I have book Vacations To Go several times through the years. I just paid over eight thousand dollars for an upcoming cruise. They are okay when you are booking and when they are taking your money but if you have a question after you book they will not bother to call you back. This is bad customer service so in the future I will take my business elsewhere. I do not have a photo to prove I have purchased as I have not gone yet.
Vacations to Go has always been great until this year we spoke with a lady name Bernadette. She always sounded extremely busy however, she was great with setting up everything. Once she had our payment she no longer had time for us. I called her about our seats on Delta she told me I could do it myself or she can call me back in 10 minutes here we are 10 days later and no response. She absolutely did not care after the trip was booked!
Leechelle, thank you for writing. We’re very sorry to hear that you’ve been disappointed with the service from Bernadette after your payment was made, and for any lack of follow-up to your inquiries. Our travel counselors are expected to provide timely and helpful customer service throughout the entire vacation process, and we’re very sorry if you felt Bernadette no longer cared once your trip was finalized. We see that you were able to speak with one of our managers yesterday regarding the seats for your flights. Despite the negative impression you’ve received from this experience, we hope you have a wonderful time on your vacation, and that we’ll have continued opportunities to assist you in the future!
I have booked at least 3 cruises with vacationstogo.com and have always gotten additional onboard credit, and prices at least as good as posted on the cruise site, if not less than. Once you book, you get an email right away which has a link to the cruise line info for your cruise. If I needed something changed after initial deposit I've had no issues reaching my specific agent or another agent to help. Last two cruises booked were group trips where each a member called and booked with the agent without issue. I've even gotten phone call reminders about the upcoming cruise. Attached pic from email for last cruise taken.
Hoya, we truly appreciate your loyal business through the last few years. It's been a pleasure to work with you and your groups, and we're glad to hear that you find the process easy and your agent dependable. We see that you've already booked another cruise since returning from your last voyage! We know you have many options when it comes to choosing your travel partner, and we're thankful for the opportunities to keep earning your business and trust. Thanks again and for taking the time to leave such a wonderful review. We look forwarding to continuing to be of service!
Blaine our rep guaranteed us we were booked in quiet area of ship. Just checked in and are on first floor over the engine (back of ship). He won't help us and Holland America doesn't care because we booked through vacations to go. Be awareness!
We're sorry that you feel we were dishonest about your cabin selection, Sherrill. Please know that we'll never intentionally mislead a customer in any way, as we understand that loyal, repeat customer relationships are not built on dishonesty. The cabin category you originally booked is only located on decks 7 or 11 and was an obstructed oceanview cabin. Holland America upgraded your cabin to a full oceanview but in doing so, your new cabin location was located on the first deck of the ship. We're truly sorry that the cabin Holland America selected for you was not more desirable. Blaine should have gone into more detail about the possibility of a complimentary upgrade from the cruise line, and we apologize that was not the case. I see that you've spoken with our Manager of Customer Care and emailed our Executive Chairman and one of our Vice Presidents. We regret that you didn't find our offer for a 10% discount on a future cruise acceptable, and hope that despite the disappointment in your cabin, you were still able to have a good time on your cruise.
I booked a holiday vacation trip for myself and my wife. At first the Customer Service person was very receptive to questions and had good answers. After he got my deposit it was downhill. He will not respond to calls or emails. The reservation numbers provided do not access the site or cruise information. I believe Ihave been scammed!
Thank you for writing, David. We're truly sorry for any negative impression you may have received while working with your travel counselor, and through the booking process. We would like to investigate this further however, I'm afraid we don't have enough information to locate your reservation in our system. If you don't mind, can you please tell us your booking number or the name of your agent? Thank you and we look forward to hearing back from you.
I was trying to book a cruise and they said that I went on one 10 years ago and they had a problem with me over a credit and I could not book. When I asked what it was about, they said I'd represented myself incorrectly as they travel agent, first of all, I'm not a travel agent so they have me mixed up with somebody and I paid full price for my cruise. I didn't expect 10 years later to be insulted by a bunch of kids.
