• VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.8 stars from 7,153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    640
  • Value
    281
  • Shipping
    282
  • Quality
    4796

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 96.7%
Positive
2,530
Neutral
44
Negative
41

Instant Feedback

11,199 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

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Top Positive Review

“This experience was one of the best in my life!”

Kayla S.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reviews (7,153)

Rating

Timeframe

Other

Reviews that mention popular keywords

vampire freaks (461) quality products (141) delivery time (40) tripp pants (57) customer service (458)
Thumbnail of user suzannes709
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

Vampire Freaks is a great store for those who are goth or punk.

Reason I chose this business:

I used their website for a while when it was a forum. I'm happy the online shop is still around, but saddened the forum was gone.

Quality
Thumbnail of user emilyh556
1 review
0 helpful votes
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March 17th, 2021
Verified purchase
• Updated review

You're doing great, love how fast and easy my experience was.

Reason I chose this business:

Emails about new stock

Value
Shipping
Quality
You're doing great, love how fast and easy my experience...
February 25th, 2021
Verified site experience
• Previous review

You're doing great, love how fast and easy my experience was.

Reason I chose this business:

Emails about new stock

Thumbnail of user simonm359
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Ordering was fast and easy! Love the hand warmers I got!

Reason I chose this business:

I saw that they sold some arm warmers I thought were really cool and hadn’t seen anywhere else

Quality
Thumbnail of user davide2125
1 review
0 helpful votes
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June 25th, 2022
Verified purchase
Reason I chose this business:

Excellent product I really like your accessory line

Quality
Thumbnail of user sherryb465
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Excellent! Quick, easy ordering, fast delivery, awesome jacket!

Reason I chose this business:

They really have unique items you just can't find anywhere else.

Quality
Thumbnail of user mechelles4
2 reviews
0 helpful votes
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June 25th, 2022
Verified purchase

Love you guys
Fast shipping and packaged great
I will be back for lots more!

Reason I chose this business:

Selection and price

Quality
Thumbnail of user tawniw3
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

Awesome online shopping experience. Fast delivery, and quality stuff. Tons of cute extras, too.

Reason I chose this business:

I'm a returning customer. You never disappoint.

Quality
Thumbnail of user kalil13
1 review
0 helpful votes
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August 4th, 2021
Verified purchase
• Updated review

I love the old school baggy tripp pants! Excellent.

Reason I chose this business:

They are the best site for tripp NYC pants

Quality
I love the old school baggy tripp pants!
July 23rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

They are the best site for tripp NYC pants

Thumbnail of user julied1019
2 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

Fast and easy. Quick delivery. Would recommend no problems whatsoever.

Quality
Thumbnail of user viktork51
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Simple, quick and satisfactory. Will be using this service again.

Reason I chose this business:

Searched Google for my desired product, VF had exactly what I was looking for. Great quality for a fair price.

Quality
Thumbnail of user davidm6644
1 review
0 helpful votes
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December 25th, 2021
Verified purchase
Quality
Thumbnail of user jamesr3669
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

No problems encountered. Fast delivery, good quality.

Quality
Thumbnail of user deannaj110
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

My experience was fine. That's all I have to say about that.

Reason I chose this business:

My sons style

Quality
Thumbnail of user andreab1160
1 review
0 helpful votes
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December 24th, 2021
Verified purchase
Reason I chose this business:

I like they’re style of clothes and accessories and prices

Quality
Thumbnail of user katieh429
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Definitely buying from again! Super fast shipping n cute packaging!

Reason I chose this business:

Shop small:-)

Quality
Thumbnail of user aidah40
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Pants fit perfectly, which is always a risk, so I'm super happy!

Reason I chose this business:

Wanted red plaid pants.

Quality
Thumbnail of user kennethh1312
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Easy to find what I was looking for and showed up sooner than expected.

Quality
Thumbnail of user jaxf3
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

A few stitches are coming loose but can easily be repaired by hand

Quality
Thumbnail of user ivanp231
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Bought a jacket love how comfortable it feels will buy more

Reason I chose this business:

Liked the items

Quality
Thumbnail of user jenniferc3161
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

I love Vampire Freaks. They have a wide selection of products. Shipping is FAST!

Reason I chose this business:

They always have the perfect gifts for myself (self love) and others I love!

Quality
Thumbnail of user raquelr124
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

Easy transaction and fast shipping. Overall great experience

Reason I chose this business:

Wanted plaid jeans.

Quality
Thumbnail of user jujur3
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

The pants arrived faster than expected and fit perfectly. Very happy with my purchase

Reason I chose this business:

They’re such a cool site and carry Trippnyc

Quality
Thumbnail of user tracyc884
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Fast shipper= excellent product my daughter loves the sweatshirt

Quality
Thumbnail of user silvers137
1 review
0 helpful votes
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June 21st, 2022
Verified purchase
• Updated review

Trustworthy site, helpful understanding staff and oh so gorgeous products ‍

Reason I chose this business:

Got another email on what’s new and saw a bathing suit I really liked.?

Quality
First package never came but you refunded so I made...
June 24th, 2022
Verified purchase
• Previous review

First package never came but you refunded so I made another purchase, the free things was a very kind surprise for sure, one of my items did not show but you guys threw in a different product instead, I which turns out is fine cos it's a cute one anyways.

My package never showed up so I had to contact a few times for what to do. I was terrified by the first response of I’ll need a police report for stolen mail cos I didn’t know if it was stolen or lost and i don’t want to make contact with police unless someone is dying ._. I’m relieved I got the refund so I could try again, I’ll make sure to pay for that extra package insurance thing next time cos the stuff I got is super cool, thank you again for not being a scam site

Reason I chose this business:

I must try all the goth online stores at one point or another and who wouldn’t with the name VampireFreaks? Gorgeous options

Service
Quality
Thumbnail of user chrisg1865
1 review
0 helpful votes
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June 21st, 2022
Verified purchase

Very fast delivery. Great customer service. I highly recommend this shop

Service
Quality

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 14 days

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