Veritas Global Protection

SCAM SCAM NO STARS PURCHASE 2019 MASERATI 3/20/2024 ENGINE WENT BAD 06/09/2024 NO WARNINGS SIGNS NO CHECK ENGINE LIGHT CAME ON 06/09/2024 CAR JUST STOPPED, VERITAS WAS CALLED OUT TO DEALERSHIP NAPLETON IMPORT DOWNERS GROVE THEY ARE SCAMS AS WELL,I WAS TOLD ENGINE COST BE 40K FIX WHAT THE HELL.AND VERITAS WOULD NOT COVER THE COST BECAUSE A WARNING SIGN CAME ON AND I DROVE 4 MILES FIRST NO WARNING CHECK ENGINE LIGHT EVER CAME ON, I WAS TOLD TO FILE BANKRUPTCY ARE YOU KIDDING ME, I WILL NOT GO DOWN WITHOUT A FIGHT ONLY HAD THAT CAR 3 MONTHS THIS IS A NIGHTMARE. NEVER EVER USE THIS COMPANY I CURRENTLY HAVE A MEETING WITH NEWS THIS COMING FRIDAY GOING FORWARD WITH STATE ATTORNEY OFFICE WORKING WITH POLICE INVESTIGATORS ABOUT THIS MATTER. NO ONE SHOULD HAVE TO BE SCAM WHEN YOU DOING THE RIGHT THING. DEALSHIP ALSO NEW THIS CAR WAS NOT FIT TO SALE

I purchased a contract. July 2019. March 2024, transmission problem,2016 GMC Yukon XL. Not eligible! Wheel size when bought from dealer, 20". Vehicle wheel size is 22' on door jamb. Not covered because wheel size was not correct,4.5 years of payments! A representative told me that the vehicle should never have been covered from day one. Told 3 times, a manager would call me, never happened once. Total scam!

My experience with Veritas. I have their warranty on my 2014 BMW 650i Gran Coupe. Had a fuel pump fail. Diagnosed immediately by the mechanic. Veritas kept going back and fort about what codes they needed to see. Once they decided to cover the replacement they wanted to use a cheap after market replacement. Of course I am not willing to do that so I have to pay the difference. That is in the warranty so that is not my complaint. My complaint is it has taken two weeks to get to this point. The mechanic says Veritas was making ridiculous requests. For instance questioning why the code is not in while the car is not running? Etc.
I paid a lot of money for this warranty $4400) and had never used it in the two years I have owned the car. Probably won't in the next two years cause I rarely drive it. But, if I had to do it all over again, this repair, I would have just paid for out of pocket. That is how bad this experience has been for me. Luckily I had another vehicle to drive as they limit what they will pay for a rental. The repair is going to be $1300 which Veritas is covering $700 or so. I have to cover the rest. So being without my car and paying $4500 for a warrant has saved me $700 in the two years I have had it.
I am writing this review because no one at Veritas cared about my experience. I am not complaining about the cost of the warranty or them wanting to use cheap parts. I am complaining about how long it took to reach a resolution, Too long. I would not recommend getting their warranty.
I plan to share my experience on every platform I can.

I bought the comprehensive plus warranty when I bought my 2019 F250. Well let me tell everyone it sucks. Took it to the ford dealership to have it check for shifting issues, they determined it was the Valve Body in the transmission which is a major lubricated working part of the transmission. When Veritas was called and given the info and everything from the dealer, they told them it was covered but then called back later and said it wasn't covered. When I called to ask why it wasn't covered they said becasue it's not listed on the contract, when I argued the fact with the supervisor that it is a major lubricated working part of the transmission he placed me on hold then came back and told me that after checking into it more it's considered an electrical component and is not covered. They were just trying to find excuses on why they don't have to cover it, so they get your money for the contract then find loop holes on why they don't have to cover it when you need it, and that is poor customer service and the Better Business Bureau and State of California well be notified of their shady business habits.

This company is 💩💩💩💩💩💩💩💩💩💩💩💩 the dealer should not offer this 💩💩💩💩💩💩💩💩 to the costumers 💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

Do nothing do business with this company. I had an alternator burn out under the warranty. They would not pay for labor and only half the alternator price. They tell my repair facility to have the customer call them. When I did they would not allow me to file a dispute or talk to me.

I have worked with a lot of insurance company's and this one take the cake they do not even pay retail price for parts even though if I was the dealer they would as a small business and auto repair I should be paid the same at the dealer I was cut on labor and prats. Was told to pass that to the customer I take pride in taking care of my customer so I did not pass that on In the end this job has cost me money then making any profit or at least break even. In the future I will not work with this company at all

I have both a mechanical and tires warranty with them. 2 months I found out I had an oil leak in my Durango. Took it to the dealership. The dealership contacted Veritas. The dealership open the engine to diagnose the problem. Veritas came and took pictures. They then refused to pay for my repairs stating the dealership tampered with the car. Meanwhile everything done at the dealership was recorded on video. They then said the dealership did it get the ok to open the engine to assist what the damages were. They also said I was denied for not producing my maintenance records. I paid $3500 in total for the warranty and these Frauds are trying all moves to not honor the warranty

Terrible service. Claim process is very slow. They will do anything they can to delay the process to make you despair and pay out of pocket, or they will give nonsense excuses on delay reason. Been waiting almost two months just for them to confirm approval and ship the part my vehicle needs. Customer service is the worst I have dealt with. Maybe 1/10 reps will help you instead of saying "that's just how it is" I highly recommend to stay away from this warranty.

