• VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Overview

VampireFreaks has a rating of 4.8 stars from 7,150 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, good quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    641
  • Value
    281
  • Shipping
    282
  • Quality
    4797

Proactively asks for customer feedback

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 96.7%
Positive
2,527
Neutral
44
Negative
41

Instant Feedback

11,199 reviews

21
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How would you rate VampireFreaks?
Business's Favorite Review

“I love seeing all the great products at great prices!”

Kristy C.
1/3/24

I love seeing all the great products at great prices! I was looking for a specific item (just one thing! Lol) and I ended up with like 13 things in my cart I had to take some stuff out but they make it very easy to delete an item (I will get back to them though!) I also love the fact that they are a small business local shop! I love supporting independent businesses, as I own one as well!

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Top Positive Review

“This experience was one of the best in my life!”

Kayla S.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reviews (7,150)

Rating

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Reviews that mention popular keywords

vampire freaks (461) quality products (141) delivery time (40) tripp pants (57) customer service (458)
Thumbnail of user michaelm15057
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Watched the shoes I wanted for a good minute, eventually went on sale and I snatched them up. Delivery was a standard time, arrived in perfect condition.

Reason I chose this business:

I've been aware of the site since it was a dating site. It has memories attached so I continue to support

Thumbnail of user adamr1240
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

Great merch. Easy site to navigate. Saw a dope shirt that I've gotten many compliments on. Great quality. Great artwork. Big fan of the Punk style and this shirt just fits my vibe.

Reason I chose this business:

Great artwork that just appealed to me

Thumbnail of user staciem143
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

I was very pleased with my order. It was professionally put together and even the designs on the plastic wrapping and extra gifts just made this order extra special. Vampirefreaks also emailed me constantly to let me know when my package should be arriving. 😊

Reason I chose this business:

You have a range of goth clothing that I really like.

Thumbnail of user harmonyn3
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

The product that I had wanted wasn't in stock when I had originally wanted it so I set up the email notification for when the product was back in stock and was able to place and receive my order smoothly

Reason I chose this business:

I was sent a link by a coworker

Thumbnail of user isaiahm143
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

User interface wasn't too difficult to navigate through. Customer service is top notch to the point most of not all of their products ends up in the most pristine condition upon arrival so I think it's safe to say that VampireFreaks is amazing.

Thumbnail of user batticuss
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

It was a pleasure doing buisness with Vampire Freaks. My first haul was amazing! From this day forward my choice for exquisite taste in dark attire will be Vampire Freaks. Outstanding service and insane sales all the time. Thank you VF and keep the underground movement undead!

Reason I chose this business:

Ultimately it was the tremendous dedication Vampire Freaks has for their loyal customers and just to be clear I'm irreversibly sulking in the dark bleakness of humanity.

Thumbnail of user ileias
3 reviews
0 helpful votes
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August 30th, 2024
Verified purchase

It was a little difficult to find what I was looking for. I didn't know the exact name of the item and even putting in something to narrow it down didn't help. But the customer service was BEYOND top notch. It was SUPER easy to be notified when the culticorn was back in stock and order, I was thrilled to be able to track it. Everything was fantastic.

I didn't feel like I was talking to a stiff person, but a person who cared. It felt personal; like I was talking to a friend.

Reason I chose this business:

I saw something I fell in love with on an IG ad and wanted SO badly. I have never heard of VampireFreaks, and browsing through this site I have found other things I might buy. Nice stuff is on here.

Service
Thumbnail of user cherokeec6
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Made my first purchase with them in June 2024. Shipping was fast! Purchased 2 mens shirts and the quality was amazing! Shirt material was soft and durable. Prices are great! We have already placed our second order (July 2024) and will definitely buy more!

Reason I chose this business:

Out of all the Alternative/Goth clothing sites we looked at VampireFreaks had the best selection and prices.

Thumbnail of user lynnef211
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Found a cpl candle stick holders that I couldn't live without and ordered them from shop. Good experience and shipping was fast. Super happy with purchase!

Thumbnail of user elloiseg
5 reviews
28 helpful votes
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August 20th, 2024
Verified purchase

I am really happy with my shopping experience with Vampire Freaks. I ordered from the UK, it was a smooth and quick process.

I bought the Floriography Victorian Hand Harness, and I love it. It's so pretty and I compliments many outfits. I am very pleased with the quality.

I also liked that the order came with a couple of stickers and a little wrist band, that was a really nice touch!

Reason I chose this business:

I chose Vampire Freaks because they had a unique piece that I wanted. Their shipping info was clear and reading other reviews helped me make my decision.

Thumbnail of user stephaniea1548
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

Every time I've had an issue, which is rare, I've received incredible customer support! The product is fantastic and high quality! I recommend VampireFreaks.

Reason I chose this business:

The merchandise is very unique.

