• VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.8 stars from 7,154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    641
  • Value
    281
  • Shipping
    282
  • Quality
    4796

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 96.8%
Positive
2,531
Neutral
44
Negative
41

Instant Feedback

11,199 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

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Top Positive Review

“This experience was one of the best in my life!”

Kayla S.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reviews (7,154)

Rating

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Reviews that mention popular keywords

vampire freaks (461) quality products (141) delivery time (40) tripp pants (57) customer service (458)
Thumbnail of user toniy43
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Loved it all shirts that you won't find at hot topic or spencers

Thumbnail of user crystalf228
2 reviews
0 helpful votes
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September 1st, 2024
Verified purchase

Love everything I purchased and everything fits well and came in a timely manner

Reason I chose this business:

Facebook ad

Thumbnail of user meaganb105
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Super fast service! I ordered at nearly midnight on 5/1 and had my order by 5/4! I ordered demonias direct in the past and they take 2+ weeks to arrive. The package included some surprises too. Very happy & would buy again! You can tell customers are important!

Reason I chose this business:

Available stock & proximity to my home for shipping.

Thumbnail of user renm25
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I ordered a compact mirror for my wife. When it arrived, it was partially melted on the outside. Idk if this happened en route to our home or what, but she received a replacement promptly at no extra charge, which was great

See above experience

Reason I chose this business:

My wife chose it. I really don’t know how she found y’all

Service
Thumbnail of user derrekb9
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Prompt delivery, great quality merch! Will def shop again!

Reason I chose this business:

Unique selection.

Thumbnail of user jeremyl820
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Quick and to the point, very fast shipping. Quite satisfied.

Reason I chose this business:

The selection and quality, and the esthetic suits my tastes.

Thumbnail of user jhonathanb2
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I got it so I'm happy, though it seems like my name had been spelt wrong (name twice and last name twice) so I had to pay 40 bucks in my country to fix that and get the package, I'm pretty happy besides that. I want to buy more stuff from your page, mainly demonia shoes and some cargo pants.

Reason I chose this business:

I heard of it from a friend, saw online that it was legit and it was cheaper than buying from demonia itself.

Thumbnail of user marshellan
3 reviews
0 helpful votes
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June 16th, 2024
Verified purchase

Ordered the Spooksalotl and 6 different pins. Very impressed with the quality of each item, and shipping time was fairly quick. The items are all gifts, so will have to wait until Christmas to see the recipient's reaction.

Reason I chose this business:

Really wanted the Spooksalotl!

Thumbnail of user sherriev21
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

What i ordered was better than expected (it was really nice) and shipping was quick

Reason I chose this business:

Cause vampires, you know?

Thumbnail of user benjaming566
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Parcel was delivered on time and I got some extra stuff with it

Reason I chose this business:

Cheaper prices and delivery

Thumbnail of user jorgec728
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Fast and punctual shipping. Love the pants. Will definitely buy again

Thumbnail of user michealb152
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Great qaulity hoodie and shirts, shipped rather fast too. Will definitely be buying again in the future.

Thumbnail of user robynp211
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Cool stuff enjoyed. Love it thanks so much have a great time enjoy

Thumbnail of user osvaldop26
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Great value for all the items you receive from a mystery package. Will definitely buy again.

Reason I chose this business:

My wife loves this brand.

Thumbnail of user veraluciab
1 review
0 helpful votes
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June 15th, 2024
Verified purchase
• Updated review

I had a great experience. I love everything,i bought. My husband and I are happy with our kickass shirts too. We wear them all the time and plan to buy more. Our son wants coo Vampire Freaks shirts too,. We'll be getting him some soon. The site is very easy to use and the customer service is great. I love the emails you get when you make an oder. Thank you. 💜🖤💀🕸🤘

I wanted to know how to return the two pair on shoes, I bought that didn't fit me. I've never returned anything from Vampire Freaks before and really wanted them. I do plan on getting more later though. Customer service was very nice and they help me. Thank you. 💜🖤💀🕸🤘

Reason I chose this business:

You have cool stuff and I absolutely love it!

Service
Awesome!
January 6th, 2024
Verified site experience
• Previous review

Awesome! Very happy.

Reason I chose this business:

Great customer service. Website and products are so cool. Love it. 💜🖤💀👻

Great experience
October 5th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I love the website! It's very cool!

Thumbnail of user maggier201
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

The shipping was so fast and the quality is amazing! Would buy again!

Reason I chose this business:

Everything I have purchased here has been such good quality and it always arrives quickly.

Thumbnail of user christopherp1925
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

Awesome service as usual don't have any complaints never did any time I've ordered

Thumbnail of user leahg299
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Great, wouldn't change a thing! One thing I would change though is how you want me to put in 50 characters to describe my experience.

Reason I chose this business:

Because they have cool stuff that I can't find anywhere else because I'm that picky.

Thumbnail of user deannac368
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I ordered a Wendigo cup from them, for fathers day. It was certainly worth the price i paid, the quality of the item was great and the shipping was great as well, came packaged well so it didnt have any dings in it. Was a well received gift as well, so im glad the store listed this cup before fathers day(even if it was technically a couple months before 😅).

Reason I chose this business:

I like the general theme of what they sell, fits with alot of the things i already own.

Thumbnail of user tylerf461
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Well it was quick, simple, and the pillow is comfortable af!

Thumbnail of user kaleahag
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Very happy with them and love the packaging will definitely be checking out this website again

Thumbnail of user rowanf21
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

All good. No issues, like my stuff. Thanks. I plan to shop here again

Reason I chose this business:

Shopped here before and had good experiences in the past

Thumbnail of user jerrelll2
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I've really enjoyed all the t-shirts and the coloring book that I purchased from Vampire Freaks I highly recommend it to anyone🤘🏾

Reason I chose this business:

I like the emo and goth aesthetic of vampire freaks

Thumbnail of user roxannam24
1 review
0 helpful votes
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June 17th, 2024
Verified purchase
• Updated review

Quality on all T-shirts and umbrella definitely recommend. The only downside is that vampire free on the back of the T-shirt kind of a eyesore maybe somewhere on the back side bottom right it left would be better.

Very easy site to navigate
March 13th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Awesome stuff great prices

Thumbnail of user summerf71
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Came sooner than expected and the package was handled with care. I also appreciate the free stickers and pin that was provided. It was a really thoughtful gesture and wonderful surprise.

Reason I chose this business:

I’ve always followed along with the site.

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 14 days

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