• Veritas Global Protection

Veritas Global Protection

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Overview

Veritas Global Protection has a rating of 2.0 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Veritas Global Protection most frequently mention repair shop, and warranty company problems. Veritas Global Protection ranks 2397th among Autos sites.

  • Service
    50
  • Value
    49
  • Shipping
    15
  • Returns
    17
  • Quality
    40

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
8
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How would you rate Veritas Global Protection?
Top Positive Review

“Quick and painless process”

Diane M.
10/23/23

I see that many individuals gave Veritas Global Protection a very high grade in terms of their overall level of satisfaction. The registration process was quick and painless, and everyone I've spoken to up to this point has been friendly and informative.

Top Critical Review

“Scam”

Andrew N.
11/4/24

Bought a 2018 Cayenne in 2022 (23kmiles). Paid almost 6k upfront for this trash warranty. I spent over $600 in diagnostics and then they only wanted to pay for 1/4 of the job, even after my deductible. These parts ARE ON THE CONTRACT but they wont wanna pay any repair place for their time. You cannot get a high tier warranty than the one I purchased. I wish I'd have taken that money and put it in the stock market, I'd have all my repairs covered with money left over.

Reviews (125)

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veritas protection (11) repair shop (9)
Thumbnail of user timothyy202
Texas
1 review
0 helpful votes
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July 31st, 2023

The claims procedure with Veritas is smooth and hassle-free. They maintain a user-friendly digital portal where I can file my claims and follow their status. Their reimbursement process is swift and efficient, which is something I truly value.

Thumbnail of user codyr245
Kentucky
1 review
0 helpful votes
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October 29th, 2023

When I phoned these guys, they were persuasive, and the person who was selling me the security plan put me at ease. I am really happy with the insurance plan that I purchased. My car protection plan is provided by Veritas Global Protection, and I couldn't be happier about that decision.

Thumbnail of user curveballred
Arizona
1 review
8 helpful votes
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October 2nd, 2023

I paid Auto Nation $4,400 for the deluxe package and when my waterpump went out. Veritas refused to cover the warranty. They called the shop employee and mechanic liars and claimed that it wasn't the waterpump leaking coolant from the front of the engine behind the bell housing. Don't buy a warranty from these people. They will not honor your contract

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Thumbnail of user bettyc1131
Texas
1 review
2 helpful votes
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December 24th, 2022

They were able to turn an awful situation into a wonderful experience. I haven't had my car for very long, and when I needed a repair was unsure if I would be able to afford it. The repair shop that I took my car to was able to get my claim started and approved much faster than expected. This saved me money on what I thought was going to be a very expensive repair. I would highly recommend anyone, either with a car or looking to buy a car, to get a plan with them.

Thumbnail of user rons1480
Utah
1 review
5 helpful votes
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June 9th, 2023

The part is covered, yes!
The repair shop can do the repair, yes!
Your claim has been denied because one of the customer care reps said it was OK to start the repair, then we denied the claim because that rep didn't have the authority to do that, apparently! So you go ahead and pay that $600 because we messed up.

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Thumbnail of user laurar2759
California
1 review
0 helpful votes
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March 17th, 2024
• Updated review

So after me talking to my mechanic shop today I'm pretty upset with this insurance company they lied to me and better business bureau their investor that they setup had told my mechanic that my car engine had to be torn down for him to inspect it when I found out that they denied my claim for that I told them that they are lying and and they are saying that they never told the mechanic place that which was a lie and they swear up and down that they have that on recording but do I know if they recorded it while they told the investor I don't know so because of them trying to say that they keep denying my claim then they sit there and acuse me of not giving them my history of maintenance on vehicle which was a lie I did send that over. Then they acuse me of driving that under that condition for along time and not Taking it in which was a lie because I did take it in and they kept over looking my car so they are trying to say I breached my contract but really they are cause I didn't do any of this that they are saying they took my money but didn't fix my car only replaced the transmission with a used one that they sent over out of these past 2 or 3 years with them they are a fraud I shouldn't have had a issue getting my car fixed with them and I did. This company could make tour health go bad for how they do business

Tip for consumers:
Don't do business with this company they will take your money and only give you stress and high blood pressure. And lose money

Products used:
Nothing cause they chose not to fix my car

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Don't go with this company they are rip offs!
March 7th, 2024
• Previous review

I have been with this company for 2 or 3 years and only needed to have my car fixed by them twice both times having problems with this company first time they had my car in the shop for 3 months coming up with excuses of why they don't want to pay for the transmission then my car engine has 5 things wrong with it and out of the 5 things they said that cam shaft is not eligible after their investor touched it! I found I
Out that that's the most expensive part out of the list that needs to be done then they want to sit there and deny the second claim due to no permission on tearing down engine when they told the mechanic to do it so their investor can come out and check it out now I get the excuse that I went over my mileage when I didn't and checked my car and contract they lied!my cat has now been sitting at a darn shop for a month and I have to fight this while I have 2 disability kids I have to take money from my kids food to get a damm rental that's to much money! I'm very low income and I thought having this cat warrenty would help us but they don't they take your money for no reason!