Service
VF is always easy to navigate for an exceptional shopping...
November 21st, 2023
Verified site experience
• Previous review

VF is always easy to navigate for an exceptional shopping experience! The merchandise is high quality and fun to wear!

Reason I chose this business:

Awesome products!

Thumbnail of user jasminec532
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

Dimensions listed were accurate and item came perfectly! The bag can fit a LOT including my laptop, charger, mousepad, mouse, sketchbook... plus has a decent amount of pockets around too:3

Thumbnail of user chelseas398
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

The sizing chart was inaccurate and the suit, although lovely, didn't fit and I didn't even have to try it on to be able to tell. Unfortunately you guys have a policy to not accept bathing suit returns, so I took the suit to a consignment shop and hope I'll get maybe 50%, if that, of the over $100 I paid for the first bathing suit I tried to buy myself in over 5 years, for this very reason. Sadly won't try buying anything sized, if anything at all, from this site after this experience.

I will say when I called, the person I spoke with was really kind and understanding, while communicating policy. Nothing against the company, but I personally don't match the sizing charts and can't afford purchases like this.

Reason I chose this business:

It appeared I found a site to fit my aesthetic as well as have clothes for someone like me, who is tall and midsized.

* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user chrystalc54
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Always a good experience with this company. Never have any issues and products are always amazing. I will order again as I have many times before. Thank You.

Reason I chose this business:

They have stuff i like that I can't find anywhere else. And I like to support smaller businesses. Their people are always great.

Thumbnail of user stephaniek1595
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

The buying process was smooth and my order got to me pretty quickly. There were no issues. I absolutely LOVE the tumbler, it's the best one I've ever owned.

Reason I chose this business:

I was a goth kid and I grew up loving vampires. My friend actually sent me an Instagram post from the official page and I had to try it out.

Thumbnail of user nicolek1501
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Ordered the leggings in a medium since that is what I am normally, but alas, they didn't fit like I wanted and gave them to my friend. Overall, they are great leggings and true to measurements.

Reason I chose this business:

New place to try out.

Thumbnail of user samt906
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Shopping with VampireFreaks was incredibly easy! Information and sizing was detailed so I was able to find exactly what I need, and knew how to order a size that would work perfect for my body shape.

Reason I chose this business:

The item I wanted is a Restyle belt. This company is from Poland and shipping to the US was almost as much as the item. I was heartbroken that I couldn't get it until I saw VampireFreaks sells Restyle items! They ship from Pennsylvania so getting it here to Ohio was a fraction of what the Poland shipping cost.

Thumbnail of user crystall692
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Great and fast shipping. My jewelry was packaged so well! I was initially worried about the quality on some of the jewelry, it just seemed like they might be flimsy, but my worries were completely unfounded. Absolutely will buy again

Thumbnail of user christinac1808
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I will be ordering again. I got my kids, myself, and husband shirts. They are amazing and I got the Edgar Allen poe purse because I love Gothic American horror literature. It is just a standard zip bag with no pockets, which I love!

Reason I chose this business:

The style is 100% me.

Thumbnail of user tracyd884
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Beautiful quality and was exactly how it was shown in the pictures. Finally have a size that is wider for optimal shade in the summer sun it was exactly what I was looking for! Putting it away in the small carry bag is not too difficult and the material is made strongly for such a purpose, the little laced bag was a great touch and I really like it.

Reason I chose this business:

For the style!

Thumbnail of user skylerb55
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I love everything I get from VF. Their customer support is also amazing, the exchange process was very simple and i received my replacement faster than i expected!

the support team was prompt, the exchange process was very simple and i received my replacement faster than i expected!

Reason I chose this business:

They fit my vibe/aesthetic

Service
Thumbnail of user ashr97
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

I've never had any issues with my vampirefreaks orders, they have always arrived safely and swiftly, even though I live in Europe
Super happy with their service!

Reason I chose this business:

I used to have a profile there, and buying something makes me feel nostalgic, plus they have some unique things I don't see in europe

Thumbnail of user lindac5855
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Excellent. Been looking for bat car air fresheners and they have them. I will continue to order them. Lovely cinnamon scent
I want the bat clock next.

Reason I chose this business:

Cool products. Things I LOVE

Thumbnail of user kacib19
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

I love my new wallet and I was very impressed with the quality and how fast it came. I will happily be buying from you guys again and recommend to others.

Reason I chose this business:

I love vampires

Thumbnail of user jillh969
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

This was the first time I've bought anything from VampireFreaks. I'm glad I took the chance! My order arrived quickly and was better than I had imagined! Thank you!

Reason I chose this business:

A friend recommended it

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Business Highlights

  • Trusted Brand Since 1999
  • Ships Fast from the USA
  • Easy Returns & Exchanges

Company Representative

Thumbnail of user jetb3
Jet B.
Typically responds within 14 days

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