• TextNow

TextNow

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Overview

TextNow has a rating of 3.9 stars from 522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service, sim card, and second line. TextNow ranks 5th among Mobile Applications sites.

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This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 88.3%
Positive
310
Neutral
11
Negative
30
23
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How would you rate TextNow?
Top Positive Review

“Need better reception for calls.”

Adelita V.
10/15/24

This app has been great need less day. When I need to use Text No, it opens right up for me. No problem. Reception could be hella better for voice calls... Other than that Text Now does the job and gets it done.

Top Critical Review

“Unsatisfied”

Clark L.
8/22/24

I paid for the card, it doesn't work, there is no free calling, and there is no available customer service for assistance. That's about it... Save for the fact that health insurance spammers can get through with perfect signal strength time after time even leaving default four-second vms. I'm not upset or anything, I didn't have high hopes about this from jump street, just saying.

Reviews (522)

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phone number (36)
Thumbnail of user adelitav3
New Mexico
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

This app has been great need less day. When I need to use Text No, it opens right up for me. No problem. Reception could be hella better for voice calls... Other than that Text Now does the job and gets it done.

Thumbnail of user bobb2379
California
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I wanted to have a backup phone service that would be reliable, available, and flexible. TextNow meets all of what I was looking for. And, you can easily upgrade with several options (such as hourly, daily, and monthly options).

Thumbnail of user patrickl1224
Delaware
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

I've been using TN for years both as my home WiFi phone service and often when traveling. My ISP has nodes all over the area where I live, so data hasn't been much of an issue for me, besides I also keep a Tracfone in the car. TN works well for me. The ads that pay for the service have become a little more prominent on the screen but don't really interfere when actually using the app. If you have an old phone that you're not using and "need" a back-up, try it out. Their SIMs have occasionally gone on sale for $0.99 instead of $4.99.

Thumbnail of user alanae33
California
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

This is just my assumption, but I wouldn't be surprised if a majority of this apps regular users are people that cannot afford to have a regular cell phone plan.
Me being one of those people, I feel like this app doesn't work as well when you are on a regular Wi-Fi. I also feel like if the Wi-Fi that you are using is unfamiliar to your device, it works even less efficiently. For example, someone will have to call me two or three times before it rings on my end even connects for the caller.
Another issue to hat ife experienced frequently would have to be not receiving media messages, either not at all, or hours &&hours late. Other than those few little problems, I really appreciate this app and how much you can customize it as well. My favorite feature would have to be how you can use a photo as the background on your keyboard

Thumbnail of user akashaj2
California
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Every morning when a business person gets up typically speaking they'll have a cup of coffee they'll come through their email and then they'll go through their voicemail and just doing that costs about $50 every single month but with a program like this it's completely free I give them the extra $40 a month whenever I can for unlimited internet they give you essential internet for free every single month fantastic company fantastic service!

Thumbnail of user erinn244
California
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

I've used the TextNow app for about 10 years and I am still just as happy with it. It is so good to have an emergency phone number on hand that can be used from any phone or tablet that can download apps from Playstore or App Store. The phone doesn't even have to have an active working phone number on it either, unlike the Google phone free number app requires. As long as there's wi-fi available to the device, the TextNow number works like a regular phone with unlimited calls and texting! I've recommended TextNow to dozens of people already and I'll continue to do the same as long as it exists. I love my TextNow free phone number!

Thumbnail of user blindmikep
Texas
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

I am blind and cannot see and I bought a SIM card for $4.99 plus tax enter into my unlocked phone now I got a free cell phone and I don't make no monthly payments being blind and cannot see this is awesome thank you text now I appreciate y'all's business you guys are awesome keep the good work up it was easy to do I get free essential data and no monthly cost.

Thumbnail of user chrisb4464
Canada
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I have been using the TextNow app since it was first available for download, and in all honesty, nothing else comes close.

Ive tired many other apps that have similar features and functionality but they all fall short on call quality, connectivity, and consistency.

TextNow always provides me with a stable connection that I can rely on. They also understand that people like to keep their phone numbers and I've had the same TextNow number for 10 years. That's tough to beat.

Huge thumbs up for this app. TextNow #1

Thumbnail of user adrianj200
Mississippi
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Love the app & it helps out a lot to those limited to making & receiving phone calls through WiFi. My only nitpick, would be not being able to get text verifications from apps, & having to pay a monthly subscription to receive this feature. I understand why they do this...kinda? This is still a wonderful app, & if you're looking for an app for WiFi calls, this is the go to IMHO.

Thumbnail of user bobbyt285
West Virginia
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

I think the layout of the app is most important and easily understandable for people with older and/or slower cell phones. Although the option to reply from the notification panel has a complication almost every time it's used, the app is convenient and I highly recommend it.

Thumbnail of user veronicas218
Canada
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I find the TextNow very easy to use, and that's a great advantage for someone who is not tech literate. After a reluctant start, I use it quite extensively now. It's the perfect way to keep communication quick and open., and is also time-saving.

