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VampireFreaks has a rating of 4.8 stars from 7,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 days
11,199 reviews
I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!
This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.
This was my first time ordering from VF and I was really impressed with the fast shipping. When it came to making an exchange on an item for a different size, it was fast and easy and got the new size in good time.
Great in responding back asap and help with exchanges and returns.
I was going to Sick New World and wanted a outfit
Coolest vampire freaks on the planet. Love my new boots. Thank you guys for being the best
Very friendly and professional... Addressed my issue and fixed it promptly
I don't remember, but you had what I wanted
Fast shipping, great packaging. Package came as expected.
It came perfectly wrapped no damage and loved all the extras!
I found VF on Instagram and saw they were having a give away so I entered. Then I started looking at their site and ended up adding $800 to my cart. I don't have the money but I absolutely am obsessed with their clothing and everything. I won the give away so I can't wait to purchase more.
I never received shipping information and it arrived in the mail in greater than 15 days
My daughter saw the top at Hot Topic but they were out of her size so I ordered from the site
* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quick efficient Love the design but looks a little brighter online called. It could be better overall love it.
I love everything about this store except when they ship with USPS and slow shipment take forever to get here but that's not really their fault.
I forgot to add my VIP discount on a weekend, requested my order be cancelled so I could reorder with discount and they took care of it right away even though it was a weekend. Couldn't be happier with their customer service.
They have my bat stuff and I love bat, cats and rats.
I love all the options you have in your store from gloves to even decorating your home. And with the hoods I have already bought, they are so comfortable to where I'm wanting to always buy more and with all the designs to pick from.
I choose VampireFreaks because I feel like this is where I could buy the stuff I truly want and I love the designs of your merchandise
Not your fault but FedEx lost my package and then it had to be sent again, it then changed carriers several times and I had to pay almost $40 in duties and taxes. I live the clothes but the overall experience has somewhat put me off to buying again
I didn't get a response
I saw a lot of my friends buying clothes from here
* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I always enjoy ordering from you all. The process is quick and easy. The products are great and super fast shipping.
Shipping, was fast. The quality is on-point, I don't have anything to complain about, I will be placing another order,
Cool shirts, and shoes
Amazing products, fast delivery's, great at keeping me up to date on my orders. My favorite online store by far.
Absolutely obsessed.
Love the fast shipping and the stuffed animal is amazing! Will deff buy from them again!
Love their stuff!
This cup had a lil chip but it came in one piece so I'll take it 😂
The best people work here for sure
Customer service was top notch
I absolutely love this store. Great products and fast shipping.
Because they have all my goth needs.
My items arrived much faster than I anticipated, and in great condition. I'm very satisfied with the quality of both.
I have a niche collector hobby (lady vases), the Bride of Frankenstein and Elvira vases are great, quirky, and interesting additions to my collection
Purchased as a birthday gift for my wife! We both love them!
Excellent positive remarks love the store positive nothing wrong with vampire freaks
Great smooth quick
Great prices sexy boots
Bought nice boots become vip enjoying the look of them by demonia
The return process was very easy to understand, and it was fast!
I like the goth/emo aesthetic and the store peaked my interest.
Great quality & fast service! I was very surprised by how quickly my purse arrived! And the quality! 💜
I used be on the old VF social media, and followed VF on other platforms. I happened to see an ad for the purse, in my favorite color!
My daughter is very pleased with the pants it's just we thought the chains on them would made differently.
For the size choices and style.
Clothing was sized well, fashionable, and just as advertised. Delivered securely, and in a timely manner, considering the distance.
Cuz I'm alternative
The ouija skull pouch and plague raven pen were great! Both were immediately loved by the recipient.
For the creepycute vibes and unique gift options that fit my creepy, cute & unique friend.
Ordering was easy, the dress came in the mail quickly. I got some little freebies like a pen and stickers. I'm happy!
Because I loved the dress
It was amazing, very very easy and fast shipping for international. Love all the freebies that came with it.
They had the item that I wanted in stock and the international shipping was fairly cheap
Gain trust and grow your business with customer reviews.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
