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Veritas Global Protection has a rating of 2.0 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Veritas Global Protection most frequently mention repair shop, and warranty company problems. Veritas Global Protection ranks 2397th among Autos sites.
This company does not typically respond to reviews
I see that many individuals gave Veritas Global Protection a very high grade in terms of their overall level of satisfaction. The registration process was quick and painless, and everyone I've spoken to up to this point has been friendly and informative.
Bought a 2018 Cayenne in 2022 (23kmiles). Paid almost 6k upfront for this trash warranty. I spent over $600 in diagnostics and then they only wanted to pay for 1/4 of the job, even after my deductible. These parts ARE ON THE CONTRACT but they wont wanna pay any repair place for their time. You cannot get a high tier warranty than the one I purchased. I wish I'd have taken that money and put it in the stock market, I'd have all my repairs covered with money left over.
Hello, I'm a resident of Pennsylvania, located approx. 1/2 hr outside of Philadelphia. Purchased high-end vehicle (Porsche Cayenne) back in Summer 2020 from dealer (in New Jersey) who recommended that I purchase extended warranty from Veritas Global Protection Services so I did, based on trust for dealer. I purchased a 48,000 mile/ 4-yr (whichever comes 1st) term coverage. First time I filed a claim with Veritas for a covered fault/components, Veritas made only partial payment and gave bogus reason for not paying full expenses. My second claim was even worse as Veritas rejected claim right out indicating that fault/components were not covered, when actually most of the components were covered. Veritas indicated the issue with covered components were a result of the non-covered components (since they were all together/part of the same fault) therefore, the whole claim would not be covered. I pleaded multiple times for Veritas to reconsider/ reassess my issue but they denied. They were not willing to work with me, period!
My advice/ recommendation is to avoid ever using Veritas or any of its affiliate companies. Infact, run the opposite way, if someone suggests/ recommends them to you. You'll be disappointed as I was!
Hope this helps someone!
I purchase a bumper to bumper warranty through this company. Less than 2 weeks i am having major issues that cost over $4,000 dollors to fixs the car suspensions and the car computer. On the warranty paperwork it is supposed to be covered, but the warranty is Refusing to cover it and on top of that making up excuses. I am getting a lawyer to deal with this matter. I am canceling the warranty that I only had for 2 months. Please anyone reading this do not get this warranty. You will be sorry if you did.
Products used:
Do not get this warranty. It's a total rip off
Car warranty providers always seem to get a bad rap. After all my years with Veritas, this felt like a good time to say that I have never experienced anything but excellent service with them.
Dealing with car repairs used to be stressful, but with Veritas, it's so much easier. So glad I chose their protection plan. It came in handy when I had transmission issues. Thanks!
The compressor on my car's air conditioning went out. I took it to the shop 6 days ago, the shop jump through the Hoops that Veritas required and I have still not received an answer as to whether or not they will approve the repair. It is absolutely something that is covered by the warranty.
The repair shop has contacted them on at least three occasions, I have called twice and emailed once to no avail.
Since they have not responded, I have been without a car for nearly a week now. I told them I pay my bill on time every month and reciprocation would be appreciated. We'll see what happens from here.
Either way, taking at least a week to respond to the repair shop is unacceptable. I personally would not recommend this warranty company.
I also left the copy of my warranty with the repair shop, so I do not have it here to post a photo of it. Hopefully that won't keep this review from being posted.
Hyundai 8 the warranty company finally did agree to pay just over half of the repair bill. However, it's working 24 hours after approval to actually release money to the shop, which delayed me getting my car by another day and a half. Still would not recommend.
Tip for consumers:
Don't!
Products used:
I am trying to use the warranty for my car.
This company just like many will do everything they can to deny your claim. I am just reinforcing what others are saying! They will lie and lie and lie about what their supposed inspector found and go against what a certified mechanic diagnoses as the fault, why even go to a service shop if they are just going to deny their diagnosis? Scam that's why! Ask them for a copy of the report they used to deny your claim? Nope! They'll tell you it's their property and they do not share with public….ummm shady much?!
