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    VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.9 stars from 7,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    671
  • Value
    281
  • Shipping
    282
  • Quality
    4793

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 96.8%
Positive
2,800
Neutral
55
Negative
37
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Instant Feedback

11,192 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

Date of experience: 1/3/24
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Top Positive Review

“This experience was one of the best in my life!”

Kayla Q.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Date of experience: 12/20/23
See positive reviews

Reviews (7,622)

Rating

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Reviews that mention popular keywords

vampire freaks (261) quality products (118) tripp pants (37) delivery time (36) customer service (355)
Thumbnail of user danieller1529
Tennessee
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

VampireFreaks is great! Every item I have gotten is good quality and their size charts are actually accurate. They also have very fast shipping and I've purchased from them a couple times now with no issues whatsoever. They also reach back out through email to make sure you got your packages!

Reason I chose this business:

The price and style of clothes

Date of experience: December 3, 2024

Thumbnail of user jazj6
Colorado
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

Everything I've ordered I from this site I have loved. Quality so far is from good to great depending on the brand. Same goes for sizing. Do your research based on brand. Check sizing charts. Can't always be perfect but you get what you order and they ship fast. Have been more pleasantly surprised than nor. Happy customer.

Reason I chose this business:

Fast shipping, close to home.

Date of experience: November 15, 2024

Thumbnail of user shaynad27
Pennsylvania
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Shipping was exactly as stated. Unfortunately the product was not. WAY too small for big chested women. So now I'm stuck with something I can't wear. Great quality and super cute though but runs very small.

Date of experience: October 18, 2024

Thumbnail of user stephaniei1251
California
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

Everything I ordered was well made. My striped pants I'm wearing for a Beetlejuice costume. They're super comfy and cute. The spooky wallet, adorable. The little extras that come with the package were a sweet surprise.

Reason I chose this business:

The spooky vibe

Date of experience: October 25, 2024

Thumbnail of user brooket203
New York
1 review
2 helpful votes
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October 11th, 2024
Verified purchase

Vampirefreaks has awesome prints shirts! The fabric is soft and comfortable. Plus, easy returns if the size isn't right! My husband loves his long sleeve shirt and I love the woman's cross back tank tops!

Reason I chose this business:

Halloween inspired shirts

Date of experience: October 1, 2024

Thumbnail of user ryank1213
Delaware
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Fast shipping and exactly as described. Pants fit great! They even threw in some fun stickers and a free pen. Been shopping with Vampire Freaks for years, great company. Will continue to shop with them!

Reason I chose this business:

Used to shop at their store in New York before it closed. Am friends with Jet and Annabel. Great customer service. :)

Date of experience: October 8, 2024

Thumbnail of user lindss8
Wisconsin
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Fast shipping. It was easy to find clothes that I was looking for. I also enjoy the cute little goodies you get with every purchase. Very simple for returns and exchanges. Looking forward to buying from VampireFreaks again soon. Would definitely recommend to your local vampires. ;)

Reason I chose this business:

They have the style of clothes I am searching for which are extremely comfortable. Exploring VampireFreaks site made me feel welcomed, seen and heard.

Date of experience: September 23, 2024

Thumbnail of user amethystm3
Tennessee
0 reviews
1 helpful vote
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October 16th, 2024
Verified purchase

Honestly was being nice doing this review and kind of annoyed I have to type stuff instead of just leaving 5 stars lol but the shirt I ordered was nice and long and very breezy I love it. And my shorts were actually the right size! Shopping larger sizes is always so annoying so really happy with their charts being accurate

Date of experience: October 6, 2024

Thumbnail of user spookycakesb
California
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I love my ghost shirt, but I wish the sleeves had the regular cuff kinda finish, rather than a basic hem. The stickers are rad, I kept one and gave the other to my son. The cute little syringe pen was a fun surprise. The backpack is really cute, but I can't report much else about it, yet, because it's for my son's birthday, in November.

Reason I chose this business:

My son really liked the black cat backpack with speakers and they were almost sold out… so I got it for him, for his birthday. I just happened to see some stuff I really liked, too.

Date of experience: October 14, 2024

Thumbnail of user arielleg147
Texas
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

They were awesome! My package got here super quickly and was well protected. My husband reused the box for a warranty replacement for a drill at home Depot and somehow it was sent to VF, who promptly reached out asking me about it. After a good laugh, they offered to send it out for us if I sent them the label. That drill was just received and our replacement is on the way, which is super appreciated! Thank you so much!

See above story, as they technically reached out to me lol. They were outstanding and exceeded expectations.

Reason I chose this business:

I love the aesthetic and saw this Elvira bust that would be the perfect gift for my best friend, so I just had to get it. I've already ordered more gifts for another friend that I'm looking forward to getting later this week in the mail!

Service

Date of experience: November 18, 2024

Thumbnail of user matthewe669
Washington
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I've ordered from Vampire Freaks several times and have always been pleased with the speed and accuracy of their deliveries. The fact they always include complementary little goodies with your order is also super cool.

Date of experience: September 16, 2024

Thumbnail of user gavinb166
Australia
1 review
0 helpful votes
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September 8th, 2024
Verified purchase
• Updated review

Great products and loads of variety.
Excellent business. Quick shipping and packaged well. Packages arrive safely to us in Australia. Very happy with the quality of our orders and highly recommend VampireFreaks!

Reason I chose this business:

Excellent business, repeat customer, tonnes of awesome stuff on their website.

