• Vital Records Certificates

Vital Records Certificates

Is this your business?
Write a Review

Overview

Vital Records Certificates has a rating of 1.6 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vital Records Certificates most frequently mention phone number, credit card, and pdf form problems. Vital Records Certificates ranks 29th among Birth Certificates sites.

  • Service
    31
  • Value
    33
  • Shipping
    26
  • Returns
    24
  • Quality
    28
7
See all photos
How would you rate Vital Records Certificates?
Top Positive Review

“No mistakes on my birth certificate”

Latigue L.
6/23/19

Thinking about how to fill out official documents is one of the things that I don't like. Giving a chance to this company for it was a great decision. They double checked my online application to be sure that everything was precise and with no mistakes. Service completely recommended

Top Critical Review

“Never received my birth certificate”

Nancy R.
7/1/23

I paid $68 in December 2022. Said I would receive by May 5,2023. Checked on it periodically- always in progress. In April the record/order number stated "no longer valid@. Emailed numerous times. No response. Attempted to call many times. Impossible to get through. This is a scam.

Reviews (149)

Rating

Timeframe

Other

Reviews that mention popular keywords

birth certificate (70)
Thumbnail of user gabriellac20
Georgia
1 review
4 helpful votes
  • Send Message
December 25th, 2019

Being a single mother is more complicated than it may seem. You have to take care of everything. I was in trouble because I didn't have the time to go to the Health Offices here in Atlanta. I needed my daughter's birth certified, as she wanted to join the cheerleader team from her school. This company did what it had to do: process the document. If you want to stop losing your time, I would check out this service.

Thumbnail of user daltonh28
Connecticut
1 review
7 helpful votes
  • Send Message
August 19th, 2019

I had a satisfactory experience using this site to get my dad's birth certificate. I was worried I'd have several headaches for it. Being able to complete the application online was a good thing. No stress at all.

Thumbnail of user henryg179
Florida
1 review
10 helpful votes
  • Send Message
November 25th, 2019

Opening a bank account is a pain in the neck. They ask you for many things. I don't have a driver's license; that's why I needed a copy of my birth certificate as identification. I didn't want to lose more time, so I ordered it online. It took four business days to receive my certification at my home doorstep in Maine.

Thumbnail of user susana791
Illinois
2 reviews
0 helpful votes
  • Send Message
March 8th, 2021

How can these people even be online? I just paid them $47 to email me a form that I had to print out a form and then send with another $25 to the records hall. Such bull$#*!! I am reporting fraud to my card company.

Service
Value
Quality
Thumbnail of user maris59
Nevada
1 review
0 helpful votes
  • Send Message
May 13th, 2021

Did exactly what they told me and then they said they had to put a hold on my certificate because the notary stamp was convered which was a lie it was perfect. I resent by phone same thing! I want my money back f@@!#ck them

Products used:
Birthcertificate ordering

Service
Value
Shipping
Returns
Quality
Thumbnail of user bs458
New Mexico
1 review
16 helpful votes
  • Send Message
June 6th, 2020

Like everyone else that has used them they are a complete SCAM. Why our government hasn't done anything about them amazes me. No matter what the cost I will contact an attorney and file a lawsuit. They will have to pay for court cost and my attorneys fees and refund my money and pay me punitive damages. Maybe that will shut them down.

Thumbnail of user karlah36
Texas
1 review
5 helpful votes
  • Send Message
July 8th, 2019

This website is a scam. I still have not gotten my birth certificate after 2 weeks. What website does not have a phone number to get a hold of someone? B/c there was no number, I emailed them. They emailed me back basically with instructions asking for more personal identification documentation and more money. I'm definitely going to put a police report on this website and make my bank aware to get my refund. I wouldn't be surprised if the good reviews were written by the people who created the website. Pathetic trying to rip people off. Karma is on it's way.

