Valanio has a rating of 1.1 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Valanio most frequently mention customer service, credit card, and return policy problems. Valanio ranks 1883rd among Women's Clothing sites.
I knew the shipping was going to be about 2 weeks and it came in about 12 days. It was coming from England I believe. I ordered three tops, they were exactly how represented in the pictures. I'm Medium in American clothes and the Medium fit me perfectly. I was really impressed with the quality of the tops and I am so excited to wear them this summer. Also, they kept me informed the whole way with shipping and tracking info. Jillanne Burns
I ordered a jacket. It arrived and it was too small. I started a return process but was told I needed to pay the full cost of a return. Even if I wanted to EXCHANGE the jacket for a smaller size I still would have to pay for return shipping AND the shipping for the new item. Then they did what they always do and offered me $22.00 to keep the item. Right. Why would I want something I couldn't wear? These people are crooks, thieves and scammers.
Stay away from this company. If your clothes that you ordered do not fit, they only offer you a few dollars. They keep going back and forth with me with different amounts, and I told him I want to full refund because they don't fit me. What am I supposed to do with the clothes if they don't fit me. They told me to keep them in they'll give me $25 for $80 worth of clothes no way. Save yourself the headache and shop elsewhere.
Tip for consumers:
Stay away and get your clothes somewhere reputable
Products used:
They do not offer full refund
Date of experience: February 13, 2023
Be careful, they send wrong size and don't return your money. I paid $80, the dress is much smaller then xxl, and Valanio offer $ 12 return. On second email changed to $ 20. Look a SCAM,Also, after ordering NO confirmation, NO receipt
Products used:
dress
Date of experience: January 12, 2023
I ordered 3 shirts for $102, spending that much because they advertise "easy returns", and "shipped from America". The clothing was cheap and defective-seams sewn inside out! When I requested to return, they offer me $23 and tell me I can keep the product. Why do I want to keep anything that is unusable? Their shipping is in Dubai, not America, and to return the items cost more than $100. NOTHING WAS AS ADVERTISED! I don't understand how companies like this are allowed to remain in business, when everything about them is fraudulent.
Tip for consumers:
All of these reviews would have been helpful to me. I’m sorry I didn’t check this out first! This is my first time dealing with a fraudulent company. I still don’t understand how they are allowed to continue with their false advertising.
Products used:
Nothing is useable. Everything is still sitting in original packaging, in the bag it was shipped in. I’m not ready to throw away yet, still in shock that such a company is allowed to continue with these fraudulent business practices.
Date of experience: August 31, 2023
I purchased 3 dresses from them. They said made and shipped from South Carolina. After waiting 3 weeks, dresses showed up. They don't fit and the material is so thin, you can see through it. I asked for a return authorization, per their return policy, for a full refund. They started negotiating a refund and told me to keep the product. Refund started at $14, then $29, then $44, then $70 and final offer of $80. I told them I wanted to return and receive a full refund and they said I'd have to return the items to their distribution warehouse in Dubai! They are a scam.ripoff! I've filled a claim with the FTC. AVOID THIS COMPANY... if that's what you want to call them!
Products used:
None!
Date of experience: May 10, 2023
I I have been trying to get a refund for months. I made my request 7 days after I got my shirt. Scammers. They sent email after email offering 10% off - then 20% off - instead of a full return. They will not give a refund. The shirts are the size of childrens clothes and I cannot get a refund. Total scammers. Stay away.
Tip for consumers:
it took weeks to get my shirts that I was told would be to me within 10 days.
Products used:
I used nothing. It is all in bags waiting to be returned.
Date of experience: September 2, 2023
Thus company is nothing but a scam. They claim the clothes are made in the USA, but are actually made in China! Everything is made of cheap polyester. They claim they have a good return policy, what a f... king joke. They will refund you $8 and you can keep the clothes that belong in the trash can
Tip for consumers:
Don't but from this company!
Products used:
Bought a sweatshirt, but was a cheap polyester ahirt
Date of experience: October 19, 2022
This is the absolute WORST company I have ever dealt with. I ordered Christmas shirts in November, today is Christmas, and I STILL don't have them. They keep telling me to wait. False advertising and zero customer service. Save yourself money and aggravation and do not deal with these people, who I am sure are overseas.
Date of experience: December 25, 2022
False advertisement stating made in the US. Not at all, shipped from another country, can't return the item and they only will give you back half of what you paid for the shirt. NOT happy at all, shirts are nice, but will NEVER order from them ever again!
Date of experience: January 3, 2023
Took 6 weeks to arrive. Product was not up to par. Poorly made. Wouldn't let me return anything. Offered me $20 credit for bad shopping experience. Led me to believe I would get full refund,. No refund given, I was stuck with bad product. Would not ever buy from this company again.
