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    Valanio

Valanio

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Overview

Valanio has a rating of 1.1 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Valanio most frequently mention customer service, credit card, and return policy problems. Valanio ranks 1882nd among Women's Clothing sites.

  • Service
    68
  • Value
    67
  • Shipping
    68
  • Returns
    59
  • Quality
    65
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
View ratings trends
24
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How would you rate Valanio?
Top Positive Review

“Wow, I was really surprised to see these reviews.”

Jillanne B.
5/4/23

I knew the shipping was going to be about 2 weeks and it came in about 12 days. It was coming from England I believe. I ordered three tops, they were exactly how represented in the pictures. I'm Medium in American clothes and the Medium fit me perfectly. I was really impressed with the quality of the tops and I am so excited to wear them this summer. Also, they kept me informed the whole way with shipping and tracking info. Jillanne Burns

Date of experience: 5/4/23
See positive reviews
Top Critical Review

“SCAM COMPANY”

JAYNE P.
11/26/24

I ordered a jacket. It arrived and it was too small. I started a return process but was told I needed to pay the full cost of a return. Even if I wanted to EXCHANGE the jacket for a smaller size I still would have to pay for return shipping AND the shipping for the new item. Then they did what they always do and offered me $22.00 to keep the item. Right. Why would I want something I couldn't wear? These people are crooks, thieves and scammers.

Date of experience: 11/26/24
See critical reviews

Reviews (97)

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customer service (18)
Thumbnail of user jaynep143
Wisconsin
1 review
0 helpful votes
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November 26th, 2024

I ordered a jacket. It arrived and it was too small. I started a return process but was told I needed to pay the full cost of a return. Even if I wanted to EXCHANGE the jacket for a smaller size I still would have to pay for return shipping AND the shipping for the new item. Then they did what they always do and offered me $22.00 to keep the item. Right. Why would I want something I couldn't wear? These people are crooks, thieves and scammers.

Tip for consumers:
Total scam. They should be prosecuted.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: November 26, 2024

Thumbnail of user shelaght7
California
1 review
0 helpful votes
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October 15th, 2024

I ordered two items and they came to $98 plus, I was told to expect them to arrive within two weeks instead it was five weeks. The fabric was very cheap polyester. The fit was horrible and they didn't look anything like the site. I tried to email them to start a return because they say easy returns and refund. However, nobody would respond to my emails and so I went to PayPal and started a claim against them. At that point they offered me $22 as a refund for my $98 order, then increase to $30. Saying I could keep the clothes, but I wouldn't wear these clothes even if they were free. I would stay far far away from this company.

Service
Value
Shipping
Returns
Quality

Date of experience: October 15, 2024

Thumbnail of user pattyp214
North Carolina
1 review
1 helpful vote
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October 18th, 2024

The website says that they returns are guarateed up to 30 days. I received my blouse, it was too small, the sizing is way Returning items was easy and very happy with money return. Keeping me informed every step of the way. Great company to deal with the company

Date of experience: October 17, 2024

Thumbnail of user debrac1863
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

My first order went smoothly i didn't order as much. Valanio makes sure YOUR first shipment arrives complete, they make sure so you will purchase more later. My second order they messed up, one item was not in the package with the others. They charged me the full anount. When I checked on the missing items there was no response. No communication by phone or email. Its impossible to get a hold of them. This is a scam, do not purchase.

Tip for consumers:
Yes, you can send me the missing item or refund the amount. I have already talked to the credit card company to deny all charges from Valanio.

Products used:
womens tops

Date of experience: August 14, 2024

Thumbnail of user superemb26
New York
1 review
1 helpful vote
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July 23rd, 2024

I paid for express but it took a month. Did not receive in time for my cruise but I would have kept them anyway if they weren't such poor quality material. One dress would be impossible for anyone to get on because of the way the waistband is sewn on. Sizing is way off. Refused to let me return for a refund.

Tip for consumers:
Don’t use this company. Also these are all from china. False advertising

Products used:
None. They all had issues. Was told I could not return for refund.

