• VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.8 stars from 7,150 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    641
  • Value
    281
  • Shipping
    282
  • Quality
    4797

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 96.7%
Positive
2,527
Neutral
44
Negative
41

Instant Feedback

11,199 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

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Top Positive Review

“This experience was one of the best in my life!”

Kayla S.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reviews (7,150)

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Reviews that mention popular keywords

vampire freaks (461) quality products (141) delivery time (40) tripp pants (57) customer service (458)
Thumbnail of user shaynad27
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Shipping was exactly as stated. Unfortunately the product was not. WAY too small for big chested women. So now I'm stuck with something I can't wear. Great quality and super cute though but runs very small.

Thumbnail of user ryank1213
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Fast shipping and exactly as described. Pants fit great! They even threw in some fun stickers and a free pen. Been shopping with Vampire Freaks for years, great company. Will continue to shop with them!

Reason I chose this business:

Used to shop at their store in New York before it closed. Am friends with Jet and Annabel. Great customer service. :)

Thumbnail of user brooket203
1 review
1 helpful vote
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October 11th, 2024
Verified purchase

Vampirefreaks has awesome prints shirts! The fabric is soft and comfortable. Plus, easy returns if the size isn't right! My husband loves his long sleeve shirt and I love the woman's cross back tank tops!

Reason I chose this business:

Halloween inspired shirts

Thumbnail of user lindss8
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Fast shipping. It was easy to find clothes that I was looking for. I also enjoy the cute little goodies you get with every purchase. Very simple for returns and exchanges. Looking forward to buying from VampireFreaks again soon. Would definitely recommend to your local vampires. ;)

Reason I chose this business:

They have the style of clothes I am searching for which are extremely comfortable. Exploring VampireFreaks site made me feel welcomed, seen and heard.

Thumbnail of user amethystm3
0 reviews
1 helpful vote
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October 16th, 2024
Verified purchase

Honestly was being nice doing this review and kind of annoyed I have to type stuff instead of just leaving 5 stars lol but the shirt I ordered was nice and long and very breezy I love it. And my shorts were actually the right size! Shopping larger sizes is always so annoying so really happy with their charts being accurate

Thumbnail of user spookycakesb
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I love my ghost shirt, but I wish the sleeves had the regular cuff kinda finish, rather than a basic hem. The stickers are rad, I kept one and gave the other to my son. The cute little syringe pen was a fun surprise. The backpack is really cute, but I can't report much else about it, yet, because it's for my son's birthday, in November.

Reason I chose this business:

My son really liked the black cat backpack with speakers and they were almost sold out… so I got it for him, for his birthday. I just happened to see some stuff I really liked, too.

Thumbnail of user matthewe669
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I've ordered from Vampire Freaks several times and have always been pleased with the speed and accuracy of their deliveries. The fact they always include complementary little goodies with your order is also super cool.

Thumbnail of user gavinb166
1 review
0 helpful votes
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September 8th, 2024
Verified purchase
• Updated review

Great products and loads of variety.
Excellent business. Quick shipping and packaged well. Packages arrive safely to us in Australia. Very happy with the quality of our orders and highly recommend VampireFreaks!

Reason I chose this business:

Excellent business, repeat customer, tonnes of awesome stuff on their website.

Awesome experience
January 11th, 2024
Verified site experience
• Previous review

Awesome experience. Very happy.

Reason I chose this business:

They are an awesome business and have great products. Deliveries to Australia are very prompt and efficient too.

Great shopping experience
November 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great range of clothing

Thumbnail of user summerm129
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

Packaging is always secure, my order always ships and arrives fairly quickly, and I always get a few free vampire freaks stickers, a rubber bracelet and their cute little syringe pens (I have a collection of all the different colors at this point). All my products have always been good quality too. All in all vampirefreaks is a great store that I would recommend and will continue to buy from! 💜

Reason I chose this business:

I’ve shopped here multiple times before and there are lots of products I like.

Never had any issues
May 14th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Awesome spooky products with Mother’s Day sale.

Thumbnail of user cleoc47
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Loved it! This is my second time ordering from vampirefreaks, bag came so quick and exactly as described— way bigger than expected and i can easily use it as a backpack being a Highschool student. Also gets me so many compliments :)

Reason I chose this business:

Bought from them before and like the service, plus they were selling the specific brand i wanted.

Thumbnail of user ruekiad
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

These boots are great! They work perfectly for my Stolas Cosplay and are fairly comfortable. I went a whole day at a con and had no issues, I even ran in them. The quality is good and I was kept up to date on every step of the shipping. I will definitely be buying from here again.

Reason I chose this business:

I was looking for a decent pair of platform boots for a cosplay. This seemed like the shop to check out for that.

Thumbnail of user jayc1281
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

I love the bathing suit I ordered. Really the only issue I have is with the arm holes being pretty low so when I adjust my chest, it spills out a lot on the sides. But I plan to wear a bikini top underneath to help. Other than that, if fit perfectly!

Reason I chose this business:

I love the styles and options on here. I also love how size inclusive the clothing is. Helps me express my gothic style while not having to worry about whether or not it will fit me

Thumbnail of user alexs2627
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

The hardest part was figuring out my size. And they still had it. A lot of places don't which is discouraging (I got small feet so I am stuck in women sizes often). Simple find a pair of boots I vibed with, selected the size and then that was it. Very easy, no issues.

