• Vessos

Vessos

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Overview

Vessos has a rating of 1.3 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vessos most frequently mention customer service problems. Vessos ranks 2357th among Women's Clothing sites.

  • Service
    3
  • Value
    4
  • Shipping
    4
  • Returns
    1
  • Quality
    4
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How would you rate Vessos?
Top Positive Review

“No orders if coming from China”

Nina V.
7/12/16

I was about to make a $150 order but totally cancelled it because of the bad reviews. I made orders before on a US website but when I tracked my package, it was coming from China. When the dress didn't fit (I took pictures and showed them the size being too small), they said that it was a custom made order (I asked for the hem to be shorter by 2 inches!), they couldn't authorize a return and refund. That is why I never order anything coming from China.

Top Critical Review

“0 Stars If Possible!”

Tamaria R.
7/13/21

I ordered a special supposedly German Black Forest Cuckoo Clock promotion for my husband's birthday. It was a beautiful carved wooden clock pictured, normally about $199.00 or more on sale for $49.99 plus shipping. I wish I could post a picture of the ridiculous colored stickers glued on the decoration on the clock that had flat outline figures and was totally plastic and barely larger than my hand front fingertips to wrist! I have written them a total dissatisfaction email and doubt I will hear from them or my money again. NEVER BUY FROM THEM... unless you don't mind loosing your money!

Reviews (56)

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customer service (18)
Thumbnail of user tamariar
1 review
0 helpful votes
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July 13th, 2021

I ordered a special supposedly German Black Forest Cuckoo Clock promotion for my husband's birthday. It was a beautiful carved wooden clock pictured, normally about $199.00 or more on sale for $49.99 plus shipping. I wish I could post a picture of the ridiculous colored stickers glued on the decoration on the clock that had flat outline figures and was totally plastic and barely larger than my hand front fingertips to wrist! I have written them a total dissatisfaction email and doubt I will hear from them or my money again.
NEVER BUY FROM THEM... unless you don't mind loosing your money!

Tip for consumers:
Go anywhere else! It was a scam. Not at all the product pictured.

Products used:
None! The Cuckoo Clock was about the size of my hand and the cheapest materials.

Value
Shipping
Quality
Thumbnail of user susanr111
3 reviews
5 helpful votes
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August 4th, 2016

Got half of order after 4 weeks. Clothes made of cheapest material on earth. Still waiting for other item, but could care less if it ever gets here as it is more than likely going to be a crappy small piece of poorly sewn cloth.
GO ELSEWHERE. Many other options. UGH.

Thumbnail of user kd59
1 review
1 helpful vote
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September 20th, 2016

Placed an order over a month ago, received an email that it was partly shipped. I have received nothing. Unable to contact them in any way. None of their links work. Paid through paypal, they took my $ right away, will go through them to file complaint if I do not receive soon. Total scam!

Thumbnail of user lizzief1
1 review
8 helpful votes
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January 24th, 2016

I bought some tacky Christmas clothes VERY cheap and they took forever to ship and are slightly different colored than the picture. Everything is polyester... my dresses feel like swim suit material but I can't complain that much about a $7 dress with Santas on it. The clothes were fine for what I needed but I would not trust to buy everyday clothes from this website.

Thumbnail of user kaylaa18
1 review
3 helpful votes
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September 1st, 2016

SCAM! Beware! The site is now down and they have a new one, fairy season. I would not trust them. I ordered 2 yoga blankets almost a month ago. My money was taken immediately but still haven't received my blankets.

Thumbnail of user cailyneg
2 reviews
14 helpful votes
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July 23rd, 2016

I ordered a mandala beach "blanket" and am very disappointed. The quality is no where near what they are showing online. It's a cheap thin material and the seams were coming apart. I emailed the company asking for them to issue a call tag for a refund and the customer service was the worst I have ever experienced. After emails back and forth with the company (never the same representative responding) all I'm getting back is 20%. I paid $12.99 for this stupid thing and they are so cheap that they won't refund that small amount back to me. After reading some of the other reviews on here, it seems like poor customer satisfaction is a common theme. I would definitely recommend not ordering anything for this company. Oh, and the blanket that they are "letting me keep"? It's going straight in the trash.