Service
Value
Shipping
Returns
Quality

Date of experience: July 23, 2024

Thumbnail of user francinew80
Virginia
1 review
0 helpful votes
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July 28th, 2024

I ordered items totaling about $150 U.S. dollars and they were too small even though they were the size I normally. They will not take them back and offered me $20.00 to keep them. WHAT A SCAM...buyer beware, beware, beware.

Tip for consumers:
Valanio is a total scam. The money is deposited in England, the clothes are advertised from a South Carolina company yet are made in China and after weeks of waiting for them, they are not true to size and they offered me $20.00 to keep them.

Products used:
None of the clothes....they were too small and for $150.00 I am stuck with these clothes....with no chance of sending them back and getting a refund.

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2024

Thumbnail of user tripipilat
New York
1 review
2 helpful votes
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June 6th, 2024
Verified purchase

I purchased items in the amount of $90 from Vario. The items are too large, so I contacted them to request a refund. Their response was that they would pay me $15 and I could keep the items. I rejected that. Their second response was they would send me $20 and I can keep the items. I rejected that and told them that I will not negotiate my refund. I requested that they send me a full refund and now they are refusing to respond to any emails. BUYER BEWARE!

Date of experience: June 6, 2024

Thumbnail of user jacquelienea
New York
1 review
0 helpful votes
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May 13th, 2024

I saw ads on Facebook. I should have checked them out. The item I received was not acceptable and I could not get a Return Authorization. They did not recognize the order number that was on their confirmation email. Tried numerous times. Terrible experience.

Date of experience: May 13, 2024

Thumbnail of user jberns1
California
1 review
0 helpful votes
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May 17th, 2024

This company sells nice looking apparel, but has no scruples in conducting business. My wife bought a blouse that had a horrible fit ( She has a model's body). They shipped in a poor fitting blouse. Tried to return it, per their written return policy. They lowballed me twice, then said send it back, and we will give you partial credit.
Don't do business with Valanio.

Tip for consumers:
This company doesn't live up to its policies.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: May 17, 2024

Thumbnail of user kathym2400
North Carolina
1 review
1 helpful vote
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April 1st, 2024
Verified purchase

If there was an option for zero stars, I would choose that. I ordered a top. It took weeks to ship. The tracking number link said it was delivered. I checked my security footage for the date and time and there was no delivery. They insisted it was delivered. Fortunately my credit card allowed me to dispute the charge and returned my payment.

Products used:
I never received the product I ordered.

Date of experience: April 1, 2024

Thumbnail of user mariam3830
Georgia
1 review
33 helpful votes
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March 13th, 2023

They are a scam. They sell the same crappy clothes from China( not Canada or Australia) that don't look at all like the pictures, in several websites. I don't like to give reviews, but if this can help somebody else, it will be worth it. I gave them one star because there is nothing less to give.

Tip for consumers:
It would have been helpful to know they are a scam

Products used:
None. Gave them away.

Service
Value
Shipping
Quality

Date of experience: March 13, 2023

Thumbnail of user jamesm8209
California
2 reviews
22 helpful votes
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February 1st, 2023
Verified purchase

Anyone reading this review should immediately drop this website from their list of possible sellers. Classic bait and switch. Show something that appears to be quality and then ship another. And they won't pay for return and only will offer you a small credit to keep items. Avoid Avoid Avoid

Tip for consumers:
AVOID

Products used:
None. Going to BBB for filing

Service
Value
Shipping
Returns
Quality

Date of experience: February 1, 2023

Thumbnail of user phyllisn124
Illinois
1 review
15 helpful votes
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February 11th, 2023
Verified purchase

I purchased what I thought would be the perfect dress for mother of the bride. It's horrible and they won't refund my money. Crooks don't purchase from them. So disappointed both with the quality of the dress and the company. Plan to contact Department of Justice to see if they can help. By the way they said their office is located in Dubai. Just DON'T, DON'T DON'T buy from them. Selected one because I had to, preferred to not to select any. Wish I had seen these reviews instead of ones on their site.

Tip for consumers:
All I can say is don’t purchase from them. Supposedly their close are made in South Carolina, but it was shipped from the west coast, California to be exact which tells me it came from overseas and not South Carolina. JUST DON’T!

