Vinlady has a rating of 1.0 star from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vinlady most frequently mention customer service, and return address problems. Vinlady ranks 4021st among Clothing sites.
Purchased items that never arrived and had no way to contact the company as their email address is not valid and they never provided a tracking number for my package. They sure took payment though Seems like a scam
I ordered 3 items, they took around 9 weeks to arrive and they were not what I ordered. Size was marked Small, but it would have wrapped me twice, and there was a pen mark on one of the blouses.
On trying to find out where I shoulld return them, several emails went back and forth, they would not give me a return address and were trying to persuade me to keep them with a little money refrund. I.e. 15$. I refused and said I didn't want to keep them. Because I was fed up with emailing, I settled for 30$ refund on an 87$ order. Never use this company, I believe it is a scam. They know the customers will want to return the rubbish they send out, but they already have your money, so you're left at their mercy.
Tip for consumers:
Looking at your site first, before I ordered.
Products used:
None - the 3 items were useless. wrong sizes, bad meterial and marks on garments
Date of experience: June 3, 2023
This company is a scam! They also run another site called Ursime. DO NOT ORDER ANYTHING FROM either. The clothes I received look NOTHING like the images. It's obvious they took images from a legit store and attempted to replicate them using the cheapest fabric and labor. What they sent was actually laughable. I'm embarrassed to say that I ordered $150 worth of clothing and they offered me a $50 refund and to keep the clothes. Even if they were free I wouldn't be caught anywhere in public in these rags. They are trying to make me pay for return shipping and telling me it will take 2-3 months to process. I really wish I had googled them before purchasing. Lesson learned.
Tip for consumers:
Complete scam! Buyer beware!!
Products used:
None!! This was a complete scam.
Date of experience: April 8, 2023
Run from this company! The pic on the left is what I purchased, the one on the right is what I received. I was really looking fwd to getting a pink linen top as pictured. What I got was a blue (polyester?) cheap thing. I did try emailing but it came back saying this wasn't a legitimate email address. I'm disappointed in myself, I usually read reviews to nauseum...I won't make that mistake again. Please do yourself a favour and scroll past this bogus company!
Date of experience: April 22, 2023
DO NOT BUY from Vinlady.com. What they send you is not anything like the pictures on the website and I was only offered a refund not even 20% of what I paid. Different fabric type and even different style. Junk.
Date of experience: October 15, 2022
I ordered over $250 worth of gray and muted color garments. What I received was absolutely awful. Three items advertised as linen were spandex and polyester. The remaining 7 garments were 5 sizes bigger than what I wear, 4x, cheap and Christmas themed! I thought it was a joke. They refused to reimburse me and in over twenty emails refused saying their policy was that I would have to pay to return items to China if I wanted my money back. But also said that might not be a good idea, takes so long, I should just keep the clothes for 20USD. Whether they were my order or not. The clothes are terrible quality. IT'S AN ABSOLUTE SCAM!
I included a website screengrab of one of the grey size 8 tops I ordered and expected. And also a photo of the plus size reindeer and floral top I received! I'm sorry to the person who's order I have and who is in the same situation I am in.
Date of experience: July 13, 2023
I spent almost $300 on clothing. When I received my order nothing was as seen in the pictures. Sizes were not what was stated on the web site. Fabric was not what it was supposed to be. It was all polyester and descriptiond read linen / cotton blend. I was offered a refund of about 20 % of what I paid and told to keep the clothes OR I was told I could return the clothing but I must send to an address in China and it must be insured. Of course that is out of this world expensive! $200+!. After all is said and done I received a refund of about 1/2 of what I paid and told to keep the clothing. The clothing is of no use to me! It is way too small and ugly! I feel companies like Vinlady should be held responsible for false misrepresentation. I guess I have learned a very expensive mistake that I could not afford.:{
Tip for consumers:
Don't shop on this site!
Products used:
Nothing
Date of experience: November 23, 2022
Emails come back as undeliverable, no phone number. Ordered what I though would be a beautiful pink and lace shirt, got something a 2 year old could've made with scrap materials.
Products used:
Shirt - not using!