Tip for consumers:
That they are gonna keep denying wvery claim and come up with excuses why they won't do it

Products used:
Transmission that's used

Thumbnail of user curtiss401
Washington
1 review
4 helpful votes
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December 26th, 2022

I decided to get a vehicle protection plan from them when my vehicle started to get older. Recently my vehicle broke down, I am so happy that I was able to get it repaired with the help of the plan I was paying for. When I called them, they were very helpful and understanding of my situation. I was able to get my vehicle into a repair shop and back on the streets quickly. I am very appreciative of the help they provided.

Thumbnail of user russ.shadetree
Utah
1 review
5 helpful votes
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May 24th, 2023

I run a repair shop and I've had multiple customers scammed by this company. Very few claims have been approved across the board. We will wait for days or weeks before a denial of claims. I've been against warranty companies for a while, but have never written a review until this company screwed my customer over bad enough (and screwed me out of my time) that's made me mad enough to write a review. The customer has a broken belt tensioner and clicking c/v axles. We've waited over a week for an answer. These are covered items and commonly covered items with other warranty companies. But some how they found a way to weasel out of paying for this repair. This is the wrong way to do business and is not moral. The reason why I've stayed in business for decades is because I'm moral. Veritas is immoral.

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Thumbnail of user concettamcurtis
Indiana
1 review
0 helpful votes
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October 21st, 2023

Recently purchased this when my car was refinanced and thank god I did. My starter went out and I was able to use my exclusionary plan to pay for it. Shop received payment within 24 hours and everything went great. Thank you for saving me $400!

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Thumbnail of user wilsonr87
Cambodia
1 review
2 helpful votes
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February 22nd, 2023

I've owned my car for two years now. I bought it new and it was in great shape but you can't be too careful when you buy a car and I have my kids to think about as well. Two weeks ago I had reason to use my plan and things went great. The cost was covered and my mechanic had a real easy time with them as well. He's a bit of a fusser so for him not to complain much meant there was nothing to complain about. I had a really easy and clear cut experience.

Thumbnail of user cdelaney8165
Virginia
1 review
8 helpful votes
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June 16th, 2023

I helped my son purchase a used car in Nov 2022. The carfax had minimal issues on it, but i made sure he got a warranty. Veritas which is what the dealership provided. My son purchased Veritas's (Powertrain Enhanced) plan. Fast forward one month after purchase the dang car broke down. The repair shop consulted the Veritas to give their estimates to include parts and labor THEY, Veritas denied mostly everything and my son ended up paying for the car repairs. The car broke down again the beginning of June 2023 the car repair contacted Veristas and they gave both my son and the repair shop the run around and eventually stated the work/parts are not covered. Well this time he cannot pay for this repair and labor and we realize Veritas warranty is absolutely useless. I'm at a lost and pissed for my son because Veritas duped him. We are absolutely done with VERISTAS!

Thumbnail of user breaw11
Georgia
1 review
5 helpful votes
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May 15th, 2023

STAY AWAY! They will refuse to pay everything and will give you every excuse in the book. I spent hours on the phone trying to call around to different dealerships that would even work with them! I guess they have already scammed so many people that even the dealerships have figured out their game. DO NOT USE.

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Thumbnail of user troyd275
California
1 review
4 helpful votes
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November 25th, 2023

This company will not protect you vehicle. They will blame the dealership for overselling their product and tell you they are not responsible for training the sales staff as they are a worldwide company. I wouldn't buy their warranty or purchase as vehicle from Shift Sales ever again! BMW service department was even surprised at their service agreements.

Products used:
Elite extended vehicle warranty offered by Shift Auto Sales. 3 yr 36k miles Platinum.

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Thumbnail of user michellegoodman428
Washington
1 review
8 helpful votes
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July 12th, 2023

If I could gave them zero star I would. They don't want to pay nothing. I have never dealt with a warranty company like this they totally sucks. I hate everything about this company. I don't know where the hell they get there estimate from they wouldn't even pay half the invoice. I will never ever get a warranty from these people again.

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Thumbnail of user shaquank
Oregon
1 review
2 helpful votes
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February 24th, 2023

This company is a scam/trash. I paid over 3000.00 for my warranty and I had my car for for 6 months. My engie light came on and I took it in for diagnostic and my bill was 3400.00. Veritas send out their own technican to look at a problem that was already discover. They denied my claim becuase my diagnostic time stamps are different. Like REALLY... The good reviews are fakes and none/most of them doesn't talk about fixing there car. They bind you in arbitrary so you can't sue them in court. Run if a Dealership offer them to you. ZERO STARS

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Thumbnail of user willc360
Washington
1 review
0 helpful votes
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December 23rd, 2022

My first claim was a little rough but I didn't follow the process... Second time I used it it was pretty smooth. They paid 1200 of the 1600 bill and was driving my car the second day.