Products used:
I got a poor quality dress and they have offered me $10.00, 14$ (their printed price not mine. Proves they are a foreign country), and finally US$24, their best offer according to them.
They are playing around, while their website offers a full refund if sent within 30 days with a code from them which they refuse to supply.

Date of experience: February 11, 2023

Thumbnail of user kiml1145
GB
1 review
18 helpful votes
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January 13th, 2023
Verified purchase

Do not touch this company with a barge pole! The advertising makes the clothes look lovely but they are not! The fabric is awful, the sizing is wrong and instead of just being able to return them and get your money back, they try to negotiate a lower figure with you while telling you to keep the items - which you don't want! Also these clothes are not made in America as advertised.

Date of experience: January 13, 2023

Thumbnail of user christineg88
South Carolina
2 reviews
18 helpful votes
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March 16th, 2023
Verified purchase

Awful stay away. Impossible to get a refund.I paid $85 for 3 items.They wanted to refund me $14. Kept making offers. Never would give me their address to return. There is no phone number or address for this company.

Tip for consumers:
If you size varies from theirs I would not purchase from them. Their refund policy is awful. You won't get a full refund.

Products used:
None the fit was awful

Service
Value
Shipping
Returns
Quality

Date of experience: March 16, 2023

Thumbnail of user alans1321
Tennessee
1 review
28 helpful votes
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March 25th, 2023

My wife purchased 2 items. They are clearly labeled "made in China". The Valanio's website says their clothing is made in South Carolina. I questioned this on their Facebook page, my comment was removed within an hour! Buyer beware!

We despise dishonest businesses!

Tip for consumers:
Dishonest advertising, mediocre quality at best, poor value

Products used:
Top, dress

Value
Shipping
Quality

Date of experience: March 25, 2023

Thumbnail of user betsyc153
Colorado
1 review
5 helpful votes
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September 11th, 2023

First, the clothes are not made in South Carolina. That's total bs.
Second, the quality of the fabric is awful - completely synthetic.
Third, the sizing is way off.
Fourth, forget about what they say about returns. I tried to return my entire order and they told me to keep it and send $20.00 for shipping of a different size. Customer Service stopped responding when I refused to do that.
Thankfully, I advised my bank of this scam and they reversed the charges. So I got my money back and will donate the 3 shirts if someone wants them. Don't shop with them!

Tip for consumers:
It's a total scam - everything they say is false.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality

Date of experience: September 11, 2023

Thumbnail of user katheriner615
Idaho
1 review
13 helpful votes
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January 27th, 2023

Clothes are not as dressing as shown. They're just t-shirts - even if it looks shiny and dressy it isn't.
Example: Golden Goddess V Neck Long Sleeve Top - it's so pretty, and shiny, as they've overly enhanced their photo's. It's actually a golden baby poop brown t-shirt. It does have sparsely sequenced sleeves. But it's not a shiny dressy top.
They refuse to give a return authorization or a refund for the 3 tops, I received, which are not as shown.
Unless your wanting over priced bland t-shirts, I do not recommend purchasing from this company.

Tip for consumers:
That the photos of their clothing are overly enhanced and not what you get. Also, that they refuse to accept returns or make refunds.
They also blocked me from leaving a review of the service.

Products used:
None. Purchased what appeared to be dressy tops. But were just t-shirts. They're repackaged in hopes they will reconsider. So, I'm unable to provide a photo.

Service
Value
Returns
Quality

Date of experience: January 27, 2023

Thumbnail of user cindy.r
Illinois
1 review
6 helpful votes
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August 7th, 2023
Verified purchase

I thought the tops I received were cute but they weren't even close to correct size, a red flag for made in China and not South Carolina. Their website says easy returns but it is quite the opposite. I, too, keep getting refund offers but not close to what I paid and the tops don't work, I need my money back! Unfortunately, my credit card company will take the hit and reimburse me. Do not buy from this company.

