Valanio

This "company" is a complete scam. I ordered 2 tops and they took about a month to arrive. The quality and style was NOTHING like the pictures they show. So bad, I wouldn't even use them as rags. I emailed to request a return and refund. They offered me $8 to keep them! I wrote again to request a refund and return and got this: Dear customer:
We are really sorry our items are not meet your expectation, we only offer free return for quality problem, not for all returns.
You need to pay shipping cost for return, if you don't want to return, we can offer refund US$13 for your order as compensation, can you keep it?
Anything we can do for you, Please feel free to contact us via *******@valanio.com
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Best regards
Valanio 24/7 Service Team
DO NOT BUY FROM THEM! RUBBISH!

Trying to return the horribly cheap misrepresented items that I purchased. They will not provide me their address. Does anyone know their return address?

Don't fall for the pretty colors and prints in the pictures. The quality is worse than terrible. Paper thin, synthetic, shiny. Way over priced for the quality. And it took over a month to receive.

I am attaching my email response back to Valanio: Customer Service:
My email to you was a simple and honest one and stated that "Items received are not at all what I expected. Material much too light and simply not at all as pictured on your website." Your response of "Sorry. We accept the return with quality problems (damage) and accept the exchange for size problems" is actually what I expected after reading a huge amount of website reviews and warnings against purchasing from Valanio - then finding the large amount of complaints filed with the Better Business Bureau and the FCC. Valanio is using the word "Quality" to mean damage only as stated in your email. Since that is the case the company needs to correct its website and state that - letting customers know up front that if you the customer are dissatisfied with their purchase that's just too bad. For a company or any company to sell online and not expect that customers may not like (for whatever reason) the actual item received is unrealistic. Quality is "Conformance to Customer Expectations". Valanio website states "With decades of retail experience, our founder has learned the best and worst ways a company can operate." CLEARLY the founder missed the boat. Without customers you have no business - and I am willing to bet it won't be much longer that Valanio will be in business AND rightly so.

I purchased 6 items from this company $239.11 in total, the wrong size was sent and they didn't look like the picture, asked for a return label to send back and the address for returns was in Dubai, postage to send it back was $348.22 more that what I purchased. DO NOT BUY FROM THIS COMPANY!
THEY ARE LIARS AND SCAMMERS.

Material was cheap, thin and terrible. Size was nowhere close to true! I was offered $30 & to keep the product that is unwearable! I requested to return for full refund and awaiting a response...

The clothing is not made in the USA as stated on their website. This is misrepresentation and fraudulent.
Stay away from this company and save your time and money.

They are a scam. They don't care if the cloths fit or that it is of very poor quality. The web site offers return for store credit but they don't accept returns. What a scam! DON'T PURCHASE

The sweater is a cheap, flimsy material, not what I expected. Color is not the same red as in photo but a tomato red. Very disappointed. Delivery took a long time but they took the money immediately.

Very cheaply made, clothing does not look like what is advertised. My size medium is more like xl. Very thin and the dress gaps pretty badly and the dress is too big

They send poor quality shirts, nothing like the website, and refuse to accept the returns. Offer you a fraction of the paid price and tell you to keep the shirts. Returns go to Dubai?

This Company may distribute out of a SC warehouse but the clothes are not made in the US. They have no tags, most likely a company out of china. The company goes by many different names but are all from the same parent company. Other names are Azzlee, Keppal, Deuyo, Aderez and there are more, they just keep popping up on facebook ads. I bought 4 dresses from one of these companies called "Lsoru". Total $170. Within 5 days I tried them on and all but one was way too big and were made of thin material. My son said they looked like curtain material. I tried to return 3 of the 4 and they offered me $17.50 refund. We email back and forth and their final was $40 refund and wanted me to keep the dresses to avoid my having to pay a "large" shipping fee. They always answered in the middle of the night (which would be daytime in China) and their composition of English was not good, again pointing to not being based in the US. I ended up keeping the dresses and accepting the $40. I will never buy from any these companies again. If they advertise that they are based in SC, BEWARE!

I purchased 3 items but they are made of very poor nylon material. I have emailed about returning them but have received no response. PLEASE DO NOT USE THIS COMPANY!

Been trying for weeks to get a tracking number I don't think this company is based in North Carolina that's truly a lie

Stay away. Return policy is a joke sizing is incorrect. Poor customer service and slow customer replies.

Says made in USA on website, but shipping from China. Hmmmmm...Something is fishy and not right..

DO NOT BUY FROM THEM. MATERIAL IS CHEAP. WON'T ACCEPT RETURNS. OFFERS A SMALL AMOUNT FOR WHAT YOU PAID. NOT IN USA - LOCATED IN DUBAI.

I placed an order for three items on May 9th based on two pieces of information on their website:

1. "Valanio.com is proud to offer its great products at fabulous prices to customers across the globe. Our products are all made in South Carolina, U.S.
So our products are shipped quickly, and they are all manufactured in and shipped from the United States. In addition to bolstering the US economy by increasing jobs, it also means a speedier delivery for our customers in the U.S. and other countries. What's not to love?"

2. "Easy Return Policy".

This information is completely FRAUDULENT!

First of all, the shipping was not speedy. It took 2 1/2 weeks to get my order. Only two of the three items were sent to me. The clothes I did get did not fit well and I didn't like the fabric at all. When I went to request a return authorization for the two items that I wanted to return and ask about getting credit for the item that I did not received, this is the correspondence that I received from a series of emails:
-"This item has been refunded to your original payment account because it was sold out." (not true-I did not receive a credit.
-"We can give you US$16. Can you accept it? You don't need to return the clothes to us. Is it acceptable?" (my return was valued at $90.08, so I said NO WAY.)
-"How about we make you a partial refund of US$28 as a way to make up for this? Or you can return it to our Dubai address, and the freight will be borne by you." (I have to return clothing that is made in and shipped from South Carolina to Dubai? WTH?)
-"this is the only return address: No 47 107 Sheikh Zayed Road, Dubai, UAE *******0571. Once you send, please give us the return tracking number. We will refund the money ASAP after receiving the package, and we wont bear the shipping cost. We apologize for any inconvenience to this matter. Thank you for your understanding." (After this reply, I went to my credit card to file a dispute due to fraudulent claims on their website and for not getting credit back for the item that I did not receive. I'm currently waiting for the results of that.)

Fraudulent information on their website, terrible return policy and customer service, poor quality clothing. Everything looks great on their site, but don't buy it. You'll be sorry, as I am.

Ordered a Christmas gift 3 weeks ago I was told would arrive in time and have not received the item. Shipping has been stuck in Los Angeles for 10 days. Customer Service no help and no option given to cancel for a refund. Won't be ordering in the future.