Date of experience: March 25, 2023
Hi All,
Im requesting feedback on your experience, favorable or not.
Ive had bad experience in the past and do my research.
The poor rating could change if I order from them.
Date of experience: July 16, 2022
As a lot of unhappy customers, I too received something I didn't order. (Cheap and nasty that I wouldn't even clean the floor with). After contacting them, they explained that it would cost ME too much money to send the item back and maybe I could keep it or give it away. Then they said "have a beautiful day". Are they kidding me? DO NOT ORDER FROM THESE THIEVES! Spread the word, they have to be investigated and put out of business.
Date of experience: September 11, 2023
I ordered and paid for this item in May this year - to date I have not received it despite various excuses as to the delay - now my request for a refund is totally ignored so I therefore resign myself to the fact that I have been ripped off by this company
Elaine Glasby
Tip for consumers:
This company has taken my money and not supplied the goods - will not respond to requests for a refund
Products used:
Didn’t receive the dress
Date of experience: August 25, 2023
I ordered from vinlady. I changed my mind and tried to cancel my order. Well within their 24 hour cancellation policy. They will not give me a full refund. They are charging me for $#*! that they didn't even send yet. Told them I want a full refund but they are saying that I didn't cancel within their 24 hours. I DID. DO NOT ORDER FROM THESE GUYS. SCAM SCAM SCAM
Date of experience: July 4, 2023
Quality and items are bad (or not a all) versions of what you order. First pic is what I ordered, second is what I got, I'll never order from them again!
Tip for consumers:
Poor quality and pictures are mis-leading
Products used:
None used, returning all
Date of experience: November 4, 2022
I did not receive anything I ordered - I received a bunch of garbage clothes that are not the right size, or style, or even remotely the same as the picture. All garbage!
Date of experience: May 5, 2023
I bought a blouse that was supposed to be lace & embroidery, and lined. I got a cheap blouse, no lining, no lace and no embroidery. They wanted me to pay to send it back. Paypal got me a full refund.
Products used:
Blouse
Date of experience: April 12, 2023
Horrible. Horrible. Horrible. Vinlady are crooks. If they were in the USA, they'd be prosecuted. I ordered $500.00 worth of clothes (should have read these reviews first, so shame on me) and NOT ONE ITEM I ORDERED WAS EVEN REMOTELY CLOSE TO WHAT WAS ADVERTISED. Some items looked like Magnolia Pearl T-Shirts online, but they just took a photo of the graphic and put it on the cheapest polyester gross shirt they could find. I can't believe their are companies this bad out there still in business. I only gave 1 star bc the system wouldn't let me give none.
Tip for consumers:
How can we shut this place down. I've had pretty good success with StyleWe and others of this ilk, but this company should be closed down.
Products used:
about 3 of the 19 items I ordered were actually linen, so I will probably use those. Many other items were advertised as linen or cotton, but were pure polyester.
Date of experience: July 20, 2023
Bought a you for 28.99, never received my top. Good thing I did not purchase more. Then I saw another site called urisume, and this is another scam, so do not buy from that euther.
Tip for consumers:
Scam
Products used:
Top
Date of experience: April 23, 2023
I ordered three items. One was not what I ordered, the other two were supposed to be x-large and were the size of a child. I will never order from this company again. What a rip off.
Tip for consumers:
Give me a refund.
Products used:
none
Date of experience: July 9, 2023
I ordered products from the Vinlady catalogue, looked fantastic, exactly what I was looking for! Ordered capris in linen, a shirt also linen, a long overcoat cotton with fringe, dress cotton with multiple length under skirts in eyelet. Received the order 6 weeks later, it was to be in my possession in 2 weeks. Free shipping. Well finally in and not one thing was as it was shown. From material, cotton was polyester, for the coat and the dress, cut, the capris were cut like maternity pants, the dress was nothing as shown, lifeless, color all wrong, all as shown verses the product, all inferior, the coat went to the hip not the ground as shown, no fringe.
