• VernStores

VernStores

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Overview

VernStores has a rating of 1.6 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VernStores most frequently mention tracking number, credit card, and customer service problems. VernStores ranks 693rd among Marketplace sites.

  • Service
    20
  • Value
    16
  • Shipping
    18
  • Returns
    17
  • Quality
    15

This company does not typically respond to reviews

Positive reviews (last 12 months): 19.4%
Positive
14
Neutral
1
Negative
57
41
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How would you rate VernStores?
Top Positive Review

“Buy it! It's beautiful, well made and a lot of bang for your buck”

Xavier T.
4/2/24

Buy it! It's beautiful, well made and a lot of bang for your buck. I gifted my mom and mother law each one and they couldn't believe they were from Vernier! I just love it, looks so nice on the door. I wanted like a wildflower look and the peonies make it look so pretty. But it guys! I bought 2 as I have double doors. The price was very reasonable. Beautiful wreaths!

Top Critical Review

“Costway Evaporative Coolers”

Willie W.
9/11/24

Research the coolers before purchasing them. My experience was not good after 30 days. I need another model. My experience with support was not good. They could not tell me how to get the defective water pumps replaced.

Reviews (115)

Rating

Timeframe

Other

Thumbnail of user barbaran166
California
5 reviews
10 helpful votes
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February 13th, 2023

I ordered an item from this company, also called Vernier Company.
After I ordered it, I kept getting charged $16.95 a month. I didn't know what this was for but the charge information stated that it was for a monthly subscription. I have no idea what benefits this charge brings. I NEVER signed up for it but found a page, by doing a lot of research, that says when you buy something you are subscribed. I NEVER agreed to this verbally, in writing or by checking a box. Please, DO NOT do business with this company/site. You will not get a response through email nor phone from them about anything. I have disputed this charge but they keep charging me, anyway. They do say that this subscription can be canceled at anytime but that is not true. Awful scam they are pulling.

Thumbnail of user goodreaujm
Michigan
1 review
0 helpful votes
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January 3rd, 2024

CHINESE PRODUCTS, MY PRODUCT NEVER DELIVERED, CARD GOT HACKED, NO CUSTOMER SERVICES. PLACE SHOULD BE SHUT DOWN. WHEN I PLACED MY ORDER MY CARD COMPANY CALLED ME TO SEE IF IT WAS LEGITIMATE CHARGE. MAJOR FLAG!

Thumbnail of user steveklebaur
New York
1 review
1 helpful vote
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February 25th, 2024

Fraudulent site that will steal your card #. I attempted to buy a pillow, and chase froze my purchase, saying this is a scam site.

Thumbnail of user summonhotdog311
Bangladesh
1 review
0 helpful votes
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November 18th, 2023

I'll admit I haven't used this to find any hidden treasure, so I can't attest to its ability to find valuable gold treasure. However, I did lose a bunch of screws in the backyard amongst the grass while building a playst.

Thumbnail of user pkapauline
Florida
1 review
3 helpful votes
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September 18th, 2023
Verified purchase

I ordered an windowless air conditioner on 8/31/23. I never got it and you cannot contact the company. The phone numbers don't work and when you email them, you get the same message, it is with the courier and will be there in 2 -3 days. This company is so bad. NEVER EVER BUY ANYTHING FROM THEM. They are nothing but a rip off company that takes people's money and never gives the product. I can't rate them, because there is no negative rating available.

Thumbnail of user saruuljamka97
Germany
1 review
0 helpful votes
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October 7th, 2023

The quality is fairly nice, the shooting clarity is great, the seller's attitude is also good, there is an answer, and most importantly, the small camera's craftsmanship is exquisite, so I finally got what I wanted. The genuine item is exactly as described.

Thumbnail of user tinat851
Virginia
1 review
0 helpful votes
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February 29th, 2024

The store tagline is that it's Americas online retailer and advertises 2 day shipping LIES LIES LIES. Products direct ship from china and takes weeks to arrive. Shame shame shame

Thumbnail of user deloresw77
Connecticut
1 review
3 helpful votes
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March 16th, 2023

I purchased a flashlight I di received the flashlight it works well and immediately after I purchased the flashlight I was charged $16.95 then the next month I was charged another $16.95. They are hard to get on the telephone. When I finally reach someone they told me that at my check out I signed up for a subscription. I never take a subscription from them. I make sure I read exactly what I was buying, and they did not offer me a subscription so I don't know what games they are playing. They are a scam artist I call my bank and ask them to shut down my card.

