• Vevor

Vevor

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Overview

Vevor has a rating of 4.2 stars from 1,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vevor most frequently mention good quality, great price, and fast delivery. Vevor ranks 2nd among Outdoor Equipment sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.5%
Positive
1,082
Neutral
33
Negative
166
How would you rate Vevor?
Top Positive Review

“Getting rid of tree roots”

Jerome P.
9/30/24

My neighbor has a big oak tree near the property boundary with roots coming into my yard breaking concrete and cement pads. I needed to do something before they broke any more of the cement slab under my house.

Top Critical Review

“After sales service”

Lyle C.
10/10/24

Purchased vevor door opener on eBay works okay except can't adjust down force so it will reverse when obstructed, motor continues to drive and turns around on the shaft. Not getting any service from eBay or vevor even after a phone call to vevor.

Reviews (1,702)

Rating

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Other

Reviews that mention popular keywords

customer service (126) quality product (32)
Thumbnail of user joshr528
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

I purchased a peat moss spreader. Quality of the product is not good. The spreader walls are the wrong size therefore the door latches don't latch well. When latched the actual wire that locks the door come out of the latch. Very disappointing.

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Josh Ray,

We deeply apologize for any inconvenience caused, and we are committed to resolving the issue for you promptly.

Thank you for your feedback; we value every piece of consumer input and use it to enhance our quality. We will continue to refine our products based on your valuable insights. We have assigned a service specialist to address your issue and we have sent you an email with an effective solution. Please check your inbox. Our team will be sure to help you sort it out!

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

Thumbnail of user jamesk4398
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Description of wheel alignment tool stated plates were made of stainless steel-WRONG! Instructions for use are not clear and must have been poorly translated by some Chinese AI program. Will not order from Vevor evor again. Good Riddance!

Reason I chose this business:

Just plain dumb luck!

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear James Kessler,

We apologize for what you have experienced on Vevor.

And we would like to work together to resolve the case to your satisfaction.
We sent an email to you.
Could you please check your email box and reply back?

Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team

Thumbnail of user rajanym
1 review
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

Dear Vevor Customer Service,

I hope this message finds you well. I purchased a Vevor sewing machine last month, but I was out of the country when it arrived. I've recently had the opportunity to try it out and discovered that the foot switch jack is not functioning correctly. Despite plugging it in properly, the machine starts automatically regardless of the switch setting (I or II).

As this issue significantly impacts the machine's usability for me, I would like to request a return and refund. Could you please provide me with the necessary steps to process this return and obtain a refund?

Thank you for your assistance.

Best regards,

Just sent an email.

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear valued customer,

We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.

And we would like to work together to resolve the case to your satisfaction.
We sent an email to you.
Could you please check your email box?

Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team

Thumbnail of user abnam
2 reviews
1 helpful vote
  • Send Message
August 17th, 2024
Verified purchase

I ordered "commercial heavy duty hand driers", I received hand driers made of plastic. I tried reaching customer service, no way to access anyone, no phone numbers. The phone number on the box is not a working number.

Reason I chose this business:

I was not aware of the problems with this company, otherwise I never would have chosen Vevor.

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear ANGELA BELANGER,

We're truly sorry if you've encountered any challenges with our service recently. We understand how frustrating it can be and we appreciate your valuable feedback. Thank you for taking the time to share your experience with us.

And we would like to work together to resolve the case to your satisfaction.
We sent an email to you.
Could you please check your email box and reply back?

Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team

Thumbnail of user donalds2270
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

The directions are minimal and confusing. I'm still trying to decipher what they are saying. The product seems to be sufficient. Check with me in a few weeks when I finish figuring it out.

Reason I chose this business:

Seemed to fit the bill for what I want.

Thumbnail of user andreas.bolle17
1 review
0 helpful votes
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August 7th, 2024

Ordered a sewing machine on their website. Did all the unnecessary work with creating an account, checked out and paid. Received a bunch of e-mails confirming the order. Two days later they just refunded without a word. This company and the website are just a waste of time.

Products used:
none

Service
Value
Shipping
Returns
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Andreas B,

Thank you for your review. We are sorry for any inconvenience caused.

Thank you for your invaluable support towards VEVOR, and I sincerely appreciate your feedback. Rest assured that I have taken note of your concerns and will relay them to our management team. We are fully committed to making significant improvements in these areas and strive to exceed your expectations.

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

Thumbnail of user allent271
1 review
0 helpful votes
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September 22nd, 2024

Vevor wasted 2 weeks of time and even claimed the item would still arrive after the actual shipping company stated that the item has already been returned. They will offer refunds to buy more time and refuse refunding. They didn't even refund the item when it made it back to their warehouse. Instead they decided to string me along and promise the item was shipped and would arrive in 3 days, they did this 3 times.

