• VRG GRL

VRG GRL

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Overview

VRG GRL has a rating of 2.6 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VRG GRL most frequently mention return policy problems. VRG GRL ranks 122nd among Women's Clothing sites.

  • Service
    30
  • Value
    32
  • Shipping
    33
  • Returns
    22
  • Quality
    31
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
29
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How would you rate VRG GRL?
Top Positive Review

“Sexy, good price and better service”

Irune B.
8/24/18

Different boho/bohemian sexy style, with very good prices, their delivery service is on point (only about 7-10 working days to europe)very carefully packaged (which is always a nice detail). 100% recommend

Top Critical Review

“Received damaged item, no refund after over 6 weeks”

Allecia A.
3/9/24

Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.

Reviews (309)

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verge girl (113) customer service (59)
Thumbnail of user alleciaa
Wisconsin
1 review
0 helpful votes
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March 9th, 2024

Scam of a company - followed their directions to send back for a refund and they said it would take about 4 weeks. It has been over 6 weeks and they are ignoring my emails. I received something damaged - I feel that should have been refunded immediately.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bridgetm338
Australia
1 review
0 helpful votes
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May 14th, 2023

The dress I bought is so cute but VERY see through so I added a lining and also removed some weird sleeves they had put on. After this the dress was pretty perfect for me. But $130 for a simple polyester slip dress that needed some work (like most of their designs) it's very steep. As well as this their customer service is pretty poor. As I never received a confirmation email or tracking number from them after trying to contact them twice and my package just showed up one day. I probably won't buy from them again just because their clothes are really not worth the money even if they have some cute pieces!

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Value
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Quality
Thumbnail of user racheln245
New Hampshire
1 review
2 helpful votes
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November 16th, 2021
Verified purchase

I just got two shirts in the mail both were completely see through. The stitching was very poorly done. There were strings everywhere. It's the price of urban outfitters but the quality of shein. This is very unfortunate because there pieces online look cute. I've ordered maybe 10 things from their site and returned the majority of them. Not worth it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hi Rachel,

We are so sorry to hear that you have had this experience! Our customer service team has contacted you via email to try to resolve this for you. Once you have replied to that email, we will be able to assist you with this further.

We are very sorry for any inconvenience this has caused you and we do appreciate your honest feedback.

Thanks xx

Thumbnail of user sm813
Australia
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

I like verge girl and have bought from them a few times over the years. I will be the first to say that the quality is hit or miss and some things are made better than others. In recent years the quality has improved a bit but that could be in certain items (the dresses are usually good). The pricing has always been a bit weird. $60+ for basic looking tops and I really don't recommend buying their jewellery. Their prices on have risen significantly as well.

When shopping with this brand, you sadly have to accept you will never see a refund from them. 7 days return isn't enough time as the post office sometimes takes ages to ship (which they won't consider). I live within the state of their warehouse and I still have to receive credits.

They do have nice dresses though, I'll probably still buy from them lmao. I recommend looking at verge girl items on depop.

Tip for consumers:
The dresses are the safest bet, shop the sales.

Products used:
Dresses, shirts

Thumbnail of user madelinab1
Australia
1 review
4 helpful votes
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May 29th, 2018

I can almost guarantee you any of these reviews have been because in the month of may 2018 Verge Girl has sent out a $10 voucher to anyone that gives them a good review on Site Jabber or Shop Venture. Doesn't that just say a lot about their customer service... buying reviews lol

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Madelina,
We are sorry to hear that you are unhappy. If our customers are happy with their recent purchases they have the option to leave a review with their feedback to receive a $10 voucher which they can use towards a future purchase. If there is anything we can do to improve our service please let us know. We hope to hear from you soon. Thanks a million! X

Thumbnail of user iruneb
Spain
2 reviews
0 helpful votes
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August 24th, 2018

Different boho/bohemian sexy style, with very good prices, their delivery service is on point (only about 7-10 working days to europe)very carefully packaged (which is always a nice detail). 100% recommend

