• VANCARO

VANCARO

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Overview

VANCARO has a rating of 3.4 stars from 174 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring, and timely manner. VANCARO ranks 12th among Engagement Rings sites.

  • Service
    37
  • Value
    36
  • Shipping
    35
  • Quality
    37
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
75
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How would you rate VANCARO?
Top Positive Review

“Beautiful ring, great customer service”

Robert G.
2/21/19

Best customer service I've seen in quite a while. I tried to have ot delivered to my work address at first and the postal service really messed that one up. They actually lost it for almost a week. But vancaro worked with me the whole time trying to track it down. After the post office finally sent it back vancaro promptly sent it to my home address per our conversations. Instead of saying "well, we got your money, you find out where it went" they stayed with me the whole time.

Top Critical Review

“Signature NOT. Required.”

Harry C.
4/15/24

When I ordered my purchase I was informed signature upon delivery. Halfway thru the process I was informed there was no signature required for delivery. The whole point WAS TO get a signature due to the rough neighborhood I live in. My purchase was treated as if my order is ok to be lost!. I won't be purchasing from them again due to this.

Reviews (174)

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customer service (34)
Thumbnail of user andreww381
Florida
1 review
4 helpful votes
  • Send Message
January 14th, 2019

Ordered a ring set fire my wife. It arrived 3 sizes too small. Sent it back and they tell me they never received it tracking shoes it was delivered on the 8th of Jan. Nothing they are willing to do until it shows up so they got the rings and got my money. Great freaking company. Do not order from them

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hello, I am sorry to hear that. Could you tell us your order number and the tracking number for your return? We will check it for you. I'm sorry for the inconvenience. Please don't worry, I will do my best to help you.

Thumbnail of user adriennea103
North Carolina
1 review
3 helpful votes
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June 6th, 2023

I previously ordered a size to small before I got married thinking it would fit but it eventually ended up being to tight. When I went back on the Vancaro website a year later the set was know longer available so I contacted customer service and they came through from me and customized me my actual wedding set in size 6 where before I had a size 5. They did a fantastic job I love my Sunflower/Daisy Wedding Set is fits perfectly.

Products used:
Sunflower/Daisy wedding ring set

Service
Value
Shipping
Quality
Thumbnail of user robertm2275
Maine
1 review
25 helpful votes
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February 7th, 2020

I saw one of their rings on Facebook. Vacaro wanted $139.00 for the Red Rose ring. I took a screenshot of it and sent it through the Aliexpress app. They have it for $1.65 w/ 77 cents shipping from China. For that price I ordered on.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Robert,

Some vendors stole our pictures and sell the products, which is not authorized by us. The quality and material can't be exactly the same, the cost is fixed, the cheaper product must be of cheaper quality. If anything on this website that is similar to our company's products, we will immediately Sue them.

Since our products are hand made by the ring workers and gemstone cutters, and the main part of the ring is made of sterling silver, the hardness is not as hard as the products sold in batches, and our ring the ductility is relatively high.

We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!

Elsa
Best regards
service@vancaro.com

Thumbnail of user tiffanys192
California
2 reviews
0 helpful votes
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April 29th, 2019

Borany is a safe and secure website to order your fancy bikinis. They made sure to keep in contact with me to make sure that I received my items and I am extremely grateful for that. I will definitely be ordering from them again! :)

Thumbnail of user brandynf
Maryland
1 review
19 helpful votes
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January 23rd, 2019

The ring I bought my wife was beautiful and she loves it. Customer service is amazing, they personally email you when they receive the order, when it ships, when it arrives in your area, and when it is delivered. Then they email asking what you think of it. That's personable cuztomer service you don't see anymore and it was great. Great company, can't wait to buy my wife something else from here.

Thumbnail of user robertr802
GB
1 review
8 helpful votes
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March 21st, 2019

I ordered a beautiful ring for my wifes birthday. Showed up very quickly and looks and fits great. Cant complain about the product or the service. My only critiscm would be that it states on the website shipping is free but I was contacted by the courier to pay an import tax. So be aware of this if you're shipping internationally.

Thumbnail of user paulam951
North Carolina
2 reviews
0 helpful votes
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December 25th, 2020

Absolutely beautiful! The three rings I just purchased Exceeded all my expectations. Just absolutely beautiful and the quality is extraordinary. I will definitely be purchasing from this company again. Thank you so much for the responses to my emails and the quick delivery! You guys are wonderful!

