAM!

* Vacations Made Easy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Ann, I have tried to call regarding this order. I have also sent an email with my contact information so I can review this order with you. Please reach out to me.

Thumbnail of user vonniew9
Ohio
2 reviews
0 helpful votes
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August 3rd, 2023
Verified purchase

Easy to deal with. Even when we thought we would have to cancel, but turns out we didn't. Looking forward to seeing the shows you have suggested. Not real happydwith the surcharges, but then again, I didn't have to go find them. Thank you so much.

Thumbnail of user williamc5233
South Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Simple easy, affordable. I'm going to use this again

Thumbnail of user dianem3179
North Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Very convenient and pleasant experience. Would recommend Vacations Made Easy

Thumbnail of user lindam4135
Florida
1 review
0 helpful votes
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April 12th, 2022
Verified purchase

It was very easy to use the site! They even got back to me with a list of restaurants for different dinning experiences! They also offered a list of additional shows at a discount. Love the attention to details.

Thumbnail of user shelbyb179
Shelby B. – Vacations Made Easy Rep

Every aspect of vacations should be easy! Let us know if there is anything else we can help you with! I am so glad you found our additional information helpful!

Thumbnail of user ef120
New York
1 review
1 helpful vote
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October 6th, 2023

I recently made a hotel reservation and experienced a delay in payment processing. However, after about two hours, the payment went through. Later on, I received a call from the hotel informing me that all rooms were fully booked and no rooms were available for me. I was frustrated and asked for a refund for the inconvenience, but unfortunately, no one was able to assist me. I feel like I was scammed.

Tip for consumers:
Its a Scam

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Vacations Made Easy allows you to price and buy complete vacation packages online instantly. You can include Show, Attraction, and sightseeing. Destinations include Orlando, Niagara Falls, Seattle, and many more.

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Thumbnail of user stephanieb1682
Stephanie B.
Typically does not respond to reviews

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