Note: Please do not post if my last name is displayed. If you can post it, please delete this addendum.

Thumbnail of user jessyjamespoemsp
Tennessee
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

As long as I have Wi-Fi and text now I don't need phone service to keep in touch. I'm on the free plan, and I use text now everyday anytime, without any problems! There are options to pay a fee for upgraded services…however FREEDOM is good for me….

Thumbnail of user moxieh
Georgia
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

This is a very depressing time in my personal life. I do not have phone or internet service unless I'm connected to wifi. It honestly sucks but textnow has made it so much easier to deal. I'm able to connect with jobs, family and other businesses I need at this time. I appreciate the app. Thanks you guys.

Thumbnail of user carlagregp
Maryland
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Great Service and getting better every year whatever happened to the email message verification it was so convenient because I'm in my email more Ria immediate access to my Text now app less time consuming to just open my messages from my emails

Thumbnail of user catrinaf16
Michigan
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Overall, the texting and calls are good. I've had a lot of dropped calls or calls i cannot answer even though i had strong wifi. That's my biggest frustration. I also did not know you can't send links in text which would have prompted me to use another service but now I've given this number out for my business so it's too late.

Thumbnail of user jackieh903
Maryland
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

When I first tried text now, I was kind of Skeptical as to how it would work. Some of the times my calls dropped during family prayer time or they couldn't hear me. I reported the issue and they fixed it.
Thank you.

Thumbnail of user randyb1354
Canada
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Takes a little time to load and sometimes to connect, other than that I am completely pleased with everything.
The advertising doesn't bother me to much.
Thanks TextNow

Thumbnail of user timn443
Washington
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

I get dropped calls and when someone calls out of the blue on my Samsung Tab A, it won't let me answer even though I keep trying to answer. Sometimes it will let me answer if I've had the app open recently in use but when it's been sitting for awhile Sometimes I can answer but most of the time not. I have it installed on my Note 20 ultra also so that I can check my texts when away from the tablet. Also I have problems writing texts Sometimes in that while I'm texting it just stops on its own and half the time I don't notice till a sentence or two later while I'm text away and hearing the clicking report nothing is being texted! Very frustrating, but for free for a tablet without phone ability it's great!

Thumbnail of user andreanas2
Texas
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Clear calls, no static or dropped calls. Texts are sent and received instantaneous. Sending and receiving photos/images has been great! No problem with uploading or downloading these photos/images. Clear communication, no lagging, no delays, and clear photos and messages. By far a GREAT PHONE service! I even opted in to keep my number & service with TextNow as a alternate for my business emergency on call after hour needs. Overall I think it's fair to say I'm very pleased with TextNow!

Thumbnail of user lizl363
Washington
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I've been using TextNow for years and I couldn't be happier with the service.
Just purchased the $5 SIM card for my child to have unlimited calls/texts everywhere and it worked immediately. No other app can do this as well as TextNow does it.

Thumbnail of user kevins3981
Indiana
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

The calls were clear the only problem that I probably had were trying to use the keypad when dialing certain numbers because it wouldn't stay still or the connection would break depending on where I was at.

Thumbnail of user laurenm1473
Michigan
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

I am satisfied with textnow and appreciate having it. Overall textNow works well for calls and texts. It's quite reliable and works on pretty much any device.
I would give 5 if I could have the option to record incoming and outgoing phone calls. Plus often calls don't show up till it shows up as a missed call and notifications don't always show until text now is opened.

Thumbnail of user michaeld7655
Pennsylvania
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

I would like to thank TextNow for there great service and most of all it's free, also you have extra plans to purchase if needed. I hope to continue to receive your service in the future and I refer plenty of friends and family to TextNow.

Thumbnail of user camarac1
Canada
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Needed to get ahold of a job I had been prepped for and was able to get ahold of the boss when my phone was stolen, I just logged in on my computer and had access to my contacts and don't have to worry as much about having no way to communicate or network or just keeping in touch with family/friends.

Thumbnail of user tonya1158
Michigan
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Bought your card put it in my phone your car doesn't work you want me to change the APN or something you didn't mention any of that when I bought the card so I bought another card same thing wants me to change the APN again never mention that anywhere in your advertisement that I would have to change the settings in my phone to receive your card I do believe that's called false advertisement you'll be hearing from my attorney have a nice day

Thumbnail of user jasong1972
Jason G. – TextNow Rep

Hey Tony, thanks for your review! So sorry as our APN would need to be added to have working service. I've sent a PM to assist further!

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From the business

TextNow is on a mission to make phone service free, easy, and accessible to all by providing users with a free phone number, and unlimited calling and texting on the nation’s largest 5G network in the US and on WiFi. Founded in 2009, TextNow is the largest provider of free mobile phone service in the US, supported by advertising. We have offices in San Francisco, Seattle, New York, and Waterloo, Ontario and our app has been downloaded more than 250 million times globally. Our phone service helps more than 8 million people connect freely every month. For more information visit
https://www.textnow.com/

Company Representative

Thumbnail of user jasong1972
Jason G.
Typically responds within 4 days

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