Thumbnail of user mohammedm275
Mississippi
1 review
0 helpful votes
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August 23rd, 2023

It is true that this company is in china, also it is true it is scam, since they are not responding to my calls or emails...just bought two trackers for almost $40... they told me its ready to be use.it doesn't have a chip also we cannot down load their App. If they can fool 1 million Americans then $24m in scam went to china...

Thumbnail of user nyr5250
Georgia
1 review
2 helpful votes
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January 8th, 2024
• Updated review

Well no big shocker, the refund I was assured was on its way,? Not so much! I got 2 emails on Dec.23rd from the thieves at this bogus, sham of a website, one told me the refund is on its way, and I would be seen it in 3 days, and the other was the exact wording as the other, except it said I'd be getting it in 10 days, well, it's been two holidays, and 17 days now and those generated, phony $#*! emails are all I got, and the customer svc. Ghost job is still in full effect recordings, voice mails, and emails all with no response, anyone thinking about patronizing this internet site of corrupt, cyber bandits, PLEASE! Save your $$ money, go to the race track, and put it on a three-legged, blind, knocked-kneed horse with colic, you'll have more luck there than letting this lowlife, pieces of sub-human garbage take it, if everyone blacklists them, maybe they will all get a job and work for a living, and earn their $$, instead of running scams to take honest people for their hard-earned money.

Fraudulant,misleading,scamsite,ripoff
December 23rd, 2023
• Previous review

Total sham site, a very deceptive site, bought a heated jacket, for $50, was charged for two due to the deceptive wording on site, while choosing the jacket size I was actually ordering a second jacket, tried contacting immediately to cancel it, only got a machine telling me to leave my name and number, i did(9 times over 4 days) nobody returns your call, the 24 hr customer contact web site is no"live chat" you Leesburg your name,number, e mail, and message, nobody returns your message, the tracking number you get tells you nothing but"in transit"for 5 days then day 6 you get a tracking alert that your order was attempted to be delivered unsuccesfully, and has been returned to sender(China) at time of this review, i have been charged $103, received nothing, haven't received any reply to my numerous msg.'s, and the phone number is nothing but an answering Mach. That nobody returns your calls from, yes, i called btwn 9 and 5 est mon-fri yet no live person, oh yeah, and I don't even know how they worked in a monthly recurring charge for I don't even know how much, until you cancel by calling the number nobody answers, a "membership" to or for what? To have your money stolen, not receive what you ordered, and get zero cust.svc.? Don't waste your time, or money with this fly by night, scamming, deceptive, rip off, thieves.
FOLLOW-UP; in fairness, I did rcv. An e- mail from vernier shop(suspiciously generic) after this review posted, hmmm? They said a refund is on the way, 5-10 buss. Days, we'll see, I'm not holding my breath.

Thumbnail of user mikes4846
Virginia
1 review
0 helpful votes
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December 20th, 2023

They state 3-5 days shipping from Nevada. Total BS.
One week later and tracking shows it in China. I have my bank's fraud division on it. They never answer the phone or reply to email.

Thumbnail of user stephenearl469
New York
1 review
0 helpful votes
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July 4th, 2023

They kept my hands warm and toasty even in the coldest temperatures. The gloves are made with high-quality materials and feel very durable. The heating elements are easy to use and provide excellent warmth without overheating. I highly recommend the Verniershop Heated Gloves to anyone looking for reliable and comfortable winter gloves.

Thumbnail of user andread1076
Idaho
1 review
0 helpful votes
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January 12th, 2024

I emailed them about my heating vest purchase that didn't work and was faulty, they said I would have to pay for the return shipping plus a restock fee. Or they would give me 15% refund and keep the rest!
DO NOT BUY FROMT THIS COMPANY! PLUS the Vest was very cheaply made and it still cost me $50
Be smart...AGAIN...DON'T BUY FROM THIS COMPANY

Tip for consumers:
Verniershop.com is terrible they are dishonest and have bad products that don't work and then they won't refund your money, they will give you 15% back if you don't return it. you have to pay shipping back for faulty item and pay a restocking fee . Do not buy from this company

Thumbnail of user andyj289
Alabama
1 review
1 helpful vote
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January 26th, 2024

I ordered a tracker. It took forever to arrive. When it did the instruction were a garbled mess of words. I assume it was a horrble sttekp to translate from Chinese! I tried for months to get information on how to return for a refund. Finally after threatning to report them to ky banks fraud department tje responded with it would be a 25 % restocking fee and a $39 shipping fee. Making it more than what I psid for this worthless P.O.S! They are Crooks and swindlers. DO NOT EVER EVER BUY ANYTHING FROM THESE CROOKS!