Emailed them and advised I would like what I purchased to be what was shown, they wanted pictures, I sent via email. Advised there was no return slip, or paperwork, customer service offered me 50.00 for a 187.00 order. They eventually 5 emails later offered 90.00 and to keep the clothes, each time advised me to look in to the postal service for returns. The cost to ship back with the company agreeing the order was incorrect, $75.00. Horrible experience. The catalogue is amazing, the product is not what is shown! Buyer beware. Such a pity the clothes online catalogue are so cute, no shopping no stress. It was an expensive lesson, always check return policy even when the errors are from the company.
Tip for consumers:
I WOULD NOT USE THIS SITE FOR CLOTHING.
Products used:
CLOTHING, NOTHING WAS AS SHOWN. TO SHIP 187.00 BACK IT COST ME 75.00
Date of experience: April 21, 2023
I did not receive what I ordered. I will be sending back for a refund. I will never buy again from this company. Scam and I will be posting with BBB and asking the FBI to open an investigation.
Tip for consumers:
Let the public know they will get scammed!!!!!!!!!!!!!!!!!!!!!!!!
Products used:
coats
Date of experience: July 8, 2023
I ordered a shirt and I have yet to receive it the shirt I ordered was your not my boss you can't tell me what to do my dog well it looks like I will now have to contact my card company and dis[ute this item I really thought this was a honest company looks like I was wrong
Products used:
I ordered a sweat shirt
Date of experience: December 20, 2022
Made the mistake of making a full order before looking them up online. 3 months later i HAVE NOT received my order
Date of experience: June 18, 2023
I ordered a top ( first picture) and I got something totally different (second picture) not at all what I wanted
Tip for consumers:
I wish I would have known that I wasn’t getting the top I ordered and the one they sent me was absolutely horribley made .. it was cut out with scissors and cut crooked! I do not recommend that you buy any items from here as these are actually not the items you think you are purchasing
Products used:
None !!
Date of experience: August 27, 2023
I was so disappointed when I finally received my order. What I ordered was not even close to what I received.
Tip for consumers:
I will not order from this site again.
Products used:
None of the 3 tops I ordered
Date of experience: March 30, 2023
No one has gotten back to my email to let me know how to exchange my item that didn't fit need a larger size order # is msooo*******
Date of experience: July 8, 2023
I ordered a beautiful dress for $80.00 and told it would be here within a month. After 6 weeks I messaged and got no response for another MONTH! Finally it showed up from an address in CHINA.I had specifically checked before I ordered to avoid China and the address came from California. I live in California, actually less than 2 hours from that address. That address? It was a gas station. Lol WOW RIGHT? So 21/2 months for delivery was asinine. I opened it and was so shocked I couldn't even speak. It was NOT LINEN, IT WAS LIKE SANDPAPER. The one I bought was solid pink with a solid gray skirt underneath and what I got was, well, a joke. It was a nightshirt. 1 piece. With a convoluted pattern of a bunch of leaves and plants and buttons on 1 side at the top. An oriental design. It made me dizzy looking at it. I was offered 25% refund AND I HAD TO PAY TO SEND IT BACK! LMAO I never sent it back since they already screwed me over enough. LET ME SAY THIS, AND I HOPE ALL READ THIS. THESE PEOPLE HAVE ABOUT 80 DIFFERENT ONLINE STORES THEY STEAL LEGIT PICS FROM LEGIT COMPANIES AND YOU GET SOMETHING LIKE I GOT. BECAUSE THE MAJORITY ARE ALL OUT OF CHINA THEY CAN JUST CHANGE THE NAME AND START OVER. AND THEY HAVE. CHECK BBB BEFORE YOU BUY ANYTHING ONLINE AND ASK FOR A PIC IN AND OUT OF THE PACKAGE. PROTECT YOURSELF FROM SCAMS AND REMEMBER, IF IT SOUNDS TO GOOD TO BE TRUE...
IT'S GOT AN ADDRESS IN CHINA.
Tip for consumers:
DON'T BUY SMYTH UNTIL YOU READ THE REVIEWS ON SITEJAMMER AND THE BBB.
Products used:
None. The material was like sandpaper
Date of experience: November 16, 2022
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