Date of experience: August 29, 2024

Awesome experience
January 11th, 2024
Verified site experience
• Previous review

Awesome experience. Very happy.

Reason I chose this business:

They are an awesome business and have great products. Deliveries to Australia are very prompt and efficient too.

Date of experience: January 11, 2024

Great shopping experience
November 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great range of clothing

Date of experience: November 10, 2023

Thumbnail of user summerm129
Missouri
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

Packaging is always secure, my order always ships and arrives fairly quickly, and I always get a few free vampire freaks stickers, a rubber bracelet and their cute little syringe pens (I have a collection of all the different colors at this point). All my products have always been good quality too. All in all vampirefreaks is a great store that I would recommend and will continue to buy from! 💜

Reason I chose this business:

I’ve shopped here multiple times before and there are lots of products I like.

Date of experience: September 2, 2024

Never had any issues
May 14th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Awesome spooky products with Mother’s Day sale.

Date of experience: May 14, 2023

Thumbnail of user carolyna1493
Michigan
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Been looking for a good quality black mesh undershirt to replace one I had gotten in college at, like, Urban Outfitters, and everything I could find was terrible quality fast-fashion garbage. VampireFreaks offered literally exactly what I wanted for a bit of a higher price than Shein, but that price reflected in the quality and experience. Shipping was quick, the shirt was perfect, and they threw in some cool stickers and pins!

Reason I chose this business:

I wanted a mesh shirt that wouldn't fall apart immediately. Realized I needed to go to some OG goths to get it.

Date of experience: December 2, 2024

Thumbnail of user danielleb2116
California
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

I absolutely loved everything, so much that I immediately placed a second order for more of the clothes & accessories that I'd had my eye on! Everything is so cozy & spooky, and I've gotten a lot of compliments on them. 10/10, sincerely wish I'd found this site years sooner.

Reason I chose this business:

I LOVE spooky clothes & accessories, so I was absolutely thrilled when I stumbled across the site!

Date of experience: November 15, 2024

Thumbnail of user loganm950
New Mexico
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

My order arrived on time within a week. The Werecat figurine came packaged securely in a box and there was no damage. I purchased it as a Christmas present for my mom who loves both werewolves and cats!

Reason I chose this business:

Because I love the fact that you're a small business and you have such gorgeous Gothic clothing!

Date of experience: December 3, 2024

Thumbnail of user cleoc47
Colorado
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Loved it! This is my second time ordering from vampirefreaks, bag came so quick and exactly as described— way bigger than expected and i can easily use it as a backpack being a Highschool student. Also gets me so many compliments :)

Reason I chose this business:

Bought from them before and like the service, plus they were selling the specific brand i wanted.

Date of experience: September 28, 2024

Thumbnail of user alyssas555
Arizona
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

I am a returning customer and will continue to be as Ive had a great experience purchasing online from VampireFreaks. Shipping is fast and items are as described. I feel like pricing is also reasonable and they run great sales as well! I have purchased things for myself as well as gifts for others. I definitely recommend them for all your spooky needs!

Reason I chose this business:

Always have had a positive experience and fast shipping.

Date of experience: November 21, 2024

Thumbnail of user ruekiad
Idaho
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

These boots are great! They work perfectly for my Stolas Cosplay and are fairly comfortable. I went a whole day at a con and had no issues, I even ran in them. The quality is good and I was kept up to date on every step of the shipping. I will definitely be buying from here again.

Reason I chose this business:

I was looking for a decent pair of platform boots for a cosplay. This seemed like the shop to check out for that.

Date of experience: August 31, 2024

Thumbnail of user emilyv1192
Tennessee
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

Very communicative; item ordered was on back order so it took a little longer before shipping but I was given a heads up and it still came promptly! My package was shipped as soon as the product came in.

Date of experience: December 5, 2024

Thumbnail of user mikoe1
Canada
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

10/10, I've been searching for clothes like this for a while and they're perfect. Shipping was pretty expensive but it was worth it. I accidentally ordered a pair of pants in the wrong size which was a bummer though.

Date of experience: October 9, 2024

Thumbnail of user jessicah2793
California
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Love all my products. The free backpack my daughter absolutely loved. I had to get the new dead inside sweatshirt that was what started my purchase and of course had to add from there. Your products are amazing and very well made.

Reason I chose this business:

I saw a shirt of yours on tik tok and looked you guys up and fell in love with all of your products.

Date of experience: September 27, 2024

Thumbnail of user sarahm4070
Missouri
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

You had exactly what I was looking for at a lower price than on other sites. I also really appreciated the new customer discount and free shipping. Order was correct and arrived in a timely manner. I have no complaints. Thanks!

Reason I chose this business:

Price and discounts

Date of experience: August 20, 2024

Thumbnail of user jonathanm1939
Oregon
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Awesome stuff, the clothes are all inclusive and plus-size friendly. Easy to navigate site, fast shipping, even the packaging was their own custom thing, which was really cool. My shirts are so comfy and fit perfectly. I love them. I'd happily shop here again.

Reason I chose this business:

Cool stuff and the shirts go up to 5XL, which is really rare to find

Date of experience: August 17, 2024

Thumbnail of user katharynm6
Missouri
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

Pretty good. Took a long time to deliver but some of that may have been issues on USPS's part and not vampire freaks. I received everything I ordered in great condition, except for one missing zipper tag on a pair of Tripp pants. Sizing guides and comments were helpful.

Reason I chose this business:

Want to support smaller businesses and I like what they are advertising.

Date of experience: December 12, 2024

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 10 days

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