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    VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.9 stars from 7,636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    673
  • Value
    281
  • Shipping
    282
  • Quality
    4793

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 96.9%
Positive
2,811
Neutral
55
Negative
36
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Instant Feedback

11,192 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

Date of experience: 1/3/24
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Top Positive Review

“This experience was one of the best in my life!”

Kayla Q.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Date of experience: 12/20/23
See positive reviews

Reviews (7,636)

Rating

Timeframe

Other

Reviews that mention popular keywords

vampire freaks (261) quality products (118) tripp pants (37) delivery time (36) customer service (355)
Thumbnail of user micahb95
Oregon
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Great site, good overall experience.

Highly recommended!

Reason I chose this business:

Spooky spooky goth fun times.

Quality

Date of experience: December 15, 2022

Thumbnail of user marlinf17
Arizona
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

This was a great find I love the pants
Will be back for another purchase

Reason I chose this business:

I liked the name it’s cool

Quality

Date of experience: December 16, 2022

Thumbnail of user michaelm10918
New Jersey
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

My experience was great. Everything arrived quickly and in perfect condition

Reason I chose this business:

They had what I wanted

Quality

Date of experience: December 15, 2022

Thumbnail of user kirstinz2
Colorado
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Loved the dress! Shipping was fast and I received my order in a very timely fashion.

Reason I chose this business:

Love the assortment of alternative clothing.

Quality

Date of experience: December 15, 2022

Thumbnail of user michaelh6380
Delaware
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Well described and fast shipping! Would buy from again!

Quality

Date of experience: December 19, 2022

Thumbnail of user stepheny443
Texas
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Extremely happy with the products. Amazing detail and everything came on time

Reason I chose this business:

Love the designs etc

Quality

Date of experience: December 18, 2022

Thumbnail of user melav1
California
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

Exactly what I purchased. Good quality and fast shipping.

Reason I chose this business:

Nice designs

Quality

Date of experience: December 15, 2022

Thumbnail of user jamesf3562
New York
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

The experience was fast and excellent. I didn't have to use customer service.

Quality

Date of experience: December 18, 2022

Thumbnail of user simonm359
Colorado
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Ordering was fast and easy! Love the hand warmers I got!

Reason I chose this business:

I saw that they sold some arm warmers I thought were really cool and hadn’t seen anywhere else

Quality

Date of experience: June 25, 2022

Thumbnail of user davide2125
New York
1 review
0 helpful votes
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June 25th, 2022
Verified purchase
Reason I chose this business:

Excellent product I really like your accessory line

Quality

Date of experience: June 25, 2022

Thumbnail of user mechelles4
Utah
2 reviews
0 helpful votes
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June 25th, 2022
Verified purchase

Love you guys
Fast shipping and packaged great
I will be back for lots more!

Reason I chose this business:

Selection and price

Quality

Date of experience: June 25, 2022

Thumbnail of user pennyh213
California
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

Everything was great. Just wish it didn't take so long to get here.

Reason I chose this business:

Good variety for my kids.

Quality

Date of experience: January 9, 2022

Thumbnail of user donnag1670
Florida
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Straightforward intuitive. Quick shipping. We'll packaged

Quality

Date of experience: June 29, 2022

Thumbnail of user mikellh3
North Carolina
1 review
0 helpful votes
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January 14th, 2022
Verified purchase
Reason I chose this business:

Awesome quality merchandise

Quality

Date of experience: January 14, 2022

Thumbnail of user jasonc2333
Pennsylvania
1 review
0 helpful votes
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December 19th, 2022
Verified purchase
Quality

Date of experience: December 19, 2022

Thumbnail of user arlenef92
Arizona
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

Thank you so much for the pen and stickers! Bag was great!

Reason I chose this business:

Great deal and price

Quality

Date of experience: June 29, 2022

Thumbnail of user brandis274
Colorado
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

Great deal! Loved shirts chosen for mystery box. Even received a free bag.

Reason I chose this business:

Unique styles

Quality

Date of experience: December 18, 2022

Thumbnail of user cynthiab1456
California
1 review
0 helpful votes
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June 28th, 2022
Verified purchase
• Updated review

Quick and fast service. Too many choices. Check out was smooth.

Reason I chose this business:

Promotion deal

Quality

Date of experience: June 28, 2022

Love shopping online
January 7th, 2022
Verified purchase
• Previous review

Love shopping online. It's quick, convenient and private.

Reason I chose this business:

The additional 20% off clearance. I got another Furry Bones for my collection.

Quality

Date of experience: January 7, 2022

Everything was smooth
July 29th, 2021
Verified site experience
• Previous review

Everything was smooth. Had exactly what I was looking for.

Date of experience: July 29, 2021

Thumbnail of user tamarah348
Texas
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Site was easy to navigate. Package arrived on time and in excellent condition. Thank you so much

Quality

Date of experience: December 19, 2022

Thumbnail of user claudiam393
Florida
1 review
0 helpful votes
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July 20th, 2021
Verified purchase

Super easy to work with and quick! Would buy from them again :D

Quality

Date of experience: July 20, 2021

Thumbnail of user amandas2355
New York
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Amazing product and fast shipping, includes many extra items that are very cute

Reason I chose this business:

I was looking for good goth clothes that are not too over the top

Quality

Date of experience: June 28, 2022

Thumbnail of user jonc441
California
2 reviews
0 helpful votes
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July 21st, 2021
Verified purchase
• Updated review

Hassle free transactions. I've become a return customer. Already 3 orders in less than 1 month.

Hassle free & clear communication about a size exchange.

Reason I chose this business:

I am very into the style of items that they sell. Also have been coming to this site for years but finally ended up purchasing items.

Service
Quality

Date of experience: July 21, 2021

Easy and fast transactions
July 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Return customer. Service is great and fast!

Date of experience: July 16, 2021

Thumbnail of user matthewn477
Texas
2 reviews
0 helpful votes
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June 28th, 2022
Verified purchase

Quick shipping will be ordering more products. Very pleased with quality of material used.

Quality

Date of experience: June 28, 2022

Thumbnail of user cassandral210
Pennsylvania
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Father's Day gifts. He loved them, items came super quickly

Reason I chose this business:

Spooky stuff for my spooky love

Quality

Date of experience: June 27, 2022

Thumbnail of user bobbiep75
Florida
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

The order was delivered as promised. I am extremely satisfied with my purchase. So cute!

Reason I chose this business:

Recommended by a family member.

Quality

Date of experience: June 28, 2022

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 10 days

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