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

We are so glad that you enjoyed the products! We'll always do our best to cater to every little thing you need. Thanks a lot for your support!:)

Elsa Sincerely

Thumbnail of user deeg94
New York
1 review
11 helpful votes
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October 19th, 2020

I bought a ring for my grand daughter in May. By August the stones had fallen out. I asked if they could replace and sent pictures. I received the run around and finally they told me how the stones fell out. They offered to send me stones for a price, not to replace the stones. I have bought less expensive pieces of jewelry and had a better response.
I recommend not buying!

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Dee,

We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and help fix the problem.

We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!

Elsa
Best regards
service@vancaro.com

Thumbnail of user jasonb1145
Colorado
1 review
1 helpful vote
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May 7th, 2020

I ordered a necklace for my wife for Mother's Day and paid for express shipping. They advertised it arriving on may 8th, two days early. Now I'm getting emails saying may 14th, four days late. Don't order from here if you are on time line.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Jason,

We are really sorry about the delay. Generally, when you click on the size of the item, you can see the ETD. The total time for you to receive your order is equal to the PROCESSING TIME + SHIPPING TIME.

The【PROCESSING TIME】 depends on the item you ordered. If the item is in stock, your order will be processed within 24-72 hours. If the item is a pre-order or customization item, it normally takes 15-25 working days to get it ready for delivery.

We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. May we have the order numbers? We will check further and get back to you. Thanks a lot for your support and time!

Elsa
Best regards
service@vancaro.com

Thumbnail of user carlosm362
Maryland
2 reviews
1 helpful vote
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May 15th, 2020

I placed an order on Feb 27th. It is now May 15th and still have not received my item. I did in fact get an email stating I was past my refund time and they would gladly give me a credit minus the shipping fee. I definitely do NOT recommend using this company.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Carlos,

We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.

We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!

Elsa
Best regards
service@vancaro.com

Thumbnail of user sashab24
California
1 review
0 helpful votes
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March 28th, 2019

I ordered 3 items from Vancaro... a necklace and 2 rings and they are absolutely stunning... i was really surprised with the quality at such a great price and the craftsmanship is phenomenal.
I will definitely order more stuff from Vancaro!

Thumbnail of user hollyg178
Florida
2 reviews
0 helpful votes
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December 29th, 2020

I have ordered several rings over the years. They are beautiful. The quality is great. I get stopped all the time when people see the rings. I always tell them where they can purchase their very own. Overall im very satisfied.

Products used:
Jewelry

Service
Value
Shipping
Quality
Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Thanks a lot for your support! Have a wonderful day!^-^

Elsa Sincerely

Thumbnail of user perry.ewell
Utah
1 review
0 helpful votes
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July 6th, 2023

The piece was accurately portrayed in the photos. It's a beautiful ring and my wife loves it. So tastefully designed. Ordering was easy and I felt like the company is truly interested in my satisfaction.

Products used:
jewelry: ring

Service
Value
Shipping
Quality
Thumbnail of user jordynnk2
Colorado
1 review
0 helpful votes
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October 3rd, 2021

If I could give zero stars I would. I have recieved incredibly poor customer service and overall have had an incredibly negative experience. I was supposed to receive my package three/four weeks ago already and have made more than several attempts to contact customer support to ask where my order is or if I'm going to actually receive it. NO ONE has gotten back to me and it has been weeks. I'm beginning to think that all of the reviews saying this site is a scam are right because I am just getting increasingly sketched out at the fact that they took my money and REFUSE to respond to me in any way. I also tried to get a refund so I can shop at a different shop and was given a notification saying that's not possible. I want my product that I PAID FOR. I don't understand how they can take your money and not give you the product. My order is ******* and I purchased almost $300 worth of items I'm now very much regretting. This has been an incredible hassle.

Tip for consumers:
They are a scam. DO NOT PURCHASE FROM THE SITE!

Products used:
None because I purchased them and the site refuses to deliver them. I have yet to even be able to get a response from their team as to why they haven’t shipped out my items but they have charged me for them.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Jordynn,

Sorry for replying late and the inconvenience this might cause. I guess that you might not find the email about the status of your order. Actually, when you placed the order, there were two items that cannot be shipped immediately because they are pre-sold items. For now, only the ring is still out of stock. It is expected to be available from October 12th to 19th.