Thumbnail of user andiee1
Tennessee
5 reviews
8 helpful votes
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December 11th, 2018

Do not shop here. This is a fraudulent company that steals your money. Their clothing is horribly made and despite the specifications of their return policy, they refuse to refund and ignore customer complaints both via phone and email. Their returns policy states, "Please note that Verge Girl does not offer refunds for change of mind or if an item does not fit." I explained that my reason for return was the terrible quality. Threads were sticking out of seams and fabric felt like plastic... not as described and pictured. I sent 15-20 emails attempting to contact them over a 4 month time span with no resolution. I have reported them to my bank for fraud.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Andie,
We are very sorry to hear that you are unhappy. We responded to all emails we received from within 24 hours and never received any calls from you. We never receive this kind of feedback regarding our items as they are very good quality for the price point. When we received your return the items were not faulty and due to this we issued a voucher for you to use on a future purchase. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X

Thumbnail of user lidl
Israel
1 review
0 helpful votes
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July 15th, 2018

I discovered this online shop a few months ago and just cant stop buying- the style is amazing, best quality of clothes ive Ever bought online- love everything even the packaging :)! Highly recommend!

Thumbnail of user stefanieo4
New York
1 review
0 helpful votes
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July 19th, 2018

Absolutely obsessed with this site. I have ordered from here more than once and have always received my package in a timely manner. Everything fits super well and the quality feels extremely high-end! I definitely recommend to anyone wanting to improve their fashion game!

Thumbnail of user angelinec5
Australia
1 review
2 helpful votes
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December 17th, 2019

I'm usually a size 14/16 in most stores so right off the bat its very disheartening to see that a 14 is the biggest size on this website, not to mention to half of the clothes only go up to size 12. I recently bought pants from verge girl from the sale section of the website and took them home to realise they didn't fit. Looked on their website and they accept no returns from sale items? How am I supposed to buy and keep an item of clothing if I don't even know if it fits. Ridiculous policy. Asked for at least store credit and they refused. I now am left with these pants that I can't wear at all because they don't fit me, I am trying to sell it online with no luck and no hope that I will ever get my money back in some way. Makes me not trust the company, they're putting greed and business growth as a priority over customer satisfaction and ease of shopping.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey There,

Thank you for your feedback regarding sizing, we are very sorry to hear this and will certainly pass your feedback onto our buying and design teams. We are sorry to hear that your recent purchase didn't quite work out but as per our returns policy we are unable to accept returns on any sale items as these are final sale only and are generally discounted at 70-80%. We are very sorry for any confusion but we do advise this in our returns policy here: https://www.vergegirl.com/pages/returns.

We are very sorry for any inconvenience.

Thanks xx

Thumbnail of user marinal28
California
1 review
0 helpful votes
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July 10th, 2018

This site captures the elegant, cool, french girl vibe in clothing perfectly! Dont be weary ordering from here, the clothes are amazing quality and come exactly as pictured within the shipping time frame. And the packing for everything was so cute! I couldnt be more pleased.

Thumbnail of user vimlahr
Japan
2 reviews
1 helpful vote
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April 6th, 2021

Low quality fabric. They said they will give you 10 dollars off when you sign up/for first time purchase but their code doesn't even work. Apparently, they "forgot" to mention that "Thank you for your reply. I'm really sorry lovely, but the code is not valid on sale items and is valid on full priced items when the order total is a minimum of $100 AUD." This is according to someone named Kelsey, a customer service manager at Verge girl. It would more transparent if they mentioned it from the very first moment when they ask people to sign up.

Tip for consumers:
Low quality fabric.

Products used:
dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hi Hav,

We are very sorry to hear this. We apologise for any confusion, our emails state that the sign up discount code requires a minimum spend of $100. Once the order total minimum is $100 the code can be copied and pasted on checkout and will subtract from the order total.

We apologise for any inconvenience caused and really appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.

