I've been able to find really good talent in the platform. Most of them are expert in their craft and have all the experience and equipment.
The service team (project managers, finance, etc) is terrible. Extremely poor communication, lack of coordination, just completely lost. Never go through them. Every time I requested their support to manage a large project, they just delayed it, confused the artists with, overcharged for their "management fees". Also it seems there's a large turn around and absenteeism, as usually I was bounced from project manager to project manager which just delayed everything as I needed to re-explain everything again.
I was a member around 2005-06 and recently revisited their fees and rates. Some platforms charge you a flat one-time annual fee. Others charge you a fee only when they get you a job. Voices dot com does both, plus they handle all invoicing and charge a processing fee to the clients. This stops you from building a personal, ongoing relationship with clients. I don't know of any other platforms that impose so many different fees on the talent budget. Talent already have a tough enough time making a living and this seems excessive, especially for those trying to start in the business.
Hi Garth,
Thank you for your feedback. We’re sorry to hear that you’re no longer a Voices member. We’ve continued to make major improvements to the platform since you were last part of Voices, and it might be difficult to fully experience those without a membership.
As a business, we do charge a 20% platform fee to talent (calculated against their client-facing quote) and a 4% or 6% processing fee to clients depending on the client’s payment method (calculated against their job’s total cost pre-tax). We recently increased the processing fee by 1% after many years without an increase.
We make the platform fee clear to talent when they are responding to jobs or selling their projects, and the processing fee clear to clients when they are hiring talent.
Talent are able to adjust their quote when responding to jobs to see what their take-home earnings would be, and we show right there, based on the talent quote, the amount that the client will pay. We also show in this same spot what the platform fee would amount to, so that the talent has all the information.
We encourage talent to always quote what they feel is fair for the work involved. Our goal is to provide the highest possible value to both our clients and our talent to make the fees worthwhile. That being said, we continue to look at pricing and the ways we can improve this element of the customer experience.
The Job Agreement reflects the total amount the client will pay, as well as details about the job, and this agreement is signed off on by both parties before the talent begins work. This is a contract and it protects both the client and the talent. We've also added a feature to the client My Home dashboard, which makes it simpler to re-hire the same talent again, and we're continuing to improve this functionality to further encourage the building of relationships between clients and talent.
Payments are held in SurePay until the talent completes the work, and then payment is released to the talent. Talent are pleased to have this taken care of for them, so they can focus on auditioning and booking jobs, and clients have ease of billing and payments.
We encourage talent to diversify their income streams and offer Voices as one tool—there will be those who find it’s all they need and those who wish to use Voices in addition to other platforms or other opportunities they seek out on their own. Everything comes with a cost of money or time.
Our goal is to connect clients with the best talent, and talent with the best job opportunities. Reviews and feedback from our customers tell us we’re doing this well.
Thanks again for reaching out and sharing your thoughts. We wish you all the best in your voice over career.
I joined the platform almost 5 years ago, and I have had the greatest professional experiences with them, their team and clients, since I became a voice over freelancer. I love they take care of every important matter regarding fulfilling projects, from quality instructions to ensure timely payments. Their standards are very high so I feel very committed and motivated to meet them every time. I think I have grown as a professional with them, my work is valued so, I feel lucky to be able to collaborate with them.
Hi Andrea,
Thank you so much for taking the time to leave us this great review! We love to hear from our wonderful talent, and we are very pleased that you've felt supported by Voices in your voice over journey, and that you feel your career has grown. We feel lucky to have talent like you on the platform, and we can't wait to see your continued success. Thank you again for writing and wishing you all the best!
I have been a member of Voices.com for many years. But voice over work has changed considerably over the last 10 years. There is more competition and different payment models, that means Voices.com can no longer justify their extortionate premium fee. I earnt more from another site in 2 years, than I did over 10 with voices.com and why I left. Good site, but you need to change your payment model in my view.
Hi Stuart,
Thanks very much for providing us with this feedback. We've been having many discussions around this topic and would love to speak with you further to get your insights. If you're interested, please reach out to product.marketing@voices.com and we can connect you with our research team. Thanks again for taking the time to share your thoughts, and we wish you all the best.
Their standards are very high, so I feel very interested and motivated to meet them every time. I think that with them I have grown as a professional, my work is valued, so I feel lucky to be able to collaborate with them
Thank you very much for taking the time to leave us a review! We're so pleased to hear that you've grown as a professional on Voices and we wish you continued success!
