• VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.8 stars from 7,153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    640
  • Value
    281
  • Shipping
    282
  • Quality
    4796

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 96.7%
Positive
2,530
Neutral
44
Negative
41

Instant Feedback

11,199 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

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Top Positive Review

“This experience was one of the best in my life!”

Kayla S.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reviews (7,153)

Rating

Timeframe

Other

Reviews that mention popular keywords

vampire freaks (461) quality products (141) delivery time (40) tripp pants (57) customer service (458)
Thumbnail of user juniperr3
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
Reason I chose this business:

Heard amazing things about it, things that turned out to be very very true!

Thumbnail of user jonathand1143
1 review
0 helpful votes
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October 23rd, 2024
Verified purchase

Delivery was fast and loved the extra items they put with your order!

Reason I chose this business:

Has a style of clothing that is hard to find elsewhere and has very good designs :)

Thumbnail of user jaxxsonz
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Package came in timely manner and I absolutely loved my order!

Thumbnail of user shirieh
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Always quick and great quality easy to shop with variety of sizes

Reason I chose this business:

Items are adorable

Thumbnail of user savanaha3
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Was pleasantly surprised by the quick delivery time! Would definitely order from here again

Thumbnail of user kaywittyp
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Good quality. Shipped fast. Co-worker loved it. Great store!

Reason I chose this business:

My co-worker likes the aesthetic

Thumbnail of user rachelc1621
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Order arrived fast. All of the pieces I got were good quality and fit as expected.

Thumbnail of user kaitlinb80
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Fast delivery and I love the VF swag! Thanks for being a reliable place to get Tripp pants

Reason I chose this business:

Tripp pants

Thumbnail of user mindys223
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Great service and even greater product! I absolutely love my new wallet.

Thumbnail of user amandag1986
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

All items received not damaged and well packed. Delivery time was on point.

Reason I chose this business:

Unique merchandise that is hard to find elsewhere.

Thumbnail of user juttaj10
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Huge fan of Vampire Freaks! Their apparel is awesome, great quality and good prices.

Reason I chose this business:

Love their designs, ridiculously creative!

Thumbnail of user richardk3608
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Great items and fast delivery. The site was easy to navigate.

Reason I chose this business:

You have unique items I can't find anywhere else.

Thumbnail of user stevene600
1 review
0 helpful votes
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October 4th, 2024
Verified purchase
• Updated review

Absolutely love them and everything they have done for me.:-)

Reason I chose this business:

Because I have been with vampire freaks for a long long time that's why.

It has always been a wonderful shopping experience...
November 23rd, 2023
Verified site experience
• Previous review

It has always been a wonderful shopping experience on vampirefreaks.com

Vampirefreaks always has what I'm looking for and though...
October 20th, 2023
Verified purchase
• Previous review

Vampirefreaks always has what I'm looking for and though the prices are a bit expensive I still love how I can utilize my affirm app to help me out with getting large orders.

I had one issue not too long ago involving the wrong size platform shoe. But they gave me some good directions on how to the problem fixed and without any cost to me.

Reason I chose this business:

They are the only place I know that sell tripp pants that I like so that's why I chose them. Heck, I used to have an account with them before they ever became a clothing store.

Service
Quality
Love it!
May 29th, 2023
Verified site experience
• Previous review

Love it! Love it!

Reason I chose this business:

Because of the Memorial discount.

It's been great
February 5th, 2022
Verified site experience
• Previous review

It's been great. No complaints here.

Reason I chose this business:

Because they always deliver great service.

Well my shopping experience has been quite interesting
December 25th, 2021
Verified site experience
• Previous review

Well my shopping experience has been quite interesting. It's very easy to shop online so that's great and I do love the customer service that comes from this site because they have helped me in the past. I'm still waiting for one of my orders to come in but you know 4 to 8 business days you have to wait before it actually ships. I'm sure one of these days I will try and select the priority mail to see how much better that works.

Reason I chose this business:

Because they deliver the best. Maybe not the cheapest but certainly the best. So far...

So far I'm truly enjoying everything VampireFreaks...
December 16th, 2021
Verified site experience
• Previous review

So far I'm truly enjoying everything VampireFreaks has to offer and I hope to purchase more in the future. Keep the products coming! Love them all!

Reason I chose this business:

Duh! This store is bomb digged. LOL

Thumbnail of user kayliam
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

I absolutely love everything we purchased. The quality is fantastic.

Reason I chose this business:

It definitely matches our family style.

Thumbnail of user julesc71
1 review
0 helpful votes
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October 21st, 2024
Verified purchase
• Updated review

Super fast shipping and it's perfect! Thank you as always:3

My order arrived quickly and it's perfect!
May 7th, 2024
Verified purchase
• Previous review

My order arrived quickly and it's perfect! Thank you! Will def order from here again :)

Reason I chose this business:

A skirt i was after was sold out on the brand’s store but was available on VampireFreaks so i was able to get it :D

Thumbnail of user lisab5750
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

The clothes and merchandise are as advertised, the size is true to size.

Reason I chose this business:

The designs.

Thumbnail of user kristas280
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Great service as always and appreciate them.working with me.on varying sizes

Reason I chose this business:

Because they provide quality products for great prices

Thumbnail of user sarahk2128
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Great product love the quality and such speedy delivery! Will def order again!

Thumbnail of user sarahr2266
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Everything was quality & beautiful. Stuff runs small. I believe it's all worth the cost.

Reason I chose this business:

Unique items i can't find anywhere else

Thumbnail of user ruthh1481
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Got exactly what I ordered.love all items great quality and fits perfectly 👌

Reason I chose this business:

A ad on Facebook

Thumbnail of user tiffanys1109
1 review
0 helpful votes
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September 27th, 2024
Verified purchase
• Updated review

My overall experience with vf is great. It would be cool if they carried kid sizes in shirts.

Reason I chose this business:

Because it has products that I like that I cannot find anywhere else

I love shopping on here pricing is just right the product...
July 21st, 2024
Verified purchase
• Previous review

I love shopping on here pricing is just right the product is good quality

Reason I chose this business:

Because I’m picky and they actually have a variety and not everything is a half shirt

Thumbnail of user nashp15
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Great design! Looking forward to future orders with you guys

Thumbnail of user sabrinaa256
1 review
0 helpful votes
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Thumbnail of user emmyc35
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Great quality and fairly quick shipping. Met expectations

Thumbnail of user joeyr197
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

All round good experience. Shipping was faster than expected.

Reason I chose this business:

I love the style and a small business.

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 14 days

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