Thumbnail of user lisas2057
Florida
1 review
7 helpful votes
  • Send Message
September 22nd, 2020

I legit just got ripped off! I thought I was filling out paper work to get receive my daughter's birth certificate, plus one copy. They even charged me for the extra copy $47.00 I get an email where they send me back a pre-printed one page form where I have to mail it in and pay the State for the certificate AND a copy. THUS, for almost $50, they put my kid's name on a piece of paper! I don't even know how this company is still in business! Please do not get ripped off like I just did!

Thumbnail of user channingt2
California
1 review
0 helpful votes
  • Send Message
January 29th, 2021

I would not use this to get your vital records. There are more places out there. They charged 47 dollars to get the paperwork. Just contact the state itself. Mine was about 15 dollars total that's including the payment to the state. When you try to contact them there is no answer via telephone or email which they send you to when you call. My strong advice LEAVE THEM ALONE!

Thumbnail of user christinec444
Washington
2 reviews
1 helpful vote
  • Send Message
September 2nd, 2019

Come to find out you don't need these gangsters, pay them to give them all the info they need to then send yo to the state with a form provided by that state. Just another wanna be gov. Agency-they just take your money and move on.

Thumbnail of user johnp2375
California
1 review
7 helpful votes
  • Send Message
February 20th, 2020

They take you money you expect the Certificate to come from them BUT no, $#*! then tell you you have to go the the California Heath Department where they charge you $25.00 more and if I had gone there the first time all my Bcert would have cost is $25.00. Now it's the $48.00 these bastards ripped me off for AND $25.00
Below added Nov 5th 2020
I got fed up with their games and did a fraud alert with my credit card company. They had to cancel the card and send me a new one but I got my money back

Thumbnail of user jenniferm1169
Pennsylvania
2 reviews
5 helpful votes
  • Send Message
July 14th, 2019

All they do on this site is give you information that you can easily find yourself on how to order a new birth certificate... and you pay again! So instead of spending $20, I spent $65. There is not good to this site at all.

Thumbnail of user candacef37
Michigan
1 review
1 helpful vote
  • Send Message
October 20th, 2020

I needed to get a copy of my sons birth certificate and was told I needed to order it through the state because he was adopted.

I submitted application through them over a month ago, and requested it be expedited. Now, I still haven't received it. I am out the cost I paid to receive a document, and I am very uneasy that I provided very sensitive information to such a scam company.

There is no phone number to call them. I did receive an email stating they are approving the refund that I demanded in the form I sent.

Skip this website and save yourself some grief.

Thumbnail of user bethp241
Massachusetts
1 review
1 helpful vote
  • Send Message
September 30th, 2020

I had been waiting on a copy of my marriage certificate for over a month. I was being patient because of Covid. However, they cancelled my order with not one person emailing me or calling me to tell me that they did that. Also, you can't call or talk to anyone over the phone so now I must wait on an email back. I lost a month trying to get something that I needed asap. No communication.

Thumbnail of user scottw877
Arizona
1 review
17 helpful votes
  • Send Message
June 19th, 2020

I thought I was in vitalchek to order my docs. Stupid me for not paying attention. They basically put your responses in a form for you to print out, notarize and mail in with a check to cover the cost for your records. I paid $40 to these jokers and vitalcheck is $37.95, which covers the cost of the document, it is electronically submitted and you get your docs mailed to you after processing.

I'm so pissed at myself for falling for this crap scam site that makes them look like vitalchek.

Tip for consumers:
Block the site. This is a SCAM

Products used:
The "electronic application" which is them putting your responses into a form for you to print out, notarize and mail.

Value
Quality
Thumbnail of user rykers
Georgia
1 review
6 helpful votes
  • Send Message
January 20th, 2020

It's high time that someone tells the truth. Sometimes circumstances are different for each person, but what I know is that I have my vital record. That's why I decided to write about my experience. I see that some people had problems with that, but that wasn't me. This company did a great job, they fulfilled my emergency, as I was in a rush to get my birth certificate. But there's also a but. Apparently, my document was about to arrive late Monday but it did on Friday. This kind of pissed me off, but in the end, it didn't complicate my situation.