If you are from the US they do not allow 1099 tax forms. Just cost me money on my taxes. Go to a US company or get screwed on your taxes. They even have a tax ID on your reciept...but that means nothing. Deceptive practices.
Hi Susan,
Thanks for sharing this with us. We've spoken to the members of our finance team who helped you to get some more information.
We work with thousands of companies in the U.S., so we should be able to get this sorted out. We would recommend that you speak to your accountant about which tax forms are needed. A 1099 form is for U.S. companies only to report payments to independent contractors; as a Canadian company, it's something we receive but it's not something we can issue. The IRS number you've circled in your image is our EIN, Employer Identification Number, which we need in order to work with the U.S.
It's possible the better fit for your needs is the W-8BEN-E form, but again, your accountant would know best. Please feel free to reach back out to our finance department for more assistance once you have the information you need. We'd be happy to help you.
I had a project... Not me particularly, but my friend, but I was in the creative team, we were liable for different things like the scenario, decorations, and of course voice over. I checked the prices on voice overs of different projects and they stunned me for real.
Here, at Voices, real professionals work and you don't need to pay much. I posted a job and a couple of voice over actors responded to me that they were ready to take the job. They got the job done perfectly! Our animations in the project looked very authentic, their intonations, emotional expressions...awesome.
Thank you very much for taking the time to leave us this great review! We're so pleased to hear that your experience working with Voices was such a positive one, that you found great talent for your project, and that you were happy with the end result! We look forward to working with you again in the future.
I have been working with Voices.com for a handful of years now and I love the platform. I am happy to say that Voices.com has gotten me an abundance of work that pays well. I would absolutely recommend that worthy voice talent should try Voices.com in order to enhance their voiceover success.
Hi Max,
Thanks so much for taking the time to leave us a review! We're very glad to hear that you've had such a positive experience on the Voices platform and we wish you much continued success!
The layout of this website is easy to read and understand. Combine the layout with podcasts to help guide you through the process of recording and submitting auditions, then you've got a formula for success. Though there are no guarantees of success, having a quiet recording space, a good microphone, and acting skills-get coaching on this one... then you have set yourself up for success on this platform.
Hi Larry,
Thanks so much for this great review and for taking the time to share your experience. We're so pleased that you've been finding success on Voices and your advice to others here is spot on. Thanks again for writing and wishing you much continued success!
They charge you to simply apply for jobs. This website adds no value to anyone in this particular industry. At no point is this made clear in their ads or on their website that you must pay in order to apply for the jobs. Because this is a scam website, BEWARE: I assume they take the voice recordings that people provide then use the 'auditions' for profit based on their TOS.
We’re sorry to hear that this is your assessment of Voices.
A few points to clarify. Our free guest membership gives you the opportunity to build up your profile on our website, upload unlimited demos, and receive private invites to jobs. The best way to maximize these opportunities is to fully fill out your profile and add high-quality demos so that clients can see what you're capable of. Both your profile and your demos are essential to success on Voices.
Once you feel you're ready to move to the next level, our premium membership, which does come with a cost, provides daily job opportunities that match a talent’s profile and skill set, sent to the talent directly. Talent on our platform find a great deal of value in what we provide and find this to be a highly efficient way to book work. The membership fee also ensures that the premium talent on Voices are at the professional level required to meet the needs of clients.
We encourage talent to diversify their income streams and offer Voices as one tool—there will be those who find it’s all they need and those who wish to use Voices in addition to other platforms or other opportunities they seek out on their own. Everything comes with a cost of money or time.
We have not and will never sell talent audition files. We do not have the right to use talent work without talent permission in any context or to sell any talent work created on our platform. This includes auditions and demos. Our Terms of Service states this clearly.
(e) Ownership. All Client Content, and all intellectual property rights in and to Client Content, is solely and exclusively owned by Client. All Talent Content, and all intellectual property rights in and to Talent Content, is solely and exclusively owned by Talent.
Our full Terms of Service can be found here: https://www.voices.com/company/terms-and-policies/terms-of-service
We hope this helps! Wishing you all the best in your voice over journey.
Overview
Voices has a rating of 4.2 stars from 205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Voices most frequently mention customer service, full time and several times. Voices ranks 4th among Advertising sites.
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Hi Louise,
Thanks very much for taking the time to leave us a review. We're happy to hear that you were able to find the talent you were looking for, but we're sorry to hear that the rest of your experience was not positive. We'd love to talk with you further to learn more about your experience and how we can improve. If you would be interested in sharing that feedback with us, please reach out to feedback@voices.com, and I will make the team aware. Thanks again and wishing you all the best.