On both claims they had paid the bill before I even picked the car up... As soon as the car was done the bill was paid.

This warranty for me has already paid itself off and I would do it again in a heartbeat.

If you don't follow the process they aren't going to pay and I wouldn't blame them and you to find a shop that is willing to follow the process as well.

Simple, easy and well worth the cost.

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Thumbnail of user edwardjc
North Dakota
1 review
10 helpful votes
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December 16th, 2022
Verified purchase

Veritas has told me to take my 77,000 mile vehicle to 2 different shops so far, and has REFUSED to pay for ANY claims. If you think you're getting ANYTHING fixed, read ALL the reviews. Calling the Better Business Bureau Monday and a lawyer for assistance. BEWARE!

Tip for consumers:
They refuse to fix EVERYTHING or ANYTHING.

Products used:
Extended Warrantee

Service
Value
Thumbnail of user mikew2510
Wisconsin
1 review
0 helpful votes
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October 26th, 2023

In addition to conducting research on all of the other companies that provide services comparable to these, I looked into Veritas Global Protection. The signup procedure was quite straightforward, and I couldn't be happier with the protection package that I selected for my automobile.

Thumbnail of user melaniem978
California
1 review
0 helpful votes
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November 6th, 2023

Keep up the good work guys. With your services, I am always sure that I can enjoy driving my offroad truck without having to worry about the cost of service.

Thumbnail of user janisf37
Pakistan
1 review
0 helpful votes
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November 2nd, 2023

We have used veritas protection several times and have always been treated wonderfully. Claims are handled quickly. Never a dispute. Best ROI in a very long time. Highly recommend.

Thumbnail of user shelbyj102
Texas
1 review
1 helpful vote
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October 29th, 2023

This auto protection plan provides excellent coverage. It has made my car ownership experience so much better. If something happens I just give them a call and get my repairs.

Thumbnail of user loric657
Utah
2 reviews
11 helpful votes
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August 9th, 2022

I own a dealership and sold Vertitas warranties for several months with the assurance that they pay claims. After a few months we realized that what we had collected in profits we had nearly had to pay customers for claims that Veritas would not cover. We discontinued doing business with them.

I had a finance manager change a warranty to a different type of coverage and he did not ever cancel the first one. Now 6 months later, and trying to be refunded for one warranty, because 2 warranties on the same car is not necessary i have tried for several months to get a reimbursment for my customer. They will not refund the entire amount and stalled the claim because i had not marked an X in front of "other."

My faith in 3rd party warranties are completely gone. Most 3rd party warranties pay out 7-10% of money they receive in selling warranties. A 90% return on investment to me is fraudulant.

Products used:
none

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Thumbnail of user eduardoa228
Germany
1 review
0 helpful votes
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September 9th, 2023

Veritas has gained my trust with their reliable auto protection plan and outstanding service. When my car broke down, they handled everything wonderfully.

Thumbnail of user soniat199
South Africa
1 review
0 helpful votes
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August 28th, 2023

I'm a loyal Veritas customer because of their unbeatable auto protection plan. They have really saved me financially several times. This is the best thing that I have for my car.

Thumbnail of user rickyn69
Alabama
1 review
0 helpful votes
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August 24th, 2023

I've had Veritas' auto protection plan for years and it's always been reliable.When I reach out for a repair they are very nice and process that right away. Thanks!

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From the business

Business History

The predecessor of Veritas Global Protection was founded in Overland Park, Kansas, in 2011 by Elijah Norton with just two employees and a vision to disrupt and innovate an industry that our founder saw as being stale and lacking good service and innovative solutions.

With this philosophy in mind, over the next 8 years, we have grown from our humble beginnings into a company that employs over 50 people and generates over $100,000,000 per year in annual revenue. We have paid millions of dollars in claims and have serviced thousands of customers. Our state-of-the-art headquarters is based in Phoenix, Arizona.

The key factor that has fueled our rapid growth is our constant drive to innovate and create new and innovative plans and solutions for our customers and clients. It is this commitment and drive that has earned Veritas some of the largest dealer groups and agencies in the country as partners.

Furthermore, our unparalleled commitment to innovation, as well as customer, dealer, and agent service, is what has given our partners the confidence to continue to sell our products and expand their partnerships with us.

In 2019, we decided to be a truly global company, and we kicked off our international expansion efforts, expanding to Canada, Central America, and South America. In partnership with our European partner, WAGAS, we have now entered the emerging Latin American market and pride ourselves on being able to bring our Veritas values and offer new, innovative solutions to what we believe is an underserved market.

At Veritas, our mission and our company slogan are the same: it is our goal to offer our customers and clients peace of mind, worldwide.

Company Representative

Thumbnail of user eddieg262
Eddie G.
Typically does not respond to reviews

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