• VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.8 stars from 7,155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    641
  • Value
    281
  • Shipping
    282
  • Quality
    4796

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 96.8%
Positive
2,532
Neutral
44
Negative
41

Instant Feedback

11,199 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

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Top Positive Review

“This experience was one of the best in my life!”

Kayla S.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reviews (7,155)

Rating

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Reviews that mention popular keywords

vampire freaks (461) quality products (141) delivery time (40) tripp pants (57) customer service (459)
Thumbnail of user karab309
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

I loved everything I've gotten from the stickers to my Medusa tumbler which is awesome and everyone I know wants one

Thumbnail of user haleyk91
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Good. Please stop emailing me asking me for feedback. Thanks

Thumbnail of user chrish3994
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Very helpful employees and very easy site sadly the boots I got are a little tight in the calf even after sizing up but still wearable so I can make do

I was unsure where my product was and one of the employees gave me everything I was asking for

Reason I chose this business:

It is the perfect place to get the style I’ve been wanting and you guys have my size!

Service
Thumbnail of user edt408
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Fast and amazing quality! Hope to find some more items to go on a spree

Thumbnail of user piersonh2
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Great great great great great great great great great great great great great great great great great great great great great great great great

Reason I chose this business:

Great great great great great great great great great great great great great great great great great great great great great great great great

* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user myras127
1 review
0 helpful votes
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August 8th, 2024
Verified purchase
• Updated review
Reason I chose this business:

Prior experiences.

Love everything as always!
May 7th, 2024
Verified purchase
• Previous review

Love everything as always! Such a fun place to shop.

Reason I chose this business:

Prior customer

Love the merch and the service
December 1st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Prior shopping experiences

Love shopping here
November 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Past experiences

My favorite online experiences
October 11th, 2023
Verified purchase
• Previous review

My favorite online experiences. Great products, fast delivery and a fun place to shop.

Reason I chose this business:

Past experiences.

Quality
Merch arrived quickly & well packaged as always
August 29th, 2023
Verified purchase
• Previous review

Merch arrived quickly & well packaged as always. Vampire Freaks is so much fun to shop at.

Reason I chose this business:

Prior purchases.

Quality
Love shopping Vampire Freaks!
June 28th, 2023
Verified site experience
• Previous review

Love shopping Vampire Freaks! Lots of fun stuff. Great quality.

Reason I chose this business:

Return customer.

Love all the merch I've been getting
March 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Looking for something different and I found it

Great stuff
November 30th, 2022
Verified site experience
• Previous review

Great stuff. Good quality. Fast delivery.

Reason I chose this business:

Prior purchase.

Awesome goodies!
November 20th, 2022
Verified site experience
• Previous review
Thumbnail of user shawnd604
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

The clothes were awesome n it arrived fast; thanks vampire freaks

Thumbnail of user deer312
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

I loved all of my purchases and I will definitely be shopping for more items soon.

Reason I chose this business:

I found this site on my Facebook and fell in love with it.

Thumbnail of user bryannaw15
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Exactly as described, great item! Thank you for a great shopping experience!

Thumbnail of user destinys129
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Good stuff loved it for my boyfriend cause I dress him up all the time

Thumbnail of user gabriellea109
1 review
0 helpful votes
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Thumbnail of user kristinb593
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Great company that cares about their customers and the goth subculture

Reason I chose this business:

They have a great stuff at reasonable prices

Thumbnail of user lausanney
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Thank you my son like the stuff he ordered. They arrived late but it's ok.

Quick response and I appreciate it.

Reason I chose this business:

I didn’t. My son asked me to order items for him.

Service
Thumbnail of user tayahb
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Ordering was fast and easy and the product got to me fast, products are high quality as well!

Reason I chose this business:

I saw an Instagram ad

Thumbnail of user kellys2631
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Very satisfied and happy with my purchase. My items came fast and lived up to my expectations

Reason I chose this business:

I like the goth look

Thumbnail of user williamr3786
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

I was looking for a specific key chain and VampireFreaks had exactly what I was looking for. The site was easy to navigate and it was shipped out quick and at my door in no time at all. Love this site!

Reason I chose this business:

The site caught my attention and had exactly what I was looking for.

Thumbnail of user mariac3865
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Shipping was faster than expected and the dress fits really well

Thumbnail of user jacquelines1124
2 reviews
0 helpful votes
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July 22nd, 2024
Verified purchase

Adore these items will buy again, I enjoy the selection, the service the speed I g9t the items smd just the overall vibe

Reason I chose this business:

Better service

Service
Thumbnail of user allans221
2 reviews
0 helpful votes
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August 1st, 2024
Verified purchase

🖤 A+++++++ Awesome products! Love you guys! I will be back for more! 🖤

Thumbnail of user conniev109
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase
• Updated review

Love all my items I have ordered. Love the products and style.

So far so good!
December 20th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Love this type of merchandise

Thumbnail of user beatrizg99
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

It was a good experience got here on time did not have any problems at all

Thumbnail of user cherylh1720
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

Love your clothing and the spooky cat back pack. I get so many compliments on it. The shirt mystery bag I loved too!

Thumbnail of user claired65
2 reviews
0 helpful votes
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August 5th, 2024
Verified purchase

Item arrived quickly, high quality, very happy with my order.

Reason I chose this business:

Great selection of clothing and easy to choose the right size.

Thumbnail of user janett1265
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Excellent quality clothing! Quick shipping. Beautifully designed!

Reason I chose this business:

Previous customer.

Thumbnail of user abbyf116
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

No complaints here! Ordered pants I wanted, got them within a couple weeks!

Reason I chose this business:

It's a good option for shopping alternative brands easily.

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 14 days

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