The item was cancelled by their logistics on the 4th, yet they still tried to buy more time and negotiate a discounted price. Why would they lie about it still being on the way if both CEVA and tracking shows the order has been rerouted already? The reason is, they want to keep the money for a longer period of time. After all this frustration, they refunded the order and took 3-5 days later to actually get back to my card.

Stay far away from this scam company, they will deceive you, lie to you and use canned responses without listening to a thing you are saying. Good luck getting your order with these scammers.

Tip for consumers:
They will lie about the shipping and every review has complaints about their logistics. Their products are half the quality and half the price.

Products used:
Housemade.us

Service
Value
Shipping
Returns
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Allen,

We apologize for what you have experienced on Vevor.

And we would like to work together to resolve the case to your satisfaction.
We sent an email to you.
Could you please check your email box and reply back?

Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team

Thumbnail of user mbernier.info
1 review
0 helpful votes
  • Send Message
August 2nd, 2024
Verified purchase

I bought a Kamado style ceramic bbq. It arrived broken so unusable. I requested a refund. Their 1st offer: 10% of what I paid, 2nd offer: 50%. Finally, they refunded me 75% of the product value. They don't reimburse in full, they negotiate. You will definitely lose if the item is not suitable. We are on the verge of dishonesty.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Mario B,

We feel so sorry for your unpleasant experience.
And we would like to express our heartfelt gratitude for your patience and understanding throughout the communication process.
Our complaint handling experts compensate you with a solution through livechat.
Hope you 're satisfied with our solution.
Beg your pardon and understanding.

If you have any other questions, please don't hesitate to contact us.
Have a great day.
Vevor Team

Thumbnail of user robertr5948
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Ordered this cable to hook my *******watts generator and the price was unbelievably lower than anyone I could find all over the net.I recommend this vendor for good pricing and fast delivery.

Reason I chose this business:

Low price and good quality, lightning fast free delivery

Thumbnail of user masonl114
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

Iv only recently found Vevor in the last year or so. Since then, Iv been filling gaps on my workshop with various tools and equipment from Vevor. Additionally Iv purchased a large gazebo and tons of heavy duty pergola and wood working brackets.

My first order was limited because I wasn't sure of the quality of products. I also was hesitant to buy anything substantion mechanically because of concern for replacement parts.

In the last year, those concerns have been addressed. Vevor stocks several of the replacement parts listed directly online but Iv also called and had individual replacement parts like bolts sent when it was a manufacture error.

No one's perfect but there have been many many more hits with vevor than misses

Responsive and quick to offer solutions.

Reason I chose this business:

Originally cost. Still the main reason I choose them but for some things at this point it’s because I trust things Iv used from them

Service
Thumbnail of user geneb407
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

OLD ROLLER SEAT WAS UNSTABLE AND I ALMOST FELL MORE THAN A DOZEN TIMES. THIS VEVOR ROLLER SEAT HAS MASSIVE WHEELS = HIGH BACK SUPPORT. VERY VERY STABLE. AT 81 YEARS OLD I DON'T NEED A FALL ON CEMENT GARAGE FLOOR...

Reason I chose this business:

SAFETY = QUALITY AND A FAIR PRICE!

Thumbnail of user jurajm2
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Fast shipping and good performance as well. Was surprised to see it got chewing gum out of lego brics (2 cycles 30minute each with 40 degrees Celsius warm water with dish soap)

Reason I chose this business:

I purchased Vevor vacum chamber from ebay before and was pleasantly surprised.

Thumbnail of user jamiea500
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

So far so good except for the flashing cutter was garbage, did not work as advertised. Head rotated and couldn't cut any sheet metal that wasn't flat.

Reason I chose this business:

Price and shipping time

Thumbnail of user jennyr455
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

One of the few remaining lower cost paper cutters with a paper clamp attached to the blade.

Would have preferred an extra magnet paper guide to be included

Reason I chose this business:

Fast delivery

Thumbnail of user olegm42
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Everything is very good good cleaning brush good brush for cleaning the apartment convenient to remove garbage from the container one shortcoming holder mount plastic wanted it to be metal

fast and professional

Reason I chose this business:

Quality and reliable delivery guarantee.

Service
Thumbnail of user gerardg423
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

Easy to use web site, stress free.
The product looked good & the prices are very good. The postage landed in a few days. Super company to do buissnes with.

Reason I chose this business:

The product looked good & the prices are very good. The postage landed in a few days. Super company to do buissnes with.

Thumbnail of user cliffs180
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

I bought multiple items From Vevor. To this date, I've been totally satisfied with everything I have bought their service is exceptional and their communication is top-notch.

