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    VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.9 stars from 7,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    671
  • Value
    281
  • Shipping
    282
  • Quality
    4793

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 96.8%
Positive
2,800
Neutral
55
Negative
37
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Instant Feedback

11,192 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

Date of experience: 1/3/24
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Top Positive Review

“This experience was one of the best in my life!”

Kayla Q.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Date of experience: 12/20/23
See positive reviews

Reviews (7,622)

Rating

Timeframe

Other

Reviews that mention popular keywords

vampire freaks (261) quality products (118) tripp pants (37) delivery time (36) customer service (355)
Thumbnail of user amberc518
Virginia
1 review
0 helpful votes
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January 28th, 2022
Verified purchase

Easy to use thanks! The shoes are great. Too small so I'm sending back for an exchange.

Reason I chose this business:

My daughter loves your store

Service
Quality

Date of experience: January 28, 2022

Thumbnail of user kellym1210
Minnesota
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

Loved them all. The masks are fabulous and nice quality.

Reason I chose this business:

VampireFreaks... what more can I say!

Quality

Date of experience: April 30, 2021

Thumbnail of user michellel966
Alaska
1 review
0 helpful votes
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December 13th, 2020
Verified purchase
• Updated review

Thank you for my return and helping me when I needed an exchange. Great service!

Reason I chose this business:

Daughter loves

Service
Value
Shipping
Quality

Date of experience: December 13, 2020

Thank you for my return and helping me when I needed...
December 1st, 2020
Verified site experience
• Previous review

Thank you for my return and helping me when I needed an exchange. Great service!

Reason I chose this business:

Daughter loves

Date of experience: December 1, 2020

Thumbnail of user edd367
Washington
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Good to go. Very satisfied. I will order again most definitely

Quality

Date of experience: December 18, 2022

Thumbnail of user heidig273
Pennsylvania
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Awesome stuff- One of my daughter's favorite stores! Fast delivery too!

Reason I chose this business:

On daughter’s wish lisg

Quality

Date of experience: December 17, 2022

Thumbnail of user rebeccam2412
New York
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

Nice merchandise easy to order and came quickly...

Quality

Date of experience: December 17, 2022

Thumbnail of user roxyb21
Texas
1 review
0 helpful votes
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December 19th, 2020
Verified purchase

Great prices, fast shipping, I absolutely love the brands they carry.

Reason I chose this business:

Prices and brand availability

Reason I chose this product:

I’m goth, the products feed my dark soul.

Value
Shipping
Quality

Date of experience: December 19, 2020

Thumbnail of user jessicab3065
Georgia
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Fast shipping and I love the freebies that came with my order

Reason I chose this business:

Hot topic used to be my go to store for goth/punk look but lately hot topic turned into more of a Disney store. I'm so glad I found vampire freaks on Facebook. Vampire freaks definitely has what I'm looking for

Quality

Date of experience: December 18, 2022

Thumbnail of user izzyw13
Izzy Z.
Washington
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Items only took like a week to arrive and everything is really high quality!

I emailed them to see how long it would take for my package to arrive and they not only gave me an accurate estimate but emailed me back first thing when they knew it was delivered to make sure I got it.

Service
Quality

Date of experience: December 16, 2022

Thumbnail of user rodneyl159
Texas
1 review
0 helpful votes
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January 11th, 2022
Verified purchase
• Updated review

Nice product and shipping did not take very long, will definitely buy there again

Quality

Date of experience: January 11, 2022

Nice looking merchandise
December 29th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Availability

Date of experience: December 29, 2021

Thumbnail of user victoriam1210
Arizona
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Easy to use website, great design. Just overall fantastic.

Reason I chose this business:

VampireFreaks is a great place for the style of clothing I want to wear :D

Quality

Date of experience: December 16, 2022

Thumbnail of user micahb95
Oregon
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Great site, good overall experience.

Highly recommended!

Reason I chose this business:

Spooky spooky goth fun times.

Quality

Date of experience: December 15, 2022

Thumbnail of user marlinf17
Arizona
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

This was a great find I love the pants
Will be back for another purchase

Reason I chose this business:

I liked the name it’s cool

Quality

Date of experience: December 16, 2022

Thumbnail of user michaelm10918
New Jersey
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

My experience was great. Everything arrived quickly and in perfect condition

Reason I chose this business:

They had what I wanted

Quality

Date of experience: December 15, 2022

Thumbnail of user kirstinz2
Colorado
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Loved the dress! Shipping was fast and I received my order in a very timely fashion.

Reason I chose this business:

Love the assortment of alternative clothing.

Quality

Date of experience: December 15, 2022

Thumbnail of user michaelh6380
Delaware
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Well described and fast shipping! Would buy from again!

Quality

Date of experience: December 19, 2022

Thumbnail of user stepheny443
Texas
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Extremely happy with the products. Amazing detail and everything came on time

Reason I chose this business:

Love the designs etc

Quality

Date of experience: December 18, 2022

Thumbnail of user melav1
California
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Exactly what I purchased. Good quality and fast shipping.

Reason I chose this business:

Nice designs

Quality

Date of experience: December 15, 2022

Thumbnail of user jamesf3562
New York
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

The experience was fast and excellent. I didn't have to use customer service.

Quality

Date of experience: December 18, 2022

Thumbnail of user simonm359
Colorado
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Ordering was fast and easy! Love the hand warmers I got!

Reason I chose this business:

I saw that they sold some arm warmers I thought were really cool and hadn’t seen anywhere else

Quality

Date of experience: June 25, 2022

Thumbnail of user davide2125
New York
1 review
0 helpful votes
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June 25th, 2022
Verified purchase
Reason I chose this business:

Excellent product I really like your accessory line

Quality

Date of experience: June 25, 2022

Thumbnail of user mechelles4
Utah
2 reviews
0 helpful votes
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June 25th, 2022
Verified purchase

Love you guys
Fast shipping and packaged great
I will be back for lots more!

Reason I chose this business:

Selection and price

Quality

Date of experience: June 25, 2022

Thumbnail of user pennyh213
California
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

Everything was great. Just wish it didn't take so long to get here.

Reason I chose this business:

Good variety for my kids.

Quality

Date of experience: January 9, 2022

Thumbnail of user donnag1670
Florida
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Straightforward intuitive. Quick shipping. We'll packaged

Quality

Date of experience: June 29, 2022

Thumbnail of user mikellh3
North Carolina
1 review
0 helpful votes
  • Send Message
January 14th, 2022
Verified purchase
Reason I chose this business:

Awesome quality merchandise

Quality

Date of experience: January 14, 2022

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 10 days

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