VikingBags

I purchased the Extra Large Hammer Series Motorcycle Saddlebags on July 20,2020. When I received my order I waited a couple of days to install the saddlebags. After installing the first bag I looked for the key to the locks in every parts bag included with the order, I also looked in both saddlebags, the inside pocket of each bag and the original box the saddlebags were shipped in. There was no key shipped with my order.

As the main reason I ordered this set was that the saddlebags included keyed locks on 7/24/2020 I sent both email and chat requests to customer support asking that the issue be resolved. I immediately received automated replies to both saying it would take up to 2 days to research and reply to my support request. On 7/28/2020 after not receiving any further emails, other than the twice daily advertising emails they send, from the company I submitted follow up requests, which were also ignored.

On 7/29/2020 I accepted their offer to write a review for my purchase. In the review I provided the same information as I have in this review, the same rating and same type of language. As previously stated by other reviewers the company basically doesn't post the negative reviews and seems to have disabled my account since I submitted my review.

The company still has not replied about my specific issue, has obviously rigged the ratings that are posted on the site by not allowing negative reviews to be published and seems intent on refusing to address any issue one may have with the purchase of the company products.

If you are looking for even slight customer service from a company stay away from VikingBags.com also just because they advertise that a product has certain features do not assume it actually does or that the company will make it right if it doesn't.