Fair warning DO NOT PURCHASE VERITAS GLOBAL PROTECTION SERVICE CONTRACTS!
IF THERE WERE NO STARS, THAT'S WHAT THEY WOULD GET.
DO NOT BUY INTO THIS WARRANTY! THEY WILL FIND A WAY TO NOT COVER YOUR REPAIRS. I AM CANCELLING MY WARRANTY AND IF YOU HAVE ONE, I SUGGEST YOU CANCEL YOURS TOO. THEY ARE VERY RUDE, TAKE FOREVER AND DON'T HANDLE THEIR BUSINESS. VERY UNPROFESSIONAL! I AM GOING TO TAKE THEM TO COURT AND BLAST THEM OUT OF BUSINESS VIA INTERNET, SOCIAL MEDIA!
Although I've been with veritas protection for over three years, l haven't had to file a claim or get a quote. I expect theuveill be there if I need to. Seems like a good company. Thanks in advance.
As a service professional and owning my own shop for 33 years, I've dealt many aftermarket warranty companies. None of the companies I've ever dealt with are as shady is this one. My customer came in with a noise in his rear suspension and we diagnosed a bad rear shock. Though the shock is a covered part the contract states that they only has to pay the price that they can purchase the shock for. They have a wholesale account so they will not pay the retail price of the shock and they stick the client with the difference if they want their repair done immediately. The customer offered opted to have the part sent out and waited nearly 2 weeks for the car to be fixed. Call them back again today. On a window switch problem in the same customer's car. After waiting on hold with them for nearly 30 minutes, they told me that they wanted the diagnostic procedure video taped and submit it to them in an email for the claims department before they would pay the $97.50 diagnostic fee. This would require me to perform the whole diagnostic procedure again that we had already performed. They were not willing to compensate a penny to the time that I'd already spent diagnosed in the car or the half hour that I spent waiting on hold for them. I told the customer that he can take care of this problem himself and then basically kicking the car out of my shop. I would never buy this company's warranty because their request are ridiculous and they will hide behind the contract that most people do not read thoroughly before they buy the product. It is a classic case of buyer beware and this is a company to beware of
Our vehicle broke down, and having a protection plan with Veritas helped us to feel like the overwhelmingly expensive repairs were going to cost us little to nothing at all. Thank you, Veritas!
Everyone at this place presented themselves in a businesslike manner, and it was clear that they were eager to be of assistance to me. Thank you to everyone at Veritas.
It took several weeks for their adjuster to deny my claim for repairs. Everything that was wrong with the car I had to pay out of pocket so the warranty was just extra money I had to pay out.
NIGHTMARE. Bureaucratic red tape BS…. DO NOT BUY FROM THIS COMPANY. ONLY PROTECTING THEIR INTERESTS.
My vehicle has been in the shop for 11 DAYS and counting! The repair shop has gone above and beyond to provide videos and documentation. It took the warranty company 3 days alone to send out an inspector to make sure the Dealership "wasn't lying" about the repairs needed. Multiple calls and they will NEVER let you speak to a supervisor. They continue to delay and say they won't pay the shops labor prices even though they are $20 within the fair labor rates sheets used.
My family moves across the country TOMORROW and the warranty company takes forever to review and respond. At this point, they are telling me my portion of the repairs is over $1300!, when my deductible is $100. Literally at a loss with what feels like no recourse.
This company is awfullllllllll
Tip for consumers:
An extended warranty should provide peace of mind but now I’m freaked out about the next time I need a “covered” repair.