Thumbnail of user lorim69
1 review
11 helpful votes
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July 24th, 2016

I have never been more disappointed with clothing that I have ordered on line. I got 5 items and every one was poor quality, literally falling apart and sized way to small even though I ordered a size up based on the size chart. You should be ashamed to sell these items. Some even smell bad. I thought I would be ordering a lot more in the future but not after this first purchase.

Thumbnail of user mv40
2 reviews
7 helpful votes
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August 15th, 2016

The quality is very poor. I was very unhappy when I opened my packages and went online to find out return policy -- their website is shut down! The size is VERY SMALL. I selected medium and what i received is for a 12 year old - not adult sizes. Note that this is coming from China, so their sizes are way smaller than U.S. standard.

Thumbnail of user teresaf30
1 review
2 helpful votes
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September 10th, 2016

Its all a scam company, takes forever to get items only to be greatly disappointed in quality -only to be told that they don't do returns unless you are paying shipping to China. I was not happy with anything from my rather large order. That I am now stuck with.

Thumbnail of user megand45
2 reviews
0 helpful votes
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September 4th, 2017

I ordered a multitude of items. Two dresses arrives with fraying and holes where the sewing had been rushed. I contacted the customer service who were not in the least bit helpful, proceeded to ignore my complaint and would not refund the defected items. DO NOT BUY from this site!

Thumbnail of user cristinag20
1 review
10 helpful votes
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July 26th, 2016

Ordered 3 blouses beginning of June 2016 for vacation in July and guess what. Still waiting! Tracking states items delivered... NEVER RECEIVED and tracking is a nightmare! Didn't get tracking number for 3 weeks and when I tried to look up the tracking info, the site is down. Now states delivered 25 days ago coming from CHINA but I never received and have not heard a word! Customer service with only email and no phone number? No one you can talk to? Never again and I would never recommend to anyone. Take heed.

Thumbnail of user clairev6
1 review
4 helpful votes
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June 19th, 2016

Bought 2 tops & 2 earrings. 3 of 4 things arrived by 2 separate deliveries. Tops are hideous, like plastic. One pair of earrings is yet to arrive. Not holding my breathe. Stay away. The quality of clothes is the worse thing I've ever bought. That is a true statement. Shop at your own waste of money.

Thumbnail of user paulao6
1 review
9 helpful votes
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August 1st, 2016

Don't waste your money. The pictures on the website are very nice. I received the most horrible tops in my online shop history. They look very very cheap and bag quality. It's like joke. I don't know if I have to cry or laugh. I lost my money I never going to wear them. Please don't buy anything from this company.

Thumbnail of user pams61
1 review
11 helpful votes
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August 9th, 2016

Shame on me for falling for this stuff, twice. No refunds offered and the cheapest, worst sized apparel on the market. The "cute" bathing suit I just bought only came up to the middle of my rib cage. I'm only 5'4"! Barely fit my 9 year old neighbor. The shorts jumpsuit? Was thinner than a cheap men's undershirt you get at the dollar store. And, since they can't ship stuff at once, I'm sure the dress I bought will be just as disappointing. Things can be made inexpensively, but deceitful representation is disgusting. NEVER VESSOS. Ever. They should be ashamed of themselves.

Thumbnail of user jw141
1 review
6 helpful votes
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August 16th, 2016

I ordered a swimsuit based off the size chart they provided, it's so small and no sizing even listed in the top or bottom. Plus the threads are already coming out of the bottoms (which I have never even worn). When I reached out to them to inquire about returning the goods, they asked if I couldn't give the suite to someone else since the cost to return them would be too expensive. When I tried to reply to their email, it continues to bounce back to me. This is by far the worse website that I have ever ordered from. I am now trying to get back onto their website to see if there is a phone number to call and no luck with the site coming up either. Very Poor

Thumbnail of user melissad89
6 reviews
4 helpful votes
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August 8th, 2017

Don't waste your money on this company! I ordered a large order of swimsuits and other clothing and made sure to read the sizing chart before ordering. Items stated women's xl are at best a child's xl and they don't accept returns either.The material is super cheap and items are cheaply made with threads coming out and not at all as pictured. They did respond to my email about faulty items and asked me to GIVE my order to someone who could fit it and they would offer me a 15% discount on any future order! Really! Why in the hell would I bother to order anything else from this shabby company? What a complete and utter ripoff!

