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Vevor

Overview

The company has garnered a generally positive reputation for offering high-quality products at competitive prices, with many customers expressing satisfaction with their purchases, particularly regarding tools and equipment. Fast shipping and an easy-to-navigate website are frequently highlighted as strengths. However, concerns persist about customer service, particularly in handling damaged items and slow response times. While some customers eventually received satisfactory resolutions, the inconsistency in support can diminish the overall experience. Overall, the company is viewed favorably for its product offerings, but improvements in customer service responsiveness are necessary to enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days
+269
How would you rate Vevor?
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Georgia
1 review
0 helpful votes
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Great purchase
May 27, 2025

Vevor has great response once you place your order. They let you know when your order has been placed, shipped and out for delivery. The products I bought were priced great and are really nice products.

Date of experience: May 17, 2025
Utah
1 review
0 helpful votes
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Quick and easy
June 30, 2025

I was surprised how seamless the purchase went. Considering the bad reviews i saw. No problems encountered by me.

Date of experience: June 20, 2025
California
1 review
0 helpful votes
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Vevor coffee grinder review
May 26, 2025

There is only one reason I bought this Vevor coffee grinder: To grind coffee beans for Turkish grind. There is nothing in their webpages or the product feature notes to say it does a Turkish grind, and yet reviewers on Reddit and elsewhere wrote that it did. I had an online chat exchange with a Vevor support person via their "Global Sales" on AliExpress. She checked and let me know that it does Turkish grind. So I bought the grinder. It is very well-made, solid. I followed the instructions to clean it and tried out a dark French roast at the #1 (?) setting on Espresso, which I assumed would give me the finest grind. It did give me a very fine grind. I'll have to test it with different whole beans to confirm it. On first review, I give it a thumbs up. I hope Vevor would update their product notes to reflect what a very fine grind equals, and also add notes to explain the numbers on the grinder.

Date of experience: May 16, 2025
North Carolina
1 review
0 helpful votes
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265 pound bike cart
July 9, 2025

Great cart, 5 minute assembly, well made and attached to my rear axle with ease(I did add an extension to the axle). Pulls great with my 1000 watt mid drive ebike.

Date of experience: June 29, 2025
Washington
3 reviews
0 helpful votes
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Very quick shipping
June 25, 2025

Very quick shipping and very reasonable prices on a lot of different products. Has a lot of the hard to find products.

Date of experience: June 15, 2025
Wisconsin
1 review
0 helpful votes
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Great product bad delivery
June 16, 2025

Great product however delivery was less than I'd hoped for. Part spent 2 days 15 miles from me at a cross dock without being delivered and I wasn't allowed to go pick it up which cost me 2 days in the field. Grrrr.

Date of experience: June 6, 2025
Vevor .. Vevor Rep
4 weeks ago

Dear customer,
We received your review on sitejabber.

We're very sorry to hear about the unpleasant experience you've had with us so far.

I am Now creating a follow-up ticket for you.

Our related colleague will get back to you as soon as possible.

Please free to contact us again if you have any questions.

Best regards,

Vevor Team

California
1 review
0 helpful votes
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Late delivery again
May 21, 2025

It seems lately nothing is delivered by the date shown when ordered. I plan to be able get things done with what's supposed to be here on time and again it's late delivery. It's like you are deliberately telling me an earlier date.

Date of experience: May 2, 2025
Vevor .. Vevor Rep
2 months ago

Dear customer,
I am sorry for the unpleasant experience for you.

We have created a ticket for you and we have assigned a colleague to follow your case.

Thank you for your patience.

Best regards,
Vevor

Pennsylvania
1 review
0 helpful votes
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I got what i paid for
May 19, 2025

Was not happy with the product purchased. I should have known better with what i was paying for it but decided against my better judgement and took a chance. Was smaller than expected and cheaply put together. Lesson learned, its fully assembled and the box was destroyed so sending it back isnt an option.

Date of experience: May 9, 2025
Vevor .. Vevor Rep
2 months ago

Dear customer,
We received your review on trustpilot.

We're very sorry to hear about the unpleasant experience you've had with us so far.

I am Now creating a follow-up ticket for you, ticket NO.: 415162116501504

Our related colleague will get back to you as soon as possible.

Please free to contact us again if you have any questions.

Best regards,

Vevor Team

Louisiana
1 review
0 helpful votes
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. Good prices, quick service an delivery. When I see their ads, there is always something that will solve other problems I have. Vevor has more solutions than I have money! Patience my young Padawan.

Date of experience: June 3, 2025
Virginia
1 review
0 helpful votes
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Good Support
May 28, 2025

Apparently, the carrier claims they lost the anvil I ordered. Vevor made an effort to resolve the issue with the carrier and eventually refunded my money. I would like to have received an anvil but maybe Vevor only had one in stock.