Reason I chose this business:

Been my go-to to rebuilding my wardrobe as I return to the scene. It was not a phase.

Thumbnail of user mikoe1
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

10/10, I've been searching for clothes like this for a while and they're perfect. Shipping was pretty expensive but it was worth it. I accidentally ordered a pair of pants in the wrong size which was a bummer though.

Thumbnail of user jessicah2793
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Love all my products. The free backpack my daughter absolutely loved. I had to get the new dead inside sweatshirt that was what started my purchase and of course had to add from there. Your products are amazing and very well made.

Reason I chose this business:

I saw a shirt of yours on tik tok and looked you guys up and fell in love with all of your products.

Thumbnail of user sarahm4070
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

You had exactly what I was looking for at a lower price than on other sites. I also really appreciated the new customer discount and free shipping. Order was correct and arrived in a timely manner. I have no complaints. Thanks!

Reason I chose this business:

Price and discounts

Thumbnail of user jonathanm1939
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Awesome stuff, the clothes are all inclusive and plus-size friendly. Easy to navigate site, fast shipping, even the packaging was their own custom thing, which was really cool. My shirts are so comfy and fit perfectly. I love them. I'd happily shop here again.

Reason I chose this business:

Cool stuff and the shirts go up to 5XL, which is really rare to find

Thumbnail of user alissah71
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

I absolutely love this clothes and accessories this company offers. I also have found that customer service goes far and beyond my expectations and they quickly and professionally take care of any issue you may have. Clothing is quality made and I highly recommend supporting this business.

They get back with you extremely fast and work with you until your issue is solved.

Reason I chose this business:

I saw an ad on Facebook and I loved the designs I saw. I've ordered several times after that because of the quality of the clothing sold.

Service
Thumbnail of user t.s14
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

This was my first order with VampireFreaks.
My experience, start to finish, was a solid 5 stars.
I found:
-accuracy in detail/measurement of products
-swift, accurate and seamless delivery
-excellent items! I was VERY pleased with quality and NO gross "chemical" smell ("cat urine" smell? Nope!👍) *exception: extremely faint 'new clothes smell (similar to Walmart/Forever 21/etc new clothing) which I personally enjoy, perhaps others may not. Nothing a day or two out of packaging wouldn't fix🤷🏻‍

Very satisfied! I will be ordering again, based on my experience

Thank you, VampireFreaks!

Reason I chose this business:

Unique/alternative items.

Thumbnail of user amberlynned
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

I absolutely love the products I have purchased from Vampire Freaks. The items are made well and definitely feed your inner goth! I'm so excited and happy to have found your shop. I am now a forever customer.

Thumbnail of user alishar112
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Everything was great, I found what I needed via internet search that brought me to your site. I found another item I wanted. The shipping was fast, the products were as expected, but you keep sending me messages and I don't want to stay in touch. Please stop.

Reason I chose this business:

You had the product I was looking for.

Thumbnail of user meganr828
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Transactions were very easy and simple. I needed to exchange a skirt due to sizing issues. The process of requesting the exchange, getting the item back to Vampire Freaks, and getting another size back took as little as two weeks. Now I wear it all the time! Thank you so much!

Thumbnail of user eloiseb37
1 review
0 helpful votes
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September 18th, 2024
Verified purchase
• Updated review

I loved all my items especially the Terrifier stuff and the sweatshirt. Thank you for providing quick and pleasant customer service as well as quality items. I had an issue with an order from a couple years back and you guys have really stepped your game up since then and it's a very much appreciated. I hope you guys stay in business for a long time!

Reason I chose this business:

Because of their unique items. I hate buying $#*! other people have or fall into fads. I like having unique pieces that fit my taste and personality.

Service
Shipping is horrible
August 21st, 2023
Verified site experience
• Previous review

Shipping is horrible. I paid for extra shipping and never got the package :(

Thumbnail of user dusting217
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Item arrived on time & was enclosed within an awesome black plastic bag with old school monster images. I liked these H.P. Lovecraft sweaters so much that I ordered two separately & they both had cool black bags with monster images such as the Wolf man & Frankenstein. They both included extra goodies like a wristband & stickers. The sweaters themselves are fantastic material & the Cthulhu graphic doesn't seem to be of cheap make or material. These sweaters were made to last a long time. Thanks again for the great deal & discount. I highly recommend buying from VF

Reason I chose this business:

They have a wide selection for those who like goth/vampire lifestyles

Thumbnail of user christiana577
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

I really did enjoy the products especially the stickers. For Dragoncon, I handed out alot of your stickers to con goers and children alike. They really do love them. I would definitely keep get more stickers to use at home or even at concert sto brighten someone's darkest days. Your customer service provider is fantastic and please give her a raise. She helps me out all the time and gives great answers.

Reason I chose this business:

You guys are best brand for gothic appearl for shirts, pants, makeup, accessories including stickers. I keep looking you guys up all the time for deals and new things. The design is awesome and commercials are spooky.

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 14 days

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