Venmo

Thieves.
My, my husband's, and my son's accounts were all frozen. They were trying to set up accounts and immediately got frozen out. I was frozen out after trying to buy crypto. After two weeks, I finally got in, but they are rejecting all attempts to transfer money into Venmo from a bank account I've already used!
This morning, I find that they have frozen my account and won't release any of the money. They are stating that it will be 10-15 DAYS before they contact me.

So anytime they feel like it, they just steal money from you. Tried to call customer service and got a braindead operator that sounded like she was talking into a tin can with a string running from the back of it. Got nowhere and eventually the call dropped. Just another worthless American Corporation. Do yourself a favor and use a different vendor for the services that Venmo provides.

Venmo froze my account on July 6th due to a security issue (not a payment issue), without any explanation. I immediately called and supplied a photo ID as identity proof. I have tried multiple times (via email, chat or phone) to reach someone of authority that could assist me. They don't offer direct contact to this department. I have waited over 23 days without any contact from Venmo. I cannot find a way to contact this department and am at their mercy at this time with no solution in site. This is a customer service nightmare and just want this to be resolved.

I opened a Venmo account, intending to pay someone who wanted to receive payment via Venmo. I'm not a whiz but am reasonably computer literate. I got as far as giving them all my personal info and linking my credit card. I also found the person I wanted to pay. But trying to actually link up with them or make a payment didn't seem to be possible. There were no explanatory notes, drop-down menus or links of any kind regarding how to do this. The "Help" button was no help. I logged out and logged back in, but always got stuck at the same page, which requested that I link up with friends. After spending an hour trying to get someone paid, I gave up. Not impressed. I will be cancelling my Venmo account tomorrow.

Venmo is supposed to be speedy transfer of funds? Not if there is a problem. November and December rent payments could not go through. Venmo had no idea why. Have used it previously numerous times. Now my account is cursed! I was contacted sometime in November after my first fiasco that everything was taken care of. Then when I went to send payment December 1 - same thing. What a crock!

I recently had displeasure of working with Venmo over a charge dispute, unfortunately after unsuccessfully disputing the charges venmo kept allowing the vendor to charge my account monthly so I closed my account with venmo

Mediocre taking care of customers! Worst service I have ever seen. Took over 45 days to be able to transfer $1887 to my bank account. Over 50 emails and 15 calls with customer service. I will not be surprised if Venmo run out of business in 2 years.

I had a Venmo debit card and they would constantly charge me "overdraft fees" when there was literally no evidence of an overdraft. I contacted them countless times and received a different nonsensical excuse everytime. I eventually ended up deleting my account after I tried a hundred times to get my money back. This happened at least five times and they stole over two hundred dollars from me. Get a real bank account and stay away from this company.

I wanted to get a cash advance from my Venmo visa. I had to call customer service and create a pin first. Went to an atm and was declined. Went to another bank, declined. Called customer service back and they said to try it now that it was blocked. Tried it again, blocked. 7 calls to customer service in India and nothing was done. I spent literally 3 hours between calls and driving to different banks due to an emergency.
The last person I spoke to, who was rude, told me that specific banks only accept Venmo credit cards. Found out it's any atm that accepts visa. I am paying the card off and I'm done with Venmo for good!

If I could leave a negative star review I would. They have frozen my account for no reason. I provided them with all the information they asked for and they do not email me back with any updates or solutions. I called the customer service number to get help Andy they tell me it will take 7 to 10 business days to unfreeze my account. I would not recommend that you use venmo. There customer service will not help you with this issue and they only help through email. I have not received a email with updates or answers to my issue. This company does not know how to help their customers.

When not being able to make a payment, after three phone calls, two days in a row, totally over 2 hours and finally getting a supervisor to address why I could not make a payment to someone, I am told it's the system and he really has no reason why! When asking what to do after trying deleting my bank info and reloading, trying different amounts, etc, I am told for the second day in a row to wait 24 hours and try again. When asked it this will resolve the problem, I am told it's "pot luck" if it will work, blaming on the system! When ask for another solution or someone higher to talk to, to both I am told no. Pot Luck! Is this any way for a banking service to work?

My son recently died and I've had people want to send donations. EVERY single person has had difficulty finding me by phone number or email. If they sent a friend request that worked on some of them. I chatted with Venmo this morning and was given a laundry list of things to try, how can some people get through but now I have to share a QR code, change this setting, change that setting, oh, and they can try by your user name. I find this embarrassing, disgusting and unacceptable. It shouldn't be this much work, especially in my time of grief, and more so that they claim how "easy" it is. I have one more person trying to send a donation and if they can't get it to work I am shutting this ridiculous app down and will NEVER use it again.