Thumbnail of user rhomn
New York
1 review
0 helpful votes
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December 14th, 2023

Don't buy anything from this site- absolutely none of the cameras I purchased works! And they don't refund the full amount and if item is returned, there's a restocking fee!

Tip for consumers:
Do not purchase any cameras from this site!

Thumbnail of user garryb195
California
1 review
1 helpful vote
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February 14th, 2023
Verified purchase

I ordered a TV antenna and after 7 days they sent me this strange E mail saying if I did not have a tracking number let them know in 24 hours I tried to call but they have a fake recording and I asked for a full refund but no response yet. Don't use them complain to FTC.

Thumbnail of user wendyo209
Minnesota
1 review
4 helpful votes
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June 26th, 2023
Verified purchase

I have been trying to return 2 portable air-conditioners. It clearly says "Free shipping and Returns" "30 day money-back guarantee." They offered me a 20% refund and $50 store credit? Now I have been emailing with someone for 10 days trying to get this company to issue a refund. I have sent pictures as they asked and everything is in the original packaging. UGH! DO NOT BELIEVE ANYTHING VERNIER SHOP SAYS!

Thumbnail of user jamieb1232
Pennsylvania
1 review
3 helpful votes
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June 14th, 2023
Verified purchase

Spent 208.00 on an in room ac unit. It does nothing! Doesn't cool down the room at all. They refuse to give you a refund even though the site says that they do. Do not order from them.

Thumbnail of user hsaishzgsi
Bangladesh
1 review
0 helpful votes
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December 26th, 2023

I read the reviews and I made the choice to go with this company and I was so happy I did! He was totally shocked and happy to receive this as a gift.

Thumbnail of user tikimom2017
Arizona
1 review
2 helpful votes
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April 25th, 2023

Photo showed four items that are used to repel pests like stray cats. I placed the order and received
1 of those devices. They are engaging in false advertising.

Thumbnail of user henryh609
California
1 review
4 helpful votes
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April 13th, 2023
Verified purchase

Ordered a Bluetooth camera. Did not work. When ask how to return for refund, was told there would be a 25% restocking charge AND shipping was my responsibility.
Not worth the effort and added cost so I did not return. DO NOT BUY FROM THESE PEOPLE!

Thumbnail of user johannal75
Texas
2 reviews
2 helpful votes
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March 31st, 2023

I just received an email notifying me that an order for a non-slip phone holder for my car has been shipped.
ORDER #*******
I already received a previous order and it was junk! The pegs would not fit in the holes. I DID NOT ORDER ANOTHER ONE! If they have charged me for a second one, I will dispute the charge.

Thumbnail of user nicholes194
Washington
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

WORST COMPANY EVER! I purchased a Costway "AC" unit for $179. The items looked good but not only didn't cool my area, it made my home hotter and extremely humid to the point of it being unbearable to be in the living room. I used ice-cold water from the fridge and even bought extra cooling packs, but nothing made the air cooler. I bought a dehumidifier to work alongside the item hoping that this would help, but it could not offset the humidity from the unit. When I finally gave up and decided to return it, I read the return policy and it states that I would have to pay a 25% restocking fee plus shipping. Ridiculous considering the product doesn't work. When I emailed stating that I would like to return the item (that's the only way you get a return) I was told that they would only refund 30% and give me $50 in store credit if the item has been opened- not at all what the return policy says. Besides, you cannot test a product without opening.

To add insult to injury, I received an email today about a "subscription" fee of $29.99/mo that didn't process on my card. I never signed up for any subscription and have no idea what type of subscription they would even provide. I called them and they said that I would have to pay this initial subscription fee but they would cancel them moving forward. After explaining multiple times that I never signed up for a subscription and that there was nothing in my emails or on my purchase receipt, I was told that the Customer Service Rep would speak with her manager to cancel the payment and that I would need to contact my bank to cancel as well.

Thumbnail of user harveyg105
Arizona
1 review
0 helpful votes
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August 31st, 2023

I would give ZERO star rating! Not only is its advertisement VERY MISLEADING, it is practically worthless and nearly impossible for you to return the item for a full refund as it would be extremely costly! I was led to believe I would buy a complete ONE SET OF FOUR infrared animal repellers as shown in the attached photo, but instead I got ONLY ONE repeller! Do not do business with that company ever!

Thumbnail of user carolm3112
Delaware
1 review
1 helpful vote
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May 17th, 2023

Ordered from this company, they have money
But no package. Tried to email but came back as not able to deliver. I think this is a scam company so don't order from them!

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Thumbnail of user maryah3
Marya H.
Typically does not respond to reviews

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