Tip for consumers:
Use caution when ordering from this site
Products used:
None
Date of experience: March 6, 2023
I wish I had looked at reviews before i purchased 2 dresses from them. They are nothing like what they claim. They are made poorly out of paper thin material, look terrible on and off. They are not made in SouthCarolina, which they claim and the only reason I thought it would be ok. They are made in China. They offered me $16 and to keep these ugly dresses instead of refunding the $98. I spent. I sent them back an email declining and, not surprisingly I have heard nothing from them.
Date of experience: April 27, 2023
I ordered 4 tops and wore one which was great - the others are the same size but do not fit! Too large - very unflattering. Have written numerous times and they keep trying to offer me $21 for items worth $102! Very disappointing - states easy returns on website - not true at all! Also, because first shirt fit I mistakenly ordered another and a couple of dresses (assuming the others would fit but hadn't yet had an occassion to wear so didn't realize.) None of the 2nd order fit and immediately tried to return - they offered $95 for $184.96 of items that I am tryi8ng to return. DO NOT SHOP HERE!
Tip for consumers:
States easy returns but refusing to refund!!!!
Date of experience: March 15, 2023
I ordered 3 items that took over 2 weeks to receive and very poor communication as to their whereabouts. I tried on all 3 items, of which 2 I instantly did not like the material. The third looked the best but the material was very itchy. I am trying to return and I keep getting offers to give me a portion of my money and to keep the items. UUUUUuuuuugh! The photos on the website does not match much of what is being sent. The return label is definitely not from South Carolina, and the wording of the emails is not your standard English writing. I am still trying to get a return out of this, but will definitely not be buying again. Stay away from them. This is NOT the clothing you are looking for!
I'd rate them lower, but that's the lowest I can go. The worst experience ever on internet shopping.
Tip for consumers:
Go somewhere else. This is NOT the clothing you are looking for! Worst experience ever on the internet.
Products used:
Trying to return all items purchased. One dress, two tops.
Date of experience: March 27, 2023
I ordered clothes, all the same size I've been for 30 years and all of them were way too small. When I contacted this company about returning, they said keep them and we will give you $60 of the $200 you spent. I refused the offer and the will give me $88 of the $200. DO NOT BUY From the Company!
Tip for consumers:
I wouldn't order a pencil from them as their customer service is awful!
Products used:
None of the 5 items I ordered, they were all too small, even though I've worn this size for over 30 years.
Date of experience: October 6, 2023
Do not believ anything Valnio has on their site. I ordered some shirts Two months ago still have not received one item. Shipping says two to four weeks Now 8 weeks. I would never ever buy anything from this comapny again. Told them to cancel my order and return my money but have not heard a word from them. Save your money.
Tip for consumers:
Dont by anything from this company!!!!!!!!!!!!!!
Products used:
Valanio shirts for women or any product from Valanio
Date of experience: March 2, 2023
I ordered two items. They were far too smaill. When I tried to return them for a refund, they said, keep the items and we will offer you a $12.00 refund. My order was $88.11! I have two items I can't use and no refund. Also, the items were shipped from China so clearly they aren't made in South Carolina. Even if the items had fit, the fabric was nothing close to how it appeared in the pictures on the website. Really really cheesie material. Do not order from these guys. Major rip off! Zero customer service!
Tip for consumers:
This company is a scam. Do not purchase anything from them.
Products used:
Their refund policy is a full refund but when you request a refund you get nothing. Zero!!!! They refuse a full refund. They offer a fraction of what you paid for the product and you never even get what they offer.
Date of experience: September 20, 2023
I bought 2 tops from these people. I kept one top and am trying to return the other top that is poor quality and it had a hole in it, so it was defective. I have been going around and around with them to have them send me a return label so I can return the defective top. They refuse to send me the return label. I have now contacted my credit card company and disputed the charge.
I agree with everyone else...This company is a SCAM! DO NOT BUY ANYTHING FROM THEM.
Date of experience: July 5, 2023
BUYER BEWARE! The clothing runs extremely small, and if you want to return it, you have to pay for shipping to DUBAI! Their ads say the garments are manufactured in South Carolina. FALSE. Clearly, this is a horrible, fraudulent company to do business with.
Tip for consumers:
This company should be banned from doing business in the US.
Products used:
None. All of the items were too small.
Date of experience: August 2, 2023
Purchased 3 blouses all size medium. One to small couldn't even get over shoulders, other to large would stay on shoulders. Wanted to return and get money back. They offered me some a refund that wasn't even the cost of one blouse. I just want to return them and get my money back.
Tip for consumers:
Sizes aren't correct. I ordered medium. One to so small I couldn't get it over my shoulders, the so large that it hung off my shoulders, and the last fit my body o.k. but the arms were tight. Still waiting for directions to return and get my refund. They offered my not even the cost of one top. Stay away
Products used:
Tops
Date of experience: March 26, 2023
I bought six different tops and I spent over $300 Canadian. When I bought the tops, I ordered according to actual size that they listed on their website. In my case I ordered a small they were perfect fitting. Did not have any discrepancy from what their website stated. At one point I wanted to change one of the tops, this was before the order had been filled for delivery. Someone got back to me quickly and asked for specifics, so they knew which top to replace it with. Everything went perfectly, and within no time they had change the order and sent me confirmation that the new top I wanted was included.
