Venmo

Venmo has an Outdated model and the worst ever Mobile Experience.
After weeks of repeated bad results I learned they can care less about Customer Retention.

After months of repeated unlawful charges they addressed a Security Breach of the monthly charges to my account. This should have been addressed immediately after filing a complaint not permitting it to re occur monthly.

In the meantime they suspended my account, my balance of funds for the last six weeks.

I called and emailed and responded to the request for uploading my government ID (( several times)).

I emailed called and complained and Keep experiencing a
Circular response to send them an ID, and change my password. This is 6 weeks and Venmo customer service acts like this is Everyone's problem but nobody's job.

Venmo's conduct is harmful to me and to customers. First a breach of security then repeatedly monthly unwanted charges, now a long suspension. This has negative effects on credit profiles, and the loss of control over personally identifiable information.

I have to waste time and energy trying to close Venmo. I fear future unauthorized charges and miss trust them to resolve, including seeking refunds for improper charges and breaches.

I would only use Venmo for emergencies but i feel your taking a risk because at anytime they can freeze your money. I've used them three times and so far so good.

Horrible they lock your account and won't let you speak to anyone who will unlock it. I was told they don't have phones. Venmo are just like scammers who who won't give me my money.

Constant bombardment of "someone is trying to access your account" WTF? Don't they have ANY safeguards on the front end of their service? How are hackers getting to my actual account? Takes me 5 minutes to get to my account page with two factor authorization.
Transfers take 3-5 days, unless you transfer with a debit card... same account, why the difference.
Lame service, no actual support reps and feels completely unsafe.

UNSAFE
ZERO CUSTOMER SERVICE
ZERO CUSTOMER PROTECTION

OWNED BY PAYPAL

A few months ago, someone on Venmo hacked my checking account. Last week, I was able to recover the stolen funds through the help of fisthacker at protonmail

I will never use Venmo 500.00 got sent out of my account to another party and I was told I'm just out the 500.00 thank you Venmo for being a terrible middle man

I just signed up for a venmo card my husband was using it for his business so I decided to use it for mines. I signed up and received a payment. I tried to transfer to my bank it didn't work. Okay so I order the card. It takes a week or so to come. I called customer service they are saying my acct is frozen and under review? This makes no sense! I waited for the card because customer service said I'd be able to use the card when it came. Got the card tried to activate now my account is restricted? I have to wait for a specialist to unfreeze my account and they also only answer emails. BS Venmo… I WILL NOT ADVISE ANYONE TO USE THIS SERVICE!

On 9-7-23 my venmo account was frozen called customer service told to send ID and wait 7 to 10 business days, on 7 day account was still frozen, venmo customer service stated that weekends don't count for 7 to 10 day wait, Told them they should of told me, on 9/16/23, I get a email stating account is unfrozen go to use card at Walmart and it declined call venmo and they stated account frozen check email, I check email and they frozen account again and then closed my account and stated they will hold money in my account for 180 to prevent lose and if they have funds they will email me to transfer

I signed up for venmo because a friend wanted to be paid that way.
I did a test run with a relative, sending $12.00. And I had venmo use our credit card. There was a 3% fee, so it was $12.36. The credit card company tagged on a $10 processing fee. The test run cost $22.36 to send $12!
I was unaware of the credit card charge until 2 days after I made the $12 transaction.
Being unaware of that charge, I tried to send my friend the $2000 that I owed him. Venmo rejected the payment. When I called customer service, they said it was a security thing and to try another method of payment. I tried a withdrawal from my bank and venmo rejected that payment also.
My identity was verified under venmo for the credit card and my bank was also approved. Our credit is excellent and there is enough money in our bank to cover the amount. There is no clear explanation on why this did not work. It would have been easier and faster to send a check!
By the way, the credit card company refunded the $10 because they understood that most people don't understand how venmo operates.

HORRIBLE APP! I sent 100.00 to my daughter for her bday and the account I sent to had my daughter's PICTURE and name... she never received the money! Called venmo and was on the phone for 2 hours! No resolution and they told me to ask for the money back from the person I sent it too... are you FLIPPEN KIDDING ME. Had my daughter on the phone with them twice to verify that it was not her account that someone had to of created one and they still would not reimburse me my 100.00 I sent to someone that has opened an account with my daughters picture etc! Sham of a company and will be deleting there app, they are bs thiefs!

I have been in line for a card a very long time and still no card. Venmo is so unprofessional. If you aren't ready to send cards then why lie to customers about a so called waiting list?

Awful response time for customer service and the 1-800 number is a joke. Marked case "urgent" still waiting 10 days for a response and I gave them all required information.