Thumbnail of user teresah48
1 review
3 helpful votes
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August 31st, 2016

Total scammers. I placed an order beginning of July. After 2 months it arrived yesterday. Quality is cheap and complete crap... nothing compared to the photo of the dress. Buyer beware... They`re called Fairyseason now. Had I read the reviews before making a purchase, I would have never ordered anything from here. I will be contacting paypal and BBB. They never returned any of my emails and they don`t give refunds. This is a fraudulent company from China claiming they`re from USA.

Thumbnail of user sarahl167
1 review
7 helpful votes
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August 8th, 2016

I suppose that I should have guessed that the products on Vessos were too cheap to be of any quality, but the website showed lovely looking things and I was drawn in... Don't waste your time or money, it's not worth the risk as they refuse to do refunds or returns and their customer service is non existent.

Thumbnail of user andreag44
1 review
10 helpful votes
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July 24th, 2016

I normally never ever write reviews but I am writing to hopefully help at least one other person before they purchase off of Vessos. I ordered 6 bathing suits, they took forever to arrive. Once I finally got them, it was so disappointing. They are so cheaply made, they'd probably fall apart after one use. Not to mention, that their sizing is ridiculous... I ordered a size small, I am a very petite girl (usually wear a size 0)... the size small, no exaggeration at all, fit like a large. I donated all the bathing suits to goodwill the same day. Don't waste your money people.

Thumbnail of user brandyo3
1 review
5 helpful votes
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June 21st, 2016

I ordered several tops and one of them was made wrong. The shoulders should have been made much smaller. It was made too large on the top that when I put it on it would literally fall straight down to the floor. When I wrote vessos about the problem with the shirt they sent me, even though it was their defective product they only could offer me 10% refund. So buyer beware because if you order something and it is their fault you are out of luck and money. I would not recommend this place at all. They have horrible customer service and horrible policies.

Thumbnail of user tasham18
1 review
13 helpful votes
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July 25th, 2016

Do not buy anything through Vessos! I ordered a mandala beach blanket. And just received it almost 4 weeks later. In not even sure I can call it a blanket. It is not at all how they described it online. The material is slick and paper thin and has holes all along the seem line! I will never, ever order another item from them again! I've never been so disappointed when ordering a product online! I basically paid $17 for a a small round sheet that is full of holes. But then again, a sheet is thicker than this horrible material!

Thumbnail of user johnd604
1 review
10 helpful votes
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July 23rd, 2016

I ordered a dress for my girlfriend almost a month ago and paid for expedited shipping, and you guessed it, still haven't seen the dress i paid for or heard anything from their customer service. I will be disputing the charges as fraudulent. This company, if it is even a real company and not some scam, has by far the worst customer service I have ever experienced.

Thumbnail of user fininau
1 review
11 helpful votes
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July 12th, 2016

I was about to make a $150 order but totally cancelled it because of the bad reviews. I made orders before on a US website but when I tracked my package, it was coming from China. When the dress didn't fit (I took pictures and showed them the size being too small), they said that it was a custom made order (I asked for the hem to be shorter by 2 inches!), they couldn't authorize a return and refund. That is why I never order anything coming from China.

Thumbnail of user sarahz25
1 review
9 helpful votes
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August 17th, 2016

Do not order from this website. I spent over $100 on this site and everything is just terrible quality--cheap fabric, bad fit, etc. When I tried to contact them via email, they responded the first time, saying to wait until I received my entire order until I returned everything. When I sent them emails telling them I received all of my items and that I wanted the address to return them to (since all of my items came from different addresses?), I got an email saying my message failed to send. So frustrated.

Thumbnail of user concernedb2
1 review
18 helpful votes
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March 2nd, 2016

First the quality of the clothes is nothing like the picture. But that's not the worst part, I mean for the price what do you expect. But if you order more than one item, they send them all separate. You get the first item 2 months later and the others never arrive. And yes they have already charged you. And, most orders are not tractable. They stop responding after they tell you the others are on the way.

Biggest scam!

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