Products used:
Tops

Service
Value
Shipping
Returns
Quality

Date of experience: August 7, 2023

Thumbnail of user dorothyh1129
Wyoming
1 review
4 helpful votes
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December 31st, 2022
Verified purchase

First the very cute tops you see are misrepresented. They look like they're really something special and all they are is printed material second of all they use fraudulent labels so you pay shipping to them and then when you receive the package you are charged another $11.75 shipping because they reuse the same tracking labels so everybody that gets a package has to pay an additional shipping fee last I somehow don't believe this is a USA company they claim but I'm pretty sure they're China based. My order was supposedly shipped December 5 and I got it like December 27 long time when it comes from the Carolinas in the US

Tip for consumers:
Don’t do it. You’ll pay shipping plus a fraudulent shipping label will be attached when it does arrive. Cost you more money than the product sadly is worth the money you pay.

Products used:
The substandard blouses

Service
Value
Shipping
Quality

Date of experience: December 31, 2022

Thumbnail of user robynt112
New Jersey
1 review
6 helpful votes
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January 3rd, 2023
Verified purchase

I was not happy with the quality of one of the items I've ordered and wanted to return. They say it's too expensive to ship back and offered $5 for a $40. It took forever to ship. Supposedly the items are made in USA. I think that's a lie

Tip for consumers:
Be careful. You cannot return.

Products used:
Shirt

Service
Value
Shipping
Returns
Quality

Date of experience: January 3, 2023

Thumbnail of user susant2719
Canada
1 review
0 helpful votes
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July 10th, 2023

I bought 2 items. The blue dress is very nice and fits me well. I will wear this to a wedding next weekend. I only bought the white blouse so I could get free shipping. But the size is wrong and I want to return it or if they want I picked another top for an exchange but there is no return address. The only one I have is in Ontario where it was sent after first place but the tag is underneath and I can not read it.Then to my Province. The tracking was very good and came in 2 weeks. Last year I ordered 3 tops giving one to my friend for Christmas and she loves it. Unfortunately the other 2 tops I said xl but should have said a size larger now the 2 tops hangs in my closet. I really wish I looked at these reviews before I ordered. When I asked for a return address they did not send it to me.

Products used:
Dress

Service
Value
Shipping
Returns
Quality

Date of experience: July 10, 2023

Thumbnail of user suedobbins665
New Jersey
1 review
2 helpful votes
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May 23rd, 2023

Sizing is off with the top not matching the bottom. I ordered an xl and the top fits like a medium. Protect your $$ and go with Amazon and its hassle free return policy. It's been 3 weeks and we're still fighting about returning the items.

Service
Value
Shipping
Returns
Quality

Date of experience: May 23, 2023

Thumbnail of user teresas2029
South Carolina
1 review
0 helpful votes
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February 11th, 2024

I've been trying to get a return authorization for both shirts only to be told thru their online chat that I can keep both and get a 9 dollar credit. I don't want to keep two shirts that are too small and what would I do with a 9 dollar credit?! They will not reply to emails and it takes days to get answers through their online chat!

Tip for consumers:
Horrible customer service. Forget trying to get a return authorization or replies to emails!

Products used:
Two identical shirts in two different sizes that do not fit. Their size chart is terribly wrong!

Service
Shipping
Returns

Date of experience: February 11, 2024

Thumbnail of user audreys547
New Jersey
1 review
8 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

I ordered 4 tops. 3 I actually have kept and worn. The 4th one I have been tryimg since they arrived to return. NO paperwork was included inside or outside of my packaging. No name or info on any of the tops either. When you try to return they require your Order number but with no paperwork you can't/ They don't answer your emails and via phone same issue. I won't order again as customer servous is NON EXISTENT!

Tip for consumers:
Only order if you are 100% positive you will like it and they will fit. IMPOSSIBLE to return. No paperwork inside or on their shipping label. No order number given and they require this for any returns. Will not answer my emails and phone is same issue, no order number you get nowhere.
I did like 3 of the 4 tops. Not the highest quality but not the lowest either. Pretty and comfortable. What a shame they have such horrible customer service as I would have ordered again.

Products used:
TOPS.

Service
Value
Shipping
Returns
Quality

Date of experience: March 15, 2023

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