Twice now my password has been changed by hacker's. It takes security questions about your
Account to talk to a live agent and no security questions to change someone's password. Venmo is suspicious!

The app is terrible and everything about it is horrible they take money from you when you put it in there and they take money when you refund somebody I've been trying to get my money for 2 weeks and get a knife that got it on they got everything froze it's a bunch of crap oh they get their money but you can't get theirs and every time you call somebody they hang up on you it's a bunch of s*** and I'm done with it I'll never use this app again and I will tell everybody I know how horrible backup happiness I do contract work and you better believe it they will lose a lot of customers sorry son b******

Please do not download this app they do not give your money and they hold it like it's theirs please read reviews before getting this app the people and this app is full of $#*!

Venmon is total scammer has a lot of people there are scammer $#*! venmo that is the worst app to paid is not trustful app I wi not recommend they should closed forever

Frauded after being a customer for several years, and then dispute was denied.

My Venmo card was used after I visited a gas station. I placed a claim after dealing with the headache of customer service (including them adding in a charge into the claim after I mentioned was mine several times). Apparently my claims were denied over a month after submission. This was mainly due to the card being close to the address on file, and Venmo thinking the card was in my possession. I originally thought the card was in my possession as I have a card that looks just like it. I realized that the card was not in my possession. Additionally, because the fraud happened close to my home - they listed that as one of the reasons my dispute was denied. That makes absolutely no sense. I need these reviewed again as I WILL NOT be paying for someone else's transactions. You've also literally done no investigation as to why there are charges at places I do not and have never visited (the largest amount coming from a barber shop for men that I DO NOT USE as I am a woman). You also didn't follow up with the merchant to see if they could look into camera's etc to see how this was happening. This was a very low level investigation and as a customer, I do not appreciate that.

I went to the BBB and the company again denied my dispute. What a ridiculous company. Police report to follow for a real investigation.

Venmo just robbed me if $375 I desperately needed. They blamed "my bank." Lies. Now I have to open a fraud case and pray I get my money sometime.

HORRIBLE CUSTOMER SERVICE!
I tried to create a new account. However, whoever had my phone number before me had a Venmo account.
I have been dealing with a rep/agent by the name of Hershey. Was told to provide documentation of my number. Per the request, I emailed MANY documents but Hershey states unable to read. The documents I emailed to Hershey, provided my phone statements that shows my cell phone carrier's name, my name, the phone number and when the phone number became mine (May 2020), my complete address and even my email address.
I asked for a supervisor to call me, but was informed that their phone system was down. Right. How convenient.
As such, since Hershey won't do the right thing by rectifying this matter accordingly, I have filed a complaint with the Better Business Bureau against Venmo and Hershey who displayed NOTHING but unfair business practices.
Hershey responds to my request by the wrong name. That's being professional? Clearly not.
It is extremely disappointing that you need BBB to resolve a matter that Hershey could have done, yet refuses to.

The whole narrative I want to write would be exhausting and possibly confusing to those who have had happy trails with Venmo. Yet I was flagged for no apparent reason. I reached out to Venmo several times and several times told the same script over and over. I simply wanted to know why I was flagged and not able to use the app. I was told it was for security reasons but not on my part. Well who's part was it then? They can not give you that information. Lengthy arguments, talking over my voice, and people I could barely understand refused to give me any information as to my "flagging for security reasons". I finished up my search by asking my banks fraud manager to intervene and see if they could get an answer. Over two hours had passed until finally my bank told me it was cleared up and "good to go!" I sent a test amount of $10 to a friend that went through in a matter of minutes but the next amount was a no-go. WTF! It was not a large amount, less than $100 but it kept refusing my card/cards. I called Venmo again, was told to try a different card. That nearly sent me into a seizure, I replied I already had 3 cards on file, they said try another to which I replied again "how many cards do you think it will take?" I have 4 credit cards, 2 debit cards, an average account with excellent credit at 800. After re-entering all my information several times and before ending the conversation it got quite ugly. Sending me condescending remarks, patronizing cliche's I just replied with a photo of my thoughts. (My middle finger.) Now about a month later, I learn they are targeting people. I asked how, who and why. Well, those answers are easy enough, same old bias, prejudice reasons that have been around for ever. I would not recommend this app and obviously I have moved on to other sources, happy I did and have had no problems what-so-ever. Oh, and by the way, if the fees have not gone up yet, they will.

My checking account was hacked. I was not impressed. It has caused me a lot of grief and agony. It wasnt fair

This is a scam operation you can reach out to me and I will explain. My plan is to file a police report asap.

I was transferred to live agent and all I could hear was a baby crying in the background and nothing got fixed.