Thumbnail of user gregoryc468
Maryland
1 review
4 helpful votes
  • Send Message
May 2nd, 2020

There is nothing in the application process to indicate that you will still have to fill out a form, sign, and mail it to your state's agency. We just paid $40 for a total scam. All the bot site did was fill in a form we could have done ourselves and tell us to mail it in with a check. Don't waste your money.

Thumbnail of user devc11
Virginia
1 review
4 helpful votes
  • Send Message
January 4th, 2021

I googled birth certificates online and this showed up in the search results, what seemed legit at the time wasn't clear to me until AFTER I already paid them. They just fill out an online PDF form for you and send that to you, it's still up to you to print, notarize and mail to the vital records office at whatever state you need your certificate from. It's a total sham! I've completed a request for refund, we'll see if they refund me or not.

Tip for consumers:
DON'T USE THIS SITE EVER go to the state government vital records website and see who they use for an online vendor if any.

Products used:
I tried to use the Birth Certificate ordering service

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym826
Florida
1 review
14 helpful votes
  • Send Message
October 30th, 2019

I was perplexed about the online application process. I have to say that the customer service follow-up helped me to get through this. It was nice to receive a quick reply, even when it took four business days to get my document instead of two days.

Thumbnail of user susang657
Alaska
1 review
4 helpful votes
  • Send Message
July 20th, 2019

I ordered and paid over 6 weeks ago and have never heard a word from this company'.
It's obviously a scam and I realize I was taken.'
Just ordered directly from the government website which I should have done from the beginning! It was even 10$ cheaper than this! Super pissed they got my $!

Thumbnail of user watsons22
New York
1 review
0 helpful votes
  • Send Message
April 19th, 2020

First time requesting a passport for my son and as one of the requirements I needed his birth certificate. I followed every step from the website, very clear and user friendly format. Finally I got the certificate in no time!

Thumbnail of user ginad172
Georgia
1 review
0 helpful votes
  • Send Message
July 2nd, 2020

On Jan 2020 I paid the 47.65 administration fee to Vital Records and the 15.00 fee to the state of New York for my certified birth certificate. The web site stated that it could up to 16 weeks to receive the document. It's July 2020 and still no certificate. After holding for almost an hour a spoke to a rep to request a refund and was told that I could not receive one because my application was more than 120 days old. I was given a number to call that did not address my concern. Why say it takes up to 4 months to receive a document and then say you can't get a refund after 3 months? I placed another order with VitalCheck! Will be contacting the Better Business Bureau!

Thumbnail of user margeryc7
GB
1 review
0 helpful votes
  • Send Message
May 24th, 2020

I was born in the United States but I have Argentine parents and currently live in Canada, so you can imagine I always have to be doing documentation for everything. I needed again the copy of my birth certificate for a procedure in Canada and the customer service department helped me during the whole process. It was fast and professional

Thumbnail of user sheriw147
Georgia
1 review
0 helpful votes
  • Send Message
November 18th, 2022

I submitted all the paperwork correctly with a money order. It was received on 2/21/2022. I called middle of March to find out where the document was. The representative tells me it will be an additional four weeks. I wait, but still nothing. Call again. I was told it would be an additional 4-6 weeks. After six calls, I am told that it will now be 13 months! WHAT?!?!?! My daughter turned 17, and we needed her birth certificate to get her license, etc. I called again today to be told it could be an additional 15 months. I told them I wanted a refund. Van tells me that I only have 120 days to request a refund. I would not have thought I needed a refund at 120 days. I spoke with a supervisor, Mark, who was not helpful. I guess now I am out $97. Please do yourself a favor, DO NOT USE THIS COMPANY!

Tip for consumers:
Do not use

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmam211
North Carolina
1 review
11 helpful votes
  • Send Message
September 16th, 2019

I wanted a copy of my birth certificate, just in case I would need one, and I found this website. I received it later than expected, so I wasn't completely satisfied with that. Apart from that, I can say that the service was correct.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Vital Records Certificates?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Vital Records Certificates?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business