Thank you X

Thumbnail of user xy20
Canada
1 review
24 helpful votes
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May 1st, 2020

Once the order was placed, took 4 days to get processed and shipped and now it is held at customs since April 16 - it is May 1st. When I ordered from another Australian company (cendres) thy use dhl express and it was delivered on time. This is ridiculous service on Verge girls part. They should consider changing the company they ship with for international customers. Now they have reps anonymously swearing at customers who are upset cause they will probably never receive they're order and will not get their money back.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey there,

I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.

We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.

Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!

You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.

Can you please get in touch with us via email (info@vergegirl.com) with your order number and our customer service team will be able to provide you with further tracking updates?

We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!

We apologise for any inconvenience caused by these delays. Thank you for your patience.

Thanks a million X

Thumbnail of user hannahe11
Australia
1 review
5 helpful votes
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January 11th, 2016

The most horrible girls I have ever dealt with- on a number of occasions have extremely bad attitude and I would be embarrassed to speak to anyone the way they do let alone customers. Also very cheap quality clothing- princess polly usually has the same items for a much cheaper price. I shop online over 3 times a week and this is by far the worst experiences I have ever had.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hi Hannah, Im sorry this was your experience shopping with us. We take customer service seriously and your feedback will be used to improve what we do. VG

Thumbnail of user irynak21
Texas
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

If you're looking into summer dress or an event dress, a big PASS. The quality is Shein like, see-through material and terrible stitching, and for the price they're charging? When I contacted the customer support, they simply gaslighted me. The clothes look nothing like pictures on the site, and the fact that they have no option of commenting on the site? Red flag girls. Ordered a white top, it came in cream. I guess a blind person both sewed the clothes and put them online.

Thumbnail of user maggieg45
Washington
1 review
22 helpful votes
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May 10th, 2019

I returned almost $800 worth of merchandise in perfect condition from the U.S. it cost me almost $100 to return it. Because it apparently arrived a couple days past their cut off, they are refusing to refund my money. The merchandise I did keep is cute, but it fell apart within one or two washes. Their return policy and customer service is terrible- they DO NOT CARE about their customers.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Maggie,

We are very sorry to hear this. As we have a 14 day returns policy for refunds which is advertised on our website, we were unable to offer a refund for your return as it did arrive outside of this time frame, however instead we issued you with a gift voucher for the cost of the items you returned which you can use on a future purchase. Our gift vouchers never expire, so you can take your time to use it on a future purchase.

Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X

Thumbnail of user aurorab35
Australia
1 review
2 helpful votes
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July 17th, 2022

Verge girl consistently charge incredibly expensive prices for consistently shocking quality. Everytime I have ordered, I pay top dollar for an item to arrive that looks nothing like the advertised images in terms of quality. In addition to this, the tags on these items are not even verge girl - it seems like they just bulk import poor quality items from dodgy wholesalers and just rebrand and mark up the price?

I have been disappointed one too many times by this brand.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Aurora,

Thank you for your honest feedback, we are so sorry to hear that you have not had a positive experience in this instance.

Here at VRG GRL, we pride ourselves on creating unique, high quality products that are delivered with exceptional customer service. We're really sorry if your experience didn't live up to this and our friendly customer service team would be more than happy to assist you with this if you'd like to reach out to them directly.

While we do stock VRG GRL exclusive styles which are designed in house by our amazing design team and exclusive to us, we do also stock items from other brands! As we look to a more sustainable future, we are moving away from selling wholesale stock and going forward, we will only be selling curated VRG GRL collections!

Please don't hesitate to email us at info@vrggrl.com if there is anything we can help you with!

I am so sorry for any inconvenience.