Products used:
Extended warranty
Purchased a vehicle that came with this slack warranty! Long story short, needed work done on a Range Rover and they sent someone to the dealership where i took the truck and they had someone supposely come out and take pictures of what needed to be fixed. Warranty people said the pictures werent good enough(even though you all sent this person out who did not do their job). They wanted Range Rover to send pictures and they did as well and still wasnt approved to get fixed. Yea they ran away from that price indeed. So i was left with that bill which needless to say is 10k! Had another issue come up and they said they dont deal with emmision problems which is stated in the warranty (no prob). These people are crooks, they arent worth doing buisness with. Pleae save yourself sometime and go elsewhere. Their unprofessional and dont keep their end of the bargain. Lol place is a complete joke! Dont go here
This company is a rip off.when you need them.they will come up with everything to not pay.please check into other companies.do not let your car dealer talk you into this fake company!
WARNING! Do not pay for this Extended warranty! They refused to fix my 2018 Durango because they said the bolt inside the engine wasn't covered! I have the Premier Full term policy which includes everything! I also used them for another claim which was terrible! They only partial covered the bill! And one more thing the rental car that was suppose to be included is only covered for a few days and you have to pay for it and then they reimburse you! I REPEAT THEY ARE A HORRIBLE COMPANY AND A WASTE OF MONEY!
I bought my truck used and added this services in hopes of adding extra protection my truck. When my truck started acting up, I took it to the shop knowing that my extended warranty will pay for repairs. When I started communication with Veritas Global Protection, everything was going smooth until I started submitting my documentation. They kept denying my request because of a lack of documentation but wouldn't tell me what they were missing. My claim was closed. I resubmitted documentation again in hopes that they will reopen the case, instead they start a whole new claim. Once again, the claim was closed for a lack of documents. I tried to get answers but they failed to give me any answers. I once again, submitted all the same documents for them to end up telling me that my truck would not be cover because I was not able to get an oil change at the beginning of the pandemic. I try to explain to them, that we were in a state of emergency and everything was closed. They still refused to pay. This company will find any excuse so that they won't have to pay. Do not waste your money. This is a FRAUD COMPANY
I recently purchased an EV policy from Veritas Global Protection and I am extremely satisfied with my experience. The policy offers me peace of mind knowing I'm covered in unforeseen circumstances.
Tip for consumers:
It's a good policy.
Products used:
Vehicle protection service.
I've been a Veritas customer for a decade. Their auto protection plan has never let me down. I had several issues and they came through each time.
Veritas' auto protection plan has been a lifesaver! It has saved me from hefty repair bills and provided excellent coverage for my car.
Great coverage for a reasonably price.Just wish i was able to make updates to my payment method online
I've had a smooth experience with Veritas' auto protection plan for years. I recommend them to anyone who has a car and needs repair coverage.
I'm grateful to Veritas for their trustworthy auto protection plan. I have used it several times and they offer great service and thorough repairs.
Veritas' auto protection plan has never let me down. It's the real deal. They had my car repaired recently and it saved me a bunch. A+ in my book.
Gain trust and grow your business with customer reviews.
The predecessor of Veritas Global Protection was founded in Overland Park, Kansas, in 2011 by Elijah Norton with just two employees and a vision to disrupt and innovate an industry that our founder saw as being stale and lacking good service and innovative solutions.
With this philosophy in mind, over the next 8 years, we have grown from our humble beginnings into a company that employs over 50 people and generates over $100,000,000 per year in annual revenue. We have paid millions of dollars in claims and have serviced thousands of customers. Our state-of-the-art headquarters is based in Phoenix, Arizona.
The key factor that has fueled our rapid growth is our constant drive to innovate and create new and innovative plans and solutions for our customers and clients. It is this commitment and drive that has earned Veritas some of the largest dealer groups and agencies in the country as partners.
Furthermore, our unparalleled commitment to innovation, as well as customer, dealer, and agent service, is what has given our partners the confidence to continue to sell our products and expand their partnerships with us.
In 2019, we decided to be a truly global company, and we kicked off our international expansion efforts, expanding to Canada, Central America, and South America. In partnership with our European partner, WAGAS, we have now entered the emerging Latin American market and pride ourselves on being able to bring our Veritas values and offer new, innovative solutions to what we believe is an underserved market.
At Veritas, our mission and our company slogan are the same: it is our goal to offer our customers and clients peace of mind, worldwide.
