Villeroy & Boch

Seven years ago I had a bad service experience with V&B where it took them weeks to supply me with replacement hinges for their defective toilet seat and their local distributor was extremely rude and unhelpful. Now with a new V&B toilet seat the hinge screws fell out and they have not given me the slightest service. They kept promising to help me but never did. Then one of their agents in Belgium sent me a very rude message saying they cant help me and telling me to contact their local distributor, which was closed for a weeklong holiday. Now the toilet seat is broken and the local distributor says they must wait for their supplier to see whether they have a new toilet seat that fits my toilet bowl. There is no end in sight.