Thanks xx

Thumbnail of user kelseyc44
Nevada
1 review
3 helpful votes
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May 16th, 2019

Where to even begin... first this dress arrived completely wrinkled and not even folded. Second the quality was horrible, cheap and not at all like the picture. And finally this dress was so short not even a 12 year old could wear it. I am not an excessively tall person (5'5) but I couldn't bend over without my whole butt showing. To send back this dress would cost half the price. I will be selling it online and hope that no one will buy from this company.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Kelsey,

We are very sorry to hear that you were unhappy with your recent purchase. All of our items are dispatched from our warehouse in perfect condition and are folded neatly in their plastic packaging. We have never received this kind of feedback before. We have a size guide on our website with measurements to ensure the best fit, however we are also always more than happy to measure any items for you as we want you to love your purchases, so please don't hesitate to contact us in the future if you require assistance with sizing. If you are not happy with this item and it has all tags attached, you are welcome to return it to us for a refund or gift voucher as per our returns policy.

Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon.

Thanks a million X

Thumbnail of user kelseyh89
Australia
1 review
2 helpful votes
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November 21st, 2020

This has to be the worst clothes website ever. Never have I received any decent clothes from it the material is as cheap as it gets and the sizes are impossible to know which results in the shipping fee to return. Customer service is like a robotic message saying the same thing over and over even tho it's a human. Shows no compassion to your feedback and concern. Utterly disgraceful.

Thumbnail of user louiset43
Australia
1 review
4 helpful votes
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March 30th, 2018

Any website in this day and age that simply refuse to give refunds screams greedy to me. No where during the purchase phase do they tell you they wont refund, and it wasnt until I had to hunt down their ts&cs that I found it. I bought a jumper that was a completely different colour and quality to that pictured, and was told that they would not refund my money and instead I could have a store credit. I will never be shopping on VG again - terrible quality and even worse customer service.

Thumbnail of user cales3
VRG G. – VRG GRL Rep

Hey Louise,
We are very sorry to hear that you were not happy with your purchase. We are more than happy to answer any questions you may have regarding an item's colour or measurements before you make a purchase as we want you to love your items. We are really sorry, but we state in our Returns Policy on our website that we do not offer refunds. Our store credits never expire so you are welcome to take as long as you like to use it. We keep our photo editing to a minimum to ensure that the colours in our product images match the actual colour of the item. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million! X

Thumbnail of user maddied29
California
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Was excited to place my first order after a friend recommended vrg grl. The styles on the website are very cute and on trend but the quality is NOT there…it's basically overpriced fast fashion. Think urban outfitters. I won't be ordering again because I'm in the US and returning the items is now going to cost me $30 for international shipping. Beware.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathrynl167
Georgia
1 review
5 helpful votes
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September 7th, 2020

Sale section used to be up to 70% off. (Everything was basically 70% off). Now they reduced it to 40% off. And the sale section prices are what verge girl should have their normal prices at anyways. Way too expensive. If I want to buy two shirts, I shouldn't have to fork over 100 dollars. I've been a loyal customer for years and spent so much money at verge girl. And they seriously get rid of their sale too? My friends and I are done shopping here unless there are some changes

Thumbnail of user sd225
California
1 review
9 helpful votes
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June 3rd, 2017

I ordered a t-shirt from VergeGirl and went based on the sizes on the website. The t-shirt looked awesome and the quality is really good, but the sizing was a little weird. It was a really short t-shirt with short sleeves made out of the material that some leggings and sports soccer jerseys are made out of. I wish it had just been regular t-shirt material, but I'll be keeping it in the hopes that the fitted look works out because it's an amazing shirt!

Thumbnail of user courtneyr47
Australia
1 review
0 helpful votes
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November 23rd, 2017

Inlove with the top I recently purchased from verge girl! It was my first purchased Iv made on verge girl and will not be the last! Sizing of clothing is very accurate and I couldn't be happier xx

Thumbnail of user gabip6
California
1 review
1 helpful vote
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February 22nd, 2022

Cute items. I've ordered about 14 items in two orders from their sales and every single piece has come apart at the seams. Poor stitching. Even the loose items have created holes in the neck or arm seam. Even a pair of shorts I have with the tags on have a hole. Never even tried on, just over time in my closet the seam came loose. Definitely not worth the money, I'm just happy I didn't pay full price.

Tip for consumers:
Expect shipping times over a month if you live in the US

Service
Value
Shipping
Returns
Quality

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2.6
309 reviews
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