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VampireFreaks has a rating of 4.8 stars from 7,156 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 days
11,199 reviews
I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!
This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.
I have always received merchandise of high quality from VampireFreaks and my most recent purchase did not disappoint! Being a gift for my partner, it looks fabulous on him and I don't regret making this purchase one bit!
VampireFreaks are one of my favorite alternative brands :)
Love everything! Awesome experience! I get so many compliments on my tees
Super cool items
Been well informed about delivery. Updates and such. I appreciate that.
Merch is super cool. Love the looks wicked awesome!
This was a great product and fast shipping! Thank you so much!
Best and most fun products.
Quick delivery and a fantastic product! VF have a great selection of fun stuff.
They have unique products that aren't just cheap foreign imports.
Great items, great service! My order was exactly how I expected.
They have the best, fun goth clothes and items.
FedEx won't deliver to my address. Mostly because their delivery drivers aren't smart enough to leave them at the apartment front office. Thus, I will never receive any of my orders.
I like your products.
* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy to order, great selection, reasonable shipping. THanks!
It's my new favorite web store.
The product arrived within the shipment estimate and was packaged well.
I chose VampireFreaks because of their return process, their honesty toward the selling process, and their customer service.
The exchange process was seamless. I like that shipping was free and I was able to put store credit towards other items in your shop.
Wonderful.
Love the style of clothing you sell. I have already received multiple compliments from wearing one of your shirts from my exchange.
Website is easy to navigate, multiple great items and item photos, delivered items were high quality and arrived quickly.
Love all the different style options! It's hard to find good boots but I was not disappointed with these selections.
I am very happy I received my order on time, very good service
I choose VampireFreaks for the quality of the products a lot of variety and the good prices.
Everything arrived on time in perfect condition! I am very happy
Quality products. Fair prices and I love what I find.
The umbrella I purchased arrived very quickly and in pristine condition! Thank you!
My friend tagged me in a post on your Instagram page!
Good quality and easy to shop. Shipped in reasonable time frames.
Cute stuff from a familiar source
Got my order im super happy with my shirt, it fit the way I like it and the order came when expected.
I chose vampire freaks because they have the style of clothing that i like, it was recommended to me by a friend
Showed up. Wasn't damaged. No complaints. Showed up like a week after I ordered it, so didn't take forever, wasn't like amazon prime speed, but also wasn't slow af.
Nowhere else sells primo tripp pants anymore.
Customer service was super helpful it was just a little frustrating when i ordered something and it turned out to not be in stock so i didn't get the size i actually wanted
* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Smooth dispatch and all, it's just that international shipping is SO expensive compared to almost every other online store. I can't afford to order from here again when the shipping is that price.
Because you stocked the Alchemy Gothic mirror I wanted. And you have really solid gothic items.
* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Always a pleasure to shop at VampireFreaks. User friendly and great customer service.
Adult daughter loves the merchandise so I order for her.
Excellent customer service. Unique products. Well packed by Vampire Freaks! Very slow usps delivery though, but hey, it's Christmas, so that's to be expected.
Have shopped here before
For my millennial daughter who LOVES Vampire Freaks
Very nice! It was just what I wanted! I'm so glad it had 16 ribs on the umbrella!
Thanks you for being very fast and replacing the FIRST umbrella that was broken at no cost !!
It had the shape of umbrella that I wanted!
My experience was excellent as usual. :) I have no complaints.
I like the products and the aesthetic. They're really fun and appealing.
It arrive in time and love the tank top design! Must buy more of them!
First time purchasing online and arrived a week later and came out success!
They helped change the size info that I mistaken put on my order like size small isn’t the size I want so changed it to extra large.
To try out the shirts designs and go for another purchase in the future!
Quick delivery, high-quality products, will buy from here again.
Enjoyable online experience. Easy to navigate. Make sure to order a size up. Recieved order rather quickly. Love my platform boots. Thank you, Vampire Freaks.
Platform boots
Order arrived very fast! And in amazing condition! The company kept in great communication with me as well!
It fits my aesthetic for an affordable price! The quality is great and there are a lot of choices!
I ordered the Poe S&P shakers and love them! They arrived in a timely manner and perfect condition.
(I also ordered extra as gifts!)
I was so impressed with the way our problem was handled! There was no hesitation when the bat back was soiled with ink you replaced it right away! My granddaughter will be a fan for life 😁 Thank you!
Great service from your company. Problems with the courier tracking after a third party hand-off though.
Love the merch, and never had anything but a positive experience
I needed to exchange for a smaller size
I liked what they were selling. I returned because of the expierence
Gain trust and grow your business with customer reviews.
VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.