This company froze my small business account for verification, once account was verified. Venmo decided to to freeze and keep my money. Every time I tried contacting Venmo to see reason for this decision. I never got reason or explanation. Company then stated just wait 180 days w/o reason. This was truly my first experience with being robbed..

On May 31, an acquaintance sent me $399 and when I tried to transfer my money to my bank I had trouble opening my account (with a total of $436 because I had money I had never transferred to my bank account) and never had access to it. Venmo froze my account of until they could investigate and every time I called they just gave the story "will contact in 5 to 7 days". Eighteen days later, they closed my account because someone (a scammer) proved to be the owner of my email I had for 15 years! I asked them to reimbursed my money, but every time they said it had to be investigated by a different department! I'm going to sue them in small claims because they have been everything but sincere and honest. It seems the scammer is in their own company! How can they believe what a scammer says? They were played by him/her and Venmo needs to have better a better scammer policy not naive, inefficient investigators! I'll give Venmo a 0( ZERO)!

I just opened venmo so a friend could send me $25 for cab fare to the er, needless to say they froze my account so I had to take a $1200 ambulance ride. I was in the hospital for 5 days. I still can't access the $25 and Noone will tell me why! Needless to say, I will never use this horrible app again!

I have been trying for 3 weeks to get my money returned for 3 Venmo transfers that ended up to the wrong person. Venmo will not correct the error. Why?-because will only correct one miss payment in a 60 day period. Venmo is not available by phone. They won't contact the person paid in error. They won't provide me information so I can contact the person who took 3 of my payment. Does this seem fair? Heck NO!
I suggest you avoid Venmo unless you like being a victim. I am.

I paid someone using Venmo and they never got paid even though all the payment systems are working according to the bank. I paid them again and they put me in debt 1000 for the transaction which is so unscrupulous they should have refused the transaction. I realized that I don't have enough money in the bank account to cover the transaction so they made me owe them the whole amount I was to pay. I contacted the person I was paying and they never received the money at all. Extremely unscrupulous to steal 1000 from someone just because they owe someone else money. Now I am owing 2000 for this month and half is going to thieves.

In June over $1000 was stolen from my Venmo account due to my account being compromised. Venmo did absolutely nothing to stop it or help me. Makes me wonder if it might be one of their employees. Andrew Kortina the creator of Venmo cares more about padding his half billion dollar networth than investing a small fraction of that to upgrade their very flawed and, in my experience, ineffective security protocols which make any money held in the platform at an extreme high risk for theft. In addition, their so called customer service clearly has no interest, as a matter of policy, to assist their customers when a security problem exists. As a matter of fact, my own experience I was more or less blamed for transactions that I never approved nor I was aware of them taking place in the middle of the night.

Venmo arbitrarily put a one month hold on my money and won't assit in linking my bank account for deposit. Venmo has NO customer service. Over 20 attempts to get help or an explanation. Phone calls are a total waste of time. They tell you to read articles that are not helpful. Chat is a joke. BBB notified. Do not use Venmo if you need your money quickly.

Venmo supports the crook and does NOTHING for the honest person. Crooks are making a great living off your hard-earned money. We made a phone call to the service rep the minute it happened and filed the paperwork right then. We were told to call our bank and stop our payment. We did and now we are in a roundabout email chain that NO ONE will help. Drop and DO NOT use the wasteful company.

I'm a long-time Republic Wireless customer. As such, by definition, my phone number is a mobile number. But not according to Venmo. After I sold an item to someone who wanted to pay by Venmo, I tried to open a Venmo account. But they rejected my application, saying my number was a "landline" number. I tried, repeatedly, to see what evidence I could offer so I could open an account, but they just kept falling back on the landline bit. I can only conclude that they'll let you open an account with SOME carriers' mobile numbers, but not mine.

I worked hard, completed a job for my client, my client sent my $500 payment with Venmo.

I go to instant transfer it, and they denied the transaction. Now, due to their "security protocol" it will take up to 15 F-ING DAYS to get my money….MY MONEY! 15 F-ING DAYS. A business' funds are the lifeblood of the business.

And to make matters worse, you could not understand a thing the reps were saying which caused even more frustration!

I WILL NEVER use this service ever again and tell as many people that care to listen!

I encourage others to do the same!

I wouldn't recommend this service to anyone. They permanently suspended my account stating that my activities violated their user agreement, when the only activity I had on there was receiving money 3 times from friends, with 2 of those times being the same person, then transferring that money to my bank account, which according to the user agreement, I have every right to do so. When I contacted them to get more information about this situation, I wasn't really given an explanation.