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VANCARO has a rating of 3.4 stars from 174 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VANCARO most frequently mention customer service, beautiful ring, and timely manner. VANCARO ranks 12th among Engagement Rings sites.
Best customer service I've seen in quite a while. I tried to have ot delivered to my work address at first and the postal service really messed that one up. They actually lost it for almost a week. But vancaro worked with me the whole time trying to track it down. After the post office finally sent it back vancaro promptly sent it to my home address per our conversations. Instead of saying "well, we got your money, you find out where it went" they stayed with me the whole time.
When I ordered my purchase I was informed signature upon delivery. Halfway thru the process I was informed there was no signature required for delivery. The whole point WAS TO get a signature due to the rough neighborhood I live in. My purchase was treated as if my order is ok to be lost!. I won't be purchasing from them again due to this.
There good people. Communicated extremely well. Got my beautiful ring on time and with status updates. The craftmanship is well made and the gem is quite astonishing. Kudos!
This company is fast about getting your order to you and have such an amazing selection. I have already told others about this company and sent them the link for the website
This ring has style AND attitude! It is absolutely beautiful! I love the combination of the skulls beside the heart shaped stone. The detail in the band is exquisite.
My boyfriend, who is now my fiancee gave me the most unique ring and I love it. I have to say, I love he picked something out that fits my personality. I have received many compliments on my ring.
I ordered a ring, it's been in customs for 13days and now they won't answer any of my emails! Please don't waste your money. I'm out 159.00 and no way of getting my money back
Ordered a Jack Skeleton ring for my wife for Christmas. It's a beautiful ring, it was also a great price. Shipping was fast. Got before Christmas. My wife was so surprised. She loves it.
Delivery was fast. Excellent service and the quality was amazing. Im blown away at the beauty and uniqueness. She absolutely loved it. It came well packaged with a gift bag, card and even cleaner.
Great customer service all the way around. Had a problem with one ring that I ordered and got in touch with customer service and they took care of me right away. Thank you for a great experience.
Hi Sean,
It's our pleasure! Together with our customer service team, we'll do our best to cater to every little thing you need. Have a wonderful day!^-^
Elsa Regards
The serviceman or service lady has gave pleasantly informative customer service on the size guide when I was confused.
Thank you so much for the help.
Thanks for the customer service! I accidentally put the wrong shipping adresse and you guys took care of everything And it got to me Fast Thank you so much!
Had to wait a couple of extra hours for it to come in but it came in on the day it was supposed to. Beautiful ring too, my girlfriend is gonna love this!
Thanks a lot for your support! Have a great day!^-^
Elsa Sincerely
My boyfriend and I got our wedding rings and my engagement ring in the mail yesterday. They are super gorgeous and I'm in love with them! Thank you Vancaro!
Products used:
Rings
The ring came in a timely manner and the quality of this ring was perfect I got this for an anniversary gift for my wife and I know she will not be disappointed
Thanks a lot for your support! Have a wonderful day!^-^
Elsa Sincerely
Perfect fit and beautiful. Very fast and great delivery. No hassle ordering. Communication was great to let me know where my ring wadwas every was of the way to me!
Nice rings for the money, quick delivery with informed shipping thru its entire process. Yet to see how they hold up, only time will tell but happy thus far.
Hi Pat,
Thank you very much for your feedback! We'll try our best to cater to every little thing you need.
Your comments will be very meaningful to us, thanks a lot for your support and time! Have a wonderful day!:)
Elsa
Best regards
service@vancaro.com
My boyfriend ordered a size 7 ring online, but didn't know my size was 6. I went through the tedious return process indicating that I would like to return the size 7 for a size 6. I was approved, and shipped the ring back at my own cost. Then, I got an email saying they don't have size 6, and size 7 is the smallest size they have and the ring is being discontinued so I will have to settle for size 7 or choose another ring. I looked at all of the other rings and decided I didn't care for any of the other styles. I emailed back and asked them to send the ring I just sent back and reimburse me for shipping because it is their fault I had to send it back when I told them I wanted size 6 in the initial email. They should have told me they don't have that size right then and there. They refused to reimburse my shipping cost. Instead they said I could have a $20 credit to buy something else from them... Apparently telling them 2 different times in 2 different emails that I don't care for any of their other jewelry means nothing to this company. I emailed back and asked for the customer service representative's supervisor. She emailed me back saying there was nothing they could do except give me the $20 credit without giving me information for the supervisor and "thanks for understanding." I ended up having to get the ring resized, which was annoying. The black coating on the ring already wore off. And a total of 4 gems have also fallen off within 2 weeks. This company is rude, terrible, and they have cheap quality jewelry. Don't waste your time with them.
Hi Tracy,
We are really sorry about the issue. May we know the order number linked to this issue? We will check further about the issue and get back to you.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Awesome price, awesome looking ring! Iam very satisfied with the choice we had in rings and was very happy with the product and service that they gave me 100%
Customer service was excellent!
Friendly, quick responsive. Just got the wedding ring back today. Fiancé was happy and very pleased to get her ring back on her finger. Thank tou Vancaro.
Love my item from Vancrco and planning on purchasing more items the products are very interesting and different from other sites. The items are also very reasonably priced.
Ordered this necklace for a teacher that loves sunflowers. It arrived in a timely manner and is absolutely gorgeous.
Tip for consumers:
Read shipping times and order accordingly to avoid delays.
Products used:
Jewelry
Got my product on time as said great product the now wife loved it made her very happy and she was pleased, surprised, and excited.
Products used:
Ring
What a beautiful picture! Thanks so much for your support! We'll do our best to cater to every little thing you need. Have a wonderful day!^-^
Elsa Sincerely
I found at least 20 of these items on Wish for $1-2. PLEASE do not order from here! Will be returning my purchase today. So glad I never opened it!
Hi Jacqueline,
Some vendors stole our pictures and sell the products, which is not authorized by us. The quality and material can't be exactly the same, the cost is fixed, the cheaper product must be of cheaper quality. If anything on this website that is similar to our company's products, we will immediately Sue them.
Since our products are hand made by the ring workers and gemstone cutters, and the main part of the ring is made of sterling silver, the hardness is not as hard as the products sold in batches, and our ring the ductility is relatively high.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com
Bought my wife a ring and it is absolutely stunning! Even better in person than on the site. Highly recommend this company and their products
The product they show, at the price it's listed, arriving when you expect it. Customer service was exuberant and thorough. Five star.
The ring is beautiful sized perfect and came very quickly my wife to be will love it thank you very much
Gain trust and grow your business with customer reviews.
Vancaro offer the best and unique jewelry including promise rings, engagement rings, wedding rings and couple band rings for our customers. All of them are in high quality and affordable price.
Hi Johanna,
We are so sorry for the delay caused to you. The original package was held at the customs, which is a rare situation. Once the issue was spotted, we contacted you immediately and offered a new package. It shows that your order has been delivered on 2020-10-13T01:21:00.
We are really sorry that we did not offer a 100% satisfying experience for you. We value every need from customers and would always go the extra mile to offer a 100% pleasant shopping experience for each customer. Thanks a lot for your support and time!
Elsa
Best regards
service@vancaro.com