Reason I chose this business:

Delivery and price

Thumbnail of user andrewp2659
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Used to remove the smell and a new pick up that I bought
Ran it for about four hours and let it sit over the weekend

Truck smells almost like new again

Reason I chose this business:

But other tools there and they worked great

Thumbnail of user dennish1493
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

Great price and product received it the next day which was amazing.
Searched online for a product and Vevor had it. The price and the quality turned out to be great.

Reason I chose this business:

Searched online for a product and Vevor had it. The price and the quality turned out to be great.

Thumbnail of user josephineh155
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase

I bought a chicken feeder which states that it is bird proof. Unfortunately that is not the case. We have crows, magpies and rooks eating all the chicken feed. We have tried to set it up in different ways but to no avail.

Reason I chose this business:

Reading their description of the chicken feeders made me think they would be excellent

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Josephine Haggertay,

We apologize for what you have experienced on Vevor.

And we would like to work together to resolve the case to your satisfaction.
We sent an email to you.
Could you please check your email box?

Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team

Thumbnail of user johnd9841
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

Looking online for what i need on VEVOR was quick & easy the piece i wanted was described in many ways it worked also the (price) so ichecked it out Bought It Delivery was very fast and the piece i order is GREAT & WORKED PERFECT. Best Buy Company!

Reason I chose this business:

Because all kinds of eveything for sale at perfect price's and delevery is Quick.

Thumbnail of user scottd2105
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

You chose to ship Purolator who does not deliver to this location. They have consigned the shipment to Canada Post (I believe) and I will have to travel to get my shipment.

Reason I chose this business:

Convenience. Not so convenient now!

Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Scott Dudley,

We deeply apologize for any inconvenience caused.

Although the shipping process is outside our direct control, we remain dedicated to supporting you. We will conduct a review of the relevant parties involved in this logistics chain. We will also try to switch to another carrier to ensure that similar cases will not happen again. Thank you for drawing our attention to this case.

If you have any further issues, please feel free to contact us.

Best Wishes,
Vevor

Thumbnail of user lorrym9
2 reviews
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

We were able to find a safety bar to go down our outside stairs that was very unobtrusive but still strong and sturdy. It came with everything you needed to install it and was quite easy for our handyman to put up.

Reason I chose this business:

Variety of choices

Thumbnail of user karens2512
2 reviews
0 helpful votes
  • Send Message
July 17th, 2024

I used their incubator for only 16 days when the fan quit working and the unit began overheating. I contacted the company with my problem, all the purchase number information from Amazon, to no avail. I would never buy from that company again or recommend them to anyone!

Products used:
Vevor Incubator

Service
Value
Shipping
Returns
Quality
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Karen S,

We apologize for what you have experienced on Vevor.

And we would like to work together to resolve the case to your satisfaction.
We have forwarded your issue to the corresponding personnel, and they will contact you by email within 24 hours.
Could you please check your email box?

Don't worry.We will be more than happy to assist you further.
Have a great day.
Vevor Team

Thumbnail of user pete21292
1 review
0 helpful votes
  • Send Message
September 9th, 2024

I'm really disappointed in the replies and service. I sent them a simple email regarding the correct power generator cord to order. I sent them pictures of my 50amp power inlet box. Simple question-right? Negative, after going back and forth via email, it was obvious whoever reviews these emails has a hard time grasping the English language! They're giving answers that weren't even related to my SIMPLE question! My final response from them was another JOKE! Instead of giving me a direct answer indicating these are the correct power generator cords that will work with your power inlet box, they send me a link that I've alway reviewed, which made me send my question. I still have no clue what cord to use. It's obvious I'm unable to obtain a direct answer from them and it appears their company is unable or for liability reasons refuse to give me the correct power cord to order for my generator. The web site they sent, shows at least 20 cords, from extension cords to generator cords (take note I never asked about extension cords?), not to mention I've been waiting for long to get nowhere. This tells me the company is not a fit for my needs. I will move on to another company to order the correct cord once I obtain a STRAIGHT HONEST ANSWER!

Tip for consumers:
Be honest with the customers and answer simple questions such as, what is the correct cord to order!

Products used:
Located another company that was able to assist with my needs

Service
Thumbnail of user shuns5
SHUN S. – Vevor Rep

Dear Pete Dipasqua,

Sorry for that you take an unpleasant shopping experience on our site.
I'm your complaints specialist Tanya. And I would like to work together to resolve the case to your satisfaction.
I am unable to locate your order number through your name Pete Dipasqua.
Please provide us with your purchase platform,order number or more information.
Once we get the information, we shall resolve this promptly.
Waiting for your reply.

Best,
Vevor Team

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Thumbnail of user shuns5
SHUN S.
Typically responds within 4 days

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