Date of experience: May 10, 2025
Indiana
1 review
0 helpful votes
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Just right
June 24, 2025

Great miter gauge at a great price. Perfect for my very old table saw. It's probably more accurate than anything else about my saw.

Date of experience: June 14, 2025
Georgia
1 review
0 helpful votes
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Vevor 1500# motorcycle lift/jack
May 9, 2025

I purchased a Vevor 1500# motorcycle lift/jack. It arrived in perfect condition and very quickly. The box was in near perfect condition and there were no missing parts. I may have spent 10 minutes total to completely assemble. What a great design and plenty of safety features. I recently purchased a HD Sportster and this is a definite must. It's even orange and black, HD colors! Purchase here with confidence!

Date of experience: April 29, 2025
Pennsylvania
1 review
0 helpful votes
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Very pleased
May 31, 2025

Put the sprayer together, charged the battery, checked for leaks with water, fill with product, and used it to spray invasive plants around my property. It worked perfectly. Very pleased.

Date of experience: May 21, 2025
Tennessee
1 review
0 helpful votes
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Will continue to add Vevor tools to the shop. The order process is very good, shipping is fast and I have been impressed with each of the tools purchased. The latest was a hydraulic set which was excellent.

Date of experience: May 7, 2025
Michigan
1 review
0 helpful votes
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Always top notch
June 23, 2025

I've purchased quite a few things from Vevor, and everything I've purchased has been top quality and a great price.

Date of experience: June 13, 2025
New Jersey
1 review
0 helpful votes
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Great value
May 19, 2025

This booth working out great for me, using it to spray my kitchen cabinets and can do a couple at a time, of course a bigger booth would have worked out better but this size fits in the yard space I have. Very easy to setup by myself, take down just as easy and rollups up and easy to stow away

Date of experience: April 27, 2025
New York
2 reviews
0 helpful votes
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This company does not and will not stand behind their product's warranty. Two parts were missing on a chair I purchased from a vendor who carries Vevor items. Vevor asked for a receipt and photos, both were provided. Approx. 15 emails later, Vevor stated that since I didn't buy the chair from one of their authorized vendors, the warranty does not apply. Prior to going the warranty route, I offered to buy the missing pieces; Vevor responded, we do not have a store to purchase items of that nature.

Date of experience: April 28, 2025
Vevor .. Vevor Rep
2 months ago

Dear customer,
I am sorry for the unpleasant experience.

We are now creating a ticket for you and we have assigned a colleague to be in charge of your case.

We will be back to you soon.

Best regards,
Vevor

Ohio
1 review
0 helpful votes
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Expectations Exceeded
June 6, 2025

I ordered my product on-line. That was process was easy and convenient. My product showed two days later as expected and it was half the price of their competitors.

Date of experience: May 27, 2025
Illinois
1 review
0 helpful votes
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Quality products and fast shipping!
May 17, 2025

This is my second order from Vevor. I have five pull out shelves from them and they are high quality and easy to install. Both orders shipped on record time and I had them after two days of placing my order.

Date of experience: May 1, 2025
Indiana
1 review
0 helpful votes
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Avoid at all cost
July 4, 2025

I ordered the Vevor dual kegerator (Item #******* Model #PJLZFPJHSSTMCH30TV1). The box came with multiple holes in the box and major damage in one of the corners. But VEVOR packed this unit terribly. The shelves were packed in so tightly they couldn't be removed, were bent, and torn up on three sides. I returned it to Lowe's and reordered The second order came in with no marks on the box and no outer damage to the kegerator. But the inside was pretty much the same damage and issues. See photos of the bent and broken shelf, damage to both sides, and the railing being bent. Furthermore, the assembly book is terrible. There are extra parts not identified in the book at all. My dual tower was not even mentioned in how to assemble it and to top it off, in a bag with screws (not identified for what they were for) sent a highly corroded and rusted drill insert. The CO2 gauge included cannot regulate a dual system but only supply the same pressure to both tanks This is all on VEVOR. Then customer service just continue to say they will get back to me... over and over

+3
Date of experience: June 22, 2025
Vevor .. Vevor Rep
1 week ago

Dear Customer,

Thank you for your letter.

We sincerely apologize for any inconvenience caused.
If you need to return the item and are still within the return period, please contact the Lowes platform to process the return and refund.
If the platform refuses, please provide screenshots of your communication with the platform, and we will continue to assist you with this matter.
If you encounter any other issues, please feel free to contact us.
Once again, we sincerely apologize.

Sincerely,
Vevor