VCAHospitals

The east meadow location is truly an example of how it should be. From the front desk, to the techs, to the doctors! They are truly incredible at providing outstanding service and care for Mocha. I cannot say it enough!

This was my first visit for my new dachshund Roxy and we had a great experience. The front desk girls were very friendly and helpful and Sara the Vet Tech spent lots of time explaining everything. Dr. Carlos Urday was awesome, very helpful and I feel confident in bringing my dog here for all future care.

Initially when I walked in with my sick cat, the office assistant said " we don't have walk in emergency today, come back tomorrow ", and I insisted that this is an emergency I know my cat, he would not cry like this, she called her supervisor, long story short they checked my kitty in, from here on, all services were excellent, vet tech, and specially doctor, dr Hoang was super nice and empathic, knowledgeable and explained everything in details, thank you very much for your services

We have used the VCA hospital in Ridgecrest California for almost 20 years. We have seen quite a few doctors come and go, but the care and love of our our animals has never changed. They are always compassionate and professional. The staff remains fairly constant and they too are friendly to humans and loving to fur babies.

The VCA resolve some issues I previously had at one of their branches. I am not working with their EDGEBROOK office, and I am very pleased with their compassionate and professional way in which they deal with my pets.

In this post, I will refer to the doctor as Dr. Nikki Cutrone. Her other names include Dr. Nikki Zisholtz, and Dr. Nikki Cutrone Zisholtz. I write this post with a broken-heart and a bucket of tears. I took my chihuahua to VCA Aventura Animal Hospital from 2016-2021. On July 15,2021, Dr. Nikki Cutrone examined my dog. She performed an x-ray and gave a prescription for cough syrup. My dog died on July 28,2021. Dr. Nikki Cutrone was negligent. She never provided me with the results of the x-ray. Dr. Cutrone did not care about my dog. They only pretend to care. In December 2020, the vet tech Giovanni told me his chihuahua does not like BLACK people. I was offended because I am a BLACK woman. I left two messages for the office manager who never returned my call. Over the years, I can count on my first-hand the number of BLACK customers I have seen in the waiting area. I can also count on my first-hand the number of BLACK employees at VCA Aventura Animal Hospital from 2016-2021. I am not a racist, so I ignored other signs of racism. I have lost my child, my friend, my world, my dog. I am posting this to help other people. On August 23,2021, Dr. Urday apologized for Dr. Cutrone's mistake. An apology will never take away the pain I will feel forever. No pet owner should have to feel this much pain because of a doctor's negligence. Skin color should not matter. Be careful everyone if you love your pet.

The staff are extremely attentive & kind, the vets r very understanding & patient w/families. All are willing to answer any questions!

Today said goodbye to our dog. Hard decision. The staff were so supportive of not only our dog but also us

They only got a 1 star because unfortunately you can't leave it blank, wish I could make it a zero. We took our kitty to vca river for emergency care on a Saturday evening. No tests were run because we didn't have and could not get $600 up front for their deposit for unknown treatments. They sent us home with a prescription and a wish of luck. The doctor lied on the discharge paperwork which stated that we had refused care due to lack of finances. Vca river only has one possible assistance program (care credit), which after being denied we later found out that if you don't have a credit rating of at least a 600 or better they won't assist you. Vca river refused to keep our kitty through the weekend even after we informed them that we had located funds but it would be Monday before we would have it. It is now Sunday night and our kitty has passed away in our arms due to the lack of caring and compassion and straight refusal to work with us in an effective way that could have saved our kitty life. IF YOU CARE ABOUT YOUR ANIMAL,NEVER TAKE THEM TO ANY VCA HOSPITAL. THEIR STANDARD OF CARE RATING WITH THE BBB IS A 1.2 OUT OF FIVE. WHICH LITERALLY MEANS WORST IN THE BUSINESS.

