The first night was a little rough because it was so new but I love my bed! Thanks for a great nights sleep!
Suggestion: I think I would have spent more on a higher V series but I am satisfied with what I have.
My partner and I are no longer rolling into the center of the bed. We have much more support. The mattress and high-price pillows are not nearly as confortable once they have the protector covers on them.
Suggestion: It is too firm on certain areas of my body. My back pain is still present when lying flat on this mattress.
I don't have a ditch anymore that I used to end up in. My bed is also softer yhan my old one and much more comfortable. Thanks, I'm sleeping better than ever!
Suggestion: It's so tall that I have to climb into bed now.
Keep up the good work. By the way, I would send anyone looking for a mattress to Mr. Brylow at the Layton Ave. store in Milwaukee, WI. He is a very good sales rep for Verlo.
Suggestion: So far nothing. I think I may return to the store, lay down on other sample mattresses with the wife, and see if we want to tweak our purchase to that "perfect" feel. Verlo is the only mattress company Iv'e ever heard of that has this type of option.
Suggestion: It's practically impossible for me to turn it as specified in the directions. My bed has both head and foot boards, so there is not much room to turn the heavy mattress. (No, I'm not trying to flip it since it's a pillowtop.)
This mattress was for our young son who wants us to stay in his room till he falls asleep and when I would fall asleep too prior to this mattress, I always woke up in a few hours with a backache. With this new mattress I sometimes don't wake up at all to go into my own verlo bed!
Suggestion: Handles on the side you could actually use when turning the mattress around, its quite heavy and we were told the handles aren't strong enough when moving it.
I am sleeping better however the bed still is not quite as soft as I'd imagined it would be. I had a great customer service experience all the way through with Verlo so thank you guys for being so darn friendly.
Suggestion: I wish it were a little more cushiony or pillowy
We asked before delivery if we could use our old bed frame and were told we could. No mention was given that our old frame needed a center support. Our first indication of this was in the brochure given to us at the time of our mattress delivery. It would be helpful to have this information printed on the invoice or give the customer the care brochure after payment. That way we could have ordered a new bed frame along with our mattress set and avoided the inconvenience of another delivery along with the added delivery charge.
I was very unhappy with the sheet set I purchased in the store. It did not live up to the promises that were displayed in the sign. I was given a very hard time when I came back to the store to return them. Some of the worst customer service I've ever experienced.
Suggestion: It's fine
The adjustable frame/mattress makes it easier to get comfortable and stay comfortable all night. Nice to have a local business and service is very good.
Suggestion: The fabric on the adjustable frame is splitting and wearing out -- odd because it is only about 6 months old.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members