Lisa, we apologize for any confusion, but we've confirmed that your contact information matches that which was provided in 2014 when you traveled with us previously. I'm afraid Vacations To Go can no longer act as your travel agency. Please know this is never a decision we take lightly, and we regret that we were not a good fit for planning travel together. We wish you all the best and appreciate your understanding.
Vacations to go will not stand behind their advertised price. We just tried to book two vacations at their very recent price, within 15 minutes of their price announcement, and they said it was not offered. We offered to send them the vacations to go page to prove it but it was no use. $319 for vacation ******* and they said it was not offered. Well here's the proof!
Thank you for your comments, Steve. We're sorry to hear that you missed out on a deal that you were interested in. Prices are sent to us directly from the cruise line and can fluctuate often. Because our site does not reflect live inventory, prices must be verified when you call. We do our best to keep our website as up to date as possible, and encourage our travel counselors to report any pricing they find to be sold out. Our weekly newsletter is sent to millions of subscribers, creating high demand on the best deals being offered. We apologize that the price you were interested in was not available when you called. If there's another vacation you're interested in, we hope you'll give Vacations To Go the opportunity to regain your trust and earn your business in the future.
We've booked cruises with Vacations To Go for 24 years now, and we've been very pleased. Our agents tell us what we need to know, answer our questions, keep us updated on flight changes. Itinerary changes, etc. One time they changed our cruise within a moments notice to save our vacation when the ship we were booked on had engine trouble. That was great service. We've never had issues with canceling especially during covid. If you don't like the agent, ask for another but We've never had issues
We're so thankful for your many years of loyal business, Trish! Thank you for taking the time to share your experience with others and to highlight some of the advantages of working with Vacations To Go. We're so glad to hear that you feel supported, taken care of, valued and most importantly, that you're enjoying your cruises to the fullest. Thank you again, and we hope to be of continued service for many more years to come!
VTG has been my go-to for cruising for many years. Covid was a difficult time for everyone, both cruisers and travel providers. Having said that, any monies, I paid, I got back for cancelled cruises. I have found that service providers, especially since the end of Covid has been a bit different. I'm sticking with the VTG as they have offered great deals at competitive prices.
We're so appreciative of your loyalty, patience and understanding through COVID, Jancy. You're so right- what an incredibly trying time for the travel industry and travelers. Mass cancellations, backlogged refunds and long hold times created frustration and concern for customers and businesses alike. We're so thankful to be back to full strength on the other side of such an unprecedented event because of customers like you. Thank you for your business through the years and the time you took to leave such a wonderful review. We appreciate you and look forward to being of continued service for many years to come!
I use have used vacationstogo.com several times a year for many years. I NEVER find anyone on a cruise who has paid less than I have. The service is exceptional. My agent returns my calls in a timely manner, and is very knowledgeable and friendly. I highly recommend vacationstogo.com.
Thank you for taking the time to leave a review, Sandra! We're grateful for your loyalty, and we're so glad to know that you're enjoying our low prices and the exceptional service from your travel counselor! We look forward to being of continued service when you're ready to travel again! Thank you!
Booked a Celebrity Cruise through Vacations to Go. Vacations To Go was helpful up until the point they collected my money. They encouraged us to purchase "travel insurance" through Generali Global [TOTAL SCAM] for extra money. Nobody ever expects the unexpected, but it happened to us and we were unable to cruise. Vacations To Go was ZERO help. Told us to not bother to file a claim because it would not be approved. They were right. We bought insurance, but Generali [SCAM] promptly denied the claim with no details as to why? You can only contact Generali via email, so there is ZERO support or communication!
In summary, book directly with the cruise line and their own insurance.
Vacations To Go was horrible and Generali was worse. I would NOT advise either!
Thank you for taking the time to share your feedback, Linda. We're disappointed to learn that you feel you haven't been assisted. It's important that our customers feel supported through the entire booking process, including during difficulties and cancellations. We would like to look into this further but we can't find a cancelled Celebrity sailing in our system with just your first name and last initial. If you don't mind, can you please tell me your booking number, the name of your agent, or the ship and sail date you were on? We won't be able to influence Generali's decision to deny your claim, as they are their own company and only certain scenarios are covered by most travel policies, but we can certainly make sure all possible solutions have been pursued. We're sorry again, and we look forward to hearing back from you.