Worst Vet Hospital I've ever been to. Receptionists and doctors could not answer questions about my cat's health problems, and refused to work with me money wise. It was five hours later, after applying for loans, asking my family members for help, that they even suggested a "back up plan" or "last resort plan", which was a third of the initial bill. After letting me know finally of this last option, of taking my cat home to monitor him myself, the Ver did not give me proper information on how to properly maintain him, even when I asked, and failed to send me home with the proper equipment to help my cat through his pain. They did not give me pain medicine for him, and told me "He should be fine by tonight or early the next morning." When he was not "fine" the next morning, I took him back in to get whatever they messed up, fixed. The refused to fix it, and told me "you can pay everything we need to fix him, or you can put him down." About an hour later, with no other options, because I couldn't pay, decided I had to put him down. But wait, after they had given me those ONLY two options, and I had given them my final decision, they say, "Well. We can go ahead and take care of him anyways. But he can't be yours anymore. You'll have to surrender him."
Who the hell screws with someone like that over their beloved pet? There is something extremely wrong with this place. They're disgusting.
After surrendering him, they told me they have someone willing to foster him and he'll be up for adoption on their website. Well, I did my research. And even asked them which places they adopt him out from. Guess what they told me? That they "don't adopt out, and have no association with any adoption agencies"

What the f*** is wrong with this place? Disgusting people here. Do not go here.

A good vet is in Pomona, off of Gary and the 10 freeway. Never go to this Upland vet. They're despicable human beings and had no sympathy for me losing my baby boy. Never once apologized for failing to inform me of everything he needed, and withholding information about the well being of my precious furbaby.

If you care about your pet, you won't take them here.

VCA - THE WOODLANDS - TEXAS:
PUSHING PUSHING SPECIFIC MEDICATION... IN BED WITH SUPPLIERS! RIP OFF! BAD UNFRIENDLY STAFF ( BLUE HAIRED LADY). UNNECESSARY EXAMS... RIPOFF! STAY OFF!

They prey on trusting and vulnerable Dog owners to upsell and charge you for things you don't need which is very unsavoury.

Cash grab cash grab cash grab cash grab cash grab cash grab cash grab cash grab cash grab cash grab cash

RE: VCA METROPLEX ANIMAL HOSPITAL IN IRVING, TEXAS

I do not recommend the VCA Metroplex Animal Hospital in Irving, Texas and
I do not recommend Dr. Bischofhausen, the Veterinarian there, either.

Last year, Dr. B. misrepresented the Cancer treatment for my dog. We relied on his gross misrepresentation when agreeing to let him operate on our dog. Our dog received a useless operation and within hours after coming home following the surgery, he was sick to his stomach, gagging and couldn't breathe properly and then was ultimately diagnosed with Laryngeal Paralysis LP - Dr. B. implied that it was a coincidence but we don't buy it! And despite spending lots of money and trips to his office, it wasn't Dr. B. who diagnosed the LP or who successfully treated our dog for the Cancer.

VCA Metroplex Animal Hospital treated us poorly, as well!

After questioning the practices of Dr. B. and his tech; we requested our dog's medical records and shortly thereafter; they fired us as patients/customers after 4 years of faithfully paying their bills.

I have been going to this vet for a couple of years and was fine with them until my last couple of visits. Took our dog in for his annual shots and to look at a paw he was limping on. The dr gave our dog the Bordatella shot, which is optional and we don't get, without asking us. I wasn't aware until we checked out. When I saw the charge, I questioned it and the receptionist said, "too bad we can't squeeze the medicine back out of him!" That shot cost us over $50. We were prescribed medicine to help with his paw and told to make a follow up appointment. I was told the appt would be no charge since it was a follow up. We went to this appt and checked in and waited for about 10-15 minutes before being told that they canceled our appt. They had called my home phone but I didn't receive the message. I should have been notified when I checked in but was not. My son made another appt a few days later. After that appt was made, I rcvd 4 text messages, 1 call on my cell phone, 1 email, and 1 call on my home phone. Why wasn't that done when they canceled the previous appt? When my son came to the next appt he WAS charged for a follow up appt. I called immediately and expressed my frustration with this office. I was told that a manager would call me back... I NEVER received a call. I waited 2 weeks and called back again and told them my frustration and was assured that Sarah would call me that day. She NEVER called and I have not heard from anyone there... that was 2 weeks ago! I will not go back to this vet. I advise people to look over their bill before they pay it because once they get their money, they don't seem to care about your concerns!