Viber Media

Viber is the worst company I know which their worst call feature and viber out service. Customer care is stupid and arrogant, I never face such arrogant customer service.

Here's my Viber review for 2020. Pretty bad for a new user to find out about a week later that your account is being blocked without a credible explanation, other than "we determined that your IP address is being used for spam". It's like "Ok?" But what they apparently don't consider is whether or not you're also on a VPN or ad blocking tools (Viber comes with ads which you apparently can't opt-out of, meaning "tracking"), which could be the root of the problem. This is something that any good product manager or engineer would have (or should have) thought of to avoid pissing customers off automatically and without any human contact or evaluation to avoid making such a blunderous mistake. Also calls into question account security if it really is encrypted(?) Secondly, there is a way to use Proxy settings within the app to help users overcome this. The only problem is that it appears that they provide no instructions or support for how to use this feature, which would presumably enable users to overcome the accusation of IP spamming, esp. For a brand new user. Great big "DUH?" Doesn't seem to have great support whenever things like this happen, as in some sort of an email check-in to see if it's really you that is the source of the problem, or to create a simple button that says 'Yes, I'm on a VPN' or to send people simple instructions on how to use Proxy settings. Overall impression is that it's yet another tech company that is run by children, and is not a customer-first company. If you have important work to do for work, you'll probably want to search for a more credible VOiP provider. I wouldn't rely on this one. Blocked on both desktop and mobile app.