Shipping was reliable, and informative. I got a tracking number as soon as the items were shipped. I was able to use that tracking item on my own Canadian Canada post as well as a different tracking site if I wanted. The package arrived early in the day exactly when I have been notified it would.
Honestly, I have had nothing but a really good experience with this company. I most definitely would buy again through this company without any hesitation whatsoever.
In regards to where the products are made, I do not have confidence that they are made in North Carolina, and I do see the word China on the tags. However, the clothing items are attractive, well-made, stylish, and feel nice to touch, so it really makes no difference to me where they are made.
Products used:
Ladies tops
Date of experience: August 14, 2023
PLEASE DO NOT ORDER! I ordered from them almost two months ago. I didn't hear from them for weeks and I had no tracking. I was told originally I would have the shirt in 10 days. Finally I sent an email asking for a status. I was informed that one shirt would take an extra 2 weeks so they could ship them now and send the other later or wait for all. I said I would wait. Fast forward a total of 6 weeks and I get my shirts. Two shirts fit to size, the other one is at a minimum 2 sizes too big. It looks like a dress. All 3 shirts are marked as large. I send a request to customer service. I'm first told that they will ship me a new shirt but I have to pay for the shipping - they don't want the old one back. This means I not only paid 41.99 plus tax for the shirt but because they made an error I need to pay for additional $15 shipping? I decline and say I would like a refund on that shirt and I will send the giant shirt back. They reply saying they will give me $15. I say no, I want my refund of $41.99 plus tax and I'll return the shirt or you can send me the correctly sized shirt at your cost At this point I have went back and forth at least 4 times with them replying with ridiculous "offers" for refund., and they end each email with "anything we can do for you." Their last "offer" to rip me off was for $25. Awful experience! I'd be happy to share the emails since they have refused to do the right thing.
Tip for consumers:
Their customer service is a joke! They are trained rip off artists. The ending of their email should be not be "anything we can do for you." It should be "anything we can do to rip you off."
Products used:
Two shirts that are low quality that fit; one shift that is two sizes two big that is useless and they refuse to provide a full refund or give me a correct shirt at their shipping cost.
Date of experience: June 29, 2023
The ad said garments were made in South Carolina which is mainly why I purchased - label clearly states made in china - as such the fabric is crap - some sort of stretchy polyester junk that clings in the most unflattering way to even minor bumps and bulges - and sizing is way off as is typical for "made in china" clothing - not sized for western women - I followed their sizing guidelines but the 3 tops I received were 2 sizes less - sleeves were short and super snug and tight all over - patterns looked great in ad but were a joke - just printed on - and at an average of $30 each were not cheap - I can do better at Kohl's -
Date of experience: April 13, 2023
I wish someone would have honestly reviewed this place before I purchased their GARBAGE clothing! DO NOT FALL FOR THEIR LIES. THEY ARE NOT AN AMERICAN COMPANY and their products are cheap. I'm sending it back. Had to give 1 star to post review...give them none!
Tip for consumers:
Don't order from Valanio.
Products used:
NONE - their clothing is trash
Date of experience: August 16, 2023
This company lies about being an American company making their clothing in South Carolina! They are a Chinese company selling cheaply made clothing. Do not buy from them!
Tip for consumers:
Do not trust any company on Facebook that claims to be an American company! Do your research.
Products used:
Dresses
Date of experience: June 9, 2023
I ordered 3 tops for $99.89. They do not fit, too small. For over a week now I've been going back and forth with customer service. I said they don't fit and asked how I can return them. They offered me a larger size, told me to keep the order and just pay $19.99 shipping and gave me a link for pay pal. The link seemed sketchy and didn't work. So, I told them that and asked how to return and get a refund. They offer me $21 and keep the order. I respond saying no, I don't want the order because they don't fit and I paid $99, not $21! They offer me $31. Then offer me $52 and I kept the same response. Final offer $55 but this time they say I can return if I insist. Yes, I want to return so please give me an address! Email #20, I finally get an address and it's in DUBAI and I shall be " borne" the shipping costs. Once they receive the order they said they will give me a refund. I have no idea what it costs to send to DUBAI but I'm thinking it's a lot. This is where I'm at right now. I did write back saying I thought you were in South Carolina?! I am going to call my bank and try to dispute. As far as the tops, they are cute but extremely thin and run small. I would NOT do business with this company EVER again!
Products used:
Shirts
Date of experience: July 3, 2023
I wanted to return 3 items, that looked pretty cheap. They said they would only refund $45 out of $103.
Very dissapointing will never buy from them again.
Products used:
None
Date of experience: April 6, 2023
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