Vevor.uk

I bought two pizza ovens from them. They didn't achieve the right temperature and the heat only lasted long enough to cook one pizza badly. They have refused to refund my money or to supply a returns label and an address. Their customer support is insulting. I have lost £320.

Read my first review to which VEVOR replied. They provided a support email address which does not exists.

TLDR - They sent me a faulty Handrail Balustrade Stair Staircase Rail Stainless Steel Outdoor item.
I have had multiple email exchanges with an agent called Ali (likely to be a bot) and each time I asked how to return the faulty item and get my money back.

Each time they offered me a compensation to keep the item. They started with £7.5 then when I rejected they increased to £23.5 then they increased to £47. I rejected it and each time I ask for a refund they just reply with this same message about partial refund of £47 which is I believe is the max they want to go for. Clearly they do not do refund no matter what you say.

The item cost was £78.
If I get this refund of £47 which is still to be seen, I will be at loss £31 plus my lost time and piece as this has been extremely frustrating experience and frankly I never dealt with this level of nonsense.

Purchased VEVOR Air Siren Air Raid Horn 140db Loud Industrial Siren Motor Driven Tornado Siren Horn Electric Airraid Siren Heavy-Duty Air Siren Horn MS-490 Air 26/10/2022 from their Amazon site.
Broke January 2023.
Raised a ticket 24/01/2023.
Despite repeated attempts to contact and resolve their customer service team were no help. Eventually resorted to reporting the service levels to Amazon.
Completely useless.

I was contacted by a representative asking me to send an email to *******@vevor.co.uk detailing my issue - email address doesn't exist - absolutely pathetic

I bought this machine £355.00 arrived broken after I contact them about it they says open the back and I send video they emailed me says aww some part is missing we will send you after a month I send them email what happened with my machine part they says we can't do anything only we give you back £70 so they send broken machine £355.00 and they send that Chinese rubbish and broken they don't exchange and never refund in all product you buy with this company. Trading standard should closedown this scummier I am going to report to trading standard all machine they send as soon they receive money after if they send anything in the box no Refund and no exchange. In uk all company they selling products they have refund and exchange this first company I saw never exchange and refund so avoid any machine you buying from this company if you want west time and money buy things from them. The first I received the machine never worked now they don't exchange and never Refund it's now more than a month time I keep email them and calling them the landline is completely not working

After weeks of trying to contact this company, they are refusing to pay back £850.00 for a dog bath that hasn't been shipped. They are a bogus company and will not reply once you pay.

Helped me to change address because of my own mistake, really helped a lot. Everything is good. Will buy again.

Very practical dicing machine, we use it every day in our restaurant to cut fruit, it is so convenient.

Good replacement for the money, two wire set up on trigger, got it figured out easily, original was one wire trigger works great!

Great product, as described. But a bit late postage. I hope my next order can arrive faster. I will order again soon.

This is easy to set up, does fine on 110.220 is way better. Excellent at the price. It is trustworthy product, good function and lovely price.

Just arrived and in good shape, and the instruction manual is written well, easy to understand. It is helpful when I install the machine. Thank You!

Very fast delivery. Great quality stands and exactly as pictured in your advert

Very good to purchase from. Returning item due to it not being the problem. Would buy from again. Thanks

I want to say is the shipping. It really took a long time. I will buy again when you make the shipping quick.

Fast shipping. But a little bit late response to messages. Product as described, working well so far!

Very efficient delivery, brilliant. I bought a juicer on January 27th and received it on the 30th! There Service is too good.

Fast postage, and works perfectly for my purpose (re-distillation of resin polluted IPA from 3D printing)

A good experience arrived on time & in good condition

I was pleasantly surprised by the good service I received - no problems at all

Very satisfied with the ordering and delivery process

Excellent product, great value and quick delivery! Highly recommend.

Arrived safely & well packaged, terrific item, the same as it described. Thank you, A+++++seller