DON'T EVER BOOK WITH VACATIONS TO GO! Due to an illness, I had to reschedule a trip. VTG refused to waive the change fee thru a comp or credit. So uncaring and unreasonable.
Gail, we’re very sorry to hear that you fell ill and were unable to travel. Vacations To Go does not charge any cancellation or change fees, nor have we done so in the past. Any change fees assessed would come directly from the cruise line or travel suppliers we use, and we must abide by the cancellation policies and protocols of those companies. If you purchased travel insurance, you should be able to file a claim for any losses you incurred. If you can share your booking number, we’ll be happy to contact the supplier on your behalf to request an exception or credit, but the decision will lie solely with them. We wish you all the best in your recovery, and we look forward to hearing from you.
From the port we took a taxi to the park. $15 To and from each way. (not bad) We arrived at the park approx. 10 min. The dolphin we interacted with was awesome. Instructor and helper were great with our questions and such. The only thing we were disappointed with was the Pictures. They said we couldn't take pictures so they took the pictures and we would have to buy a package with the cheapest was $150. I asked if it was possible to buy only a couple and she said we would have to buy the package. As much as we paid for our excursion they should give you at least 1 picture with the price. We paid $89 each. If we wouldn't have bought the excursion and just went to the park it was $24 for the park and like $19 to do the dolphin encounter. Next time we will know!
Thank you for sharing your experience, Jackie. We're sorry that the photo package on your dolphin encounter was so pricey. We can certainly understand your disappointment after such an incredible experience. Shore Excursions Group (SEG) is a third-party company that we have partnered with to provide excursions at lower prices than the cruise lines offer them. While we work closely, Vacations To Go does not have any influence over what SEG or their contracted local partners choose to include or the prices they set. According to Chankanaab National Marine Park's page, the dolphin encounter costs $75 in addition to the entry fee, however it is unclear whether the photo package is included in that price. We apologize again, and will forward your feedback to SEG so they may take this opportunity to make improvements where they can. We hope to be of service again in the future.
We booked a cabin on NCL for four seniors and requested all the beds on the floor as we are all 70ish. What we got was two twin beds, one bunk bed and one bunk that was under another bed. There was no way that we could all sleep in our beds as it was impossible to move without stepping or triping over someone. I believe our cabin was 148 sq ft. When my sister called to complain she was told it was her problem for not checking the sq footage first. Aren't travel agents supposed to protect you from surprises. If you want the worst vacation of your life, contact this worthless company as they won't let you down.
Tim, we’re very sorry to hear how disappointed your party was with the Family Inside cabin you received, and that you feel you were not properly advised of the size and bedding arrangements in the cabin. Our travel counselor should have discussed the size and other cabin options with you in further detail, and we’ll be sure her manager discusses this with her so that we can better serve our clients. We see that another member of your group emailed our Executive Chairman and also spoke with a manager from our office during and after your cruise, and we’re sorry vacant cabins were not available to accommodate you. That said, we’re glad to see that our offer for an additional discount on a future cruise was acceptable.
We apologize again for the issues your party encountered, and we hope that we’ll have the opportunity to be of assistance with your travel plans in the future. We wish you all the best in the meantime.
This is the 4th time that I book a cruise with them and I never had any issues. My travel agent Frank from VTG always answers me questions and speaks spanish ( Un mega plus). Even with COVID they kept us updated with all the information from the cruise and offered us an upgrade and 100% refund as promised.
Yesterday we did the payment for a new cruise and after the confirmation I was able to see my booking in the cruise line web page.
Thank you so much for your kind words about Vacations To Go and Frank! We're very grateful for loyal customers like you, Zayri. Thank you for your patience and continued support during COVID, an unprecedented time for everyone, as we worked to keep our customers informed and provide timely responses with an extremely limited staff. We hope you have a wonderful time on your cruise, and look forward to working with you on many more amazing vacations in the future! We wish you all the best!
The original agent that helped me would not put anything on hold or give me anytime to discuss amongst my family. We lost the rooms we wanted and ended up booking with another agent. The original agent wrote me back a nasty text about losing her commission. I am the one spending close to $8,000 on a cruise and not getting the rooms I wanted.
