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Villeroy & Boch Reviews Summary
Villeroy & Boch is recognized for its appealing product range and reasonable pricing, garnering customer loyalty and satisfaction in terms of quality. However, significant concerns arise regarding their customer service, particularly related to delays in support and unhelpful interactions with local distributors. Customers have reported frustrating experiences with product issues, including a lack of timely resolutions and inadequate communication from the company. This duality in customer feedback highlights a strong appreciation for the products but a pressing need for improvement in service responsiveness and support to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Avoid this brand! Quality has plummeted—dining sets had inconsistent glaze, and glasses stain and stay cloudy, made from cheap Polish glass. Plus, you pay return shipping! Deceitful and disappointing. Don't waste your money.
Seven years ago I had a bad service experience with V&B where it took them weeks to supply me with replacement hinges for their defective toilet seat and their local distributor was extremely rude and unhelpful. Now with a new V&B toilet seat the hinge screws fell out and they have not given me the slightest service. They kept promising to help me but never did. Then one of their agents in Belgium sent me a very rude message saying they cant help me and telling me to contact their local distributor, which was closed for a weeklong holiday. Now the toilet seat is broken and the local distributor says they must wait for their supplier to see whether they have a new toilet seat that fits my toilet bowl. There is no end in sight.
Love Villeroy and Boch products and selections, prices are reasonable and will always shop at their store
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members