Normally we'll ship the items together when they are both ready, if you'd like to receive the available items first, pls let us know your opinion via email. Thanks a lot for your understanding and time.

Elsa Sincerely
Customer Service Team
service@vancaro.com

Thumbnail of user carolk970
Texas
1 review
1 helpful vote
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May 13th, 2021

Vancaro MONEY BACK Guarantee is a joke my boy-friend purchased this ring for me (I have Fibromyalgia and Rheumatoid Arthritis). I had it for one day in which I stayed in bed due to pain. The next morning I found one of the stones had fallen out. When he finally spoke to someone about this issue they said Imust have hit it which caused the stone to come loose. However I loved it so we took it to a reputable jewlery repair shop. The person who fixes jewlery everyday stated that it was a manufacture defect and that the prongs holding the stones were too small. He built it up and made sure to reinforce all the prongs on my ring. Vancaro refused to fix the problem even though they say that if you are not 100% happy they will make it right or give a full refund. Well in this case they refused. We will not ever purchase from this company again and will also tell everyone we know not to purchase from them.

Tip for consumers:
Don't buy from them because they do not stand behind their guarantee.

Products used:
Bought a ring and was refused a refund or replacement when one of the stones came out. We had it all of one day.

Service
Value
Shipping
Returns
Quality
Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Carol,

Sorry for not being able to provide you with satisfactory products and services. Judging from the initial picture, the prong pointed to by the red arrow looks broken. Because silver is relatively soft, this situation is generally caused by external forces.

This ring is our best-selling model, and a situation similar to your ring is very rare, so from a preliminary judgment, we have made a response that is not a quality problem.

Could you please tell me your order number? I will communicate with you further. If you need any further assistance, please feel free to contact us, we will reply to you within 24 working hours, thanks a lot for your understanding and time.

Nola Sincerely
Customer Service Team
Email us:service@vancaro.com
Chat with us: m.me/vancarojewelry

Thumbnail of user katies263
Minnesota
1 review
5 helpful votes
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June 19th, 2019

I loved my ring for the last 6 years. This year the black metal faded top silver... and now the band has broken down to a cheap metal that I now have an allergic reaction to. This is my wedding ring and I'm just crushed that this is happening.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Katie,

May we know the order number linked to this issue, please? We will check further about the issue and try our best to help.

We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!

Elsa
Best regards
service@vancaro.com

Thumbnail of user williamh3665
Texas
1 review
3 helpful votes
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May 11th, 2022
Verified purchase

I purchased a ring from them and the electroplating is trash. I proposed to my fiancé on April 3rd and she hasn't even been wearing it for 2 months. I tried contacting them and telling them about it and they offered a 30% off coupon. Why would I want to buy something else if I'm not satisfied? I do not recommend this jeweler to anyone. Not even 2 months old and she's pregnant so obviously not doing anything that would cause this kind of wear. I am not satisfied at all...

Tip for consumers:
Don't do it.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi William,

We've sent several emails recently to try and contact you to provide you with a better solution, it would be greatly appreciated if you could check your emails.
Please understand that this is a black silver ring, and it is not the color of metal silver itself. With long-term wear, color fading is inevitable, which is a normal situation. If it wears badly, it loses the black quickly. Unless a lot of nickel is added to the ring illegally, it may make the color last longer, but this may be more prone to allergic reactions.
If you wear a black ring, try to minimize the wear on the band of the ring. Many customers report that after wearing a black ring for a few years, the black is still very good. If you mind the possibility of color fading, it is recommended that you choose an all-silver silver ring.

Thanks a lot for your understanding and time!
Vancaro service team

Thumbnail of user sandir34
Washington
1 review
0 helpful votes
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January 26th, 2021

Iam extremely happy with my order the ring is beautiful well crafted and so are the earrings love them. The service was amazing got my order sooner than I taught. So yes so happy with my purchase thank you again.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Thanks so much for your support! Have a wonderful day!^-^

Elsa Sincerely

Thumbnail of user dawnf130
Canada
1 review
22 helpful votes
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January 13th, 2020

I ordered a ring to give to my daughter for Christmas. One she had seen pictures of for a few years and loved. I was so disappointed when it arrived. I was embarrassed to give it to her. Over $200 spent on a $2 gumball looking CHEAP ring. It has since peeled and the paint is coming off. Costumer service is awful. I would not recommend this to anyone! Biggest rip off I've ever experienced.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Dawn,

We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.