I brought a Veritas policy from Shift.com when I purchased my car two years ago. Then, the transmission of my vehicle had a problem that needed to be fixed. But I didn't tell them about the issue happening to my car until a month later. Because I was struggling with my classes, feeling anxious about my classes, and I didn't have the mood and time to take my car to the dealership. When I tried to make a claim for the repair fees, I was told that I was supposed to report the problem soon after the issue occurred. But, I didn't know about that and didn't report the problem. So they refused to pay even a buck for the case. I think, although I reported the case late, so you just refused the entire thing? You don't need to pay some amount of the bill?
About two months ago, I told them that I wanted to cancel the policy, and they said they would send me an email to do that. But, they haven't sent me any email, and they keep charging me fees for the useless policy.

I see that many individuals gave Veritas Global Protection a very high grade in terms of their overall level of satisfaction. The registration process was quick and painless, and everyone I've spoken to up to this point has been friendly and informative.

Happy that we used Veritas Protection. It has been excellent experience. The customer service is great, and the claims process is amazing. Would definitely recommend to anyone looking for a vehicle service contract!

Veritas Protection has been a breath of fresh air. Their service is excellent and claim process is fantastic. I would definitely recommend. They had a great vehicle service contract or extended warranty.

Their auto protection plan is incredibly flexible, offering a range of options that cater to various needs. Whether you're looking for basic coverage or comprehensive protection, they've got you covered. The excellent coverage provided is both reliable and affordable, making it a top choice for any vehicle owner.

I've had 2 claims and the policy was clear as to what was covered and what was not. No surprises. They covered the services within the agreement with no problem. Standard 100 deductible. Customer service has been most helpful. I've been pleased with veritas protection. I follow my maintenance schedule religiously so we don't have an issue down the road.

I've been a Veritas Global Protection customer for over a year now and I have to say, I'm thoroughly impressed. Not only do they offer several plans to choose from at an affordable price, but their customer service is top-notch. Whenever I've had an issue, they've been quick to respond and resolve it. I highly recommend them for anyone in need of a car protection plan.

I've had a warranty with this company for 3 years and have never had any issues getting my claims paid. The customer service department is also excellent in building client relationships. I would recommend this company for your car warranty needs.

I love pushing my cars to their limits, especially in offroad conditions. This means I have to regularly deal with tire-related issues such as wheel balancing. The good news is that I never have to worry because Veritas has me covered.

I'm elderly and since my dear husbands passing I take care of the car now. It's easy and veritas protection is always there for me when I have a question. Thank you veritas protection for making an old lady not afraid about the car anymore.

I recently purchased a used car and decided to get service cover from this company. It was a wise decision as they have already covered a few repairs, saving me a significant amount of money. Their coverage is comprehensive, and I have peace of mind knowing my vehicle is protected.

Tests indicated that 2 cylinders misfired, but they only repaired one since one cylinder was working at that time. They said I have to wait until it lis fires and the car is not drivable. Sounds like they are putting the driver at risk. Horrible to work with and somewhat rude. They have the power, the customer can only sue them and file a formal complaint. I will never buy a warranty from a dealer. Bad move on my part. The only good is that it is such a crappy car, the warranty has paid for itself. $4k.

Every time I have interacted with Veritas, they have helped me to feel like I am cared about, and they go out of their way to help me. Whenever I need a repair on my vehicle, I can count on their protection plan to save the day.

This is an edit to a highly critical original 1 star review which I will leave intact below. In the interim between that time and now Veritas made a very appreciated reversal and paid most of the expenses to replace the hybrid battery in our Chevy Volt. The experience was neither smooth or as complete as we would have preferred, but it saved our car. The highly stressful process dragged on for more than a month and required many phone calls/emails between Veritas and ourselves. In addition, finding a shop and battery they would approve was quite difficult with the limited budget they offered. We had to pay around $500 out of pocket in addition to the price of the warranty, but, as mentioned above, we would have lost the car without their help.

Based solely on the end result I considered giving 5 stars, but frankly we had to work harder than they did to get the work done. This traumatic experience eventually worked for us, and we are most certainly grateful, but being on disability our expenses stretched us as far financially as we could possibly afford.

To conclude, I would recommend Veritas, with caution and attention to detail. You should carefully read their lengthy contract (or any other contract for that matter) and specifically address your questions and concerns before signing. We actually called them before we bought the car and a very polite young gentleman took the time to help us with our issues which, in turn, helped us make the decision to use his company. The contract is expectedly one-sided and expensive but we found they will honor their obligations when all terms are met. With that, my family and I wish Veritas and all their customers only the best.

Here is our original, unedited review:
We was buying a hybrid and knew nothing about electric engines so we added almost $4,000 to the loan for peace of mind. Sure enough, the battery failed. AAA towed it to a dealership and the estimate was $36,500. That's not a misprint. Veritas pointed out an undisclosed ultra fine print item limiting their liability to the value of the car, or $6,800 (not much more than the cost of the warranty), of which they already took $100 to pay for the inspector to look at it. They also insisted on only new parts, so refurbished was denied. We now owe hundreds of dollars to tow the car back home plus the dealer ship's charges for diagnosing the problem. I am disabled and it is impossible to purchase another vehicle, adding a second payment, and pay off the remaining $8,000 loan. We could be forced to choose between keeping the house we built 20 years ago when we didn't know I would get sick or add a new car payment. As of Jan. 8,2023 we are actively seeking an attorney.