My name is Sorrell Warren and I am the VP, Agent Service Evolution. I am sorry to hear that you had difficulty booking your vacation with us. The policies and hold times are set by the cruise lines or travel suppliers and our agents are trained to place rooms on hold whenever possible. I apologize that did not happen in your case. The email you describe is also inappropriate. I invite you to call Vacations To Go and ask for me so that I may apologize and also get details of the agent that you were working with.
I just finished making a booking with VacationsToGo and the experience was great and I am very happy with the price. Thanks to an excellent agent called Dexter. He went out of his way and was a fantastic communicator. I have all the details for my cruise and a direct contact number if I need further help. GL
We truly appreciate your positive comments, Clayton! We're glad to hear that Dexter went above and beyond to provide excellent service, communicate clearly and thoroughly and secured a price you're happy with. I'll make sure Dexter and his managers see a copy of your kind words. We truly appreciate your business and please don't hesitate to contact us if you need additional assistance for this cruise, or any trip in the future! Thanks again!
In february i book 3 cruises for december with them; OK. 2 days ago i called my agent to know a price for a cruise in may. She told me the price, i said OK i booke; she said i have something else to do before i will call you back in 10 minutes. 20 minutes later she called back and said the price is now $140. More. I said NO. We cruise a lot, and not sure to book with you again. Thank you.
I’m very sorry that you missed out on a lower rate and can certainly understand how disappointing that can be. Cruise prices do fluctuate often – at the cruise line’s discretion – and all rates must be confirmed with the cruise line before finalizing a reservation for a customer. I do apologize that it took your agent longer than expected to confirm the rate and then get back to you with that information, and that we lost your business as a result. I assure you that we will address this matter with her. Thank you for trusting us with your vacation plans in the past and I hope we will have another opportunity to assist you.
I have looked at cruises for some time across several websites and have to say Vacations to go never have what is advertised.
Example Silverseas cruise from Brisbane to Sydney via Auckland 5th Nov 2024 15 nights I know the price of the balconys and suites etc, they have a balcony advertised at $5,950 down 87% from $45,600 USD that is the equivalent of a Grand Suite, when I enquired I was informed I could have a room with or without balcony from $13,100 -$13,900 where is the Grand Suite at $5,950? You Guessed it its called Bait & Switch.
When I asked the Master Travel Counselor I got oh just checked with the Cruise Line and our website has not updated still does not answer the question of 87% off?
Dot, we apologize for the pricing change you experienced, and for any negative impression this experience has given you. The prices shown on our site are per-person, based on double occupancy, and subject to availability. They fluctuate often and because our site does not reflect live inventory, prices must be verified when you call. Unfortunately, the $5,950 rate for a Classic Veranda Suite was no longer available when you contacted us. We see that J.R. Quoted you the latest Veranda Suite rate of $6,950 per person, for a total of $13,900 for two passengers.
The discount percentages we show on our site are a comparison between the current rate we are authorized to sell and the original brochure price of the same cruise when the itinerary was announced. We receive this information directly from the cruise line.
We apologize again that the rate you were interested in was no longer available, and for any confusion these prices may have caused. We hope you’ll give us the opportunity to assist you in the future.
You have to call the company's office to book which is not convenient: if you see a lower price during non business hours, you lost the deal. The price fluctuates during the day and night, I saw lower price after the office closed, then saw a much higher price in the morning when the office open. It is either a business strategy to attract potential buyers or just lie.
Overview
Vacations To Go has a rating of 2 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vacations To Go most frequently mention cruise line and customer service. Vacations To Go ranks 50th among Cruises sites.
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Lorraine, we sincerely apologize for any lapses in communication or timely follow up from your travel counselor. All of our agents are expected to respond to customer inquiries within 24 hours when they are in the office. We would be happy to ask your travel counselor or someone from our office to reach out to you to address any outstanding questions or concerns, but we don’t have enough information to locate your booking in our system. Could you reply to confirm your booking number, the name of your agent, or the ship and sail date of your booking? Thank you and we look forward to hearing back from you.