We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!

Elsa
Best regards
service@vancaro.com

Thumbnail of user mauriciob24
Arizona
2 reviews
2 helpful votes
  • Send Message
January 2nd, 2021
Verified purchase

I bought a ring for my wife. A blue topaz ring with a zirc stone in middle and black plating on sterling silver. The ring itself looked beautiful on the site. When we recieved it, the ring had a chip in its plating. Customer service said that they inspect all their rings and that it was not their fault... no refund they said. Only a discount on next purchase. I told them to go f themselves. My wife chose to keep wearing it despite of how pissed and unsatisfied about what I paid for... 2 months later and the coating of the ring is mostly gone and u can see the silver under the black plating... that ring was about 200 but I got it on a discount so I spent about 170 I believe. I tried to go on social media on their company profile and tell people about my negative experience. They deleted my comments and blocked me so I couldn't contact them nor comment on their post. I HATE VANCARO, their product quality is absolute garbage.

Tip for consumers:
Poor customer service

Products used:
Ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Mauricio,

We're so sorry about the issue. Please kindly know that most of our items are made of international standard 925 sterling silver, and some items are plated with a layer of other colors to reach a better design, which means that the orders are not the color on their own, and the original color is silver.

At present, because of the limitation of the electroplating process for the colored silvery items, the colored coat may wear and tear with the continuously wearing, and they may expose the silver color of the original color. Please kindly understand it's inevitable for the colored silver items, and generally, it does not belong to quality problems. Regarding this issue, we also explained it in detail on the product page.

If you mind this, it's recommended that you could consider the items in silvery color, generally, it lasts longer. Thanks a lot for your understanding and time!

Elsa Regards!
Customer Service Team

Thumbnail of user abea24
Florida
1 review
2 helpful votes
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September 6th, 2020

Emailed customer service and was only replied to by a robot and they never responded personally to my email after it stated they will after 24 hours. It's been 3 days. Then I tried to login to my account and after I was unable to I tried to reset my password only to have it tell me there's no account so I tried creating one only to have it tell me there's already an account under that email. Terrible system, now I can only pray my order comes to the incorrect address I needed to update and hope no one takes my order.

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi Abe,

We are so sorry for the inconvenience caused to you. May we know the order number linked to this issue? We will check it further and help to fix the problem.

We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!

Elsa
Best regards
service@vancaro.com

Thumbnail of user genesisr3
Florida
1 review
0 helpful votes
  • Send Message
January 25th, 2019

The ring was amazing and a did not disappoint. Once to gift a was received it was Smiles and kisses. It was the best gift I could ever give to my girlfriend. She absolutely love it; it was unique and looks really cool..

Thumbnail of user patriciab590
Florida
3 reviews
1 helpful vote
  • Send Message
April 12th, 2019

Ring was sent out. Returned it was to big, they sent out smaller size. Package opened in mail. So they said they loose, i loose, sent more money to send out fedex and they make new ring. I told them no refund my mo ey. They said no. No refund.

Thumbnail of user jamesb1425
Canada
1 review
2 helpful votes
  • Send Message
February 8th, 2019

I am in hospital for 2 months now and wanted to marry the love of my life so i ordered a ring and payed for express so i can have it here before i nolonger can but they do not mention that they are closed for a long holliday they even offer valentine's specials but they are 100% closed

Thumbnail of user snowy5
VANCARO C. – VANCARO Rep

Hi James,

We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.

We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!

Elsa
Best regards
service@vancaro.com

Thumbnail of user yooy2
France
1 review
0 helpful votes
  • Send Message
February 17th, 2019

The jewelry to order was for Valentin's Day, my wife is delighted, a detail and perfect finish. Moreover commender of France the postal follow-up was very reassuring, a contact whith the tracking service Vancaro more than satisfactory. Very serious professional, i'm completly satisfied and would definitely recommend. Thank You...

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Vancaro offer the best and unique jewelry including promise rings, engagement rings, wedding rings and couple band rings for our customers. All of them are in high quality and affordable price.

Company Representative

Thumbnail of user snowy5
VANCARO C.

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